Subway in Hackney

Fantastic and speedy service. Everyone was friendly and very helpful as it was my first time at this subway. Will definitely be back.

This is a really good Subway. Put together my sub really well, packed it out. Very happy, will go again

Vimal gave us very good service

I came looking for something to eat, the worker was very helpful in helping me decide and was kind. The shop was clean and the music wasn’t too loud but loud enough to hear. I would definitely come back!!

Ordered through Deliveroo. The person who made my sub missed half my order notes and gave me a half-done sub with ingredients missing: not toasted, no cheese, so many fillings missing. The white chocolate macadamia nut cookie tastes very old and out of date, especially the chip chunks inside it. It made me feel quite sick… It tasted days old. I called the Shoreditch branch to complain and the woman with a strong Indian accent picked up. She found my order and I said that my order wasn’t done properly. She says that her colleague made my subway order. It was a 12-foot long chicken tikka sub and rather than reassuring me, apologising for the mistake on their end, or that she’ll take down what I said seriously and asking if there is she can do for me as a customer, she starts arguing over the phone and speaking over me. She did not take my complaint seriously and she is defending her colleague rather than addressing my issues, and saying they’ll do better next time. She says she can’t do anything about my complaint. She is trying to belittle me and tell me that her colleague did the sub properly, when I’m the ONE who knows what I ordered and I’m the one eating the food. Before I could say anything else or that fact I could even speak, she cut the phone and hanged up. I am disgusted and appalled by her behaviour. 😡 I don’t care what culture or what background she comes from, but there’s too many Indian and Pakistani workers in public food chains and restaurants who have ZERO customer service skills, professionalism to them and experience to deal with people. The rudeness they bring is uncalled for. She cannot bring her subpar attitude, personal issues and behaviour to a place where you are publicly working to serve food to customers, who have EVERY right to complain when their food isn’t being prepared properly and being halfheartedly done. If you are the manager of this branch and you are reading this review, I hope you take it seriously. Because this is too much. This all happened on 25/12/2024 between 3-6pm.

Great customer service, the food was served hot and tasted exquisite. My first subway experience was one to remember. I would definitely recommend!

Very nice experience With great food

Great food and customer service

As usual by now for subway, very stingy with ingredients and rude service.

Such good service every time! Staff are so lovely, amazing subs !!

It was great service food was delicious

Lovely staff & fresh food… love it

Amazing sandwich and amazing service. Loved everything about it.

Amazing service, friendly staff and very clean dine in area

Food was nice and hot, great customer service

Great experience here, customer service was great and so was food.

BY FAR the most friendly Subway I've visited in London, and I've done them all in the wide area. They stuff their subs good and tight so they don't fall apart when you take them out.

Refused to honour breakfast deal (sandwich and coffee). Said that it doesn't matter what the board above their heads say, they're charging for each item separately...

I ordered a submelt, footlong cookie and footlong churro. The churro was hard and I couldn’t bite it and the chicken in the submelt was dry. The only thing that saved it was the cookie but even that was a bit hard. Disappointed

great service very friendly , worker called sandip made my experience amazing

great service very friendly , worker called sandip made my experience amazing

Krupa lovely smile and better service.

Krupa lovely smile and better service.

good staff and service, clean and fast

friendly staff and clean environment

It was really nice yummy food thank so much for ordering from you and thank you so much for delivery guy very appreciated.

Very helpful and nice when helping family members choose orders ,fast efficient and food tastes nice

Great service, very speedy, great taste !!

Amazing service by Vimal, super fast

Vimal was a great server food 10/10 best subway branch in London

the service was very fast and vital was very welcoming and delivered a great service

i never received my order, very bad !!!

Great customer service, couldn’t have asked for anything better. Food was just as good

Amazing experience as a customer and 10/10 customer service.

not enough onions or salad or sauce. but the delivery guy was to busy talking on her fone not impressed.

Bad service and really awful chips (already cooked and simply heated up)

Not worth what I paid. Overpriced

Good customer service and very delicious 😋

Lady on shift, was on the phone through her earphone. Her service was rude and was not friendly. I am very disappointed with her attitude. Sad to leave with an angry review. Get better staff

the subway was great. My server Vimal was very happy to help and showed great customer service. The food prepared was fresh and tasty.

the service was very good and speedy. food was very tasty and warm. vimal serving us was kind and friendly. i would recommend this subway to anyone in the area!

Vimal served us well, friendly service! Food came so good and was delicious.

vimal was a great server and the food was delicious :)

Amazon experience and vimal was spectacular 😍

Vimal was so lovely quick service time and great atmosphere!

i like the service they offer in this place and the workers are all nice to the customers i love the location too

wonderful service by the employees would recommend to go again

This is a good place u should n try it here !!!

very reliable vivan thank you for the amazing customer service

This place is absolutely lovely. Very friendly and trustworthy. The food is soo lovely and excellent. This is lovely fresh. This is so excellent and one of the best subways This is soo nice and many options

£16 for a footlong meal deal? 🤪

incredible flavours, and really fast service. the best subway i have visited!

very fast service and the food was immaculate

Best subway I’ve been to fast service and friendly staff

amazing experience had a great time with friends, splendid service and i enjoyed my food a lot! defo coming back 😁🙏🏾

Good customer experience, good service , good staff

Great job witch customer service.

The night staff on a Saturday night clearly don’t want to be there by their attitude to people. You pay £10 for a mediocre sándwich to be charged £1.50 if you want a cup of tap water…£1.50 to use their paper cup for some tap water…bit of a joke

The place is well kept and the customer service is great!

Love getting my lunch from here. Quiet and chilled atmosphere. The staff is great

Friendly staff and great service.

VIAMAL amazing services and good sandwiches

Great service from Viml, made my sandwich delicious

The delivery driver was really nice and delivered my food with care more drivers should be like him ❤️

Farid has given me exceptional service.

One of the best subways I’ve been to. Service was excellent, Vimal was a legend! Generous with toppings and really nicely put together.

Amazing customer service and good to go with it

Great service. Go to place. Food always hot.

Lovely food, great customer service even better cookies!

Great, friendly service and fresh food delivered very quickly. 5 stars for sure

Got a footlong instead of the half which i ordered, cant complain, will order again 100%

Really nice staff and food kept under hygienic condition

Subway consistently delivers a five-star experience! Their sandwiches are always fresh and customizable to my taste. I appreciate the variety of ingredients available, allowing me to create a sandwich that suits my cravings perfectly. The service is fast and friendly, making it a convenient option for a quick and satisfying meal on the go. Plus, their commitment to offering healthier choices aligns with my lifestyle goals. Subway has earned my loyalty with their delicious offerings and excellent service. Highly recommended

Great staff and great customer service.

Absolutely amazing service amazing staff that were very polite and quick. A good example of how subway should be

Very nice customer service and fast. Would recommend

Such a good atmosphere! Vimal is a top bloke

Vimal was very polite and tread us very kind.

Unprofessional and over charged me for me meal deal. Gave me five pieces of sweet corn on my sandwich. This is the first time

The food was amazing and even the service was really good

Fast delivery of my order and really pleased with the service

The staff is friendly and they have maintain the store Clean and tidey.

The team are so lovely and friendly. Always treated so nicely when I go in for my salad or sandwich!!

Vimal was great, he served me and has great customer service, food was good as always

This place always delivers. Standard of excellence !

Very good service and very polite staff. They were very quick with my food and everything was correct

Very bad customer service, called in to ask about toppings availability and the guy just ignored my request and ended the call.

It was an amazing experience, a guy named Vimal helped me, he was extremely kind and sweet!

Worst branch of them all, I love subway but specially there the employees are ignorant and just plain stupid. Argue and don’t listen to a word you say. I asked for tuna sandwich untoasted, they obviously toasted it, then argued that they have to even though they obviously don’t. Bloody stupid.

Great experience, really friendly staff. And lovely food

Vimal was great guy he served us with passion and was excellent and well mannered honestly this is my first time in subway in years and he made it a pleasurable experience … give this man a pay riseee!!!!

Great place and atmosphere. The workers are very friendly and it’s great food. Go here regularly and it’s fantastic. A must go!

Amazing service from the Staff at Subway!

I was served by Krupa today. Very friendly and welcoming.

Go here regularly, the best subway in Shoreditch, recommend to everyone!

Amazing food and quality! Warm reception definitely want to come back .

Very good experience friendly staff and amazing food. They make with care

Excellent service Very friendly staff Would definitely come back again

Honestly the worst subway I’ve ever been to. The workers were rude and dismissive, didn’t listen properly to what you were saying and the service was awful. My toasted sub came out freezing on the inside and when I got them to re-do it all the filling was pouring out of the sides and dripping all over the counter. Enjoy the rubbish to clean up guys.

Very nice employees and the sandwiches are always fresh and nice! Will definitely come back- have already come over 3 times!