Tobacco Factory Cafe/Bar in Bristol, City of

The location is great, the design not too bad and the staff are nice enough. The food is pretty awful however. The vegan sausage rolls are nothing more than Paxo sage and onion stuffing wrapped in pastry and served cold, without the slightest bit of love. The bought-in cakes are OK. What is unforgiveable is the use of nylon teabags which will still be on this planet long after this business has gone to the wall. There's far better choices on North Street in my opinion.

Lovely vegetarian food and great atmosphere however i have a feeling whoever wrote the menu has never met a child and staff arent the most tolerant of age appropriate toddler behaviour, best to leave the kids at home

Sadly I won’t be coming here again, I am gluten free and the choice of food is so limited, it’s as though I can only eat fries and squash! Other places do a much wider choice of food for me. Please tell your chef there is such a thing as gluten free food, bread, pasta, risotto, burgers, curries, chillies, lovely cakes, they are not difficult to prepare, you are falling woefully behind other places and shouldn’t get complacent.

Kids used to be welcome here but think families are now being discouraged by rude staff.

Large airy bar with wide selection of drinks and friendly staff. Sometimes have stalls selling crafts and art.

Went to meet friends at the Tobacco factory. When we arrived it wasn't too busy, staff were standing unoccupied behind the bar. Still, it took a long time before the coffees were served. They were luke-warm. I asked for mine to be reheated, it still wasn't hot when it eventually reappeared. Then the café space turned into a children's play ground . About 10-12 toddles arrived together with their mothers. Great, if you like to be in a nursery not so great if you are not fond of children. I gather the presence of small screechy children is well accepted in this place and a regular occurance.

A very enjoyable evening. Good and friendly service, very tasty food served promptly. Interesting surroundings and a great atmosphere. All this followed by some good entertainment in the theatre.

Terrible servicio. El personal necesita capacitación en cada área del servicio al cliente, desde cosas simples como confirmar cuál es la mesa reservada de un cliente, hasta dar platos a sus clientes (¡Tuvimos que pedir platos para comer nuestras tapas! Los platos vinieron y se deslizaron delante de nosotros con un tono de voz hosco comentario "Aquí vamos". con un soplo y una bocanada. Maldito grosero! ) , a sacar las tapas de entrada al inicio y no DESPUÉS de los platos principales. Es como si nadie hubiera entrenado a ninguno de los empleados para hacer su trabajo. La actitud apesta. El servicio es amateur en el mejor de los casos. La comida es horrible. Estaba demasiado cocido y horrible. La salsa sabía como alguien pensó que Bisto mezclado con un poco de Malbec lo haría. Estoy seguro de que el puré era Smash. Chapuzas. El pastel estaba sabroso, pero luego no hicieron ese elemento de la comida. Las tapas estaban demasiado cocidas, grasientas y goteando en una salsa que realmente debería haberse servido de lado. Podría haber comido más sabroso de una selección de congeladores de Islandia. No volverá.

Personal muy grosero. Visitó y le dijeron que se fuera dentro de los 20 minutos de su llegada por el personal del bar muy grosero. No les gustan las familias aquí.

Very poor experience. Arrived at 830 with my son for a drink . The rude bar woman said because my son had no Id we would have to leave by 9 pm ! . She said you better drink them fast and leave at 9. Quite possibly the most unwelcoming venue I have ever attended . It feels like we were discriminated against for some reason to be honest .

Dreadful cafe. The staff are rude with no interest in customers or customer service, especially the girl with a brown bob taking our orders. The place was filthy, drinks glasses were dirty but the worst of all was the food served with unwashed veg and salad. Vile. Will never return.

I was very disappointed with the service at the tobacco factory. My boyfriend and I went in this evening to listen to the live jazz, but were turned away when ordering a hot chocolate as my boyfriend did not have his ID on him, despite us both being over 18 because they can’t serve minors after 9pm, despite the time being 8.45pm when we ordered. We then had to walk back in the torrential rain to pick up my boyfriend’s ID, only to return for hot chocolates which were overpriced and tasted of boiled milk. We also missed the live Jazz as they were on an interval when we returned and it took minutes to drink the pitifully small hot chocolates. Furthermore, there were underaged teenagers at the venue after 9, who we recognised, which were not kicked out, which leads us to believe that we were held against a different standard to everyone else. The server looked incredibly smug and made snide remarks to his colleagues. I would not recommend going to this pretentious venue as our evening was ruined and we now have to dry out our sodden clothes.

Great venue, with a great selection of beers. However, staff are always unfriendly, never welcoming and rarely say thank you for buying anything at the bar.

STAFF ARE SO RUDE - AVOID IF LOOKING FOR A WARM WELCOME! I live locally to The Tabacco Factory Bar/Cafe, North St, Southville, Bristol (just so this review is not written off as for 'the wrong place') and have done for 30+yrs. I have consistently received bad, curt, rude and at times out right hostile service at this place over the past 10years. Due to this I have actively avoided going there as it always gave me a negative vibe and left me feeling angry. I remember this place opening and the service used to be great but the last decade has seen the staff become more and more disinterested, aloof and where even eye contact is an impossibility. After having stayed away for ages I reasoned this must have changed and decided to try it again today, only to find exactly the same behaviours from the bar staff and left once again feeling annoyed. North St now boasts a number of bars and eateries who's staff are warm friendly and engaging and makes the stark contrast with The Tabacco Factory all the more jarring. Mr Furguson please check your staff are OK, suitable for hospitality or re-train your staff! They really are letting your business down

If you want a happy evening I'd strongly advise you NOT to eat here before a show. It was my friends birthday, we had over an hour before the show started, we ordered food and were told it would be half an hour. We explained we were going to the show, would it definitely be ready in time? "Yes" we were assured it would. After 45 minutes we were worried and went to the bar to check and were told "Your food will be another 15 minutes" which would make a total of an hours wait, if their 15 minutes was only 15 minutes and not longer. It was supposed to be a 60th birthday celebration. Food is what they do. Every day. Time scales can be worked out. The inability to quantify wait times on food by a restaurant is highly incompetent. We were most clear about the show start time. They knew. There's a lot of difference between 30 minutes and 60 minutes. If they'd said it would be over an hour we would have gone elsewhere. Instead, they ruined our evening. We had ordered food that came with a drink and, as we had drunk the drink we were only refunded the food money. The manageress repeatedly refused to waive the cost of the two drinks as a token of apology for spoiling our evening. I didn't get a proper explanation of why this long delay had happened. Nor did the staff member who knew we were waiting for food before the show think about letting us know that we weren't going to get it on time. An apology is acceptable if it was an unforseen circumstance or an unusual occurance but I was fobbed off and believe this was a regular occurance for them on busy show nights and it is just what they do to people. If there was a new chef, or a new staff member, a reason, any reason given, I'd have listened, or some assurance that this wouldn't happen again and that they might learn from it but no, no reason given. No future assurances. We had to run up the road and get a bag of crisps from a shop because we were really hungry and the show was about to start. We met two other groups of people at the show who had had the same experience. All people want is an honest wait time. That's not a big ask. Staff should be aware of food order numbers and current wait times, this awareness is standard practice in the food industry, I dont know why they got it so badly wrong. They'd have lost the drink sales if we knew the food was going to be over an hour, I hope that wasn't the reason they took our money. I won't go back, which is a pity as I quite liked the place up to the point of it all going sour. They ruined a special night.

Very disappointed that they didn't except cash, I had my card but my friends didnt, as I dont go out much it was said many other pubs are the same, has been like it since covid, wont be going there again, as I believe in keeping cash in this world, also bar area smelly and wet with old drink spills. Smelly toilet drains

Lovely space, but unfortunately the staff seem stressed and not particularly friendly.

If you want a happy evening I'd strongly advise you NOT to eat here before a show. It was my friends birthday, we had over an hour before the show started, we ordered food and were told it would be half an hour. We explained we were going to the show, would it definitely be ready in time? "Yes" we were assured it would. After 45 minutes we were worried and went to the bar to check and were told "Your food will be another 15 minutes" which would make a total of an hours wait. It was supposed to be a 60th birthday celebration and our evening was spoiled by them. Food is what they do. Every day. Time scales can be worked out. The inability to quantify wait times on food by a restaurant is highly incompetent. We were most clear about the show start time. They knew. There's a lot of difference between 30 minutes and 60 minutes. If they'd said it would be over an hour we would have gone elsewhere. Instead, they ruined our evening. We had ordered food that came with a drink and, as we had drunk the drink we were only refunded the food money. The manageress repeatedly refused to waive the cost of the two drinks as a token of apology for spoiling our evening. I didn't get a proper explanation of why this long delay had happened. Nor did the staff member who knew we were waiting for food before the show think about letting us know that we weren't going to get it on time. An apology is acceptable if it was an unforseen circumstance or an unusual occurance but I was fobbed off and believe this was a regular occurance for them on busy show nights and it is just what they do to people. If there was a new chef, or a new staff member, a reason, any reason given, I'd have listened, or some assurance that this wouldn't happen again and that they might learn from it but no, no reason given. No future assurances. They ruined a special night. We had to run up the road and get a bag of crisps from a shop because we were really hungry and the show was about to start. We met two other groups of people at the show who had had the same experience. All people want is an honest wait time. That's not a big ask. Staff should be aware of food order numbers and current wait times, this awareness is standard practice in the food industry, I dont know why they got it so badly wrong. They'd have lost the drink sales if we knew it was going to be over an hour, I hope that wasn't the reason they took our money. I won't go back, which is sad, I had liked the place up to the point of it all going sour.

Staff are deadset legends. Incomparable service from dedicated, attentive and lovely people. Went for the life drawing but stayed for the vibes. Will be back!

Fabulous intimate space to watch theatre and comedy

£4 for a chai is a bit of a joke during a cost of living crisis. I haven't paid that much anywhere in the whole of Bristol ! I can even get an organic Chai at Better Food for £3 !

what can i say i went to the market food from a van wraps not a lot in them £10 for a couple of very small bits of chicken.cakes small size at £4.00 from a stall inside. brought some lovely plants and then some fresh strawberries[bargain]and cream £3.50.

We came and had lunch, was served by the lovely friendly Mia, food good , tasty and fresh ( vegetarian only) , and sustainably sourced, we’re told a lot of the fresh produce is grown at their own Five Acre Farm not far away. Our dog was made very welcome. Sadly what I did see was a couple of families leave after eating , thinking it was acceptable to let their kids throw food all over the floor and leave it, no apology or anything, felt sad for the staff who had to clean up their mess, was told this happens a lot!

Good place for a drink but I'd give the food a miss. Vietnamese rolls pretty tasteless, houmous OK but came with just a few scraps of thinly sliced bread. Posh chips were good though Better value, more flavoursome food available elsewhere

If you are going to provide a children’s menu and colouring in for children, you should at least be welcoming to parents and children who are visiting the cafe. On more than one occasion I have been served and looked down on by staff who seem to think children should be seen and not heard.

Fantastic looking venue, only been in for drinks but wide and interesting selection of beers with a great market round the back on Sundays. Highly recommend

Very large and popular venue, crammed with happy football fans on this occasion.

I haven’t eaten but been many times & most recently for the amazing Bristol Jazz Festivsl on a Sunday morning at 11am the atmosphere was electric & and by midday the place was rammed. All the staff have always been friendly & professional. Fantastic venue, always easy find parking too…

I spent a cool Sunday evening, with live music. The other clientelle were friendly. I will definitely include it as a Sunday evening regular haunt.

Excellent meal, excellent service.

Nice atmosphere and lovely food

Nice beer selection, good vibes. Blue Sky Drinking a smashing post walk bitter

Very busy with families on a midweek evening,before football crowd took over

Really good vegan wellington and roast veg, peas were yum

unwelcoming, incompetent bar staff, don’t allow any noise in a bar 5 minutes away from Ashton Gate, poorly ran

Away fans pub that doesn't let away fans make noise. Very disappointed after such promise. Avoid

We do like the Tobacco Factory as it is a great place to meet and we have been very regular customers for over 15 years. However, on the last few occasions the attitude of the staff has been in some cases bordering on rude / ignorant, and customer service has gone out the window. On two occasions we had to chase our coffee order. Several people served up to 15 minutes after us in the queue for coffees being served before us! Also there seems to be a can’t be bothered attitude with no please or thank you. We were lucky to get a grunt of what we ordered as they put the order on the table. There also seems to be allot of chatting between a couple of staff standing around doing nothing before they process orders. This is probably due to some new younger member of staff being hung over or having no pride in their work and just want a laid back easy day but it is really putting us off! Please provide some additional training to tweak an otherwise amazing place and hub of the community! Thanks in advance! PS your cinnamon swirls are excellent and staff after 5pm are very friendly and polite so no complaints there, it’s usually the morning shift.

Perfect in every way. Always a safe bet to meet friends coffee food beer or all 3!

We didn't eat. We went to meet with friends. The beer was good. I didn't speak to any staff, but it was a fairly nice place to hang out.

I bring the kids to the theatre here every January, the shows are excellent, but I look forward to the pies here just as musch, truly delicious and a lovely low-lit cosy venue.

Booked a table and friendly staff, the food was good with some of the best halloumi fries I've had. Sadly our visit was let down by a number of ingredients being out of stock, so no side salad or... Ketchup? The mushroom burger was also disappointingly served on a bun that wouldn't have looked out of place on a McDonald's value burger!

I didn't eat in there, but we went for a drink and it was lovely. Great atmosphere 👌 comfortable sitting area with plenty of space. Will come back 😀

We had a meal for 16 people on Friday 15th December at the Tobacco Factory and it was brilliant! The service (especially from Abi) was impeccable. I had provided a list of who was coming and what their food choices were a week beforehand as requested, and even though we had some last minute changes, Abi was really accommodating. The food came out promptly and accurately and they even knew who was having what so called the names out for each dish they brought over. Everyone enjoyed their food and had a great time! The only downside was that we didn't realise sauces cost extra, so lots of people at the table ordered sauces and there was a bit added to one of our bills at the end. It just would have been good to know at the time of ordering. Other than that small downside, it was brilliant! I can't thank Abi enough for her patience and professionalism. We will definitely be back, thank you Tobacco Factory!

It is strange when you ask the server for the bread to come with your soup they say that the scrap on the side of your plate is what George Ferguson considers a portion. Add to that the beer was short measured and you can see 'shrinkflation' in practice. Ohh and they completely forgot someone else's meal in our party and grumpily handed over one that was about to be eaten by an employee when he asked.

We had a pre theatre meal and the whole experience was underwhelming. The burgers and sides lacked both flavour and a bit of love. Service was friendly.

Wide selection of drinks, including local ales. Excellent menu choice (vegetarian). Can get busy on weekends, especially when City are playing at home but always seem to be able to get a table due to its large capacity. Away supporters appear welcome too on match days.

It was a great spot that I had never been to before. It was a very trendy set (as my granny would say) All veggy and vegan food, which is a mega bonus for me. The food is great, really tasty and well presented. Arrived quickly as well, and as we ordered. One tiny niggle, well two actually. When you spend £26 for a starter (goats curd and tomatoes with a side of pitta bread, and the Tuesday pitta, chips and pint deal) why do you want to charge 50p for some mayo? It devalued our experience and makes the management seem greedy! Staff need to smile and be a bit more customer focused. You had ran out of the Kombucha on draft (£2.50) so I had a can of Vimto instead, no offer if the difference in value back, which I thought was a bit cheap. It was a good meal, I am just being picky, I guess?

Good quality food and drink and service .Intimate atmosphere in a big room.

Cool bar, good vibe. Had a few bar snacks which were nice.

The centre of Southville. A great bar serving a great range of local and international beers plus fabulous vegetarian food. Very buzzy and trendy while also accessible and down to earth. Lots of quiet corners to hide away if you need a break from the excitement

Always love it here for drinks and for the vibe. It’s dog friendly which really matters to me, but the food isn’t amazing. Great to meet friends and drink though. The market on a Sunday is also great

We go back to Southville as it gets more upmarket since we lived there as students. The decor is lovely, and as a vegetarian I like any veggie restaurant but I was disappointed. The menu lacked clarity and there were few options. There were no classics, one person was coeliac the options were few. The food was okay and the service was friendly but I do not think we will return.

Very calm and quiet, took my dad here for a meal as he was visiting me in Bristol, decided on Tobacco Factory as heard a lot about it, was surprised it was a vegetarian cafe as I’m a mighty meat eater but my dad didn’t mind and the food was great! Drinks also really good, made a good day out with my dad even more fantastic. Great atmosphere too

Mediocre food at extortionate prices. Vietnamese roll (singular), for £9, was particularly badly made.

I was so disappointed at the menu at this restaurant, that was once quite creative and with a fairly varied menu. Now what was on offer was kinda trying to be creative, but failed somewhat ... and not cheaply either! On the plus side my granddaughter enjoyed her veggie bangers and mash and my daughter loved her pie and mash, while I liked the hallumi fries a lot. My other granddaughter, on the other hand chose the Celeriac schnitzel, because it was low carb, and she is Type 1 diabetic, and this was aone of the few things she could have that was low carb. Sadly it turned out to be tastless, as well as far too thick, and therefore as tough as old boots. It might have helped to steam or grill it first, to soften and flavour it, before breading it? As to my Farmhouse Vegetables.. meh! Chard leaves have pretty tough stems, and are huge... probably best cut off, and at least cut in half, so they're not so large? One idea would be to offer roasted mix veg (peppers, tomatoes, aubergines, courgettes etc.) as well as steamed, dressed greens ( broccoli, - tenderstem and Calabrese - stringless beans, spinach, chard - no stems! - etc.) But what do I know, I am only born and bred Italian and a Veggie for the past 50 years! <:D

Dejan traer comida del mercado si tomas bebidas, encantado

The price of my drinks increased between to first and second time I ordered. I asked why I was being charged more.. told that’s the price now. So I declined the drinks asked another member of staff and they told me the price was the same as the first drink. When I then asked again I was told I was wrong again and laughed at. Really poor and don’t know where the extra money was going maybe someone should look into the grubby fingered bar staff.

Good beer, lots of seating, friendly staff

The food was so below average with zero presentation. They can’t cope during busy periods.

Nice busy atmosphere which I liked. A lot of different options means you don’t miss the meat, imo. That said, food was what you pay for, cheap and average, could have done with a little bit of seasoning but it did the job. :) Teas and coffees came in grubby cups which was a little sad. Just make sure your cups and plates are clean, please folks! It’s gross getting plates with old food on. :(

Don't ever try this place. Food & bar service was of a good standard but they couldn't take a cash payment so wouldn't return.

This could be a really good place to visit, with a lovely big room, but the experience was once again dismal. The organisation is terrible. We ordered coffees and pastries, which took an age to arrive, and we had to go and get them ourselves in the end. The staff really let this place down. Some are pleasant enough, but the blonde girl making the coffees needs singling out as extremely offhand and rude, as if the customers were spoiling her day. Please take measures to improve - it could be so good.

Thought this place was great. Really good food / kimchi chips were brilliant, staff were all friendly and helpful and great gf beer.

Nice place for a drink but often no vegan options even though they’re advertised, so ended up having just chips.

Very cool space to have brunch or a drink from local craft ales. Recommend the bubble and squeek with poached eggs on a Sunday Get there before 11am for a table as it gets busy. Also has theatre shows

Hugely busy day - two queues formed in classic British politeness. Three staff serving one queue and one serving the other. When flagged, the bar person got shirty instead of apologising. Generally unhappy, narky bar peeps that don’t seem very friendly.

Nice location and lots of different beers and drinks options for later on in the day. We wanted breakfast which was a bit shambolic. Told to order and pay with table number, server could not work the till, but we eventually did order. waitress couldn’t find our table, and only brought me 1 poached egg as the other was dropped? Offered to bring me another egg, didn’t arrive very quickly, and I asked for toast which didn’t arrive at all. Not sure I would bother visiting again.

Great drinks and a nice spot for the sunshine BUT the food is incredibly overpriced and disappointing. Pictured is a dish described as “sprouting broccoli “. There were 1.5 pieces of broccoli on the first dish we were given which simultaneously managed to be both raw and burnt. Given that we’d paid £8.50 we asked for a replacement or simply a few extra pieces of broccoli. The second picture is the second attempt which was even more limp and disappointing than the first. The beans, which were in fact the bulk of the dish, were bland and uninteresting. We sent them both back uneaten, despite really hating waste. The waitress was hugely apologetic and understanding but there is clearly a big problem in the kitchen here. It’s a shame as the food here used to be great. We headed home afterwards to have some lunch at home!

Fantastic service, super tasty food!

A group of friends and I hired The Snug at the Tobacco Factory to watch the Eurovision final. The room was absolutely ideal for a screening party - the screen was very large, almost the full size of one of the walls and the projection and audio were great quality. Abi was very helpful in assisting us with the set up, and the wifi held up to live-streaming (maybe buffered twice, but very briefly!). We couldn't hear any noise from the bar as the room was behind doors and a heavy curtain. Beyond the facilities, Abi and her team could not have been more accommodating. They were very attentive and kind from start to finish, delivering our food and clearing away empty plates and glasses promptly. Thank you for such a great experience - I'm sure we'll use the room again!

I only stayed for one drink, massive selection.

The best place in Bristol to have a vegan food!

I went to an art show event. A separate room can be hired for the evening. There is also an overhead projector to help create the theme. I enjoyed the evening. The separate room is useful for small parties. There's varied seating..the leather sofas are comfy

A South Bristol institution. It was, thanks to the vision of George Ferguson in buying the old tobacco factory building as a punt well before he was mayor, the catalyst for the regeneration of the whole area. It's still the hub of North St, and the place that first made me fall in love with Bristol. Some of the beer is brewed across the road, along with a huge and constantly changing range of guest beers and ciders, and the food is reliable and tasty. Bravely it's all local veggie and vegan, but don't let that put you off, it's really tasty and varied and the kitchen is often still open when others aren't - especially useful on a Monday night. Regular live music and cultural events, along with a farmers' market in the courtyard on the first Sunday of every month. There's a theatre in the same building which is also well worth checking out.

Great place for a relaxed drink, absolutely delicious veggie food.

Busy bar with good atmosphere good for a few beers

Pleasant enough cafe bar, but I'd like them to accept cash as well as cards. Cashless and QR cards remind me unpleasantly of Lockdown.

Very nice relaxed vibe in the Tobbacco Factory with a great selection of food and beer. Not the best service though.

Not a bad place for a quiet drink!

Watched the trouble notes perform live in March.

It's a shame there was no meat option on the menu, opted for a portion of the garlic bread and a sweet potato fries. Recomend adding a locally sourced sausage roll or similar to satisfy the few meat eaters amongst us 👍

It's a nice space and good vibe. Commendable they have gone for all veggie menu but was not that impressed with food.

Really nice atmosphere, very popular in the evenings and at weekends. If planning on going for dinner then definitely worth reserving ahead of time. Hot chocolate was nice and good vegan marshmallows. Friendly staff and good facilities for tap water refills. Comfortable chairs and a range of different seating types to choose from. Books to read by the front door if you are there for a chill time. Definitely going to be spending more time here in future.

Was really impressed to start with, great range of beer and menu looked interesting. Very few GF options so asked if there was a separate menu? Answer, no. So it's soup or risotto. Come on folks it isn't that hard. So a return visit for 6 of us now won't happen, your loss.

Irn Bru!!! Made in Scotland from Girders !!!

Had a drink and dessert in this funky cafe in the evening. Very tasty. Staff great. Nice atmosphere. Next time I’ll try a full meal.

My usual hangout spot on north street. Fantastic place to chill and unwind.

Haven't eaten here for a while.fully vegetarian food very disappointing from a taste and value for money perspective

Delicious food (great vegan options) and friendly staff, atmosphere is lovely, would definitely recommend!

Nice bustling but relaxed atmosphere. Had some small plates which were very tasty. Note that it's vegetarian for the carnivores among you. Very good beer with a good selection and not just the Bristol Beer Factory beers. If you prefer not to drink then Clearhead is on tap which I rate as one of the best low alcohol beers.

Not what it was. Real need to work on some of the staff, not friendly in their welcome, probably not enough. Children running about the place in busy times, not safe for them or people walking about, usual South Bristol parents swigging wine and ignoring them. Veggie food only, passed off at meat prices, (3.95 for fries) but with no comparison easy to get away with that. Good drinks selection, good location and big.

I love the atmosphere of the Tabacco Factory. They host great events, polite staff and quick service. I also enjoy that they display different artists work in mini exhibitions on the walls.

Great choice of ales, wines and spirits. Cosy vibes and the food it great "pub grub" also!

Nice bar with a range of people in the evenings

Went here for my 38th birthday with my Stepdad and Mum today. Everything (including the food and coffee) was great. However it got ruined by a dog vs dog fight right behind me when a dog got sadly bitten on the tail by another dog savagely. The dog who bit the dog's tail owner did absolutely nothing to get HER dog of the poor other dog. The other dog was yelping madly! Fair play to the other dog owner for trying to get the attacker off her poor dog (hope he or she is OK?) Shame on the woman whose dog attacked the other dog. You should be ashamed of yourself for not controlling your pet! It sort of ruined my birthday meal. Saw Jayde Adams at Tobacco Factory which made my day x

Great selection of beers and lovely atmosphere. Food is fantastic

Sometimes great food, sometimes terrible! I think there must be inconsistencies in your staff? Been here on about a dozen occasions and ordered the same meals more than once - 50% of the time there will be generous portions and wonderfully cooked food, and 50% of the time the portions are child-sized and the food is burnt. Today was the final straw. Sadly, we're not coming for food again. Beer and wine is always good 👍

Hygiene questions prompted by the way the table was cleaned - a dirty looking cloth used to brush crumbs and stuff from the previous diners onto the floor. Food was poor. The soup of the day lacked seasoning and their was hardly a trace of leek or stilton. I didn't want to embarrass my hosts, but I should have sent it back. Of the seven of us, two thought their meal was 'alright' and five of us said we'd not order the dish again. At no point did any waiter asked how our food was. I don't blame them really. They probably know how poor it was.

Cold wet day, mulled wine was just what was needed. Can't comment on food.

Abi organized my party with 'no problem' to all my requests. On the day the room was arranged for my 'Do' with a great ambiance. The theatrical posters give colour and charm, background music, was sorted when my son asked for it. All went swimmingly. The water, as is said, was warm. The food was way beyond my expectations, very tasty vegetarian. Drinks were at the ready and the atmosphere relaxed and fun. The food was delivered at just the right times in a friendly manner. Nothing was too much trouble. There was food over so everyone took home a doggy bag.