The Old Moat House in Luton

Good value for money. Food is of good quality. Good choice from menu or carvery. Family friendly which is great when one has children. Definitely returning.

Terrible experience. My guest and I were not told that we were supposed to order at the bar or with the app, so we waited about 30 minutes for someone to come get the order. After being told we had to order for ourselves I scanned the QR code as both my guest and I have invisible disabilities and are unable to to order at the bar. The ordering system kept crashing at payment stage. So we left hungrier than when we came in, appalled at the inexistent customer service and pretty sure we will not come back and are likely to actively tell our friends to not book in any restaurant of this chain.

Lucy was a great server thank you.

Lovely carvery lunch with very good selection and friendly staff - great value for money

Perfect experience,£6 carvery very nice vegetable deck and nicely rendered gammon I would reccomend to anyone

Wonderful food and great value. Staff are very friendly and welcoming. They allowed us to bring dogs in to the front bar, what a bonus.,

Lucy was the first helper. She dealt with my gluten 🆓 necessities and other questions perfectly 👌. She cared enough to double check on me too. Thanks 🙏! Leon - the chef provided great service, knowing exactly what I could and could NOT munch. He was happy to repeat info and clearly cared about the food - portions and quality. Cheers pallywal! Charlotte was today’s bar lady. She knew everything- including (joining Leon) to inform me that the gluten free gravy needs to be made specially, and just requires notice. It was excellent. I haven’t eaten gravy for years, so a treat. Tasty food, excellent portions and fantastic staff! Will DEFO return 😁

Ok so I have to say I was surprised that I liked the old moat house. I used to go there years ago and it was a bit cheap cheerful but dull and dingy........ This time however we were greeted well and led to our table which was clean, well laid. The use of the self ordering app is brilliant and meant that we all ordered at the same time. Food was good for a carvery.......a proper Sunday roast just like in the old days. Massive plates to fill up with plenty of meat and vegetables. All well cooked but not over cooked which was good. And in addition to the carvery they also had burgers, chicken wings etc available. All in all an unexpectedly good experience. Well done to everyone at the Old Moat House.

Amazing food and brilliant food . Went for the buffet breakfast waa kindly welcomed by martin who eas very polite and helpful and the food was fresh and delicious.

I had lunch with two friends on Saturday. I usually have the carvery & the vegetables, which is always tasty & reasonably priced. There was plenty of seating in an informal & comfortable setting & will recommend the Stonehouse. Lucy was really helpful & attentive, thanks

Fantastic food and p,esent service carried out by the staff Charlotte went out of her way to give us information regarding the building.

Fantastic!!!Great service again and again Cora was amazing and so friendly, always had a smile

Lovely food and staff so helpful, great place for kids.

Excellent service by the staff and was exceptionally good

Amazing food never had a bad meal here over the years we have been coming. Good priced to for family of 4 adults and 1 child with drinks £69 total

Nothing beats a good o’ carvery and their roast potato’s are one of the main reasons i end up coming back. They do other stuff like pizzas and burgers which are nice as well. The staff are kind and welcoming especially the chefs near the carvery section. Though the food is nice the building itself could definitely be given some tlc for example fixing the outside bridge and cleaning the water from the moat that goes around the restaurant.

Service staff were really helpful.

been quite a few times. breakfast is good value, love the carvery......staff friendly and conversant

Christmas dinner .. what a joke joke .. food was terrible the service was so so bad .. haven’t wait 45 minutes for the table as it was not ready another 45 minutes to get your dinner ..starters didn’t turn up then they wanted us to wait another 45 minutes for pudding .. I am asking for a full refund .. you don’t expect this kind of food and service on Christmas Day !! .. I think a new manager needs to be put into that place because the woman manager obviously hasn’t got a clue what she’s doing or how to run it … !!!

Save your money and go somewhere better. This venue was booked for our annual Christmas gathering. When we arrived apart from the Christmas decorations the place looked very dated and felt dirty. The whole pub could do with deep clean. I checked in for my table and was told when I was ready to come to the bar and order, even though I had emailed the pre-order, the staff stated they were not aware of this. There was only one till working at the bar and only one bar staff which meant lengthy waits to be served for drinks. There was not a very big choice of ciders or spirits behind the bar. For a Christmas venue, none of the tables had any Christmas settings, no crackers or place settings. After a lengthy wait even having to chase the staff to serve the starters. The presentation for the food was awful, the carvery could have been better, the turkey was dry as was some of the veg, like it had been there some time. One of our colleagues had ordered the fresh pizza and requested olives but was advised they did not have any olives. The Apple pie on the festive menu was not available as they had forgotten to defrost it. All these points were raised to the venue via email after the evening and a response was returned stating they should have better with the standard sorry message. The point is there should be no excuse because from when the booking was confirmed the venue had ample time to organise the evening ready for us. For a Friday night in the middle of December this place was empty, and I could see why. Even the staff didn't feel like they wanted to be there. I wish I had returned back to The Halfway House where there was a real Christmas atmosphere, it felt like a proper Christmas dinner with table place settings and the food was awesome with great presentation.

Lovely dinner with friends and family and fab service from Cora, thanks so much, will definitely be returning!

Was not expecting such a beautiful looking pub, with a great team led by Cora. Home cooked food including pizza & when I see the sign that kids eat for £1 I know it’s a place I want to support. I will defo be back on my travels

The whole visit was lovely I will be coming back next Sunday and bringing more family with me, it's been awhile since I have enjoyed my Sunday roast. Please visit you will not be disappointed and price is also very good.

Thank you Lucy for looking after us so well. Kim our friend said it was the best pizza she had had. The Carvery Calzone was yummy.

Great customer service i was with my grandchildren and deaf brother and whom I believe is management offered to help us she very helpful indeed as was the barman

We descended on the team with a party of 35 Christmas revellers and they really looked after us. The food was absolutely gorgeous and they did their best with a reduced staff!

The service was fantastic, they were very bubbly and entertained our rather cheeky friend. The food was very nice and was a great price. The service was great as-well. Thoroughly recommend for a works do, family meal or special occasions.

Warm, Friendly and joy filled vibes! They put a smile on our faces even our kids when they are down everyone has a laugh! The food is really scrummy! The chefs know there stuff when it comes to food

Food was delicious. Service was brilliant.

Carvery is nice, very delicious!

Bed roast dinner in luton . Excellent service by Rob and the staff

Came to Moat House as indicated and was very disappointed that the bridge leading into the moat house from the car park is stiil after more than a year in a state of disrepair. What a shame that there is no committment to repairing such a good place to eat, drink and socialise. Is difficult to recommend thsi venue as it stands. The food was very good.

The food standard has definitely increased. Don't know if they have a new chef but the carvery was so much better in comparison to the other times I've eaten here. Keep it up guys.

Ordered the carvery .. hardly any turkey on mine and my friends plate. The vegetables were over cooked and watery. The carvery was cold to eat wasn't even warm. Very disappointed 😞 27th November 24

The young lady in the festive pink jumper on check in was brilliant very informative and helpful.

Lovely meal with the family. Never had a bad roast here.

Super-friendly staff and really good food (fresh, hot and plenty of choice) highly recommend the carvery. Great value for money. However, don't dress up too warm, the premises was far too hot.

I visit the most was very busy roast potatoes are the outstanding part of the roast Austin spoke the historical place he remembers the pub had no roof heard a ghost call nutty nut cracker seeing scary Mary play the flute with glass of wine Yeah

Lovely fresh food great value and friendly service. 👍

The staff are always friendly and helpful. The food is excellent. Good choice of meat and vegetables. The place is clean. I think you have great customer service. I had a great time. Thank you.

Don't go on a Monday evening! The meat was delicious (roast pork & roast beef)... HOWEVER!! the roast potatoes must have been whatever was left over from Sunday... shrivelled & dried up like walnuts.... when I did eventually manage to crack into them, all the potatoe that was once inside had shrivelled up & disappeared... the stuffing, peas & carrots were no better... even trying to drown it in gravy did not manage to revive my dinner. On a side note, it is sooooo dark inside... not sure if that's in an effort to create a "cosy" ambience, or to hide a tired & dated place.... SUPER DISAPPOINTED!!

Thanks team Most house and Thanks Lucy. Super service nothing is too much trouble, helpful and friendly. Great family Sunday lunch with all the trimmings. Enjoyed the ice cream machine.

brilliant service, the food was beautiful, lucy was absolutely lovely and so helpful, will definitely be coming back soon :)

We really did love the food and the venue. The only thing which let things down a teeny bit was we ask thought a little bit more attention to attending to customers in the restaurant would have been good. Nearly all the tables had finished their plates and none of them got cleared. We just all had to put them on an empty table. The food quality was really good & hot and all my guests said so. Just a small thing to work on and it would have been a higher rating. We'll come back and try again because of the food!

Exceptional food and fantastic staff. Very friendly, warm and welcoming atmosphere. Would totally recommend to anyone else

Maria was amazing and made us feel so welcome and looked after. Food was lovely and definitely the best local carvery.

Massive thanks to Maria for making my granddad's 90th birthday very special ! Food was lovely, only outmatched by the wonderful service!

Great place for kids birthday party. Staff was very attentive and manager Cora made sure we had everything we needed. Kids had a great time making their own pizzas

Great customer service ( pippa ) and great services from the carvery counter and i will come back and experience the food Thank you

As a party of 6, we had a lovely meal and a warm welcome from the staff. One of our party was very old and on occasion came across rude. Your member of staff called” Chloe ” was amazing with her. Chloe was helpful and always pleasant. We will definitely be returning. A*

Visited here many times for main meals and also buffet breakfast on occasions. This is in my opinion one of the better carverys I have visited. I find it a well managed establishment where all the staff seem friendly well mannered and on the ball. The manager and team on Saturday were extremely helpful when my young daughter fancied ice cream during breakfast serving times and despite the machine not being on yet, went the extra mile to meet her request so thank you ladies, you know who you are! ☺️ The food is of a quality you might expect from much higher priced restaurants and there is quite a variety of choice other than carvery on the menu. The desserts are also quite tempting if you still have room! Over all this restaurant is a clean relaxed and cozy environment which I recommend whole heartedly to others. M

The carvery was lovely, the meat was cooked beautifully and their was a good selection of vegetables. Staff were friendly, polite and welcoming.

Excellent experience once again. Food was top notch. Warmly welcomed. Would highly recommend.

My son has an allergy to nuts and the waitress went far and wide to ensure that his food was safe.

Best pub food Ever! Cooked very well I had the crispy bbq chicken burger, served by Austin

Very friendly staff, fabulous management. Chefs could do with putting a smile on their faces ;)

Had the new Hot Honey pizza. Was very tasty and perfectly made. 10/10 would recommend. Carvery was also as good as it has always been, can't fault it. Will be returning.

Best value for money you'll find. Food always reliable whether breakfast, carvery or Christmas lunch. Staff friendly and helpful, have been coming here for years and have never been disappointed.

I have been going regular for brekkie over the last month ,carvery on a Sunday and some mid week meals....can't fault it .the staff are always obliging, friendly. it's great to see the fire 🔥 roaring this time of year in 1976 The Moat House was my local owned by Bill Creasy,he ran a great ship....I have held my 18th 21st and 60th birthdays at The Old Moat House. obviously places change,but I love the way it is now.well done all the staff.

As a coeliac it can be a nightmare eating out but the team made so much effort to ensure my carvery was gluten free. They made me separate veg and gravy and took all precautions. Thanks to Cora the Chef ensuring I had a great meal!

Lovely place for a very scrumptious Sunday roast. Perfect for a family meal. The staff are all welcoming and friendly, get yourself down there!

Lovely lunch where two courses for 11.99 each were very nice with burger in bun with potato tots were served ( like mini potato croquets) part of a changed menu. They were moreish and possibly will be very popular. We haven't eaten there for many years due to 4 or 5 moves . We ate there. for our 44wedding anniversary meal , but will eat more often now. Thank you Charlotte for making all of it possible .we won't leave it so long next time. Del and Sandi x

Had great time for my mom,s 80th birthday

Food was delicious. Staff was friendly.

Old Luton pub, it is a bit tired now, needs upgrading. Probably got a preservation order on it. Probably best in the summer time. Food was fine.

Great service and the bar man was professional think he was Rob The food was great and the fire was cosy Happy to return again some time

Carvery was good but some vegetables poor.

Great service great food fabulous team and management and food reasonably priced Friendly and welcoming g wkrb a lovely fire to greeting you know your way in

Great staff and the roast is amazing. Very tasty and plenty meat given. Shame about the look of the place. Very tatty and could do with a tidy up. And get the bridge fixed.

Excellent service from well-trained staff.

Excellent service from well trained staff

Amazing restaurant! Chloe and Austin were especially helpful and friendly at the bar and I experienced great service on the carvery deck from Leon!

Great place with good food and lovely staff. Everything was cooked to perfection and we really enjoyed our time at the moat house.

I come here on a regular bases as the vibe is so chill and the food is fantastic. The staff go above and beyond for there customers especially a lady (Cora ) she was an absolute gem when we came this Sunday and there wasn’t any tables available but she shifted what should could round so we could still seat and eat .. thank you Cora you made my Sunday. Highly recommended

The food is hot and cooked to perfection. Staff are always friendly and helpful

Amazing customer service experience, thanks to Austin and cora,

I held a stag party murder mystery evening for my brother and his friends and the venue was perfect! The buffet was on time, hot, well presented the staff were helpful and really made the evening exceptional! Honestly everyone had an amazing time due to the manager and staff being so quick and on point all evening for any needs.

Come here every Saturday for breakfast with the family. Being able to choose what you want from the breakfast items is so handy.....especially with fussy kids! Cora and the team make us feel so welcome, with a smile and a bit of a chat to see how we are. We make an event of it, bringing family games to keep us entertained.....and the staff sometimes join in too for the odd trivia question! Often visit for the Carvery, which is also great. Keep up the welcoming atmosphere guys!

Lovely hot buffet breakfast. All you can ear for a very reasonable price, no l I mit to how much you can have. Fabulous staff, very friendly and helpful for new comers to their business.

Purchased 4 carvery's on too good to go. Travelled 20 mins each way to collect it. My collection time was 21.00 - 21.30 and I arrived at 21.05 to be told that my order has been cancelled and they have thrown all the food away as cleaning the kitchen. A complete was of time and u professional.

Had a lovely lunch, was looked after attentively by Cora, would definitely recommend

Its old and knackered and needs repairing beyond its capabilities but the food is always fresh, on point and replenished often. Its carvery is its famous dish and the meat is the softest, tastiest around. Toby carvery would be ashamed if they visited and found how well they do their carvery here. Staff are lovely too and know all their locals. Great place for the family to come. You can feed the ducks outside in the moat too.

The manager was amazing she was very kind and managed to find somewhere to sit as the 3 of us hadn't booked a table as it was a last minute decision. The staff were super but the manager who was incredibly busy all the time was a very good example.

Great staff very helpful , friendly. Food was delicious as usual. Plenty of different dishes to choose from . Definitely be visiting again.

Really good food at such a great price. The staff are very friendly

The pizza was banging!!! Sound guy with same name made me a pepperoni pizza with jalapenos on it…Beautiful had a great chat, great chef😍🔥🔥🔥🔥🔥 What a visit!

Great food, enthusiastic staff members who were all happy to help me and my family. Had a lovely time.

Very delightful. Wonderful place

Lovely building, fantastic food and great staff. Cora is really lovey and very friendly. Would defo recommend to all for a lovely meal and catch up with friends

Lovely building, moat going round with some big koi in there. Roaring fire as you enter and friendly staff waiting to help you. Greeted as we came in and shown to a table. Lovely lady who helped us and explained what we need to do. Thank you for a wonderful evening

Great experience lovely staff and amazing food

Great food and the Stella was tasty!

Luna is a up and coming chef and I wish her all the best in the future and her food is great

Un professional staff really rude with people's

Been in the old moat house a good few times service is good management is good and food is nice and not too expensive I recommend the old moat house

Horrible place, damp smell and the food was awful. Only had the breakfast, all the food was luke warm at best, some of it cold, I won't be coming back.

Am looking for part time Job In Luton. Am student am always free from Thursday to Sunday. Am also free for night Job. Thanks

Stood waiting at the food counter no staff there to serve for a good 5 mins.

We went to the moathouse on Saturday lunchtime, I had booked a table for 7 people. On arrival we waited to be seated to be shouted at from the barman behind the bar to find a table no niceties just a shout. We ordered the food via the app- very odd that you can add a tip for the staff before you receive any kind of service from staff of which there was very VERY little interaction or interest from the staff in what they were doing. Drinks were delivered with a grunt, from the lady. 7 meals in total 2 came out followed by a 10 minutes wait for a pizza for my children. At this point the other 3 of us went to get our carvery. The pub was near empty and I can totally understand why. Carvery was ok uncooked veggies( rock hard cauliflower), scampi ok and veggie option of scampi rather rubbish with bread you could have used to soul your shoe it was that stale and hard. Glad we did not bother with a tip online as there was no service worth tipping.

Booked online when arrived the lady on reception couldn't find my booking when I checked I booked the wrong date, she was very helpful and managed to fit us in, we had carvery, it was delicious all the staff was very polite, definitely will be booking again, this place is 10 times more better than toby.