The Royal oak hotel in High Peak

We booked a table for 4 and turned up today (27/11) after nearly an hours drive away only to find the restaurant closed!! We'd arranged to meet family for a reunion and they had about a 45 minute drive too! We had no contact at all to say the place wasnt open so not sure what is going on. Extremely unhappy😪

Booked via Hotels.com, received an email from the Hotel the day we were due to arrive to say our stay was canceled and to call for more information. Phoned and was told they do not work with Hotels.com (despite clearly receiving our details and still being up on the site) and were unapologetic. Still have not received a refund a week later.

Khadir the manager in the wrong job… hadn’t a clue … not as clean as I’d like … housekeeping needs a polish up!!!! Khadir needs to learn basic good manners

Food was very good, both evening meal and breakfast. Young lad who made breakfast for us did a fine job. Rooms are a bit 'worn'...but for us three bikers, it was just right after a soaking ride over the Pennines! We would stsy again.

The proprietor seems to be totally disorganised; we booked ( and paid for ) a small family room over the phone. When we arrived a few days later, we were told that someone else now had the room and we were offered a double which we grudgingly accepted. The room was filled with a mishmash of furniture including a super king bed ( far too soft ), a 65” tele and an assortment of shelves and tables. The whole room was so badly laid out that there was only around 8 inches either side of the bed to squeeze by. To my mind, he had purchased a random selection of furniture from a house clearance sale. There was only half a roll of toilet paper in the bathroom so we had to pinch a roll from the gents loo in the pub. And… to top it all, there was only one sachet of coffee between us for the morning. All of the entrance doors were controlled by electronic locks which I think was very gimmicky; too much emphasis on tech, not enough on the basics i.e. comfort and practicality. On a positive note, it’s in a good location.

Qadir is the owner. He's not exactly got a great reputation locally. He made us feel very unwelcome by overreacting to a very easily solved situation, and making it far worse through a lack of respect, tact, and any type of management ability. I suppose there's a reason it has a low feedback score. We would never entertain the idea of going there again. Such a shame, as it's a lovely village with a very friendly welcoming population. Lucky that there are other great establishments to choose from.

The guy that owns the place is not on this planet. He's aggressive and an absolute balloon head Guys, if you're an alpha man don't go in, you'll probably kick him in. He proper deserves it

Nice hotel , friendly staff , family room is spacious , tea and coffee making facilities , beds are comfy , free parking , and close to takeaways and supermarket , would stay again.

Friendly staff, and delicious food at good prices. The food was all fresh, excellent quality and tasty. It was so good, it was REAL food. Other places serve frozen, processed food, but I can't explain how good it was here! Big portion sizes, and cooked to perfection. Many thanks! We'll certainly visit again!

Lovely friendly pub. I love going there with my family :-)