Tortata in Norwich

Came across this place and noticed they sold grounded coffee and purchased it. 5 minutes later after walking away I realised that they sold me coffee beans, so went back and politely asked if this could be exchanged- which the staff said even though they advertise it they didnt sell it and only sell the beans-so requested a refund. At this point they couldn’t see my transaction on the till and asked if I even paid for it? The guy who served me was there but didn’t mention he served me at that time- I was then asked to check my internet banking to check the transaction has gone through and for them to see this also???? Because if it didn’t go through then no refund is required????(Could have asked the staff member who served me?????) Eventually they found my purchase- said it’s been refunded- but still hasn’t. So keep the £6… not worth the re visit.

I'd give more stars for service if I could, and that's a rare thing now! What a lovely find, not pretentious, just well prepared and presented food with a price that doesn't take the mickey. Will def come back again. Loved the garlic bread with cheese and the olives were amazing, crisp and tasty and unlike most sides of olives there were more than enough to share.

This place is lovely. The food came out piping hot and was delicious. The restaurant is not very big and so you only need a few full tables to make a lovely atmosphere/ambience. The waitress is very attentive. Would highly recommend if you like Italian food.

Me and my husband celebrated our 4th wedding anniversary there..The best🥰😘 Would definitely visit again. Great food especially the pasta.. And when they found out we're celebrating our anniversary,they got us a free dessert to share.. Crews are lovely people, atmosphere so cozy and warm especially its 24th of December.. Fully recommend...

Not sure why this restaurant has good reviews. Starters were good but it was just prawns. No one enjoyed the main courses. My main was inedible, it was octopus and it was so tough, you couldn’t chew or swallow it. Sent it back but it was the same the second time. So I had no main course and ate what my partner left. The seafood in his was very over cooked, I would think it had been reheated. They seemed to have people in reviewing the food. There were a few tables they were making a fuss over and we were neglected and service was slow. The only redeeming thing, was the cocktails were good but food and service were bad.