The Fox at Roby Mill in West Lancashire

Cancelled my reservation at 3 hours notice due to a positive COVID test and they still charged £40 cancellation fee. I called the restaurant to explain and the person I spoke to was rude and arrogant. I have been going to this restaurant for years but I will never eat her again!

Cancelled my reservation at 3 hours notice due to a positive COVID test and they still charged £40 cancellation fee. I called the restaurant to explain and the person I spoke to was rude and arrogant. I have been going to this restaurant for years but I will never eat her again!

only had drinks. food looks very nice though

First visit but won’t be our last, very friendly staff welcome was very welcoming. The log fires were lovely very cosy. I had the fish and chips with mushy peas and tartare sauce and my wife had the soup of the day and the steak and brea cheese. We thoroughly enjoyed or lunch And are looking forward to our next visit.

We all had the beef roast and it was outstanding, deserts were scrumptious as ever and the atmosphere was lovely. A note reference accessibility; easy access to the front and there is a very clean and easily accessible toilet with patients to wash your hands, and towels to actually clean your hands. Beautiful.

Food is good, service good, nice place

They advertise a Vegan and Vegetarian menu yet the staff have no knowledge or understanding of how V food is prepared or cooked. It turns out they cook V food in the same fryers as meat fryers and used the excuse that it’s a small kitchen so they can’t have 2 fryers. Staff had an attitude and served the Vegetarian dish with fried food not ordered spoiling the whole meal.

Just had drinks, but gorgeous surroundings, lovely ambience and staff were friendly 😊

Had the soup of the day with the filet steaks to follow. Everything was excellent and the staff were friendly but not intruding. Will be coming again.

Absolutely fabulous Christmas lunch. Food great, staff friendly and attentive. Portions perfect and super atmosphere. Christmas, Andy and all the staff, Happy Christmas. See you in 2025.

Visited today for lunch. Lovely, relaxed atmosphere. Food was excellent and will definitely visit again. Highly recommended.

Food is excellent friendly staff and a cosy place

Been twice and food and service very good! However, was so disappointed today 14/12/24, at just after one! We hadn't booked, I admit, though this had not been a problem previously; yet the young man on duty was very dismissive whilst offering to seat us in half an hour's time. This in an empty pub. Had it have been explained to us that several coach parties were due , we might have felt a little happier!?!

A perfect country pub, homely but classy, great food, lovely staff. Just wish it was close enough to be my local.

We were let down by our previous choice of establishment, for which we were very grateful, not only where we accommodated last minute, the food was excellent the atmosphere was lovely and the price reflects the quality food that was provided.l, you could tell it was fresh produce. This will now always be our first and only choice from now on. Used to go here 20 plus years, stopped going, but will be back now more often.

Booked a table for a family birthday. Booked over the phone and then was sent an email to confirm booking using my debit card details. I was told by the member of staff that “I would not be charged”: Due to the weather today I couldn’t make the booking, phone signal was down and when I did finally get through the fox was busy and couldn’t answer. I have now been charged £60 for a table of 6. I was not warned of this prior when I spoke to a member of staff on the phone. After speaking with them they told me they can’t do anything about it because I had “agreed” to the terms and conditions which is fair enough but who does these days. They need to be better with their communication skills when taking bookings.

Excellent service and delicious food

Just had a roast turkey dinner from here. Was well impressed will be coming again soon.....any chance you could put anything on the tables very sticky but apart from that the food was bang on will be telling my friends to come here...

Just a wonderful place, staff are amazing as is the food

Absolutely fabulous Sunday Roast Beef Dinner, would highly recommend.

The food was great, very nice wines and cocktails. Lovely atmosphere and great to take kids and dogs 😁

Great old world pub with a nice attached restaurant area. loads of choice in great beer too.

Outstanding food, took the team for lunch, Beef pie was amazing, high approval for chicken burger, fish n chips and Beef roasted - wow!!! Team of 6

One of my families favourite places to visit for food. The food is always sublime, the staff are efficient with drinks & food orders. The open fires during winter make it nice and cosy, it’s great as well that it’s a dog friendly place.

Best Sunday dinner I've ever had in a restaurant. Outstanding visit on the 15/9/24.. Will return

Excellent food, service was great but struggled with parking. Appreciate was busy but having taken elderly parents who were not very mobile meant some manoeuvreing. We will visit again

Really enjoyed the food, a decent selection of drinks, the service was friendly but appeared disorganised when we first arrived, may be due to a number of new staff. Would recommend for a meal though.

A really nice pub. Doesn't get full give starts because the staff were unsure if the gluten free options which didn't instill confidence. As it happens they had gluten free fish and chips which was superb, really very good. They had a menu of treats for the dog as well.

What a fantastic experience. Staff were attentive but not overly so. The setting is great being able to choose from sitting either in the snug opposite the bar or in the more formal restaurant. We chose the restaurant, which at 1:45 on a Saturday, was disappointingly quiet. Both my partner and I are veggie and there was a separate menu for our perusal. We chose the cheese and onion pie and broccoli steak. The pie was delicious and came with triple cooked chips, honey glazed carrots, cabbage and celeriac jus. A pot of delicious onion gravy completed the dish (meat gravy also available). The broccoli steak came with chips, roasted shallots and tomatoes, sides of homemade ketchup and aioli. Portion sizes were excellent and the freshness of the veg was the star of the show! It was all incredibly tasty. We chose two courses for £20 (3 for £24 also available) and opted for Eton mess and grilled pineapple on a granola and butterscotch sauce base. Once again, these were delicious and satisfying. All in all, a great meal for a bargain price. We've already told people far and wide and will definitely be back.

What a fantastic, thoroughly enjoyable experience we all had that day! The food was delicious The staff were brilliant, helpful and entertaining The ambience was fabulous We’re now going to go every month if possible as I can’t recommend this place highly enough. Thank you to you all and I’ll bring my own colouring book next time!!

We went for a 40th birthday party, there were 8 of us plus a dog. We were all served at once, the food was lovely all staff were friendly and efficient, very obliging and we had a great time, would recommend

Nice stop on a walk for refreshments

I should have known that this was going to match a previous experience as it all flooded back as we walked into The Fox after 12mths absence. Greeted with the most miserable front of house. I thought it was because we arrived 30 minutes before our booking. Sat peacefully at the well decorated bar with plenty of beverages on tap. We were finally ushered into a corner room that was was fit for dogs and their owners. It was a shame as when we booked the table online we requested a restaurant seating! Good to see we weren’t the only paying customers shunted into the dog kennels but they had the brains to refuse and leave when they stumbled over the dog bowls. Discussing amongst ourselves we also decided enough was enough and informed front of house we were leaving. Put it this way, she was not bothered!. Sorry I can not provide a food review as we didn’t get that far. The conclusion never again.

Great beer garden for a summer drink. Didn't eat so can't comment on the food.

This is a place with a good atmosphere, great food and attentive and friendly staff. Completely recommend and will go again, soon.

Lovely place, tasty food and very impressed with the desserts!! Was the first visit but we will definitely be back!

The food was excellent and the service was first class.

Vegan fish and chips is lovely! Would recommend. Nice atmosphere and good service. Nice outdoor area with seating.

Delicious Sunday roast. Friendly and attentive staff. Would strongly recommend.

Food was very good. Particularly enjoyed the rhubarb creme brûlée. Only downside was the service was pretty slow, we actually ended up going to pay at the bar as our server had disappeared. What was odd is that we were the only people having food at the time!

Love this place food is outstanding highly recommended here 👌

Sunday sharer was the best Sunday dinner I’ve had, everything seasoned perfectly and the meat was lovely. Staff were friendly and attentive. Definitely return.

Lovely country pub. Clean and fabulous atmosphere. Fire was on as well which creates a cosy vibe. We had the sharing roast dinner amazing

A really nice country pub restaurant.

Fantastic food and great atmosphere . If you haven't been you must go . Highly recommend the steak and the chips are to die for .

Have not been to this area before and visited with a friend for lunch. The Fox was lovely inside - lots of little areas so you are not sat on top of the next table, large patio doors looking out onto a garden that would be lovely ( if it ever stops raining) and it was spotlessly clean. A real fire made the inside welcoming , if just a tad too warm if you are sat next to it ! Not a huge menu but more than enough choice. Also a menu for vegetarians and children. We had the feather blade of beef and the pie. Both came with veg and mash ( or chips) . This was followed by Bakewell tart and ice cream. The food was some of the best we have had in a very long time. The staff were all very friendly and welcoming. They also have a small dresser that sells local foodstuffs ( honey etc), along with treats for your four legged friends. We are not locals unfortunately. We have nothing of this quality in this area - exceptionally good food at a very reasonable price. We'll be back !!

Can't fault this place at all not recommended but was a find on Google one day. The staff are lovely and friendly and service is quick ... Menu is small which I have no problem with as still good selection food was impeccable not a single fault. Hands down nicest sticky toffee pudding I've ever had!! Final test can they pour Guinness again didn't disappoint. Will definitely recommend and be coming back

Food: took forever to come moderately warm, dry, crispy gammon and small mediocre sides for a ludicrous price, furthermore the portion sizes are ridiculous, you can get more at a carvery for less than half the price and better quality, the starters were ok atleast But drinks were more than double the retail price £3.50 per drink! That is scandalous I do not care if you hand it to me on a silver platter I would never pay that again! Service: while the employees came fast and did their job food service was extremely slow taking 40 mins after ordering to come Atmosphere: other than the kids crying which isn’t their fault, it was nothing special cant fault it yet it can improve Overall don’t come here just go to the carvery for a much more cheaper and enjoyable experience.

Very disappointing. Went with family on a Sunday, there was absolutely no vegetarian option apart from to have the roast without the meat (a bit behind the times in this day and age!). The service was incredibly slow despite there being a lot of staff on. They ran out of basic condiments like horseradish even though it was middle of the day. We had taken a cake in for one of our party and it took us asking 3-4 times for them to bring this out over the space of around 45-60 minutes which is just nuts. We started to think they’d just lost it and gone to get another! When they did eventually bring it, it wasn’t with the candles we supplied, but some old rotten ones they’d scuffled together. Really bizarre. We had to go up to the bar a few times to get drinks because we weren’t tended to, the red wine was stone cold which they said was because of a draft (?). Watch out on the bill they will charge you for that extra spoonful of gravy! Won’t be returning. The only reason they’ve got 2 stars and not 1 is because they had a nice fire going!

Lovely food every time we come, friendly staff, wholesome comforting food! Lovely open fire you can sit by.

Thank you to each and every member of staff on Sunday 18th February. We chose The Fox for our first real date and couldn’t have chosen a more perfect venue….. from walking through the door….. the welcome.. the ambience….. the amazingly beautiful warmth of the place along with absolutely stunning food…… SO delicious! We were served by 4 different members of staff during our stay and they were ALL exemplary and made us feel so valued…. We can’t recommend The Fox highly enough and we will definitely bet returning time and time again…… PLEASE NOTE……. Table 4 is now our special table 🤣 Thank you all for making it so special Fiona and Jules ❤️.

The best Sticky Toffee Pudding I have ever eaten. Was worth the journey just for the dessert! Absolutely amazing and would return just for another bite of that sweet heaven

One of my favourite places to visit, food is always amazing, the staff are always polite and helpful and the setting is just perfect. 100% would recommend, the Sunday roast is just 👌🏽👌🏽👌🏽👌🏽

Absolutely loved it! The new menu is delicious! Staff friendly and efficient, as usual. Will definitely be back again!

Their beefburgers are amazing... sat in front of the fire, drinking my Malbec, loving the burger. Excellent service too.

Staff are so lovely here. Really attentive, very pleasant, and they get on really well with each other it seems. Didn't eat, but the food looked great. Will be back for that.

Bit of a disappointing visit yesterday - I usually love it here, but service was very slow and just generally a bit naff for a quiet Monday lunchtime. Extremely limited vegan options compared to what they’ve had previously - I could have a mix of 3 small sides and that was it. Bring back the vegan fish and chips! 🍟🐟 It wasn’t much better for vegetarians - the only option other than my picky bits was a pie dinner which you don’t always want at lunch time. We were on our own in the restaurant and felt like our server forgot about us a little bit. We had to go to the bar to ask to pay because we were in a rush after a loooong lunch that was only meant to be an hour. 1 burger & 3 sides took over 30 mins to come out (one of sides was freezing cold too), and 2 desserts took over 20 mins. With only around 5 tables in the restaurant, I wonder how long people are waiting on a busy Sunday service 🤯 The rest of the food was delicious though! At the end of the meal, 2 small roses and this food came to over £60… Think I’ll have to go somewhere else next time until the menu changes and service improves ☹️

We had a table for 6 booked for 7.30. At about 7.45 a waiter came over to ask if we minded waiting as the kitchen was somewhat overworked but they wouldn’t be long. They finally came back over an hour later to take the food order which was a very limited menu of 4 starter 4 mains and 4 deserts. . About ten minutes later we were taken through to a near empty restaurant where 2 of our party were told that unfortunately they had run out of the chicken parfe they had ordered and would they like to choose something else. They both asked for the pork cheek that the rest of the party had ordered the waiter replied unfortunately we don’t have any pork either. Both chose not to have a starter. The people that ordered the pork got their starters 10 mins later and we were all totally shocked with what we saw. It was the smallest piece of meat on a plate with a mushroom and some mead sauce. It was a mouthful at best. On top of that it was stone cold. The waitress came to clear the plates and asked if everything was ok we said no it was total rubbish to which she replied she would tell her manager. A few minutes later the star of the show arrived the famous fish and triple cooked chips that I had ordered at least 10 times before and it had always been really good. Unfortunately not this time. The chips were rock hard and although the batter was really crispy the fish was mushy like it had been in a freezer for 6 months. The Fox charge Hollywood prices for a local cafes quality of food and it will be the last time we go there.

I’m here for a quiet drink, , lovely cosy pub but so many young people in here, apparently lots of staff having a drink at the bar and some of their language was disgusting! We also came in the week for a meal, although the food was lovely but we waited an hour for it to arrive and the restaurant was very quiet so would think twice about eating here again

Cosy pub/eatery with really friendly staff. Food was good but nothing special and completely overpriced with very small portions.

Visited on Monday 15th January no bread with soup as on menu main meals small minimum amount of everything overcharged for wine more expensive than was on menu and not good quality would not return overpriced

The Sunday lunch was absolutely delicious, cooked to perfection!

Very slow service. Took 1.5 hours to get lunch. Entered at 1.15pm, orders taken at 1.45pm, food served at 2.45pm. The waiter did explained the chef was new and should have made us aware of the delays when ordering

Shocking tonight, fish bones found in son's miniature fish off children's menu...! Steak ordered medium/well done comes out rare..! Chicken/ham pie comes out no ham.! Blue cheese sauce ordered come with steak, comes out twice not blue cheese sauce, ordered 3rd sauce peppercorn sauce with brandy.. didn't taste of either, asked see manager young girl says can I help, explain everything young girl who apologises says not only people complain tonight new head. Chef..! Hope for sake fox he's not there long ad fox is brilliant pub serves quality food, unfortunately not tonight for birthday meal

Food excellent, service spoilt the whole experience

Place was packed on Christmas Eve. Young bar staff managed to cope with the rush. Food in the restaurant was very good, small but adequate portions. Staff in the restaurant were excellent.

Great food. Thoroughly enjoyed our family meal at the Fox. Festive menu great value for money

Lovely restaurant and staff and fantastic food

Great food menu with plenty choice for most pallets. There’s also a wide drinks menu. This is all set in a lovely dining area with a separate bar.

We had a pre booked table for 7 people. We were asked to pre-order food (I guessed so they could make sure everything was in stock). We turned up and the first thing to be mentioned was that 3 out of 7 of us would need to change our request of dessert as they only had 1 manchester tart. They said we could choose after our main course though. When drinks were placed on the table, the waiters seemed like they were in a rush, as the drinks spilt slightly on the table, leaving it sticky. We mentioned this to a member of staff, who said they'd clean it right away... no-one ever did that. All the starters and main courses were amazing, no-one could fault any of the food, the plates were taken away slowly and afterwards we were asked if we'd like to see the dessert menu. We, of course, said yes and waited 30 minutes, to which the staff seemed to have forgotten we were there (bare in mind we were 1 of maybe 5 tables at the time). We then decided to look online for the menu as it didn't seem like it was going to come. I then went to the till to request that someone took our order. They apologised and came straight over. When the food started to come to the table (approximately 20 minutes later), the waiter realised no cutlery was ever given out, so went to get some. Overall, the food was great. Sadly, the service was substandard. Hopefully, this is rectified so the service compliments the food. You haven't lost us as customers but it'd be nice to see some changes (maybe some sort of senior waiter to keep things running smoothly).

Underwhelming. Visited due to recommendations from friends. Had a table booked for 5pm. Arrived on time to be told the table wasn’t ready (with no apology)and asked to take a seat in the bar area, of which there were none available. Had to stand in the middle of a busy bar with an 18 month old. As we sat at the table once it was ready, we were told 2/3 mains were unavailable so choices were more limited than usual. I then ordered some halloumi to start, this wasn’t available either and I didn’t fancy any others so missed a course. I ordered the beef burger for a main which was okay, priced steeply for what it was. Partner had the chicken roast and the little one had the goujons which they both liked. Nobody came to ask if the food was okay at any point. Following the main we asked for dessert menus which never came so we just asked for the bill, couldn’t afford to wait all night with a young child. The card machine was brought over for the bill much much faster than the dessert menus, make of that what you will. A shame really, only thing that was above usual pub grub was the price, which the food didn’t really warrant all in all. As we left we passed several members of staff, none of which said thank you or goodbye. Won’t be rushing back.

A very warm and friendly welcome and helpful staff. There was a real fire in the bar area which really added to the relaxed and comfortable feel. A great choice of beers and other drinks. The food is really very good indeed with a good choice of dishes and high quality cooking. I had the root vegetable and butter bean terrine with harissa and it was one of the most enjoyable plant based dishes that I've eaten outside home in a long time.

First visit but won't be out last. Staff very welcoming on arrival and throughout our visit. Food was enjoyed by all at the table. Had chicken, ham and leek pie which had large chunks of meat.

Very underwhelming, had the Sunday roast sharing platter, no celeriac mash, as stated on the menu, Yorkshires on the side of burnt, beef not great, very chewy. I'm not sure how you cook cabbage wrongly but it was and that again was chewy. Don't order soda water with your wine as I do (the bill stated 70p for a 'spot of soda'! far nicer places out there to eat, won't be back

Really nice food 😋 good service, friendly and polite.

Had booked for Snug with dogs. Decided to just go as couple, so we were offered the option to eat in the restaurant. Had a Sunday lunch which was excellent and very tasty. £25 each including a large glass of wine each!

We arrived at the very last minute for lunch orders but were warmly welcomed and accommodated without feeling rushed. Food is exquisite, and the service is second to none. The atmosphere is amazing... if they did rooms, we would have stayed...!! Can't wait to return.... oh... and absolute bonus, they have a dog friendly area.

Very noisy screaming children running round spoilt our meal.

Excellent food in a really nice place with very good service

lovely place very friendly staff there was 8 of us and all of us enjoyed our meals

Nothing too much trouble for the staff very courteous and kind

OMG! I would highly recommend here. I went today with my Wife and kids, my wife and I got the roast platter with cauliflower cheese on the side all of which was seriously tasty. Good quality food and cooked to perfection. We all had sticky toffee pudding with ice cream. 100% recommend

Amazing food and relaxing atmosphere

Nice country pub, looking forward to sampling the food next time. Was on a flying visit

Always excellent food, staff always go above and beyond and the decor is stunning especially now it’s becoming winter with the log fires roaring. Excellent value for money

Over rated, over priced, I realise pubs are feeling the pinch but so are customers and your drink prices are totally not competitive. Rude member of staff who told us we had to walk all the way around the outside of the pub to go into the beer garden when other customers were allowed to walk through the pub. Only had 1 drink as a result which was £8.25 jeez. Sorry but when customers are paying this price please expect some negative feedback.

Roast lunch was beautiful. A sharer platter. Plenty of meat. Cant fault it Would highly recommend

A fine gastropub with a good atmosphere and helpful staff. We were there for the early evening service which was surprisingly busy. If you get there before 5 and you need to get out early it will help to let the friendly team know.

Brilliant place...Food is amazing, staff couldn't do enough for us.Very welcoming.

Good food, friendly staff! Would give higher rating if they had chocolate brownie on the menu, like they used to. I feel as though that dessert should necessary for all restaurants (and in most the restaurants I have visited they had a brownie on the menu), just some advice.

Lovely place but a tad expensive even by today's standards. 😔.

Always good at the fox 🦊 food is great very enjoyable, and staff are friendly and welcoming.

We were taken to our table which was near the kitchen hatch. Lovely lighting, nice and clean and lovely background music. Drinks were ordered. 1 bottle of wine and a pint of fresh orange and lemonade (they don't stock J2O). Ordered the meals. 1 starter Paté. 1 beef dinner and 1 chicken and leak pie meal. My wife asked if she could have Roast Potatoes. Bluntly told NO !! Drinks arrived. Wife said the wine was lovely, my pint of orange and lemonade is now in a smaller 3/4 pint glass. Paté came. Two small pieces of crumbly toast. No butter and a piece of Paté = £9. Not worth £6. Main meals very nice. Can't fault them. Midway through our meal with Lional Richie playing in the background the kitchen staff started playing garage music with all kinds of language being used in these so called songs !!! Meal finished, no one asked is everything OK? The bill came followed very quickly with card machine. Not giving any time to check the bill. After stalling the card machine i checked the bill. £8.70 for fresh orange and lemonade!!!! Charged for 1 pint of lemonade and 1 pint of fresh orange. When questioned, the lady ripped the bill off me and went to correct it. Now £6.70 for the 3/4 pint glass of fresh orange and lemonade. Still charging for a pint of lemonade and half fresh orange. The lady couldn't see that I've had less than a pint and being charged for a pint and half. Another place we will never visit. Absolute rip offs !!!!!

Fifteens at the Fox is a nice country pub and restaurant. Food is good. Sunday lunch on a Sunday. Wide range of draft beer and cask ale. Dogs are welcome. Friendly staff.

A nice Sunday roast here at The Fox. Good food but could have done with a bit more on the portions for the price paid. The background music in the pub was a little too loud though and overpowering when trying to relax and chat with family members. Overall, a good meal with friendly staff.

There for a family lunch. Food exceptionally good and freshly cooked. Staff very friendly and service very good. Thank you.

We got there on time. Showed to our table for 2 right next to a table for 6 which included screaming brats and 2 screaming babies. Asked to be moved to a table which hadn't been cleaned. My partners rib eye steak was £26 which didn't include veg or sauce both of which was extra. Food arrived on cold plates. My chicken roast dinner was ok. Beef roast dinner was tough and fatty. The Yorkshire pudding was like a volcano. Within 5 minutes of recieving our dinner 3 members of staff came to ask if the food was ok. The cabbage was hard to eat because of the stalks. Compared with the fat Italian in burscough, I'd recommend that 10/10. Needless to say, we won't be eating there again. Very disappointed, considering we tried to get in the week prior and was told that it was fully booked. I can only hope that people had a better experience than we did.P.s. couldn't fault the staff, efficient and friendly and very understanding that my partner and I just wanted a quiet meal.

Nice chilled pub with a country feel theme excellent selection of beers and wines well recommended

Arrggghhhh oh my gawwwd oh my gawwwd, first time in oooover 3 years a visiting and oh my gawwwd WHAT A DIFFERENCE, it is gawww-jassss inside, definitely a place I'll go to ferrrrr sure 😁😁😍💗💗

Not impressed !! My husband and myself went for a walk the other night and decided we would drop into the fox on the way home to have dinner and a drink. When we got there we asked for a table, there were about 3 couples in the pub. We were told there was a half hour wait, not a problem we said we would sit outside as it was good weather and have a drink while we waited. They told us they would come straight out with the drinks menu however 15 minutes later I went in and ordered the drinks myself. Then they came out with the menus, we couldn’t get over the rise in prices but decided to stay anyway. The manager came out and took our order and then asked if we were having a table inside or staying where we were. We wanted to stay outside and then I was told she had to take my bank card and keep it in a safe if I wanted to stay outside. ?????? It took me a little time as she walked away with my card to realise, I had to trust her with my bank card but I apparently look like someone who would do a runner after a meal. I was then handed a key ?? Was not happy my bank card was taken off me. There was no discussion no explanation as all staff including manager looked about 12. Service was basic they really had no idea how to interact with customers. The food came and honestly it was not good. Small portions and not great produce. I received my bank card back once we had paid up. We did look through the reviews and sadly it looks like the fox have made it more about their policies instead of the customers experience. Such a shame, we had been there once or twice before a few years ago and really enjoyed the food and the atmosphere, unfortunately this has really changed. Maybe they should have a look at what most of the reviews are saying and listen to their customers instead of arguing with them. We definitely will not be going back. £70 for 2 dinners and drinks is not good when the food is not up to standard and the nail in the coffin for me was taking my card. I’m a 47 year old professional what an insult and I’m sure it feels the same for the rest of your customers when they are asked for their cards.