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158 Opinions
The soft play area is freezing cold compared to rest of the site. When asked why we’re told 1 : there is no heating - rubbish, there is a heater above the soft play, just not switched on 2 - then told it only comes on sometimes- it never came on and all the other heaters we’re constantly on 3- then told “you would have been warned at the till” - well I booked online and no mention of no heating, I’ve now promised the children to go to soft play so can’t now charge mind Either fix it, or make up your mind which excuse / lie you want to use