Restaurante Elvino in Epping Forest

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.

Amazing service from FOH Ellie, she made sure our family was okay and food was delicious. Thank you Ellie for a fantastic experience!

Had an amazing evening here last night. Was a 50th birthday party and went down so well . Staff were retentive, got orders right and made our evening relaxing.

By far the best Italian restaurant in Epping. I’ve had the chance to meet the Chef and cooks and you can really see the passion and expertise they pour into their work. The staff are all around knowledgeable and Joshua is also a masterclass behind the bar and makes some of the best pizza’s I’ve ever tried, furthermore, I recently tried the Pizza Alla Mario which I sought out right away because of the name and it did not disappoint. I can’t recommend this restaurant enough!

The Italian is okay but the Japanese is very mixed. Some of the rolls are okay but I ordered a chicken and veg ramen and was totally tasteless. It tasted like water with some chicken and frozen vegetables thrown in and they were all English veg not Asian ones. Very strange. Would be good if they learnt how to make some Japanese dishes properly