The Old Customs House in Portsmouth

we booked a table and pre ordered our meal 22nd December for 8 people 2 of whom were visiting from Spain. (Sunday lunch @ over £28 ) the table was booked for 4 o'clock. we sat and waited and 2 people hadn't pre ordered so they ordered and their food arrived and we asked 10 mins later about our food and we're told they had forgotten and it wouldn't be long. 30 mins later at 5 o'clock our food arrived!!!! virtually cold!!!! fatty meat and hard roast potatoes, not happy!!! we complained and received a 25% reduction. the place was cold uninviting and grubby. definitely definitely not good.

Manic 5 days before Christmas however good beers and a lovely location... Perfect for a post shopping pit stop.

Great food and amazing attentive staff. Good selection of drinks. Would recommend

I came here with some friends from uni for drinks and a chat. Each of us had something different and we enjoyed it overall. The place is self service and we had to find a table to fit us all by ourselves, which was kind of difficult seeing how busy the place is during the holiday season. The drinks came in quickly, and the food followed shortly after. Overall good place for a drink.

The food was very nice. But it took a very long time to come out. There were many tables that ordered after us receiving the food before us. So we felt abit forgotten about. And there was minimal support or help from any of the staff. So we found ourselves chasing people around abit to track down our food

I visited for a Work Christmas Lunch. The service was like attending school dinners. If they could have done less, they would have done. The food was over salted and overpriced. I've had better school dinners. The room was cold, and despite there being no other patrons, the seating was cramped and awkward. I'd ordered online and accidentally given a generous tip. If I wasn't with colleagues I would have asked for it back

Excellent vibe in this historical pub.

Amazing fish and chips, the best I've had! Lovely decor, the individual rooms would be great for a party or Christmas celebration, so nice to see this building restored and repurposed

THEE INTERIOR IS LIKE STEPPING BACK INTO THE PAST.. TRULY ORIGINAL YOU CAN ALMOST GET A SENSE OF WHAT LIFE WAS LIKE IN THE YEARS OF OLD.. FANTASTIC VENUE GREAT PLACE FOOD IS WELL ORGANISED AND DELICIOUS STAFF ARE DELIGHTFUL

Saturday lunchtime, service was very slow - took half an hour from ordering our starter to getting it, then a further 20 minutes for main. Menu options were limited and steak was overcooked (asked for it medium rare but it was more medium/medium-well) texture was more crumbly than it should have been, and the chicken and vegetables were very dry, with no sauce. Tasted like it was just heated up in a microwave - does it really take nearly an hour to do that? Prices were very expensive for the quality of food. I'd rather have gone to a Wetherspoons. We were placed on a table in the middle of the path to get to other tables so everyone walking by us had to squeeze behind our chairs and we were constantly having to sit uncomfortably tucked in. We were also there for a birthday and whilst they put a balloon up that was it. Not a single acknowledgement or happy birthday etc from the waiters, which I feel like should be the bare minimum. The only positive was the location and the look of the place inside.

We had a lovely lunch, inside was very busy, chilly outside but still some people out there.

The food was really good. The staff very friendly.

We we too a party here so hired the top room. Great place Great location and decent beer loved it

Visited for the first time on 09/11/23. Arrived around 12.15pm. Ordered soup from menu asked for Leek and Potato, which was on the menu. When it arrived it was tomato. We asked if there was Leek and Potato available and were told no, and that they had just decided to replace it without informing us. To be fair the soup was OK. We then order an Apple and Blackberry crumble with custard. Bowl was nuclear hot when it arrived, but we were not warned. Unfortunately one of us burnt their fingers. Custard was almost non existent and like vaguely Vanilla flavoured water. Not enough to cover top of pudding. Staff were friendly but very very slow. All in all, would go elsewhere next time we visit Gunwharf.

Only had a drink but very comfortable and welcoming

Was good although inside stunk of sewage

It always stinks of fish when you go in !!

Haven't been in here for years and still lovely place ,food ,beer and service very good .

Wednesday evening not that busy waited long time for fish and chips, not a problem but when it arrived chips Luke warm, fish not much better. Sticky toffee pudding arrived really quickly, same not as hot as should be. Disappointed.

Visited at lunchtime on a week day and there were plenty of tables. Very nice staff and good food. Also visited on a Saturday evening and it was about 4 deep at the bar. Absolutely rammed. Outdoor seating available with nice views. A great pub.

Fairly nice queit atmosphere. Prices are quite high but a nice place regardless

Do not bother going here unless you want to be ripped off! Worst Sunday lunch in the area - making the word 'Traditional' in their marketing ploy an absolute joke. Possibly the worst run Fuller's in the area!

Really nice food, well presented. Thoroughly enjoyed our visit and will be returning.

We only had a drink here but service was great nothing was too much trouble Nice and clean

After a couple of drinks outside on Friday last week I dropped my driving license. Didn’t realise until Saturday morning. Called a most helpful member of staff who after carrying out due diligence checks confirmed the card was safe. Not only safe but she posted the driving licence to me to save me the trouble of driving into Portsmouth to collect. How fantastic to know The Old Customs House employs such amazing staff. Thank you all! Kind regards Mike

Was busy when we visited. Sat outside. Bar staff friendly. A great little place to visit.

Service wonderful. Food far too salty for ir my blood pressure

We were a large group of people dining for a work function. Kudos to the servers, they did their best! Starters were okay, loved the mains and desert.

I was here on Saturday for lunch and I had the Tandoori lamb kebabs. They were very fresh and cooked very well. I washed it down with a pint of shandy which was made perfectly for me. It's dog friendly for me. That's a good thing. I'll definitely be back for the tender lamb again.

Lunch time snack stop, a firm favourite as London Pride ale always top notch, and food consistently good. Wraps and BLT very tasty and good quality. Service very attentive and not over bearing. Best pub in GWQ !

Dropped in with 5 friends, for a few beers and decided on having burgers. All were cooked well and hit the spot. Lovely historical surroundings.

Always come for lunch with ectended family every couple of years when visiting from Australia

Stopped for lunch good value and atmosphere.

We had a family celebration in one of the separate rooms of the restaurant. All the staff were very responsive to my enquiries beforehand. On the day, the service was excellent. Despite being a big group, we were all served very promptly. The waiter was very friendly and attentive. The food was lovely and good portions. Everyone enjoyed, the atmosphere was nice. Would definitely come again for a celebration!

Very well located, great front and rear drinking areas and generally speaking a nice pub, BUT... where it all falls apart is the shocking queues for any drinks. 1 tiny central bar, no system, not enough staff, too slow to pull anything with 2 taps, the slowest Guinness you'll ever order, and the urgency of a sloth waking up from hibernation. Quite shocking, but not surprising that I nearly witnessed 2 fights in the one hour I was there over this debacle of a disorganised queue 'system'. Sort it out.

Excellent atmosphere, great service coupled with varied menu makes this an easy choice to recommend for all your family. Food great quality, served hot.

Went for a drink but the drinks were very good

Great place to visit, right on water front near spinnaker and harbour.

First time in England but this definitely felt like a proper English pub. Relaxing vibe with amazing food and beverages. The service was also great.

Worst roast dinner I’ve ever eaten I sent it back initially as it was stone cold for them to bring it back out about 3 mins later being told it’s been microwaved to ensure it’s hotter ! my partner had burger which was also awful and left most of it as full of fat and gristle ! Both of us have been unwell today and suggestive that the food was the cause Would genuinely recommend avoiding !

Nice pub good selection of ales and beer, food menu looks really good

ReD Fox was there very good bar staff was Brilliant

Very happy with meals , staff were very friendly. As a large party we were given a separate room. Would certainly use again

Had a good pint of fullers whilst sitting outside in the sun.

Great selection for food and drinks. Lovely little spots to sit and chat in large comfy chairs

Really nice pub in a superb spot. Bar is tiny though

It’s all right for a quick lunch

Nice pub with a good selection of drinks

Had dinner here today and paid quite a lot of money for two sirloin steaks mine was mostly fat and the wifes was not much better.

Had to send a roast back because it was cold. Lukewarm second time around. Maybe I’m getting old and out of touch but 2 rounds of drinks and mains for 4 people at £120+ is utterly ridiculous

Had a fab meal for 25 on a Friday night. Private room. Excellent un rushed service with good food

Great food. Price was ok. View of the harbour was nice too.

Had a drink there, lovely building and decor, like stepping back in time,

Went he for the first time yesturday evening.... had the roast and it was banging couldn't fault it. Will definitely be going back next time we are down that way.

Nice friendly staff in a good location and sun trap outside eating/area.

Lovely restaurant but a bit pricey

wonderful place to eat, lovely staff, great food and varied menu... do love our vidits tbere

Drinks only. Very good beers. Will visit again.

There were a few more people k m^m. A nice little spot for an aperitif.

Nice...but very pricey. £7 a pint for neck oil...

Sat here on a Sunday lunchtime, ordered delivery to the table, very good service. Drinks were superb, as was the food

Nothing bad just nothing a bottle of Cornish cider was £6-90 there steak was in the £30 bracket but no mention of what cut it was ,very little if any atmosphere I got the feeling it was pretending to be something it isn't or likely to be but that's just my opinion others may think otherwise

Hugely expensive and staff didn't seem to want us in there. We left quickly.

Sunday roast lamb was to die for! I would happily fight off a gang of rabid animals for more of it!!

So nice to have a table outside.

Me and my mum came all the way from London and we stopped by at this unique and friendly Pup to have a couple of super tasty drinks and amazing food. They have lovely atmosphere, lot's of space, lovely cushions and great staff!! Would definitely recommend for anyone who passes by to simply TRY! The salt and pepper squid was a bit too crispy but was greatly complicated by the exceptional IPA, that is crafted only 7 miles away!

Always busy, good range of beer's and lagers. Excellent place to sit and watch World go by

We ate in the Old Customs House during a recent stay in Portsmouth. The building itself is quite atmospheric, although the rooms themselves are somewhat soulless. Service was pleasant, and we didn't have to wait too long for our meals. Mine, I ordered the pie of the day, was fine, and hot and more that sufficient. My wife, who ordered the Crab Burger, was very disappointed, and realises now that she should have said something at the time. However, what she got was not a burger shape, but rather a lot of batter strips with small amounts of crab in them. So why call it a burger, when clearly it isn't. We wouldn't return, and wouldn't recommend either

We were a party of 6 visiting at lunchtime. The welcome was good and we were shown to the table. First thing we noticed was the top of the table was sticky, as were others in the room. I assume that cleaning the table had removed the varnish protection. In any event we ordered drinks and the meals. It just seemed to take an inordinate amount of time for the meals to be served. There were young children in the party and the wait was unacceptable. The meals themselves were well prepared

Been couple times now with real nice food, nice location, service sometimes little slow.

Nice a chilled with a cold beer

Beautiful building and history Atmospheres great cocktails and food worth a visit 😀

Went for a pub lunch with husband and teenage son. I’m vegetarian and found the options limited so didn’t actually order anything. The place smelled of fish so was a bit off putting. We were given a table inside in a small room with another family. The atmosphere was a bit flat and lacking the warmth of a traditional pub. Husband had a sandwich and son just a portion of chips. £30 later and I’m still hungry. Probably won’t go again.

Went for a pub lunch with husband and teenage son. I’m vegetarian and found the options limited so didn’t actually order anything. The place smelled of fish so was a bit off putting. We were given a table inside in a small room with another family. The atmosphere was a bit flat and lacking the warmth of a traditional pub. Husband had a sandwich and son just a portion of chips. £30 later and I’m still hungry. Probably won’t go again

We had our Qingdao Clipper Race Wrap Party on Sunday 28th July in the private rooms upstairs. Manager, Carly was so helpful and made it very easy for us to enjoy the event. Nothing was too much trouble. Very much appreciated as we were pretty tired and wanted it to go well. Thanks Carly.

Just dreadful, eating my lunch, paid £10.50 for a few pieces of cold squid, a sharing Greek mezze which was awful, and a few buffalo wings. A complete rip off and one to avoid

Myself and 3 others visited at lunchtime on Monday 29th July. 2 of us ordered the Tuna Mayonnaise sandwich with spring onions. The menu clearly had it priced at £9.95. When we went to order the barmaid said it was £11.95. I said I’m sure the menu said £9.95. Her response was, that the till stated it was£11.95. I went back outside to the table and brought the menu in to the bar and showed her and she got the manager who then refunded the difference…no apology! I hope they have sorted out the till glitch now! The sandwich arrived, with 2 tiny pieces of spring onion and a plastic bottle of mayonnaise for us to squirt into the sandwich. Avoid that particular choice and check the price carefully when you order. Other than that great pub in a great location!

Harbour boat tour followed by a bit of shopping and then we stumbled upon this oasis. London Pride reminded me of home 😍

Absolute joke over half an hour for eggs on toast!!! Cold coffee not exactly cheap either, when the food finally came out it was cold and very poorly cooked basically a hard egg chopped up as scrambled eggs. The manager was rude too insisting it's freshly cooked and served up immediately!!!

Went there today, 28th July, time 10.30, ordered 2 x full English, & 2 x latte wait at bar for 10 minutes waiting to be served given 2 x drinks then had to wait 32 minutes for breakfast, NO they were not busy before anyone asked breakfast was cold, apart from baked beans, we told member of staff just got told thank you for feedback the table to our right demanded a refund, there’s was cold, table to our left only got half an order, when I decided to go and see duty manager, was told upstairs in a meeting could not be disturbed, then the member of staff said to me was hot when left the kitchen…….well thank you for calling me a liar, if that’s the way you speak to people close the doors and save your money, vey poor attitude from staff

It's always a pleasure to come here.

Waited 1.5 hours for food to be served cold. Manager was very abrupt and rude.

Great piece of the day - with steak! Cvery nice atmosphere

This place is very nice and elegant. The outside and inside of the venue look really nice. The pricing is a bit expensive for drinks, but I would say the food is worth it. There isn’t much service, you order through an app or at the tills, and we found one of the ladies to be a bit rude towards her staff. The food was tasty, we had fish and chips as well as a range of different courses such as the roast, the linguine and salt/pepper squid. We would recommend this venue for the food but probably not the drinks (too pricey).

Good pint of HSB. Busy traditional style pub. Indoor and outdoor seating

Overpriced,frozen food instead of fresh, small ridiculous portions for £10.50!! . The calamari is absolutely disgusting. Never again. Banana Tree restaurant hundred times better.

Service is almost non-existent, but the food is good, at least dog-friendly outside.

Friendly. Good service. Ideal location.

Over priced for what their serving l had the fish and chips with mushy peas the peas came out in a tiny ramakin and the chips l could have counted them if you're looking for value for money this is not the place for you but l guess your paying for the location not impressed and far too many people for my liking. The staff did their best though.

We gas a great time I'm lactose intolerant and they were very accommodating in helping me find available options.

Great setting within the Gunwharf shopping centre. Lots of seating outside on good days. The building itself is like a old big house with large rooms turned into rooms for eating in. It's like The Tardis it seems to go on forever. I look forward to our next visit and trying more of the menu.

Super dog friendly and great staff.

Went for lunch with a friends while shopping in gunwharf was nice sunny day 😎

Food was cold & toasties were rock hard. Service was also very slow. DO NOT recommend this place.

We had Sunday roast, my husband and myself ordered the Norfolk roast chicken, We expected beautiful slices of chicken Breast on our plate. What we got was a drum stick and half of a chicken breast cut across the middle ( which was dry). Had this been stated on the menu We would not have ordered it. There wasn’t very much meat at all and we were very disappointed, and I had to pick it up to eat it as it was to fiddly to cut. I did point this out to a member of staff but was told that’s how it is! This star rating is based on mine and my husbands meal, as everyone else had beef or pork, which was not only beautiful it was a generous portion. My advice to customers is don’t order chicken!

What a lovely place to sit and have a drink

Don’t buy the starters, overpriced for very very small portions.

Large building separated into many small rooms , works perfectly . Been for drinks a couple of times and enjoyed, will make the effort to have food next visit

Great pub with super friendly staff and they loved my dog!!

Nice beer just a tad pricey, £8 for a pint......8 pounds