Subway in Sheffield

We placed a simple order of 12 assorted cookies, nothing complex or time-consuming. The order kiosks assigned us a number and displayed the status of orders on a screen. However, despite this system, we watched as customers who ordered *after* us (with higher order numbers) were served well before us. After waiting an unacceptable 20 minutes—and watching the staff prioritize at least three sandwich orders for customers who came in later—I finally had to request a refund. The cashier (ID 038) struggled even with this simple task, taking an additional 5 minutes to issue the receipt. This shop might serve acceptable food, but the complete lack of efficiency, organization, and care for customer experience makes it impossible to recommend, nor will I be returning.

Normally have no issue at this branch but tonight was just weird. We ordered 12 cookies and after a 20min wait decided to get a refund. People who came in after us were getting their orders and leaving. 3 delivery guys had come and gone (despite there being only 1 order being made before us) it’s like our order was completely ignored because we didn’t have a sandwich. You need to massively train Husnain (apologises if the spelling is wrong couldn’t read the name on his badge clearly) his customer service is shocking.When we asked for a refund he basically argued about it. When we pointed out that people with numbers after ours had been and gone he argued it. As a manager myself id be so annoyed if that’s how my staff spoke to paying customers. He then took a while to actually give us our refund. But didn’t give us a receipt. We weren’t confident he had performed a refund, we asked for a receipt where he gave us one that simply said “order void” we wanted one that clearly specified a refund. It took him a further 5 mins just to find out how to print this off. Still not convinced he rung it through the til correctly as he didn’t take a signature or anything. The reason on the receipt is “order was rung incorrectly” so just wanted to highlight that it was rung correctly we just simply got ignored.

I’ve been a regular customer at this Subway for quite some time, usually having a saver sub, cookie, and a hot drink in the morning. However, on my last visit, I was charged extra, which felt very frustrating. I didn't hesitate to pay, as I wanted to confirm whether I had been charged more than usual, but now I'm unsure why this happened. I am not sure his name but he wore black T-shirt on Sunday morning, but I’d like to request that management look into this situation. As a daily customer, the difference in charges makes a significant impact, and it’s disappointing that this occurred. I hope this issue is addressed so I can continue enjoying my morning Sub without any concerns. I have screenshots of my payment if needed for further action. I’d appreciate any clarification and hope this can be resolved soon.

Halal Subway, doesn't disappoint . I always advise to get the Subway app, because I got a 6 inch for free when I ordered another already!

Ordered on Uber eats (I highly suggest you don't most of their prices are double than the non 24 hour ones) subs were fine and like that of most subways, the wrap however, I haven't even seen something so stingy in my life, barely any filling in it compared to my local subway massively disappointed.

The engagement with staff was incredibly unsatisfactory. They prioritised refilling the fridge over in person customers. They attempted to down play ignoring orders. Very unhappy with this experience and a rethink of staff/training.

Recently the service has gone really bad. I have ignored the poor service on 2 occasions but today i saw how poor the staffs attitude can be they refuse to take any orders even if it is of the menu unless you use the new digital machine and said this is due to management after i raised a dispute instead of clarifying this before the situation arrised. I will not be using your subway branch ever again it is a absolute joke

This is the 10th time they have repeated the same thing Please do not send anything on your own without reading what we are ordering I ask the manager of this place to investigate or hire educated people I’m pretty sure those who work here can’t read orders I hope the person in charge sees these comments because what is happening here really bothers us

Told me to use the machine. No chance.

I placed an order on Uber Eats. The restaurant is listed as having their own drivers. After waiting a long time, I requested an update. The restaurant called and stated they were waiting for an Uber Eats driver. Obviously that will never arrive as they are registered as having their own drivers. Duh! Either the owner is lying or extremely incompetent. After wasting lots of time they cancelled the order. Disgraceful behaviour.

Hice un pedido en Uber Eats. El restaurante está catalogado con sus propios conductores. Después de esperar mucho tiempo, solicité una actualización. El restaurante llamó y declaró que estaban esperando a un conductor de Uber Eats. Obviamente eso nunca llegará ya que están registrados como teniendo sus propios conductores. Duh! O el dueño miente o es extremadamente incompetente. Después de perder mucho tiempo cancelaron el pedido. Comportamiento vergonzoso.

Missing items didn’t get the right drinks. Order meal deal missing 1.25L Fanta and coke bottles and 3 packed crisps missing.

Everytime I've been here I have had poor customer service with a lot of people not knowing what they are doing. On subways website it said this store was participating in an offer with a voucher yet the staff at the store refused to take the voucher. Never coming back here

I ordered and I never received my order. I got a phone call from the driver and he never showed up but it said delivered on it. Absolutely awful.

Overpriced massively and quality wise is miles behind any other subway I’ve been too

My food arrived cold as it had been made and prepared over an hour before. I rung the restaurant to see where it was as it was showing driver at the restaurant for a while. Turns out no one came to collect my order for a hour and I was left waiting and only cold food arrived.

Order never turned up despite showing as delivered.

The sandwich was nice but the crinkle wedges were pathetic soggy n small seen more and better quality in a pound land meal

food never showed up, called restaurant and they couldn't help, submitted a refund and I won't even receive the full cost.

The food was drenched and inedible and my cookies were missing and the crinkle wedges were completely cold

I placed a £27 order on uber eats for the first time for subway and it never arrived!! £27 just for 2 subs alone and never got it, don't order from here, subway didn't do anything to help and the app said the driver tried to contact me which he never did and the restaurant didn't do anything about it! Not happy at all!!

Excellent customer service from rohit very nice and welcoming

Was charged £4.59 for a 6 inch turkey with no add ons, its around £3.39 in other stores. The part of the till that displays the price to customers is taped over so you cant see what they have entered

it says dilverd, but it wasn't

Great food although alittle pricey for what it is, the staff definitely took care with the order even received a free cookie ahah

All of it was terrible. Clearly very lazily put together, uncooked wedges. Nachos were cold and barely any cheese. Salad had stuff in it didn’t order. It’s a joke. Don’t order here.

They just charged me £5.49 for a 6 inch Italian BMT, nothing else. I was shocked and double checked, both staff members confirmed. One of them blamed "inflation". If that's the new pricing here then I'll be saying goodbye to subway.

i was planning to get a nacho side with my points but they told me isn’t working which is clearly a lie since i can scan my code with the machine, i paid for it just to find out my nachos was burnt later on too

Late at night I just wanted a sandwich and a Coke, so I placed an order on UBER EATS, but they didn't give me a drink. I couldn't believe how busy it would be at 4am, I was simply disappointed by the caliber of the staff, it's so annoying that restaurants always make simple mistakes like this, well done SUBWAY Oh! After I posted my review, was not given crisps aswell，i order the nut cookies, they give me the chocolate one. It's hard to imagine an order with so many errors, a miracle！

Goddess salad had no chicken in it also missing a separate pesto that I ordered with my potato wedges. A bit disappointed.

Really nice delivery guy. Friendly, polite and kind.

A staff called Mustafa was moping up whilst I picked products up, he started shouting and I thought he was going to hit me, I complained to bp customer car 3 years ago but then I sent them a email again but upto date they have not got back to me, disgusting

Cold food Not toasted Not fresh tasting Salad and sauces way less Paid extortionate for food that wasn't satisfying at all

Very fresh and tasty, polite delivery driver.

Yum yum yum! Very quick delivery like The Flash, very tasty food like that sweary Gordon Ramsey bloke! 11/10 perfection and then some! thank u

All good! Awesome quick delivery, I reckon he Max Verstappen in disguise! Food was very tasty, piping hot and just great all round. Thanks

Staff a brilliant. Friendly helpful. Cheerful

Good fresh salad, enjoyed the poached egg. Bread a little crispy! Decent size portions just a pity prices have had to go up. Thanks for the cookie!! Will no doubt be back again.

Friendly delivery person and food was first class.

Great. Sandwiches were good. Arrived on time. Tracking on app. Well wrapped. Delivered by a lad on a bike, who was friendly. Would certainly order again.

Sound delivery guy and foods all there and banging 6 stars!

Very nice staff food delicious x

I requested delivery then you said collection ready and I don't drive then gone on says collected and I haven't got my food fuming

was missing the drink in my meal

Sorry but getting dull and boring.

Decent and stomach filling food.

Staff were lovely, what a choice of fillers

i have been this place few timer and they always made me best sandwiches and Salad boxes. Best part they are 24/7 and also Halal Subway around 😊

The nicest subway. Quality and service always 100%

Unfortunately i was not able to eat the steak,it had a strange taste

I always like eating in Subway bcoz of fresh subs u get

The salad looks so dry and old that I literally avoided the lettuce as it was brown. All the meat had gone an off white colour and looked old. The employees working on meat genuinely took around 5 mins to put the meat on my sandwich. By far the worse subway I have ever visited! Won’t be visiting again sadly

Overall my experience excellent 👌

The food was tasty. I ordered a wrap that came wrapped in a paper. That paper was disgusting, full of black and brown stains, like splashes. I couldn't eat it, it not hygienic. Please do something about it

Ordered through deliveroo at 1:58am 2:25am and still no food.. phoned and got attitude down the phone by some Chinese guy by the sounds of it saying they were busy and only had 2 staff members on? Yeah alright! Absolutely appalling! Never ordering from here again

After an hour and a half of waiting for my food I drove there myself to pick up the sandwiches which had been sitting on the side all that time, still paid delivery charge for the privilege

Overall my experience excellent 👌 👏 👍🏻

The nachos were a disgrace not even a single person portion never mind a 2 person sharer.

Nice toasted sandwich. Prepared the way I needed it to be as i have an intolerance to peppers, paprika and chillies. The took good care not to contaminate my food

The best subway. Open 24/7 with really friendly staff

Lovely fresh salad, would buy again...think the peppers were missing otherwise all good.

Only bad thing is I asked for toasted and it came cold and untoasted

Worst experience ordered on Uber eats when it came the bread was green

got the order very cold! like it is out just now from refrigerator. it is never roasted !

The delivery guy was really lovely. Very polite.

Incomplete order.... no pepperoni slice delivered.

the guy who brought it was not helpful full as I am disabled

Ordered to foot-longs one tuna and one chicken tikka meals. Food came 5 mins early and tasted great. Drive was very polite, will be ordering again.

Been a few times Staff were quite rude, manager was the worst of all didn’t like the way he talked to other staff. Girl with a head scarf was absolutely lovely to me, actually made me feel welcomed.

Poor quality/ old salad would not recommend

Ordered a salad box, paid for extra meat, cheese and 2 sauces. Got one sauce mayo and even that was not enough to cover the little meat and cheese that I got. Clearly the person who completed my order was not able to read instructions. Such a disappointment

Just right not too filling cos ya can save some

Served by Jade today who was so nice and helpful. She went out of her way to make sure we were 100% happy with all of our food, and was very allergy conscious with my sweetcorn allergy. A brilliant member of staff with a great work ethic and a credit to your business!

Wrong order and over an hour late!! Woeful

I ordered a salad that was missing tomatoes, got given 3 slices of meat & i asked for mayonnaise and didn't receive none. My order was also late.

Very bad service, staff are rude and cross contaminate food, horrible customer service and dirty food prep area.

Ordered late and has a cheff could tell it was still fresh feel like they should be proud of them self's thanks

Items missing - drink and sauce

£5.79 for a sub, crisps and a drink, it actually came out to be almost £10, when i asked the guy said its because i got a foot long so i got rid of the crisps and drink. the foot long alone was almost £7, why advertise a deal then not give it i don't get it? anyways just go to a different one because this one is a joke.

Excellent food ordered tuna footlong meal. Food was fresh and tasted great. Driver came 5mins early for delivery and was very polite. Would recommend to anyone. 👍

didnt get the extra guacomole i paid for

Because the staff was extremely disrespectful to an elderly man who didn't know which sandwich to order(new to subway), he was given no help and was laughed at, which made him leave without ordering anything, he also promised never to visit any subway ever again.

So disappointed with customer service! I go there often even though the customer service is bad because its close to where I live. But today was extreme!!!! An old man came in and did not know what to buy as this was his first experience with SUBWAY... And they did not serve him because he did not know how to order one!!!!! They were so rude to him!!! I'm badly hurt just by watching how they treated him!!! They could have just guided him starting from the bread...It's easy!! NEVER GOING TO THIS SUBWAY AGAIN!!!! I wish I could give 0 stars

SENT OUT A SANDWICH WITH NOTHING ON IT AND REFUSED TO REFUND !!!

My chicken nachos snack was missing from the order.

I’m not usually one for reviews but I had a particularly good experience by my server today. She was friendly on arrival, informing me It was, ‘perfect timing as the meatballs were fresh out!’ She then made my sandwich with pride and passion for her job! The end result being the best subway sandwich I’ve ever had, (I eat enough.) She exclaimed, ‘I make sandwiches how I’d want them to be made for me.’ Fantastic work, server:1010 at 13:11 on the 18/02/22 great customer service and passion for food! 👌🏼

All times staff are very slow 😩

Customer service from the restaurant was disgusting after missing kids sandwiches and been told I'm lying to them put the phone down when I asked for his name

Nikhil was amazing, very friendly and helpful! Amazing customer service. He serviced us with great kindness and was extremely respectful of all requests within our group. Very grateful we received this service.

The bread felt almost stale , wasn’t toasted , practically missed the cheese out of a steak an cheese. Delivered incorrect drink , missed crisps . Paid extra for stacker. The hash browns were stale undercooked and ruined the sandwich. At close to £18 for the fill order. Dissatisfied and disappointed

Only my 2nd time having a sandwich from subway, the first was over ten years ago! I enjoyed my sandwich, the only thing that let it down is that I chose to have the it toasted, the crinkle wedges was just warm enough! Would be good if you could see pictures of the bread choices when ordering!!!

My sandwich is cold and sloppy

How the heck did you guys make and deliver it so fast? 10/10 thank you

Food was cold when it got here, I ordered to drinks only came with one and they gave me the wrong crisps the bunch of melons

My food never turned up, don’t see why they ask for your address when delivery driver are useless.

Amazing taste, am so pleased with the quality and freshness of the ingredients. Thanks lot

Missing drink, cookie, and nacho cheese bites, gave me hash browns not even in a real bag, charged me extra for it. Absolutely disgusting practice.

Estimated time for food was 14:14-14:30 it’s now 15:18 and Food hasn’t been delivered. App was waiting on driver at restaurant and has just changed to delivered at 14:14.

Put double meat on sandwich without me asking

Food was freezing I got a call at 14.20 to tell me they didn’t have the crisps I ordered so my food was ready at 20 past 2 I didn’t receive my order untill 3pm