Starbucks Gatwick South in Crawley

Wow. The worst flat white I've ever had. Period. Had to ask for another as it was just milk. Awful. Plus, their sneaky scammy up sell process is disgusting. Ask for a flat white, "is this size of OK for you?" (shows me a medium latte sized cup). "No thanks, a regular flat white... Did you just try to upsell me?" was my reply. She then apologises and tells me they are told to do that to every customer. Starbucks, is this your practice or just the manager at this outlet? Some manager training needed methinks. So, make sure you know what you want to order and don't be scammed. Actually, just go to thr other coffee chain 3 doors down. Awful awful awful. Starbucks, you should be ashamed.

Service at Starbucks Gatwick on 13/08/24** Dear Starbucks Gatwick Team, I am writing to express my dissatisfaction with the service I received today, 13th August 2024, at your location. Unfortunately, the experience left much to be desired, and I feel compelled to bring it to your attention. Around 3 PM, after placing my coffee order, I attempted to scan my Starbucks app to earn stars before paying. However, the staff member at the till informed me that I could only earn stars if I also paid through the app. This is incorrect, as the app clearly provides an option to scan for stars and pay separately. Despite my efforts to clarify this, the staff member insisted otherwise. This misunderstanding reflects poorly on the staff's knowledge and training. Additionally, I purchased a bottle of water that was labeled with a price of £2.50. However, I was charged £3.00 by the same staff member. When I pointed out the discrepancy, it was dismissed without any attempt to rectify the situation or acknowledge the error. This not only misleads customers but also undermines the trust we place in your establishment. Given that Starbucks at Gatwick serves a diverse group of travelers, it is crucial that your staff provide efficient and accurate service. I strongly recommend that the staff member at the till be retrained, if not disciplined, to ensure that such issues do not recur. I appreciate your attention to this matter and hope that steps will be taken to improve the service at this location. Thank you for your time. Sincerely, A passenger excited to revisit Florence

Awesome service by Vishal in Gatwick Airport South Airside… He was super quick and friendly. Will definitely come back for him.

Malgré le monde et la file on est vite servit L’équipe travaille bien et vite Avec le sourire et la politesse Prix correct Parfait avant de prendre un vol

Absolutely disgusting filthy place Staff can’t be bothered to clean tables chairs omg I can’t tell you they are filthy . Didn’t see one member of staff with a cloth

Served this morning by Falguhi (I'm sorry I'm not sure how it's spelt) but she was very helpful and polite. Even though the cafe was very busy staff were all efficient and made our tea stop a pleasant one ☺️

Fantastico sentirsi dire “Yeah F*ck off” da un membro dello staff perché un’altra persona gli ha fatto un torto, pessimi

I was to drink Frappuccino from Starbucks today….but the staff was very rude… we was waiting like 10 minutes she was still ignoring us) after we ordered our drinks we was still waiting for them 15 minutes!!!!!!

Woman taking orders very rude & abrupt, asked for a white chocolate mocha with 3 pumps of white chocolate. To which she responded it comes with 3 pumps of white chocolate which I knew was incorrect. Sure enough I got it & it was wrong. Terrible customer service, go spend your money else where. Also can’t use your points & can’t gain points. Avoid!

This place is filthy, dirty and disgusting! See photos, they havent cleaned at all. Not busy not any customers

Over-extracted bitter sludge passed off as coffee. Never again! Would have thought a brand whose sole purpose is to deliver great coffee would at least get it right!

Misgendered a woman . Born a woman in a hobbs dress. And lipstick. Numerous times told him. No appoliging. Its 2023.im 100 percent woman. Maybe my upper body is obvious.

Starbucks is not my favourite coffee house but I ended up in one due to lack of choice. As usual, Starbucks coffee tasted like mud, the hazelnut syrup they use is either expired or gone off. Service was extremely slow,nI don't think any of them know how to make a coffee or how to clean in order to ensure the coffe has not taken on any other flavour. They never fail to disappoint.

awful service, after ordering 2 drinks i asked for a cup of iced water and got told “jesus christ” with an eye roll from an employee. not good at all.

Never met such an incompetent bunch of people in my life! Rude, unable to make a coffee! 4iced lattes later and they were all completely different! The female manager needs a reality check and should not be working in hospitality!!!

Incompetent staff. - slow queue-20 mins for a drink that i didn’t order! Total shambles and disorganised! 4 tills - 1 open - 7 staff!!! Absolutely crap!

The wait to order was really long. The staff were overloaded and some of them a bit rude. The big big minus was the dirty floors, tables and benches. It didn’t look like they had cleaned it for a long time, and rubbish was floating all over.

Came away with a sense of unmanaged chaos. No decaf coffee at 10am but one of the staff on the till was unaware of this. I think it is fair to say that we were pleasantly surprised when we got the correct drinks. Felt like this might have been a lucky accident.

I can’t speak highly enough of Maurizio at Starbucks in Gatwick Airport South (the Starbucks that is the other side of the security area). My husband had a fall and Maurizio assisted him very kindly and expertly. My husband had a bad graze on the top of his head which was bleeding, and Maurizio administered excellent first aid and cleaned and dressed the wound. My husband and I were so grateful. And Maurizio was friendly, kind and caring. We can’t thank Starbucks enough for having a staff member so helpful. We then ordered Starbucks food for breakfast and enjoyed it very much. The coffee was very very good!👍😁 Altogether a VERY positive experience. Thank you Starbucks and a special Thank You to Maurizio. You are a great ambassador for Starbucks. Julie, from Australia

I really recommend Magda in this stabucks, she was very helpful and calm, we were in a large group, the queue was immense but she were able to help us quickly with a smile. 5 stars for the place, specially for Magda.

All cheese or no cheeze paninis, dirty tables. Maybe if you just grab a coffee or a quick bite to go, but not somewhere you'll want to sit down to eat.

First time at a Starbucks believe it or not …. But Lady at the counter got my order wrong for my young son. When I went back to check and confirm it shouldn’t have had caramel, the staff member by the name of Andrea was ever so rude about it and unaccomodating, I was willing to reorder and pay for a new one, but her attitude was grossly unpleasant to the extent she ruined my entire mood and I had to throw away my coffee and go elsewhere. Starbucks please foster a more customer friendly policy and give Andrea some politeness training - she needs it

Staff very friendly and very efficient; they run a very busy Starbucks! Magda was very nice and kindly filled our water bottle

Busy, busy but the kindness of Bhavii and Irinel made my morning!!! Got an hazelnut latte and a blueb muffin.

Filthy seats and tables. Really disgusting. Everyone here using the place to charge their phones. Needs a serious disinfection.

I went here to get a double espresso before a late night flight back to Ireland as I was quite tired. The person taking my order asked for my name, I said “you will not be able to spell it as its an Irish name...

The queues are horrendous, and probably owing to the fact there is only one member of the team making coffees, despite there being multiple machines and multiple customers. Took about 20 minutes to get through the queue and get my coffee, and fairly confident the...

Great service from Jydan and excellent coffee. Nice chilled place to sit and relax before departure.

A quite normal Starbucks, but more expensive. Some staff very good, some not so. No very clean when we visited. And trying to find sugar, was a feat in it's self. Suppose you have to put up with it airside.

Long queue, one cashpoint maned only, various other staff standing around joking laughing on mobiles, going in and out of back kitchen. Person on cashpoint not trained at all and had to multi-task to take orders , write names on cups etc. sorry dont have...

19 minutes to get one coffe, 7staff members behind the counter!!!i think they need more organizational training from the company

Absolutely horrendous. The staff are absolutely shocking - the queues go down at a snail’s pace. Bone idle. Couldn’t care less. My toasted items are still sitting on the counter 15 minutes after I paid for them as the toasting girl disappeared somewhere…

Absolutely terrible ! 7 employees I have counted , moving around without any organisation . Just 1 person at till , the queue outside , and the rest of staff “ cleaning” or moving tables around ,”. Really poor organisation. Please get a manager asap...

I’ve never seen more people do less work. Painful experience today just wanting to buy one coffee, didn’t realise it was possible to have negative efficiency.

I had just bought food and a large coffee here. It was busy with little or no seating available, as one area was closed off for cleaning. Just had my food eaten when I was asked to move as the cleaner wanted to clean the...

Asked for a regular coffee - confirmed apparently with Americano. I didn’t realize this was a full pound more. It’s not a posted menu item and I just felt upcharged by the approach and irritation/arguing when I asked for what I had originally ordered.

This is a typical outlet and you know what to expect. In the early morning it’s quieter than other food places and service is quick. Excellent coffee and a tasty bacon bap. The seating is plentiful and curiously devoid of atmosphere.

Slow customer service , seemingly unable to spell common customers names , no high chairs .... Christmas music 🎵 Don’t bother with the honey mocha ... smallest amount of honey for the largest amount of honey 🍯 ... just by a regular coffee and think...

We went here to wait for flight as the terminal is pretty noisy and uncomfortable. The christmas music playing in the cafe was so loud that we had to leave. It is also pretty cold inside due to heavy ac. Even the coffee is bad...

I always feel like the South terminal is the poorer cousin in terms of cafes and restaurants, but at least you know what you're getting with Starbucks. The service is prompt, polite and I felt the staff were patient whilst I concocted my order of...

One of the guys that was working at the till kept flirting with every woman that came up, which held up the line, got my order wrong and when I asked about it they rolled their eyes at eachother, probably didn’t even charge me correctly...

We needed a coffee as our flight had been delayed & I love Starbucks. The girl was very friendly & helpful & they made our coffees very quickly. Some nice comfy chairs to relax in. It’s just a shame that you can’t use all of...

Staff rude. Don’t listen, and they try to overcharge. Asked for the Cheaper coffee and Milkshakes they charged me for Large. Once they realised I had sussed them out they made the drinks very poorly. Threw the drink over the table once I realised how...

Lovely atmosphere, so nice and modern. So much seating and also charging facilities! Great airport stop off.

No better or worse than any other Starbucks. Baristas are pleasant but not friendly and everything is even more overpriced because it is in the airport. Saving grace is there are charging ports at many of the tables.

What a dreadful branch of Starbucks. The staff do not listen, they shout over several customers and you can’t hear them because of how they manage their queue. They are rude and get your order totally wrong, then get your name wrong, and you can...

It's a fairly standard Starbuck's, except - as with all food outlets in the departure area, fairly busy. You feel that you've spent your day queuing - to check in, through security and even for the toilet on the top floor of the shopping/food area...

Sadly our visit was awful. Long queues, poorly spoken staff, dirty tables and crowded. Many people nursing empty cups and just looking for a comfortable chair. Some were actually asleep. Never again. The cake was stale and the coffee not good

Airport Starbucks so busy busy which I understand ongoing business but at least make sure some one is empty out the tables and cleaning the tables. I had to pass 8 tables to find a clean one, yes I understand its the traveler who leaves...

First time trying this. Turned out to be like a cup of crushed ice which needed a spoon rather than a straw. VERY watery in taste. I asked for something as close as possible to a milkshake but this was nothing like it. Yuck.

Visited while waiting for boarding gate to be announced. The muffin and coffee were of the usual Starbucks standard and filled a gap. There is a metal plate above the counter where people queue and condensation was dripping on people's heads as the queued. The...

Whilst we would all expect it to be a very busy coffee shop, I would still expect it to be a little bit clean and tidy. Unfortunately it wasnt really. Tables werent being cleared and definitely werent being cleaned. There is a tray station to...

Nice place for long overlays, just get something to drink and sit in one of the couches and you’ll be done until your flight.

Great service from Dimple! Coffee and sandwich was really nice. Will call in again when I'm passing through.

I am a big fan of Starbucks. I like to try the same drink in different Starbucks , I must say I received the beautiful Vanilla Latte with 3 hearts on it , it's so brilliant , Barista was Mirel and Till partner was Antonia...