SushiShop in City of London, Westminster

The shop is freezing, one small Heater on the ceiling not giving out heat, service is very slow

Absolutely loved this sushi experience! The flavors were fresh, unique, and beautifully presented. The use of Kenko rice made it a healthier option. The packaging was elegant, and everything was thoughtfully prepared. Highly recommend for anyone looking for a refined and delicious sushi.

Amazing service and best sushi I've had in London. Soy sauce is like a drug!!

One of the most delicious sushi in the area

The food was amazing and very tasty. The atmosphere was excellent and gave authentic vibe.

We love this branch so much the food is the best but it’s the staff that make it so special they are so lovely especially Nico and Nadir they look after us so well and go the extra mile to make our visit unforgettable 🥂

food was amazing, will 100% be coming back

Really amazing food, good service will come again really good cheesecake

El almuerzo del domingo en Marylebone y un restaurante está vacío. ¡Eso debería haber disparado las alarmas! Honestamente necesita una limpieza completa. Los fideos parecían microondas. La comida no se parecía en nada a la foto. ¡Ni un restaurante ni una cadena a la que volveré! ¡Debí haber revisado primero a tripadvisor! Parece que otros tampoco están contentos.

This sushi takeaway consistently delivers fresh, flavorful sushi rolls and sashimi. The fish is of high quality, and the rice is perfectly cooked. The service is always friendly and efficient. I highly recommend this place for anyone looking for a delicious and convenient sushi experience

Really nice place! the food and staff are lovely! Lot's of options to choose from, will definitely recommend and will be coming back!

Excellent service and staff were very friendly. Will be coming back

The sushi is very tasty and fresh, the presentation is impressive. Everything is perfect, i recommending!

Staff were accommodating and food was excellent, highly recommend 🤩.

great sushi and lovely staff! my go to spot for lunch

If you're looking for a place that consistently serves fresh, delicious sushi, look no further. I've dined in and also enjoyed their takeout, and every experience has been exceptional. The sushi is always fresh, the portions are generous, and the service is friendly and fast. The atmosphere is relaxed, and the team really makes you feel at home. Definitely a go-to spot for sushi!

Amazing food, amazing service. Loved every part and will definitely come again :)

Good food, amazing service and lovely staff💖 Definitely would recommend

Amazing sushi 🍣 and amazing staff.

Delicious! Very happy about the quality, everything was fresh and flavourful. The manager there was incredibly funny and welcoming, would recommend!

The Aburi Roll is a must-try! I loved how the torched topping added this amazing smoky flavor and a creamy texture that made each bite even better. That slight char and buttery finish really brought out all the flavors. It’s rich and satisfying, perfect if you want sushi with a little extra depth. Definitely one of favorites.

Such a good shop, I love the atmosphere and mostly the great food they have. The service is always over the top. Thank you for the amazing experience.

The staff and chefs never disappoint, always welcoming and friendly. Lovely environment for my family.

The food was delicious, definitely we will come back!

Loved the place, atmosphere and the food was impeccable. Would definitely re order and recommend to all of my friends and family. Definitely one of my favourite sushi spots.

Nice service and amazing sushi 🍣 😊

Visite hoy por la mañana y se sorprendió bastante de que el sushi fuera rápido y fresco, un servicio impecable y un ambiente elegante. Una visita obligada - probar para los amantes del sushi en Londres.

It was nice experience great staff, the food was amazing. We will be back again.

Delicious food, nice staff specially the manager with the big nose, Definitely would recommend it

Food Looks in like you're on the streets of Fukushima

Exceptional place good staff fine service and most of all great food I really advise people to go there and enjoy their time and have really great time and great service and great food

Lovely food, nice place and was good experience. Great job

Best in the area ,fresh and tasty

My favorite and my no.1 restaurant in England ever🔥🔥🔥🔥❤️

The staff here always friendly and will i make this my new regular restaurant

Very poor value for money. Other sushi chains offer much better quality sushi.

The food there is so delicious! Big portions and all very tasty! I love the salmon and avocado rice, the rice seasoning is very Japanese, the acidity is just right, I will come more often! And the fish was super fresh, which was my biggest surprise

Very bad experience for delivery driver. There was one lady who behaves very rude with every delivery drivers and she wasted our pick time by not giving order on time. Not recommended to anyone.

Excellent food and friendly staff! Thank you for the good experience!

good sushi, cozy environment and love staff ^u^

No es mi sucursal local porque vivo en Notting Hill, pero cada vez que estoy en la zona tengo que agarrar algo! El ambiente es genial, la comida siempre es fresca y la calidad es consistente. Gritar al personal increíble!

Great takeout super fresh roll and poke bowl! Miso soup was out of this world!

Gran lugar para ir con amigos y familia. sin duda recomendaría. No te vayas sin probar el rock and roll o la mezcla picante.

Miso soup and gyoza were delicious. Dragon roll and mango were not very fresh.

Tres très mauvais service et très mauvaise expérience je ne retournerais plus jamais la bas et je déconseille à toutes autres Personnes

Terrible service, the employees don't even look at our faces, they treat the drivers as if they were rubbish.

Marylebone branch. Take away. I thought this was excellent Sushi. Fresh tasting. Delicate and fine. Definitely better than supermarket Sushi, so there is a warranted price differential. Will go back.

Very Nice sushi and very good customer service

Very bad experience the guy on the counter with short hair is so rude and didn’t even talk like we r begging and didn’t respond to me he is busy in his phone when i ask he start shouting … this is not the way to talk to anybody not recommended don’t waste your time here

Dry smelly sushi. Fake wasabi… doesn’t taste like real wasabi. Glossy menu and shop front. Bad customer service, bad food.

One of my top sushi places in London! I recommend and staff very friendly .

Always a pleasure being here. Last time I was in for the rock and roll signature sushi! But this time my mind was blown with the tuna hako and temaki ones!

We are long standing fans of sushi shop. Always get take away and eat at home, usually from this branch. Keep it up guys !!!

"Always fresh sushi, very consistent quality, vibrant menu, and friendly staff! Love their tasty rolls. Perfect for takeaway!"

Tried the Rock 'n Roll Sushi roll and it was DIVINE!

We ordered sushi several times during our stay in London and we enjoyed it. Excellent sushi, we recommend.

Great food, great staff, super friendly!

Have been going here for a few months now and let me say that the sushi is some of the freshest I have ever had! Was first greeted and served by Nadir, talked me through the new items on their menu (didn't push to upsell like most places) and ever since I visit at least once a week. The quality food plus friendly faces and service will always keep my custom!

The veg sushi selection is gorgeous!!

This is torture!! The worst quality sushi I have ever eaten in my life. AVOID AT ALL COSTS!! Low quality sushi and wrong order. Everything tasted weird and defined not fish. My noodles were over cooked and became mush by the time they arrived.

Got a takeaway. Before leaving looked in the bag, the noodles didn’t even cover the bottom of the bowl. All stuck together. Salmon super dry. Very unfortunate looking. I asked the staff if it’s meant to look like this or if I just got leftovers from the pan. They said it’s how it looks. I wrote to customer services but they didn’t even bother to reply. It’s my local takeaway spot and it’s not the first time hot food was terrible. So I think it’s safe to say I won’t be back

Their soy sauce taste more like soy wine

Nice if you like cabbage, not if you like sushi

Lovely, super fresh and tasty sushi. Highly recommend.

Very small portions, long service and poor customer service👎

Rude behaviour bad service worst staff

Avoid at all cost. Low quality sushi, rice not holding shape, nori chewy, salmon having bones even in the sashimi and maki. Served in paper boxes but menu showing plates and fancy chopsticks. Overpriced with incompetent “chefs”. Shame this place is even open.

Ridiculously low quality food. With such great food options around this neighbourhood do not make the mistake of coming or ordering from here.

The sushi is great for the price. Always have good offers going on and treat loyal customers well. Love the fact with each order you earn credit which you can use on future orders!

Aucune ambiance, quantité ridicule dans les sushi, a ce prix la c’est du vol, à fuir !!!

I've been ordering for years and I’ve noticed the quality decreasing and decreasing, but was coming back because of some original creations. I’ll stop now, this is simply not good anymore. Firstly, they keep making mistakes in the order and deliver the wrong products; funny enough it's always a cheapest one! mistakes happen but with this shop, they happen far too often. And they don't have a customer service, no one cares, your emails go in a vacuum, so forget about getting a refund. Secondly, the quality of sushi is now subpar. Their Philadelphia cheese has barely any salmon, it was so thin at some places it wasn’t even covering the rice, and theta is happening 3 out of 4 times. If you don’t have enough salmon anymore then don’t sell salmon sushi, instead of spreading it thin like cigarette paper! The rice was dry, there was barely any cheese either, the whole thing was bland, this was just inedible. Although they try and offer innovative sushi, they don’t know how to make them and use subpar ingredients, and they just taste awful now. The quality is simply too low and it doesn’t taste good anymore; they rank even below the mainstream chains, serving tasteless plastic sushi. Such a shame.

The quality and flavour of this sushi was amazing. I enjoyed the creativeness of the flavour combinations for the summer pack. The service was great, welcomed promptly on arrival and my order was just finishing being prepared even though I was early for my click and collect time. The process to sign up for the loyalty programme was very easy to do before completing my first order online. I hope the quality of the sushi and service I received at the Marylebone store is just as good at other stores. I look forward to returning.

A cosy area, very warm friendly staff, lovely to chat to, also explained a few things to me. I had a ramen, very fresh, tasty and a good size, wife had teriyaki salmon poke, fresh and a good size. Next time in the area will come again (visiting from watford)

Food was good, very clean place and the personal was also nice

Excellent service. Helpful staff. The food was fantastic and really loved the salmon.

I made an order via TooGoodToGo app and I didn’t expect that the service will worsen that much. For the price of £5.5 I got just one small box of sushi (6 pieces). Therefore the price for it was almost the same as I would buy it without using TooGoodToGo app. I also must to add that I made a few times before an orders via TooGoodToGo app at SushiShop Marylebone and I got 2 huge boxes of sushi + miso soup. I know that the policy of the app says that the thing I will get is a surprise but I think that giving super small box of sushi is against the idea of this app. Moreover the app says about the food in plural therefore I shall get at least two items. In conclusion I can say that the service has worsened so much comparing my previous orders and visits to at SushiShop Marylebone.

Remember when the owner confuse me supposing I was the delivery driver and didn’t let Me use the premises toilet. How about ,what’s wrong delivery driver to use a toilet? Hope You lose all in life and get same treatment as you give to people! Look reviews …. How u treat people!

Expensive for refrigerated sushi otherwise just ok. We past by and we were hungry.

The only reason for being in the place was desperation for some sustenance. At least the gyoza and maki were passable whereas the so called Yakitori was dire.

Rude staff and while waiting to talk with staff he where talking on phone nearly 5-10 mins….i work in caffee and i know how we supposed to talk with costumers. They need to be more friendly and bit more kind! Everyone have a bad days its not mean that they have to be rude to the people!!!

Delivery was super fast but I think that’s because they prepackage their rolls in some cases and just driver a pre-made box. If I wanted refrigerated rolls, I’d pick some up from the grocery store. Portion was big, though… I just dont like cold sushi rolls

Gave me food poisoning, horrible service and ridiculously expensive.

Great sushi!! I sometimes eat there when I fancy some sushi but do not want the commitment of a restaurant.

There is a very slow service. employees lie about waiting time. chef is preparing food with bare hands.

Good interior design, however the seats a very heavy to move, the sushi is served off the shelf, the toilets needed TLC. Would go here again if the sushi is made fresh for customers eating in and the toilet is cleaner.

The portion was tremendously small. I’ve never had such small and thin sashimi before (see image below). For what it’s worth, it is not worth it. Wouldn’t recommend this place to anyone.

Average sushi at above average prices. When you dine in, they don't make it fresh, it comes out of their display fridge.

I love the sushi here but I am getting fed up of constantly waiting on my order. No matter what time I specify it to be ready for it had never even been started until I get there. Then I have to wait whilst deliveroo/Uber eats orders get prioritised. Sometimes I’ve been kept waiting 30 mins for two signature rolls which doesn’t seem right. I don’t really know why they encourage you to order in advance and then not process the orders. Notes on my order are always ignored too. However the quality is always good in the end and I think for take out sushi it’s the absolute best around

Interesting gourmet sushi mix and really good fruit salad

Best Sushi Shop out of all 5. Best service, very fast compared to other stores. Didnt even have to wait 3 minutes for a box for two. Despite the huge lunch rush they have. Sushi Shop Marylebone, definitely a experience worth having! The Team is mostly guys, but they are buzzing and bubbly!

Fish (especially Yellowtail and Tuna) had a weird taste and smell… proof that ut wasn’t really fresh.

Good favour, but a bit expensive, could do with a clean!

Amazing food and the staff are very friendly 😋

Brilliant as always. Helpful staff(I forgot my bike lock). Highly recommend

Love the sushi shop chains as they offer very tasty and creative additions to their menu... Always a pleasure picking up food from this chain... , 🌟🌟🌟🌟🌟🌟🍣❤️

Sephora - Thank you for the best customer service I've ever seen. I 100% recommend Sushi Shop.

Sushi here is delicious, love dropping by , great vibe, super friendly and informative staff Merci Sephora

I don't like the delay in ordering. Even when there is no movement on the spot. I made this first comment 10 months ago. Nothing changed! The delay continues . Updating: Time passes and this place gets the worst service. I arrived at the location, showed the order number to the attendant. They didn't bother to check. I could see my order Updating: Time passes and this place gets the worst service. I arrived at the location, showed the order number to the attendant. They didn't bother to check. I could see my order ready. But one clerk was too preoccupied with her cell phone and the other with the conversation she was having with another friend in the kitchen. 5 minutes later I was impatient. I called the attendant's attention again. Showing that my order was ready and that I was there waiting for nothing. It's a lack of respect for me as a customer. I will not return to this location. 28/08/2021

Always a good idea! Love the sushi there the quality / price rate is the best one in London! Love the gourmet box and the sharing box! Come back soon!

Good sushi, but horrible customer service. I have ordered sushi for delivery - there was an issue with the driver, but nobody could have provided any update. When I asked for a cancellation and refund, they hang out on me. So no sushi and no refund. Stay away from this shop.