Based on 2.802 opinions finded in 2 websites
Based on 2.802 opinions finded in 2 websites
Nº 209 in 468 in South Oxfordshire
Nº 50 of 121 British in South Oxfordshire
Opinions
All good at The Bull in Henley. Many thanks to Stef for your courtesy and kind attention.
Justin O'connell . 2025-01-06
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Had a fabulous meal on New Year’s Eve with all the family in the garden room. Would thoroughly recommend!!
Lucy L . 2024-12-31
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Had a wonderful family dinner here, we were especially happy with the wonderful service from our waitress Frances who was both friendly and efficient! Great food, lovely decor and a great vibe. We’ll be back soon!
Sarah Barry . 2024-12-31
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Great place to eat superb staff
Aaron OBrien . 2024-12-31
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Lovely place. Definitely will go back. Beautiful setting and food was great. No complaints
Lianne-Marie Meen . 2024-12-29
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Our server Amelia was very lovely and polite. Great waiter
Ethan Robbins . 2024-12-28
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We had a lovely Christmas day meal at The Bull. The food was excellent. A wonderful 4 course meal (one traditional turkey and one pan fried cod) in a lovely setting. We were served by Stef and Ollie who made us feel very welcome and took great care of us. Highly recommend.
Drew Elliott . 2024-12-26
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Great place. Is our 2nd time here. The 1st time enjoyed it so much we booked for Xmas day. Food was really tasty and generous portions. Great atmosphere and really friendly staff. Our servers Olly and Stef were friendly, polite, helpful and professional. Well done both and now hopefully you have a rest to enjoy your xmas. Thanks to everyone at the Bull that made us feel at home.
David Brown . 2024-12-26
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Food was a little slow being served, however worth the wait in the end. Very good service from Stef, kept us really well informed with the delay and was very efficient. Thank you.
Martin Jones . 2024-12-22
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Lovely atmosphere and very attentive service from Maddie, thank you 🙏
sue Paddison . 2024-12-22
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Brilliant time, enjoyed everything we ate and brilliant service from Maddie. Very funny and charming girl made us feel very welcomed
Isla . 2024-12-22
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Lovely food and amazing service especially from Maddie, made sure our drinks were always topped up and was super hospitable!!
Chloe McDonald . 2024-12-22
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Good evening, today we had a family pre Christmas lunch, at The Bull, the venue was perfect, the staff perfect and polite. What was disappointing was the pork belly, it should never have been served, or even accepted from you supplier, it was fat, the amount of meat was negligible, which was a pity, looking at the others that had the same, there wasn't much difference. Which was a great pity after driving up from the South coast. I hope you take my comment seriously and perhaps look at the quality of the meat before purchasing it. I hope you and your staff have a lovely Christmas Take care
George McDonald . 2024-12-22
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Asked for directions to a pub that was showing the football and was x answered rudely, will not go there .
Bill Bill . 2024-12-21
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Lovely service at the bull Henley, made our night by meeting the team Charlie wheeler and olly Harvey great and fabulous people
Michelle Morrin . 2024-12-21
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A lovely evening. We booked a side room for a Christmas meal. The staff helped make the evening 5* and the chef, Sam cooked some great food.
Freya Williamson . 2024-12-16
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Thank you to the chef and to the staff serving us. We were a large group attending at a busy time of the year with different dietary requirements. The service was impeccable. Everything went smoothly. Thank you to the chef. 😊 The food was really tasty and everyone enjoyed it. Great quality food 👌 The restaurant was decorated nicely and lots of space. My only negative is the toilets weren't clean, and there was no soap which is off putting.
PD . 2024-12-15
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The food was pretty good. Mine could have been a bit hotter. My partner said the garlic mash was a bit dry. Puddings were good. Overall we were satisfied with our meal. We were a bit apprehensive as we had read the previous reviews. Thank you, Ben and William, for looking after us so well.
Susan Macdonald . 2024-12-10
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A return visit after few years. Had the roast beef and pork, the beef was so over cooked, hard as a rubber, couldn’t finish half of it, but the pork was ok.
jun liang . 2024-12-08
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My meal was lovely. I had the roast. Unfortunately my friend ordered the fish and chips. The fish smelt funny so it wasnt all consumed and the mushy peas certainly weren't mushy. After getting clarification from the waiter the fish had a uncertain smell we returned the food. We were informed the fish was delivered Friday but they were happy to not charge us for the meal. Afew hours later a not so feeling good friend. A shame as having eaten here before and never had a bad experience
Perky Evens . 2024-12-08
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Cosy setting, friendly staff and a very talented and hard working head chef in Charlie Wheeler. Looking forward to returning already.
Peter . 2024-12-03
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Disappointing service. Sat in bar service which was fine but no food coming out at the right time. Sides before starters and mains before other starters, very odd way to do things. We were also told off for trying to move plates from our table after being ignored with no room for other arriving dishes. Food was mid. Very expensive for what it was. (We had Sunday roast, maybe regular menu is fresher)
Sophie White . 2024-12-01
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Starter comes out after the main and half of our party never received food full stop. Rude staff and overpriced
Harvey Putnam . 2024-12-01
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Great place with great food. Good service with lots of good beers
Kevin McCarthy . 2024-11-28
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Lovely food and service! Stef was great!
Spencer Brooks . 2024-11-24
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The staff, food and environment was warm and friendly
Dominic hatcher . 2024-11-23
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Lovely service and tasty food. Stef was a fabulous host.
Krystle Kocik . 2024-11-23
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Really excellent food, Lamb shank was a delight as was the streak and ale pie.. One of our group had steak and that was great as well. Service very friendly.
Brian . 2024-11-17
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I have just visited for Sunday lunch with two friends. After being taken to our table we were asked if we would like water for the table to which we requested a jug - unfortunately this did not arrive. We reviewed the menu and when the waiter came to take our drinks order we asked to order our meals at the same time. Our drinks did not arrive before our food and unfortunately only two meals arrived very quickly after ordering. No mention of the third meal so assumed it would arrive shortly. The two roast beef meals were lukewarm at best. Our drinks then arrived and after a few minutes we asked about the missing meal. The member of staff said they would find out but did not return. A few minutes later another member of staff was asked about the missing meal who again said they would check. I took this opportunity to mention the temperature of the food. Whilst they offered to reheat it we had already started eating so declined their offer. Eventually our initial waiter explained the missing meal shouldn't be too much longer. It arrived after about 5 minutes when we had nearly finished the other meals. Again the third meal was also lukewarm. When the plates were cleared we were offered dessert but declined. We were asked how the meals were and reiterated the temperature was unsatisfactory. Other meals were being returned to the kitchen from other tables. Fortunately when the bill arrived a discount was added to reflect the issues we had encountered which was very much appreciated. Maybe we visited on a bad day but our experience would not urge us to return!
Clare Digby . 2024-11-17
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Great Sunday roast at the Bull. First time visiting and will definitely be back - food was amazing. Thanks to Stef who was our server!
Lucy Davis . 2024-11-17
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Easy to book. Food came out fast. It was all delicious. Best roast we’ve had in a while! Oh and Stef was great and very professional!
D M . 2024-11-17
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Regular visit never disappoints. We use their lovely private room. Food is good quality and waiting staff are very friendly
James Butler . 2024-11-16
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Went here for Sunday lunch, portions were less than generous so asked for a couple of extra roast potatoes, was charged an additional £4.99 for 1 potato cut into 4 pieces ,I asked for this to be removed from the bill and its was refused ,In retrospective we should have just refused to pay the bill and walked out ,the waitress had an attitude and the manager didn't have the good grace to even come and discuss this with us . Since its recent renovation we were disappointed, but as the old saying goes you can't polish a turd I will not be going back any time soon and would advise others to steer clear of this establishment unless you feel the need to be ripped off?
Hugh Leach . 2024-11-10
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Beautifully decorated and cozy gastropub. Various areas for dining and drinking. We just had some snacks and drinks - I would love to come back for a full dining experience!
Carin de Kock . 2024-10-27
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Booked Sunday lunch to celebrate joint birthdays. We all ordered Sunday Roast. Each roast came with 2 very small roast potatoes. We asked for some extra potatoes which when arrived it was a smal dish which contained 4 potatoes which was the equivalent of maybe 1 large potatoe cut up. On requesting the bill we had been charged 4.25 for this. We asked the waitres to remove this but she said she would need to ask the manager. She then returned and said no. Very diaspointing and due to this attitude we said fine we would decline leaving a tip. The waitress then became very moody. Snatched the payment terminal from our friends hands and was clearly seen moaning about us to another colleague. Very disappointed . Had much better service in other places and would not recommend or return.
w191063 . 2024-10-27
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Rude waitress. Would not return.
Wendy Coombs . 2024-10-27
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Food was great. The atmosphere amazing but the service was not great at all. Took us 30 minutes for our orders to be taken (we had to go up and ask a staff member to be served.) our food turned up before our drinks. One of the meals didn’t turn up for a little while. We were never asked if we wanted dessert. So took matters into our own hands and picked up some menus nearby. Thinking we were going to be left out again… we just got ready to leave we were finally asked what we wanted for dessert! The whole experience left a bitter taste considering I’ve been here before and everything including service had been great but this time some of the staff seemed like they didn’t care and we felt as if we were tucked in a corner and forgotten about.
William Beale . 2024-10-27
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I was so looking forward to this meal. I booked for 6pm today (Friday) as was going to The Kenton Theatre after dinner. My husband and I arrived early and were actually seated at 5:50pm. I asked about timings of food arriving as we needed to be at the theatre to meet friends at 7:15pm as we had their tickets. We ordered drinks and our food (Starters and mains) at 6:05pm. To be fair it was a good start and our starters were delicious, hence I have given the food 2 stars, they came quickly and were cleared away by 6:30pm. We then waited for our mains to arrive. My husband had ordered the fillet steak snd I ordered the lamb shank with chorizo mash. A table of four people were seated next to us shortly after our starters had been cleared. At 6:50pm I asked waiter (Carl) where our ‘mains’ were? He apologised that they were not with us and went to chase them up for us. He was gone for 5 mins then came back and said they would be with us very soon. At 6:58pm a waitress came towards our table with 2 lamb shanks in her hand and proceeded to place them on the table of 4 next to us. Shortly after her another waitress came with another 2 plates (1 steak and another lamb shank). When I got ready to receive them her response was “Oh these aren’t for you! These are for this table” and placed them on the table of four next to us again! The table that had been seated 35 minutes after us!! I then got up and proceeded to go towards the kitchen. I asked the group of staff there, as we had been waiting for our mains for at least 25mins when ours would be served? One lady (who I assumed must have had the most responsibility-manager?) answered quite rudely “which table are you, because it depends what you ordered as to how long it will take?” Carl (our waiter) arrived at that point and said that we were table 44. (In an exasperated tone, making me feel that he had already asked this question on our behalf and had been fobbed off) She then said they were plating it now. Carl brought the food to our table and apologised again. He did offer us a drink on the house but as we only now had 10 minutes to eat the food we declined saying we wouldn’t have time to drink it as well as eat and therefore could we just have the bill. While he went to get the bill we started our food. Mine was luke warm at best. When Carl bought the bill to us it was £105.50 I told him then that I couldn’t eat my lamb as it was luke warm and if we had more time I would have sent it back to the kitchen but as we didn’t I wasn’t going to eat it! Also that I was NOT going to therefore pay for it. Carl took the bill away. We put on our coats and Carl came back with a revised bill. With £21.12 (20%) taken off! This is less than the cost of the lamb and his words were I’m really sorry but this is all she will reduce it by! I was furious! I would have walked out and not paid a penny because of the way the manager lady made me feel. My husband just got his card out and paid the £84.48 left and we left. Something went wrong tonight in your restaurant, these things happen, BUT it’s how you make them right with the customer, or in this case didn’t, that counts. The Manager (or supervisor) didn’t take responsibility, made me feel like it was what I ordered that made it take so long, didn’t apologise and made Carl (our lovely waiter) be a scapegoat and take all the flack. I am not impressed in the slightest. The table of 4 next to us were also really embarrassed that they were served before us and were also appalled that were we charged at all! I don’t ever complain let alone write a bad review but, I’m afraid, ‘The Bull on Bell Street’ I couldn’t let this go.
Tina Craig . 2024-10-26
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I was so looking forward to this meal. I booked for 6pm today (Friday) as was going to The Kenton Theatre after dinner. My husband and I arrived early and were actually seated at 5:50pm. I asked about timings of food arriving as we needed to be at the theatre to meet friends at 7:15pm as we had their tickets. We ordered drinks and our food (Starters and mains) at 6:05pm. To be fair it was a good start and our starters were delicious, hence I have given the food 2 stars, they came quickly and were cleared away by 6:30pm. We then waited for our mains to arrive. My husband had ordered the fillet steak snd I ordered the lamb shank with chorizo mash. A table of four people were seated next to us shortly after our starters had been cleared. At 6:50pm I asked waiter (Carl) where our ‘mains’ were? He apologised that they were not with us and went to chase them up for us. He was gone for 5 mins then came back and said they would be with us very soon. At 6:58pm a waitress came towards our table with 2 lamb shanks in her hand and proceeded to place them on the table of 4 next to us. Shortly after her another waitress came with another 2 plates (1 steak and another lamb shank). When I got ready to receive them her response was “Oh these aren’t for you! These are for this table” and placed them on the table of four next to us again! The table that had been seated 35 minutes after us!! I then got up and proceeded to go towards the kitchen. I asked the group of staff there, as we had been waiting for our mains for at least 25mins when ours would be served? One lady (who I assumed must have had the most responsibility-manager?) answered quite rudely “which table are you, because it depends what you ordered as to how long it will take?” Carl (our waiter) arrived at that point and said that we were table 44. (In an exasperated tone, making me feel that he had already asked this question on our behalf and had been fobbed off) She then said they were plating it now. Carl brought the food to our table and apologised again. He did offer us a drink on the house but as we only now had 10 minutes to eat the food we declined saying we wouldn’t have time to drink it as well as eat and therefore could we just have the bill. While he went to get the bill we started our food. Mine was luke warm at best. When Carl bought the bill to us it was £105.50 I told him then that I couldn’t eat my lamb as it was luke warm and if we had more time I would have sent it back to the kitchen but as we didn’t I wasn’t going to eat it! Also that I was NOT going to therefore pay for it. Carl took the bill away. We put on our coats and Carl came back with a revised bill. With £21.12 (20%) taken off! This is less than the cost of the lamb and his words were I’m really sorry but this is all she will reduce it by! I was furious! I would have walked out and not paid a penny because of the way the manager lady made me feel. My husband just got his card out and paid the £84.48 left and we left. Something went wrong tonight in your restaurant, these things happen, BUT it’s how you make them right with the customer, or in this case didn’t, that counts. The Manager (or supervisor) didn’t take responsibility, made me feel like it was what I ordered that made it take so long, didn’t apologise and made Carl (our lovely waiter) be a scapegoat and take all the flack. I am not impressed in the slightest. The table of 4 next to us were also really embarrassed that they were served before us and were also appalled that were we charged at all! I don’t ever complain let alone write a bad review but, I’m afraid, ‘The Bull on Bell Street’ I couldn’t let this go.
Tina C . 2024-10-25
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Very pretty gastro pub with plenty of seating. We had a private lunch in the Garden Room which was very spacious. Service was friendly and portion sizes were generous.
Karen Espley . 2024-10-22
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Went here because it said that they had a good selection of gluten free . I chose something from the menu only to be told it was no longer gluten free although on the menu it was . Choices in the end were steak at £30+ or risotto so we left . Evidently they got a new menu last week and hadn't checked it
Heather G . 2024-10-22
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Fabulous staff! I went in to The Bull on Bell St in search of an unopened , take-home bottle of fine Brakspear Oxfordshire ale. As to why this fine brew is no longer available in Waitrose, or any other supermarket or off license shop I can find in the area, that's something the good folk at Brakspear Brewery will no doubt know the answer to. But nowadays, most of us will have to go to the pub to give it a go. Not too difficult if you live in the area - as there are a goodly handful of pubs in the environs bearing that reassuring seal - but quite a struggle if one wishes to spread the good "news" further afield..! Having spent almost all day looking (because I had drunk a friend's bottle - in his London home - in his absence, assuming it would be easy enough to replace when in Oxfordshire!), I was on the verge of giving up when an old timer at one of t'other Brakspear pubs pointed me at The Bull (shout out to the Three Horses on Reading Road, and the lovely, engaging and also helpful bar staff). For those not in the know, The Bull pub is officially "Brakspear Central", since the brewery's offices and HQ are ensconced at the back of this fine establishment. Enter "Cam", bartender at The Bull... Whilst the brewery no longer seems to distribute its bubbly bottled grog through wine merchants and the like, one or two bottles (fully in-date, because other pubs do still have "ancient" unopened bottles knocking about, as part of their decor!) still bandy around, for promotional events, etc. And, staff at Brakspear Central - being cunningly and conveniently located - occasionally get to take them home. And, our Cam - in this story, my main man - had such a bottle, my persistence led me to understand; and promptly volunteered to bring his own tidy tipple in to work for me the very next day. I put it in my virtual diary, and he in his! We reunited the next day. I actually swapped his "Brakspear Oxford Gold" edition with a newly discovered brew from Wales, "Butty Bach" (which I simply had to buy, since that's what buddies affectionately called each other, way back, in my Cardiffian school days...); and, of course, Waitrose in Henley currently stock it, unlike their famous, more local Oxfordshire offering! Thanks sooo much to Cam, who went above and beyond, and did not know - at the time of his offering - that I would swap another bottle, or reward him in any way for his kindness or devotion too duty. It's this kind of thing that continues to make this kind of pub special.
Steven Glaser . 2024-10-15
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What a great place we had lunch at today staying near at Swiss Farm. They accepted our 2 dogs and the ribs were to die for. Indie our waitress for the afternoon was first class. Truly recommend it and we will be back next time we are in area. Well done all 👌
lotty clarke . 2024-10-14
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Service was very slow we had to wait a long time for our drinks, the roast chicken dinner wasn’t as good as it normally is not enough gravy and the Yorkshire puddings were virtually inedible no stuffing was served either we’ve been to The Bull multiple times and it’s just a shame that the last couple of times we’ve been here it’s definitely dropped in service and quality of food.
Gavin Milligan . 2024-10-13
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Lovely! Will definitely be returning 😍
Ellie Welsh . 2024-10-09
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Visited midweek for afternoon tea, first thing to say is portion sizes of sandwiches were massive, I was very pleased by this although was a little too much for my wife, all very tasty though. Scones were not warm which we prefer but nice, good choice of cakes, all very good but not exceptional. Service was spot on and the cocktails (pornstar martini and mojito) were yummy. Claim is the best afternoon tea in Henley, can’t argue otherwise based on our experiences.
Lee S . 2024-10-08
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Haven’t been to the Bell for a long time. It’s been done up and they’ve made a great job of it. I had a pizza and Diane has the Lamb Rump. Both were really good. Great service by all the staff. Food arrived quickly and it was hot. It’s now a very big pub with lots of different eating options inside. Cost wise for Henley really good value. We will go again for sure and that’s quite a compliment for the area. Well done all round 😁
Larry Haywood . 2024-10-07
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Came for my Mum’s birthday meal. The roast was exceptional and the staff are so friendly. I highly recommend this place.
Akeem Grandison . 2024-10-06
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Lovely ambience probably nice for a pint but my Fisherman’s pie was cold inside the middle. They reheated and brought it back with the broccoli. An apology from a nice waitress - what a shame!
Russ . 2024-10-04
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Very good food and service. The Rosemary and Potato Sourdough was superb.
Robert Weeks . 2024-10-02
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No so great with service and rude really. We are full try next door was the response after waitingm20mins just to be looked at by 3 different staff in the time. Not even apologetic.
karlene catchpole . 2024-10-01
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Really wonderful atmosphere and lovely service with good food. Stef was wonderful!
Nadia Lamin . 2024-09-23
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We were staying in Henley and having read the reviews booked here for my granddaughters 8th birthday. We arrived at 1.10 , took a while for our order to be taken . Starters arrived Goats cheese and pate, both good. Our main courses took ages, not good with 2 youngsters wanting to eat. We waited 1 hour 50 mins from arriving before the mains were finally served. My peri chicken was fine, my daughters mussels were luke warm , tiny and basically inedible. I had complained to a member of staff who went to check how long the food was going to be. Never came back to us. Poor customer service , if someone has a justifiable complaint ,follow it up and check they are ok. The whole experience spoilt my granddaughters birthday meal. Would never go here again. It wasn't even that busy so no idea what the problems were with the kitchen , but there are plenty of other places to eat locally.
Heather Molloy . 2024-09-21
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Disappointing meals poor value pizza and chicken salad
Out and About . 2024-09-19
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A pretty lovely space, which appears to be let down by it's kitchen. Maybe they have too many tables for the kitchen capacity. We arrived on Saturday at 6pm. Our order was taken about 6.15. The food finally arrived at about 7.10pm. We'd given ourselves a relaxing hour and a half for dinner, before our event, but apparently that wasn't enough. We ended up skipping desert, which is sad for the business as they make more profit on desert Once the food came out, it was underwhelming. While nothing was bad enough to send back, it was close. Everything was warm, and not hot, and just not great.
Martin Mills . 2024-09-17
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We had a very good early evening meal at the The Bell (4 of us, 2 vegetarian).
Denzil Mascarenhas . 2024-09-14
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Staff and pub amazing especially Stef x
John Woodgate . 2024-09-12
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Gorgeous food and friendly staff. We took our 10 month old and the facilities were great for her too!
Anna Clarkson . 2024-09-09
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Thoroughly enjoyed our evening meal for 12, Pre ordered all came out looking fantastic and tasted amazing So good we've booked for Christmas. Cannot fault attentive staff and attention to detail. Highly recommended
Neil Parfitt . 2024-09-08
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Cam was great, kind and professional. He helped me plan a dinner for 25 people. The food was great.
Francesca Ferrari . 2024-09-06
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Stunning place and service, couldn't fault it
Mark Brownley . 2024-09-03
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Lovely service from Stef and the team
Paul Michelle . 2024-09-02
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Amazing atmosphere and service from stef. The food is great and really reasonably prices for portions
Alexa Joyal . 2024-08-31
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IS THE BEST EVER staff frenley 5 star the courtyard best up to 150 people food oh my God best pizza same as Domino's
James Bedwell . 2024-08-31
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The pub used to have solid staff and clearly great training but that time has now passed. I have taken groups of people for drinks and meals, visitors and family members many times over the years but I will never go back after today. On this occasion I stopped on my dog walk and had a pint outside. A really officious staff member asked if I was having dinner there and I said no - I would just have a pint and will be gone in 10 min. There were only three tables out of perhaps 30 occupied; we had sat there many times over the years just with a drink but often for a meal on our walks. This older, officious male staff member then said sorry but this is reserved for people who are dining you will have to leave the area . This was really embarrassing as I had to get up and leave so now he had 28 empty tables rather than 27! For this person to embarrass anyone in front of other customers is unforgivable and as good as the food was, there are a lot of great places to eat in Henley from The Argyle, Coppa, Cote, Hotel de Vin, The Relais , little angel, Angel on the bridge and many more - without the danger of being asked to leave. We dine at all of these and will continue to do so. A young person from behind the bar then followed me and asked if there was anything he could do. I did not say this but if I had the best I could suggest for him find another facility in town that matches his values. If they were all like this person they would once again have that great pub they once had and be competitive with others in town. These are all great pubs so why take the risk with The Bull on Bell? I left my 10% consumed Beer and departed the facility. At least they made a profit on my last visit there. There were no signs anywhere and no indication that this was a prohibited area if you were only having a drink. I am ok as I now know where to avoid - Henley is a great place and so are ALMOST all the establishments here.
Garth Y . 2024-08-27
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The bar staff are rude and unfriendly. The food was inedible and the place looked unclean. The loos were disgusting. The only good thing was our waiter. Nice young man but the rest of the staff are really unprofessional Do not go !!!!
Emma L . 2024-08-27
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The staff was very unfriendly and showed no empathy at all. Having a food allergy, i ordered a disk without the sauce and the food arrived dried and over cooked. It was not eatable ! When i mentioned it to the staff, they did not offer an alternative or express any empathy. The chef could have suggested another dish to me if they knew the sauce was key ingredient of that dish ! So i got no advice on the choice of food, no empathy, no alternative and no compensation and no complimentary anything as a gesture … what a shame ! It is such a lovely decorated restaurant with NO SOUL, no warmth ! Such a pity !! I hope the management will improve things and retrain the staff to show a better attitude.
Elisabeth R . 2024-08-27
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Table booked for 7pm for 8 people We arrived 10mins early Didn’t get a drink for 40mins , ordered food finally at 8pm after several times of asking Finally got starters around 8.30pm After speaking to a manager main course was served , without starter plates even being cleared I could go on and on but to be honest it was a total shambles and completely disorganised a total disappointment Would definitely not recommend
Graham Robinson . 2024-08-26
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We booked for a birthday dinner for 8 people on Sunday bank holiday and were seated in the al fresco area. Drinks took a while but came and then we waited and waited for a food order. And we waited. We were then told that the roasts option had run out of beef and Yorkshire Puddings. OK - so we ordered and then waited for starters. I’ll not labour the point but there were just not enough staff to deliver, collect and take any care about what we wanted. We are Henley residents and I think The Bull is off our list of venues as this isn’t the first time it’s felt under staffed. The staff that were there were apologetic but they were embarrassed. I wouldn’t be surprised if they left and worked somewhere with some structure. I always pay a service charge but last night I asked for it to be taken off.
David M . 2024-08-26
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The service was probably the worst I have ever received in a restaurant. We ordered our meals, carried on ordering drinks for an hour whilst we waited. When I felt we had waited too long ( an hour) we tried to ask three staff members where our meals were. Eventually spoke to the manager who said he would find out. After another 15 minutes of waiting we found him again and his response was ‘we have run out of roasts’. We asked him when he was going to tell us that information and he said he was too busy. Such shocking, humiliating service and at no point did he apologise. He also short changed us when we asked for a refund of our meals which we were clearly never going to get. I never thought that I would receive this appalling level of service in an English so-called gastro pub. The food may have been ok, but I was never to find out as they had run out out without telling me!
Nikki030 . 2024-08-25
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Celebrate my 21st birthday here! Lovely atmosphere for a special occasion but the food is average. Definitely recommend trying it out for drinks though, they serve lovely g&t and espresso martini . Xx
Anushka Kumar . 2024-08-25
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Just the friendliest place wth the most wonderful food. If you have preconceptions about Henley being overpriced and pretentious, The Bull will dispel these. We will be back
Stephen O'Rourke . 2024-08-24
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Staff was amazing especially stef and food was excellent
George Restrick . 2024-08-23
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Amazing atmosphere,food and service what more can I say
Shane Scanlon . 2024-08-23
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What a terrible experience ! The staff was very unfriendly and showed no empathy at all. Having a food allergy, i ordered a disk without the sauce and the food arrived dried and over cooked. It was not eatable ! When i mentioned it to the staff, they did not offer an alternative or express any empathy. The chef could have suggested another dish to me if they knew the sauce was key ingredient of that dish ! So i got no advice on the choice of food, no empathy, no alternative and no compensation and no complimentary anything as a gesture … what a shame ! It is such a lovely decorated restaurant with NO SOUL, no warmth ! Such a pity !! I hope the management will improve things and retrain the staff to show a better attitude.
Elisabeth Reyes . 2024-08-20
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Make sure you read the small signs on the way to the restaurant that they only accept card because they wont tell you when you sit down, and try and embarass you for trying to pay cash and not reading every sign you walk past. Young guy who was serving was really polite but the guy waltzing around in his own clothes is condescending and a bit rude. Venison was nice, sticky toffee pudding was good, but the other mains we had were very average.
Chloe Airey . 2024-08-19
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Great bar, drinks selection was excellent and the rear courtyard beautiful
Troy Linford-Gray (Troyandy9) . 2024-08-17
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My god, that was the best fillet steak I've ever had, and the fish pie was to die for. 😋
Neil Smith . 2024-08-13
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Amazing Cocktails!!! Don’t miss this if you are in Henley. If you want a great cocktail then speak to Cam. This guy is a professional mixologist in the making.
Bua Malamalatabua . 2024-08-11
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Beautiful setting. We had drinks here with friends and it had a lovely atmosphere.
Kelly H . 2024-08-11
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Avoid!! Disappointed ☹️ Bad costumer services from the team, the first waiter don’t accept us and he apologised because the place is so busy however we find a table for two persons available for dinner online, we have book it straight away and we come back however the other waiter straight away said that they are fully booked which really make me upset after long journey (from Wokingham to Henley). We tried to showed her the confirmation by email and she said that they are fully booked, however we can see tables are available no sign of reserved on it even the garden wasn’t fully booked😣 My first experience was good that’s why i come back but never again and never recommend this place again…
fakher shili . 2024-08-09
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Sophia was our server and was great - very helpful
Katharine Potter . 2024-08-04
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Wonderful, super tasty food, friendly staff, absolutely beautiful decor, fairy lights, stunning inside seating and the courtyard is such a feature, atmosphere is great, lovely venue! Family friendly and dog friendly!
Celia Georgiana . 2024-08-04
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Great food and service and dog friendly. Went here for lunch yesterday and it was so good that we're going again today.
Keith Churches . 2024-07-28
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Lovely food and atmosphere. Service from Maddie was exceptional
Emma Cruse . 2024-07-23
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Excellent food, great atmosphere
Ian Readman . 2024-07-23
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I gave it 5 stars because the atmosphere and the service are really lovely!! But average food. Not bad, but not exceptional.
simone bozza . 2024-07-21
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Very fun place, all different rooms to eat in and good comfy food to close from!
Diane Dioguardi . 2024-07-17
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Amazing atmosphere 👏 delicious meals. Make sure you book your table in advance.
Anna Szulimowska . 2024-07-16
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Really poor quality breakfast - go elsewhere!
James Bell . 2024-07-15
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A really great place with good food and atmosphere.
Dorothy Klerck . 2024-07-11
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Never had food so can’t comment. The pub has a very good vibe and atmosphere and staff are welcoming.
Jamie Laidler . 2024-07-10
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Amazing place, great food, vibe, and space. Prices are pretty good as well.
mitchel lowe . 2024-07-02
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We stayed in the coach house (next door)
Ronnie Langston . 2024-06-26
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Absolutely fabulous roast today , the lamb rump roast was the best we’ve had this year , we are regular visitors, the staff are always professional and friendly ,highly recommended
L Drake . 2024-06-23
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Wanted a quick mid week lunch, was a nice day headed to the garden, host was at the back so no one to greet us. Chose a table and told there was no table service in that area, which was fine but not great. Headed to the bar to order drinks which were put on a dirty tray, 3 members of staff behind the bar but had to take the tray myself no one offered to help. Took the tray back as didn't want it on our table was mistaken for a member of staff by another table, hilarious, clearly i was the only one that apeared to be doing any work. Back to the bar to order food told a dish we chose not available so had to head to the table to choose another. Ordered 3 main dishes which took nearly 45mins had to go back up to the bar to ask how much longer it would take, wasn't busy enough to warrant a delay. No one came to say there was a delay or apologise for it either. Food finally arrives no cutlery had to wait for that to be dropped off. Food was warm, pie was very small with a bit of mashed carrot, poor portion for the price. No one checked on us, went to pay at the bar lots of tables with plates that needed clearing. Quite shocked at the level (lack) of service, value and quality of food. Really gone downhill, such a shame
Cristina SL . 2024-06-19
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Great atmosphere although staff could be a bit more friendly.
Agis Kalogiannis . 2024-06-18
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Andy the manager was fantastic. Large group of us turned up with no reservation. Really accommodating with a smile. Defo recommend to anyone particularly large groups, just ask for Andy.
Martin Charlton . 2024-06-13
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The interior design was lovely, with a beautiful colour palette and well-chosen fixtures. The cocktails were also quite enjoyable.😃
Emma Tyler . 2024-06-12
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Great service and friendly helpful staff, didn't have any food.
Scott Bown . 2024-06-04
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1128 Opinions
19 of us arrived on Christmas Eve to be told they had no booking for us !!! Quite honestly it was simply unbelievable. How on earth to you mess up a booking for a party of this size despite a chain of email messages!!. After the initial shock we asked the useless and incompetent manager if he could at least feed the children and indeed this was dismissed as impossible. What kind of establishment does not have the food in to feed six small children - what a joke !! Would you not think that the useless manager could have at least offered to cover our drinks at the bar as a small compensation but no he just kept blaming everyone else and was extremely unaccommodating. Never, has this happened to us before and I cannot tell you how awful it was for me to have to take all these people back and feed them!
1521 Opinions
Hmmm. Not sure what's happened here. For many years, The Mole has been our special "Go To" place . On the basis of past experiences we did not hesitate to take friends there for a Post Christmas celebration We have always been greeted by bubbly enthusiastic staff ; invited to explore the specials board and then taken to our table. After waiting by the board for a while, we were shown to a table by the street window where the seats were little more than a cold window ledge, Not at all conducive to a relaxing meal. We asked to be moved and were given another draughty table by the cellar door. In fact the warmest spot in the building was the toilets! January comes around with annoying regularity so I don't know why the heating could not be in keeping with the climate. It soon became apparent that the only table staff were two ladies and because of the lack of numbers, service was very slow. I ordered Venison Pie from Today's Special Board, only to be told (after some discussion with the kitchen) that it was off. Not sure why this could not have been deleted when it became apparent that Venison pie was there none! When the food arrived , it was good and up to the standard we have come to expect. When desserts were ordered we also ordered coffee for afterwards. The coffees arrived 10 minutes before the desserts. I do hope the current situation is a blip rather than a trend and we would all love to return to The Mole that we have grown to love . The food is pricey but good. Lets hope the staffing and ambience we have known comes back . If it does , I'm sure the lost customers can be enticed back
737 Opinions
Went for Sunday Lunch and food was terrible really disappointed. We were asked as curtesy seconds after plates landed on the table if ok, that was even before we had a taste. We tried food was look warm, Pork overpowered by fennel spice not mentioned on menu or expected on Sunday roast. Shame😟