Rassam's Creamery in Wakefield

Previously rated this place as a 5/5 but after my recent visit it became clear that something is not right.. the food was good as usual but the staff were so miserable and unwelcoming, it was like they didn’t want to be there. A smile and a warm welcome costs nothing and would go a long way to encourage repeat visits. I will be checking out reviews for improvement before I spend any more money here.

Came for my sons birthday. It wasn't our first visit. Service was so slow. Placed order 7:52 pm. Received food at 8:40pm. No drinks, no cutlery were served with desserts. Went to till,they wasn't aware of drinks. 5 min later 2 out of 3 drinks was on the yill in the bar and none brings them. 3 drink was made and brought back to me at 8:50pm. I put 2 starts only because we like desserts and moktails. To the owner of this place, please get more staff or robots. It is extremely slow service. It never been fast because of specific of desserts, wait 1 hrs to be served drink is ridiculous.

Ice cream is very tasty and the venue colourful. However the service response is very poor. We waited 20,mins to be seated when it was half empty followed by a 40 min wait for 2 ice creams and slice of cake…

The service was absolutely terrible I went with some friends and our children. It took around 10 minutes to be seated. Then given a tablet I would much rather have preferred a paper menu. When ordered we waited around 50 minutes to have the food served when given the food was cold I asked for a fresh one as it was cold. The waiter came back in 2 minutes and the food had been microwaved. We asked multiple times for spoons, forks and knives only for the waiters to walk along our table and serve other people. The service is very poor and ran by the young community who seem as if they do not want to be there and treat people incredibly rude.

Grandsons love a pud, but do the staff have to be so remote, miserable and demotivated?? A smile costs nothing. I hate waiting a long time to be seated, and food waiting time was long. Didn’t feel welcomed or valued. Don’t go if you’re on a meter.

Service is usually ok but and we're in an out in under an hour. On the last occasion the restaurant was quiet but it took a long time for staff to seat us. I dropped off my party outside, parked in the nearby multistorey and walked to the restaurant and they were only just getting seated. We ordered on the tablet and waited but there were no staff. After a long wait I walked around the restaurant twice looking for staff but there were none so I and had to give the tablet order to someone in the kitchen. By this point new customers had been stood waiting to be seated for a long time. The long delays cost us extra for parking so next time we'll go for dessert next door at No Manches.

Waffles were quite cold. The bubblegum ice cream wasn’t actually bubblegum ice cream it was just bubblegum syrup with regular vanilla ice cream. Whipped cream tastes like perfume, and there was no signal during the time I was in there.

Bit of a rip off, ordered 4 different sundaes, in other desert parlours, a sundae consists of gelato ice cream then topped With Mr. Whippy. This place gives you an entire sundae of Mr whippy with just floured sauce and a few pieces of fruit. £7.99- £9 for Mr whippy, No thanks

My cheesecake was still frozen. Mentioned it to the staff who was helpful and probably microwave but was still frozen. My friend got an apple crumble and suprise suprise it was cold in the middle. I would say this place is more for kids than adults

The employee was very very rude, the height of fraud and deception. I do not recommend at all. He did not respect the customer and does not deserve any star.

What a disappointment! Visited with our granddaughter as a Christmas treat. Served by a miserable waitress who said it would be a 15 minute wait, even though we were the only customers! The tea and coffee served was undrinkable/ luke warm and tasteless. Our granddaughter though, enjoyed her ice cream. The seating was ripped and the toilets were just ok. Complete lack of atmosphere and very expensive . Would certainly not recommend

Food all as we asked even got a freebie! Best deserts about an always use this place whether we order or go in to shop.... fast delivery too😘👌

Not the first time about 3 times to order vegan option due to allergies with dairy and egg. Lately a few times now there not many options don’t know why have it on the menu .Reduce vegan menu then . As well ordered vegan chocolate cake it isn’t fresh. Am highly disappointed .

We bought 2 desserts and 2 drinks 1 of which was a coffee. I didn’t expect to have to pay extra for sugar and sweetener! We were brought a shot glass of sweeteners. How many did we need?!

It was great def go again food was lovely and was fun experience

I can always rely on this restaurant for a sweet treat always consistent with their food never disappoints me I feel like I’m dreaming when I eat their food staff are very nice and kind even gave us a free brownie keep up the good work rassams.

Lovely ice cream parlour but expensive - little robot serves the desserts - had to go looking for the waitress to order - we were the only table in at the time

Restaurant was pretty empty. No staff around initially apart from one lady dealing with another customer. Stood waiting to be seated for nearly 15 minutes before any other staff members appeared and even then they just ignored us. Finally seated and it takes another twenty minutes for someone to come back and get the order. Then it takes another hour to actually get the food, even though the restaurant was empty. The drinks came ten mins after the food, over an hour after we ordered them. Such a shame the service is so bad because the food is lovely. I don’t think I will be back. Could be so much better if anyone actually cared.

beautiful place very nice customer service especially by Laila very good customer service by her thanks to her i got home safely.

Very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very good. They have cool automated servers with robotic android cat faces, and then all the food is amazing. Except for anything with red velvet. It's dreadful.

rassams has been amazing since it’s opened, just getting better. amazing, helpful waiters and even better desserts

Reached at 16:55, as not booked table, was asked to wait upto 10mins but after 5 mins, got the table. Waited more than half an hour before my children went to the main counter and asked for someone to come to take the orders. Given order at 17:38 , served at 18:08.....decent portion for family size ferrero cookie dough but taste and presentation was really good. As someone written earlier, can see staff going around looking busy but not seem to do what they are supposed to do ?Serve customers Otherwise, good to have Rassams in Wakefield, really nice interior, lighting and good for special occasions.

food and atmosphere is great as usual , not a fan of being served by the new robot

Good Vibes and Desserts in Wakey , Thank you Jess for your recommendations it made my day

Jess you are a star , your recommendations made my day

Only parked outside the place so no idea how good it is but may try it sometime

Absolutely appalling service, 1st and last time we will visit, staff not helpful or friendly, service ridiculously slow despite he place being almost empty and they clearly cannot manage larger groups for just deserts because our order came in dribs and drabs, such was the gap that those receiving their ice cream deserts first had finished by the time the last of our group received their ice cream deserts, it's not like one can wait as the ice cream would've melted, prices aren't cheap, avoid and go elsewhere.

Very child orientated, especially in the day. Do not go for a peaceful dessert! The menu is vast, and I imagine most people would find something they'd like. The majority of items can be modified with fruit, cream, custard, ice-cream etc. The portions are very large - for example, the kids Nutella pancakes are 3 large fluffy pancakes, with melted Nutella between them and poured on top, as well as whippy ice-cream and strawberries. It would easily be enough for an adult! The highlight is the 'server', which is a tall robot with cat ears. They load the plates onto the cat, and send it to your table playing a song. It's fun, the kids are fizzing with excitement and it adds something else to a typical dessert parlour experience! Lots of seating available, including very large booths designed for parties. Lovely to come as a treat in the day with kids.

Lovely Desserts and friendly Staff named Jojo !! She made my Day. I really wish to appreciate her !!

The Staff named Jojo was really kind enough to help me with menu

Jojo , you are the best dessert maker in the town ... I loved the biscoff cookie dough.

The Best Freak shake Ever , Just wanted to say thank you to Jojo who made this freakshake..!! I really wish to Appreciate her, made my day

Awww the best service and desserts in Wakey …!! Thank you Jojo for making my day special!!

Pretty empty restaurant so seated quickly. Brought an ipad for us to order from.....would've been much quicker for waiter to jot down!! Ice creams were ages being prepared and brought out one by one . 10 of us in total so took nearly 40 mins for all to get one! Ice creams were a very odd gloopy texture....not creamy at all. Didmt melt like an ice cream and very very solid! Think server was struggling to get out of tubs into cones too! The banana one tasted of washing up liquid and screen wash! Not that I've ever tasted either but you get my point! Such a shame as good soace/decor and clean....just was a creamery as described outside!

Inedible banana ice cream. My brother literally couldn’t eat it. The staff weren’t interested. 10 of us, and the ice creams were brought one at a time. Just a really naff experience, and cheap artificial flavoured ice creams.

regular customers here, came in with my family today the place was a bit busier than usual for a weekday, although our order was late we were understanding about it as it was very busy. when the food did arrive it tasted very nice as per usual and considering they had one staff on and the waitress was very busy herself she still managed to keep checking up on us ensuring everything was okay!

We visited Rassams today, a place where people celebrate birthdays. We placed a large order totalling approximately £100, therefore we were disappointed with the treatment we received. To start, the waitress wasn't polite and treated us pretty badly. Second, we had to wait for at least an hour and the server was uncourteous from the start, moving us from the table three times. In addition, there was one order that was missing although we have asked twice about it but never received it and the tea was served cold. Finally, because this isn't the first or second time we've seen this circumstance, I would advise you to hire more kind, professional, and amiable employees for your customer care department.

Today I visited Rassam with a group of friend, We spent £90 as a group, expecting a pleasant time, but the service was severely lacking. The waiter was unfriendly, showed no smile or sign of welcome, and made the whole visit feel uncomfortable. We waited an unusually long time to be served, and when our tea finally arrived, it was disappointingly cold. On the plus side, the sweets were tasty and well-made, but unfortunately, the poor service really overshadowed what could have been a great experience. It’s a shame because the food was enjoyable, but the service needs serious improvement to make it worth another visit.

Although everything was clean the overall atmosphere was okay. The waitress really didn't look like she wanted to be there. She didn't smile while smiled at her , she told me what to do on the iPad, like she was being held at ransom to do so. We waited at keast 15mins befor the robot bought our order. And then it came with things we didn't order. Then we waited another 10 minutes fir our drinks my first time. And maybe my last . My granddaughter had been befor, and she liked it. Suppose that's what mattered. Staff need to be more interactive with customers, and service is very slow.

First time here, and I loved it

I would recommend this for having great different flavour of ice cream or milkshake! It's worth to try one!

The food is fine but I don’t like the way they operate. Orders are made on a tablet and call me old fashioned but I like to be able to view the menu as a whole and not have to scroll through categories. You can’t even put the food through yourself, you have to wait for a member of staff to come do that for you, so why not just take our order the normal way? A robot brings the food to the table but someone walks next to it and has to take the food off the robot and hand it to you, so what’s the point? Their policy is that you have to pay before receiving your food because they’ve had too many people walk out. Maybe the staff should pay more attention to their customers and less to their phones and social conversations to avoid walk outs. One of the workers was sat at a table watching videos on his phone so loud that we could hear everything. Really unprofessional! I’m not saying don’t try the food but get it as a take away because the dine in experience is disappointing.

Walked in stood and waited patiently staff completely ignored me and the restaurant wasn't busy. Waited a little more then walked out so I can't say whether it's good or not but the service is terrible.

The waiter was very rude , I smiled at him and wanted to ask a question he just said are you ready to order.. I paused and ask if he is really happy to serve me then he cool down a bit . Some of the staffs are not wel coming . And don’t do takeaway they will pack rubbish for you. Am not happy

Service is going down hill massively. Been going to Rassams for years now, the staff they have hired now just seem like they do not want to work

Low prices = huge portions , clean and looks absolutely posh.

Went for my son's birthday. Robot waiter was a hit 👍 taste, service, everything on point 👌

The food was massive and sweet. The servers we're really nice. Even had a robot server 🤖.

Restaurant is always amazing- food comes fast, staff always helpful and the restaurant just looks amazing too! Deliveries are always on time/early and always friendly drivers. Always fulfils special request too! Special mention to the staff member “Jojo” too!

The service was excellent and the Icecream was exceptional. Been here several times and never had an issue with the service or the food. Love the robot cat that delivers your order to the table . Would highly recommend.

Enjoyed a birthday treat here with my daughter. The ice cream sundaes we chose were delicious! (Kinder bueno and red velvet), and so was the raspberry mocktail. Will definitely be back to sample more of the menu.

Ordered 3 desserts for delivery at £25. One was an ice cream sundae at £8. The ice cream was melted and virtually had to drink it - disappointed for the price - won’t order from there again.

Location and ambience is good. No site parking, only street or public parking. Hygiene and staff service needs to improve. Overall a good place for a family time out for a dessert.

We came to Rassams to fill our bellies after a disastrous meal in another restaurant. We ordered a large white chocolate cookie dough and a biscoff waffle, both with ice cream to share. We ate them all. Both were delicious. The only negative is the loud, obnoxious robot waiter, who is pointless anyway, as a waiter follows it and serves you your food anyway. It's annoying and so loud!

Rassam’s Creamery is truly an ice cream shop like no other! From the moment you step inside, you're greeted by a vibrant and spacious setting, with colorful sofas spread across a massive ground floor that creates a lively and inviting atmosphere. It's not just the decor that sets Rassam’s apart, though—it's the unique experience they offer. One of the highlights is their robot server, which delights both kids and adults alike by delivering your treats right to your table. Watching the robot glide across the floor with your order is pure fun and adds a futuristic twist to the whole visit. My kids were absolutely thrilled and couldn’t stop talking about it! As for the menu, it seems endless! They have everything from ice cream and milkshakes to cake shakes, waffles, and so much more. The variety of flavors and options available ensures that there’s something for everyone, whether you’re in the mood for a classic dessert or something a bit more adventurous. The quality of the treats is top-notch too. The ice cream was creamy and full of flavor, the milkshakes were perfectly blended, and the waffles were crispy on the outside and soft on the inside. Each item we tried was delicious and satisfying. Overall, Rassam’s Creamery is a must-visit spot if you’re looking for a fun, family-friendly dessert experience. Whether you’re stopping by for a quick treat or planning a special outing with the kids, you’re sure to leave with a smile on your face—and maybe a new favorite dessert. Highly recommended!

Gorgeous dessert! We come regularly 😊

Really nice place to go if you want something a little different. Great atmosphere, robot waiter, loads of options and prices were fine. Recommend!

It's an experience they have robots with are very nice just come here

Come in regularly with kids to Rassams and use my student discount on a milkshake. I went in today and was told that they were not allowing student discounts in the holidays. I was able to use it last week and it was still holidays but today it’s changed. Picking and choosing when you can use your card and when you can’t! Depending on who the staff is! Can you make up your mind, can we use student discounts or not? Your staff are not very helpful!

Caters for young and old....excellent choice ,service and atmosphere. Will definitely recommend Rassams to all,also very easy to access from the railway station.

Oh my god...nutella lover's dream!

Totally not recommending, staff looks like they have problem to serve. We had waiting 25 minutes to have our order even almost empty restaurant, but food looks and taste amazing, will not back

We enjoyed our visit here, my son and his nana had been before and loved it, this was my first time and it did not disappoint. I opted for the GF New York style cheesecake and it was delicious. My son loved his ice cream, devoured it pretty quickly and his nana had a mango milkshake I think, it was great but for it being a little too thick to drink through the straw. The staff, one young man in particular entertained my son and answered all of his 1000 questions about working there. The service robot deserves a shout too! Very cute! It's clean, it's bright, nice atmosphere if not for the music being a little too loud. Definitely will be returning! THANK YOU!

Absolutely amazing place for family and friends would 100% reccomend it desserts was on point and mocktails were just perfect the staff where very lovely and kind especially yusra made us feel very comfortable

Absolute diabolical service run by kids with poor manners and attitude this was a ridiculously bad experience I will not return and other places in town offer better deserts with a much more pleasing service experience perhaps the place may consider replacing most of there staff with the robot that serves the food at your table at least it smiles! Kudos to the young chap who was cleaning the floors as he was the most attentive and pleasant man who should be hosting in my opinion

Service was poor. Was told a 15 minute wait. Fair enough. But then started seating other families that came in after us , before us.. waited 30 mins . Didn’t get an apology . Food was nice though .

There were at least 7 staff potering around, 2 were on their phones. There was only 2 lots of tables in so they were not busy at all. We walked in, went to the ice cream counter because no one initially came to seat us. We stood there for 15 minutes. Not one member of staff acknowledged us, they walked past us and completely ignored us. So after 15 minutes we left, never to return

Place was beautifully decorated a waitress called Jess was extremely courteous and polite, helpful and made everything so easy for us. Dessert was brilliant I recommend the American Fudge chocolate sundae was well worth it!! Thanks guys!

The food is fabulous and the robot cat waiter is amazing!

Waiting 40 mins and still the guy not come to serve us

Delivery never arrived waited over 2 hours. Awful service

Very nice staff and up to date modern new technology in place. Price of dessert good too.

the least you can do is give a fork and knife if someone orders a strawberry crepe (not the first instance as well) and not to mention, add more than 2 strawberries cut in half?????

Nice clean place with good food although waiting time is a bit of a pain

Delicious deserts on menu Speaking Robot delivers deserts to your table.

Booked a table for large amount of people for Family birthday, gave us 1 yablet between us which had 3% battery and you couldn't pay on there anyway so was a pointless task as we had to go up and split everything we had just entered in the tablet..... which then we couldn't do because the tablet had gone dead so the order didn't go through to the till properly, all came out at diffrent times so we didn't eat together had to ask numerous times for our drinks ( felt sorry for the 1 waitress they had on knowing a large table was booked in ) was just kaos from start to finish when your taking kids you don't want to be messing about like we had tp here..... needs more staff.... the tablets need ditching if you can't pay fpr your order on there anyway.. makes no sense. I asked one lady behind the counter doing drinks if I could have a stirrir or a spoon for sugar in a coffee and she shouted over the 1 waitress to do that for her.... no idea why she couldn't pass me a spoon herself .... such a disappointment it could be a gold mine!

Miserable rude staff. Negative ambiance but at least the milkshake was nice.

Very nice it’s quite cold inside because they always have air con on

Way to cold and everything was way to sweet!!! Staff was immature....

Salem I love. The service but the free milkshake was not an option ♥️♥️

jojo and salem very welcoming passionate towards the customers.

Salem and Jojo are the best they keep that elite energy and bring a calming atmosphere to the store never fire them

Cold very cold this place is class boss man and Georgia

Superb food and service was impeccable

Order was 20 minute late which wouldn’t be a problem but when it arrived my red velvet cake was a cheesecake I didn’t complain as I wasn’t waiting all night for a slice of cake and although cheesecake is my favourite this didn’t cut the custard. The partners sticky toffee pudding was really good and the vanilla ice creams was top notch, shame about the cake

Called in without a booking and managed to get a table straight away. Soooooooo much to choose from. My lad just wanted a simple ice cream and I opted for the red velvet sundae. The quality of the desserts is amazing. On a side note my little lad has autism and found the background music a little loud. We'll deffo be back but he'll take his headphones next time so it's a little quieter for him 😁

Too few staff at a busy time. Inappropriate very loud music (for staff benefit), another parent asked for the inappropriate music to be turned off. Would not go again .

Tasty food for nice prices , Best dessert place in west yorkshire, nice atmosphere and fast service

Had a meal here as a teambuilding exercise for work. Very quiet as it was a Tuesday afternoon, but the food was nice and the staff were polite. Some good conversations, service took a little longer than we’d hoped but overall was a lovely outing.

Went on Saturday afternoon with 2 small toddlers who were getting fidgety. Were shown to a booth & given an iPad to order. Was ages before anyone came back to take the iPad from us with our order. I asked if we could have our ice creams quickly but were told someone had an order in before ours. Waited absolutely ages for the ice creams to come, with toddlers who kept asking where the ice cream was. We would have simply left & gone elsewhere but we had to pay on ordering. There were 2 staff waiting on tables, and 3 staff stood about behind counters simply wiping down with a cloth. When the icecream came it was ok and the waiting staff were polite, but we will not visit again. They need to scrap the iPad ordering (too many germs and takes too long), and work hard on speeding up the time it takes to serve. It’s only ice cream which is already made & just needs scooping out. It’s not like it’s a restaurant and we had to wait for the food to be made ! Will go elsewhere in future where we are allowed to stand at the counter, choose our icecream from what is on display, pay for it, & then sit down.

Overall, it was okay we ordered a m&m cookie dough and it was lovely however was really disappointed with the bubblegum sundae as there was no sweet treats at all and just half melted ice cream and no whipped cream. Overall probably won't order from here again

The service at Rassams is absolutely Shocking. We have waited 40minutes for a mocktail and over a hour for our food.

It's ok but the banana split was boring no fresh cream on it and the banana was so rock hard I couldn't eat it. The sauce wasn't nice either It tasted like chemicals. Had a pistachio waffle on my next visit. It had hardly any pistachios on it. Again pretty disappointing.

I ordered yesterday date and honey milkshake for takeaway. That was extremely..... sweet even though I couldn't drink half a glass such as an unhealthy drink ,my stomach is bad now 🙃 they should moderate, I am young and healthy person very bad experience in wakefield Rassams creamery

Great variety that Will fill you up!

I came in on Saturday and was served by jess. She was lovely and very helpful

Very hospitable and friendly. Every thing was spot on

The food is usually good, the vegan stuff isn't though. It's very cakey and the vegan ice-cream is gummy and weird. My online order took 1hr 30 mins this Saturday. They called when the order was supposed to already be here to tell me that what I ordered wasn't available, so I accepted an alternative and it still took another 30 mins to arrive when I live a 4 minute drive away. Why not tell me earlier?

Had the most amazing dessert here. Try the Peanut Butter Stack, you won't be disappointed 😋

Great atmosphere and even better ice cream. My dessert was the biggest thing I have ever seen 😂 We will definitely be coming back.