Ukai Sushi Portobello in Kensington and Chelsea

Reservamos este restaurante como una opción de última hora para una cena con la familia sin saber qué esperar. En el momento en que te acercas al lugar, puedes sentir el gran ambiente. Tenían un DJ tocando música que era fácil de escuchar y no demasiado fuerte. El lugar tenía una casa llena, literalmente con un ambiente muy agradable. Fuimos recibidos rápidamente y llevados a nuestra mesa donde nos sirvieron con la intención de comprar creo que una señora llamada Aditi. Muy buen servicio, a pesar de las críticas que se dieron antes. Todo el personal era muy atento y puntual. Amigable y extremadamente servicial con las selecciones de menú. Tal vez el restaurante ha tomado en cuenta algunas de las malas críticas que se dieron anteriormente y creo que ha mejorado el servicio. La comida por otro lado es absolutamente increíble. Tomamos sopa miso, cáscara suave, calamares de cangrejo, petardo, rollo de sushi, chuletas de cordero, alitas de pollo coreanas y un ceviche de atún. Cada comida que salió se presentó bien y sabía excelente. Sin duda tendremos que volver y probar las otras partes del menú.

Nos encontramos con Ukai por accidente cuando estábamos haciendo nuestro camino a través del mercado de Portobello y queríamos un almuerzo más sustancial y cómodo que el que se ofrece en los puestos del mercado. Examinamos el menú de afuera antes de entrar después de haber decidido que nos gustaba el aspecto de varios platos, así que fuimos a por él. A pesar de la multitud de gente y el ajetreo del mercado exterior, Ukai era sorprendentemente tranquilo, y con solo un par de otros comensales, nos dieron una mesa de tamaño muy generoso, con asientos cómodos. La escasez de otros comensales fue un poco preocupante y provocó un vistazo rápido en TripAdvisor antes de instalarnos y pedir nada. Las revisiones recientes no hicieron nada para aliviar las preocupaciones, pero decidieron seguir con ello y nos alegramos mucho de que lo hiciéramos. El personal fue amable y eficiente y estuvo preparado para explicar el menú, además de advertir que uno de los platos seleccionados puede venir con una ligera espera debido al tiempo que tarda en prepararse. Eso no fue un problema; tomamos eso como una indicación de que los platos estaban preparados para pedir y eran frescos. Además, queríamos un almuerzo relajado y no teníamos prisa, pero TBH, no había ningún retraso notable en ninguno de los servicios. Para empezar, tomamos un par de cócteles, incluyendo un refrescante mojito estilo Kyoto, y compartimos edamame al vapor, pollo gyoza y generosas porciones de bollos de bao de panza de cerdo. Entre las principales se incluía la costilla corta de ternera y la chispeante carne de ternera Toban - Yaki, con lados de brócoli y hongos japoneses. La comida estaba bien presentada, fresca como se esperaba, utilizando ingredientes de calidad, con deliciosos resultados. Disfrutamos de todo, así que nos alegramos de que no nos habían disuadido por las críticas negativas. Para nosotros este lugar fue un gran hallazgo y proporcionó un entorno relajado para el almuerzo encantador que habíamos estado buscando. Esperemos que otros comensales miren más allá de las críticas desfavorables y le den una oportunidad a Ukai. Para comida tan buena sin duda merece estar más ocupado de lo que estaba en una tarde de sábado con un montón de clientes potenciales pasando por el mercado exterior.

El servicio deficiente empeoró mucho en un 14 %, lo que constituye una "política de la empresa" y "no se puede cambiar". ¡A regañadientes habría pagado un 10 %, pero era "solo el 14 %"! Atmósfera aburrida por lo que, en general, la buena comida se estropeó por todos los elementos esenciales que hacen la diferencia.

Lamentablemente tenía que poner 1 estrella de 5 , la comida era buena, aunque el servicio era una absoluta desgracia. No puedo creer que en una industria hotelera el servicio fuera tan malo, los camareros eran tan groseros. Si yo fuera el dueño o gerente, esto no duraría un día, es embarazoso la forma en que trataron a los clientes (no solo a nosotros). Tienes que entender que el servicio y hacer que la gente se sienta cómoda es una gran parte de la experiencia, la comida puede ser buena, pero si eres extremadamente grosero la gente no volverá. Tengo muchas cosas que decir sobre el servicio, pero a quién le importa, no recomiendo este restaurante. Lo siento.

Fui a Ukai y mi bebida estaba pinchado esto fue una experiencia traumática y desencadenante esta crítica es realmente un último recurso porque al haber contactado con Alex el gerente relacionado con él lo violado y ansioso que me sentía. su reacción o falta de ella realmente fue bastante impactante. Un gerente tiene el deber de cuidar la seguridad de los clientes actuales y futuros... después de sentirme paralizado y asustado en el suelo del inodoro, me fui sin mis llaves / chaqueta logrando obtener un taxi. No estoy culpando al bar o al gerente sin embargo creo que como clientes que pagan todos merecemos ser reconocidos cuando está en peligro esto podría suceder a cualquiera de nosotros y si lo hace, no esperes NINGUNA comprensión de soporte o incluso una respuesta del gerente de UKAi Alex. Después de cuatro correos electrónicos no me han informado si mis pertenencias han sido encontradas. En este punto Alex realmente eres parte del problema. A todos los demás por favor ten cuidado y mantente a salvo.

Hiba, the wonderful woman who served us, truly made the place amazing. Her exceptional friendliness, helpfulness, and approachability set her apart. Despite visiting many bars, her presence made this one extra special. Other staff members should definitely learn from her excellent customer service. We will certainly be returning here and I can't wait to tell my friends about it

I was at the bar on Friday afternoon, my wife and I got chatting to a couple of American tourists about what to do while there are in London. One of the ladies showed me her bill which had a service charge on it. I asked the barman what's this all about. To this the barman said "this is how things are done in London, why don't you just go back up north". He made the whole place feel uncomfortable and everyone left. I'm sure something wasn't right because he got angry very quickly. I've lived in London for 10 years and Have never had a service charge on my bill while sitting directly at the bar.

Disappointed. Forgot half our dosges, offered us deserts, before realising, tild us 5 minutes wait for the last 5 dishes, then asked us to move tables, ad they had a large party. Brought the rest out at the new table 10 minutes later.... checked up on us on the food, we stated Disappointed due to ruining the experience and asked for the bill, didn't honour the 40% discount offered due to making us wait 2 hour for food and move tables that was offered when asked by COCKY waiter... We couldn't be bothered to challenge... paid the bill... food ad good as it was wouldn't use again!!!

Cucina giapponese più buona mai provata , i bau sono qualcosa di straordinario da provare assolutamente. Servizio e musica eccellente .. stra consigliato…

Posto stupendo per una serata intera. Locale molto elegante, cibo di altissimo livello e professionalità di tutto lo staff. Il dopo cena ottimo con musica e open bar di livello assoluto

Una agradable sorpresa ya que entramos sin tener una idea previa de la calidad y nos encantó toda la comida. No solo el sushi era excelente, si no que el pollo frito y los baos estaban deliciosos. Sin dudarlo, un sitio de 10.

Semplicemente fantastico!! Locale molto bello e curato, personale sorridente, preparato e attento al cliente. I cocktail della casa che propongono sono originali e molto buoni. Il cibo è eccezionale sia per chi è amante della cucina giapponese sia per chi non l’ha mai mangiato con proposte a base di pesce crudo e non. Piatti presentati benissimo e proposta di vini interessante. Serata accompagnata da musica dal vivo. Proprietario molto gentile, attento e molto preparato. Esperienza unica. Ci torneremo sicuramente!

A wonderful place in London to enjoy delightful food. The staff is very nice and quick. The best location in London so far in the neighborhood of Portobello Road.

So amazing - we came from Westminster 2 nights is a row! The bar manager, Dan, created an amazing Fall cocktail list. He and his team led our first experience with exceptional hospitality. We ordered the tuna sashimi, the wagyu and the mushrooms (a MUST!). So wonderful - we came back the next day and ordered the same. The ambiance - grand! Highly recommend. Business, friends or couples - perfect for all!

Lovely lunch - great service- we sat outside and had beautiful salmon and sushi - couldn’t fault the food. Chap who served us was very pleasant and I would definitely go back

Best Japanese restaurant with live music on the weekend. Perfect to visit with family and friends, located just in Notting Hill!

Sushi e sashimi muito bom! Tempura de camarão excelente ! E o melhor de todos o wagyu delicioso recomendo ! Comida muito gostosa

Ce fut un réel plaisir gustatif, un vrai régal qui les papilles tellement ventait excellent. Tout étant très très bon. Un pur délice culinaire de A a Z. De plus le serveur est vraiment très gentil, très souriant et hyper professionnel. Bravo monsieur et un grand bravo en cuisine pour nous avoir apportez autant de plaisir à manger. Merci merci merci .

Such a gorgeous spot. Incredible, flavoursome food and amazing service. Arjay/RJ (not sure how to spell) is a wonderful manager and always ensures guests are looked after well. Very lovely experience. Similar vibe to nobu but better. Thanks so much! See you guys soon at portobello road.

Incredible little place to stop at while on the Portobello market, the place is absolutely mint and staff very friendly. Love the beer - Kirin ichiban. Defo coming again

Not what it's used to be, very rude and unfriendly manager, music still OK, probably the only thing good it's actually the various DJ, strongly not recommend this place

Beautiful interior and bar, we stayed only for drinks as we had booked dinner nearby already. We stayed for several pre-dinner rounds and found the cocktails very good, a little quirky and original with Japanese twists on classics. Service was a little slow, but as it was a relaxing drink this was not so much of an issue. Will definitely go back for drinks again - menu looked good, so possibly for food too.

The food was incredible, friendly attentive service. The lamb chops and the black cod were sublime.highly recommend .Thanks a lot

We visited for lunch at 1:30pm on a Friday.. and the initial impression was that it was absolutely empty. This should have been our first red flag. Regardless we sat and ordered some sushi. It should be noted that the host/ server throughout our visit was super friendly, nice and such a pleasant guy. However, I am sad to say that this was the only positive to our experience. We ordered tempura veggies, which were honestly okay, nothing to complain about, as well as a side of broccoli which was essentially, dry, rubbery unseasoned tender stem, with a random dip on the side. Sushi wise… such a disappointment. The rice was over cooked, mushy and not sticky at all. The avocado was hard & unripe - and one of the rolls literally had store bought siracha & siracha mayo COVERING them… Such a weird lunch experience… yourself the disappointment..

The manager Alesandro is very rude and not a moral guy. Beware of getting food there,cause they try to give old foods to customers

We visited for an early lunch on a Sunday. For most of our meal we were the only guests there. Worth noting, the menu in the restaurant was much smaller than the version on their website, but still included most of the items we had...

We walked in without having made a reservation but the person who received us was very understanding. We were given a table by the grill and received our food within a reasonable amount of time. The food is amazingly tasty. It feels like an explosion...

Truly fantastic live music on a dreary Sunday A friendly staff and wine and drinks are priced fairly - didn’t eat but food looked good

Food was ok. Music was too loud to have a conversation. Tables crammed together. Waiting staff came across as dim. Disappointing experience.

Wir haben das Ukai zwei mal in fünf Tagen besucht denn dass leckere asiatische Essen war absolut befriedigend und die...

Hallöchen:) Ich war mit meiner Schwester 2mal in dem Restaurant innerhalb von fünf Tagen. Das Sushi war göttlich, einfach nur...

Have been coming here for years when in london. Particularly on a Saturday afternoon you can enjoy a fabulously Japanese meal and then listen to the music that starts around 3pm. The house band are just brilliant playing great instrumental tracks (the drummer and band...

saturday 3 September, table of 2 7,45pm. nice vibes environment, we order some drinks, a couple of starters and 2 mains. waiters very helpful and polites (and here finish the good things). starters very small For the price, arrived literally in 30 seconds before drinks,...

Had dinner with a friend. The place looks nice but the atmosphere isn't that of a Japanese restaurant. I say this because although we really really enjoyed the food. The music was so loud I could hardly hear my friend or the waiters. The food...

The food was very very average at best. Felt nauseous after dinning. Left my sunglasses and there was no number to call, reached out via email and instagram to no avail- seemed like intentional incompetence so someone working there could have my sunglasses. Completely awful...

This place is vegetarian friendly if you want absolutely nothing to eat, at all! Cupboard is bare at Ukai. Is it a supply chain issue? Famish. I suggest they install a crawl-up window. Staff was inattentive at best.

Veldig god overraskelse i Portobello, London Vi fant denne restauranten, ved et lykketreff i kaoset av Portobello market Restaurant er...

Had a very nice visit to Ukai with a colleague. The cocktails were balanced and the bartender offered good recommendations. Food was quite good as well, enjoyed a number of starters and a sushi platter.

I am a huge fan of ukai and I eat here regularly, tonight however I was very disappointed with my food. I ordered take out, got most of my usual favourites, sadly the rock shrimp which is my absolute favourite was not as good as...