The Pantry Cafe at RAMM in Exeter

In my entire life I never experienced such poor service: Let me explain myself: We just arrived to Exeter today and was looking forward to spending a nice evening with my Son before leaving him to start University! Instead it was the worse evening and experience in a restaurant in a renowned hotel in my entire life! First not even a “Hi” or “Good evening”! Then we went to the restaurant and asked for a table for two, both the Barman and the waiter just looked lost, after waiting for more than 10 min, and been asked 4 times for our details !!! Finally were invited inside the restaurant and to my surprise was empty! We chose a table ourselves, sat down finally, but only to wait again for another 15 min without been asked if we wanted a drink, nor given the menu!!!! I’m 45 years old, I traveled in many places and different countries, from a hospitality and real estate background but this evening i was only expecting a nice diner in a supposed nice Hotel with my Son, a historic moment as last evening together before I leave him behind , instead it was ruined by an unexpectedly awful and Mood ruining experience which I will never forget.

The venue is a deception. A closed business and is still popping up to put customers to stress in vein. Kindly pull down this advert untill u reopen the location.

Ordered a box meal for a family of 4. Firstly, the order took 30 minutes to arrive at our table and they missed half of the items in the box!! The queue was out the door, the drive through was packed and the place was disgusting with rubbish and drink spilled all over the floor and tables. Then ordered a milkshake and cookie which took 40 minutes to arrive!!! Absolutely diabolical, this needs to be fixed!!!

Used to love dominos but I have no idea what's going on prices for this are near on fancy dining it's so darn expensive now and to top it off they're now rationing sauces I got a large pizza then other day and the sauce pot included got me 2 dunks max before it ran out which is nowhere near enough I then ordered a garlic and herb dip and that never arrived but I was still charged the £2 Meanwhile the CEO raked in billions during COVID I don't understand the deals either as when you consider delivery it adds up to the same price as if their was no deal so many additional charges and surely delivery should come out of the manager no? Anyway pizzas decent but company is getting far to greedy and stop advertising sauces if you aren't gonna deliver them or if you're gonna ration it like that My guess is they're going up to see how much people are willing to pay but I'm done for now won't be using this company anymore I did shopping today nearly 25 items and it was less than a pizza from here

Visitamos con amigos para tomar una copa y decidimos comer. 3 De las 4 comidas estaban bien, pero el 4 de julio de ser pescado y patatas fritas llegamos con guisantes como balas. Cuando fue llamado por miembro del personal y dijeron que los guisantes se comiera él dijo "lo siento por eso" es y no hizo ningún intento de ofrecer una solución, luego repitió que eran incomibles y su respuesta fue 'bien qué quieres hacer? 'en un camino de enfrentamiento. Me instó plato y era bastante anonadados por su respuesta y actitud así que dije 'absolutamente nada que luego respondió "ok" y caminamos lejos! Se fue a otro miembro del personal y se fueron a la cocina. Entonces fui y me dieron el director y le hicieron consciente y comentó que él fue uno de sus mejores empleados. Tomó mi comida y fue sustituido, pero acabé no comer todo como me dejaron comer en mi propio como todo el mundo había terminado su comida. No nos cobraron por la comida, pero no comeré allí de nuevo! Desde la reforma, están tratando de ser de categoría pero no! Una experiencia totalmente decepcionante y, en general, una mala relación calidad-precio!