Based on 5.742 opinions finded in 2 websites
Based on 5.742 opinions finded in 2 websites
Nº 386 in 1366 in Kensington and Chelsea
Nº 7 of 46 Japanese in Kensington and Chelsea
Opinions
Always a pleasure to dine here. Rachid, our server was great
Ren Raj . 2024-12-14
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Rachid was great and efficient.
Sammas Ng . 2024-12-14
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Rachis was excellent very attentive
Carolina Pretti . 2024-12-14
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Rachid was superb, very helpful and friendly
Gary Shaw . 2024-12-14
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Lovely family meal. We enjoyed the butter fountain. Our server Rachid was excellent 👌
laura shaw . 2024-12-14
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Rachid was very good. He was very attentive and nice.
Yasmin Ahmadi . 2024-12-14
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First class services from Rachid 👏🏻👏🏻
Heman Yiu . 2024-12-14
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Rashid is very professional and nice. He made our experience very pleasant
Paola Lambri . 2024-12-14
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Amazing food and great service from Rachio!
Alex Wentworth . 2024-12-13
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adri made the night so special, she made us feel so welcome and right at home. it was definitely a night to remember and will recommend this place to all my friends.
Irene Orunesu . 2024-12-13
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Rachid was a top notch waiter! Fast and efficient!
Matt Lam . 2024-12-13
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Rachid was wonderful and the food was excellent
Matthew DeWalt . 2024-12-13
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Great service from Rachid and very welcoming
Fatimah Alfadeel . 2024-12-13
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Adri was the best. waitress I’ve ever had! She was so sweet and she made my birthday dinner so special! Thank you adri!!
Emma Balirano . 2024-12-13
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Friendly staff and good, reasonably priced for!
Paul Mayer . 2024-12-12
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The best scallop I have ever eaten was here. and their lobsters are great. He did the main service. He helped me have a very polite, caring, professional and warm dinner. Thank you, I recommend
Hande Var . 2024-12-12
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We ordered a B&L combo and a Caesar salad. The lobster was cooked well and cracked. Our waiter Zak was also very helpful and offered great service.
Tom Pan . 2024-12-10
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I have visited this burger and lobster twice and I loved it 🥰 the ambiance and the atmosphere was amazing! Highly recommended for anyone who loves lobster 🦞
Nana Abena Acheampomaa . 2024-12-10
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Zak served me, amazing guy, very helpful and made me feel welcomed and comfortable. I dined alone for the first time, and in a busy environment lol. Great guy.
harjinder Singh . 2024-12-10
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The service zak provide is beyond perfect! We feel very welcomed and enjoyed the food here! Keep up the good working spirit!!!
砣砣酱 . 2024-12-10
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Lovely service by Zak and he was very friendly
Daryle chan . 2024-12-10
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ADRI she was the best waitress ever she served us for everything we want besides her beautiful spirit and charming smile .. thank you so much
A M . 2024-12-09
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Thank you ADRI for transformed an ordinary meal into an exceptional dining experience with her warm personality, deep menu knowledge, and impeccable, attentive service that made every moment feel personalized and delightful.
Maryam Alajmi . 2024-12-09
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Zak is the best waiter ever, super friendly and helpful
Ludo Inglis . 2024-12-08
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Great experience really enjoyed our meal Special thanks to Zakir who gives us excellent service
Ali Khan . 2024-12-07
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Great service from RACHID. Felt like a 5 star dining experience! Great server
Dima Alm . 2024-12-07
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Honestly the best customer service ever! The ribs we ordered were burnt and the manager gave us complimentary ribs and removed the service charge! Great vibe, lovely drink. BUSY AF during the Christmas season! Must visit!
World TV . 2024-12-07
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Zaks eye contact was a bit much but other than that it was pretty good solid place 8/10 ZAK TOOK TOO LONG TO GET THE BILL!! AND DIDNT GIVE US THE CHANGE
Lily Barr . 2024-12-07
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Me and my partner came here a couple of nights ago for his birthday after a long day of shopping and lubi our server was so lovely and attentive the whole night! She deserves a raise!
Lauren McCall . 2024-12-07
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The food was delicious once I ordered a chicken burger 10/10 I liked the lobster roll Both come with fries and are delicious Truffle Mac n Cheese 8/10 The employee Zakir was very nice and served us very well
Reema . 2024-12-07
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Rachid was a great waiter - very helpful and excellent service from him.
Sima AlMutlak . 2024-12-07
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Rashid was very helpful. Nice man
Khaled Ahmad . 2024-12-06
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Rachid the best one. Excellent service
خليفة ال علي . 2024-12-06
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Thank you Rachid for serving our food
Mubarak AlOthman . 2024-12-06
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Ana is the best!!! She gave us best suggestions from the menu and the service
Beliz Naz Ozisikcilar . 2024-12-06
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The best waiter ever. Really polite & helpful Rachid is.
Alagie Sonko . 2024-12-06
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Rachid was nice It was amazing experience
khalifa almansoori . 2024-12-06
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Rachid wS our waiter excellent withatrenyion yo details.
Mohana Almokhaitah . 2024-12-06
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I had an amazing time at Burger and Lobster. We ordered the 2.1kg lobster and the meat was so substantial and sweet. It was a lovely experience dining in here because of our server, Rachid, who spent the time to explain his recommendation and checked in with us frequently regarding our food. We had a blast and can’t wait to be back next time! :-)
yingzz . 2024-12-06
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Amazing service from Rachid, very friendly and attentive., the food was also amazing and well cooked
Sunsetbloom . 2024-12-06
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Food was good, oyster is a bit small but love the lobster roll and fries. Lubi , the staff who looked after us was very nice and helpful 😉
Angel . 2024-12-05
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Rachid was friendly and attentive.
Hana Taha . 2024-12-05
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Service amazing - food good but incredibly stingy portion as opposed to the Leicester Square outlet. Waiter was amazing!
M G . 2024-12-05
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Zakir is the best Thanks zaker for the amazing service
Khalifa Binharib . 2024-12-05
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Served by Rachid Enjoyable dinner Lobster roll is good Burger is less outstanding
Theodore . 2024-12-05
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Rachid took care of the service for us. Although we were few he managed to entertain us and handle all the orders.
Rols Tibourtine . 2024-12-05
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The service was very great and perfect by rachid
Shadin At . 2024-12-05
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Rachid served us was excellent and funny
F A . 2024-12-05
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I recently had a great experience at a restaurant thanks to zakir who served us and recommended lobster food was amazing and tasty . He was friendly and attentive, making us feel welcome right away. His knowledge of the menu helped us choose delicious dishes, and he even offered great alternatives for my friend with dietary restrictions. Overall, the service was fantastic and really enhanced our meal. I highly recommend this place!
Sayil Abbas . 2024-12-05
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Exceptional dinner and really beautiful service. We used to go to Burger & Lobster in Clerkenwell a lot when it first opened and we lived nearby, and it was good, but the menu now has expanded, in a careful & very high quality way. The food we had tonight was from a kitchen that really knows what it is doing. All delicious, and everything spot on, from the fabulous garlic butter to the amazing ribs. Just great quality & everything done beautifully. Save room if you can for the chocolate bombe pudding and enjoy the theatre of it, and also the absolute gorgeousness of every morsel. Best of all (and it's a high bar) was the brilliant service. From the really lovely girl with the long hair who seated us (and then so kindly reseated us when our middle aged ears needed a slightly quieter spot), and so sweetly checked in on us towards the end of our meal, to the various lovely people who looked after us throughout, just the best. Was altogether so good that we are planning to go back in January for a repeat performance - thanks so much everyone!
At . 2024-12-05
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Rachid is the best waiter, very good service and very nice
claudio pizano . 2024-12-05
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Excellent meal. The beast burger was very tasty. Great service from Lubi.
Regula Blum . 2024-12-05
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A restaurant with tasty lobsters and nice environment. The staff were friendly, Oliver served us very well. Will go again if I have chance.
Joey Pou . 2024-12-05
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Rachid took good care of and was so polite and professional and he explained the whole menu to me
Faisal Alhusseini . 2024-12-05
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Lubi was amazing, she made us feel so welcome!!!
Iman Mohamed . 2024-12-05
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Visited with my daughter and grandchildren and ordered a family meal. The lobster roll was perfect, the burger was probably the best I have ever had, the salad, pickles and macaroni cheese were all gorgeous. The house wine was lovely. The lobster, however, was probably the worst we have ever had. Overcooked and dry. The staff never once asked how the food was. We were left with plates on the table for far too long and couldn't catch the eye of a waiter/waitress to ask them to clear. We decided to speak to the desk people as we left but it had got very busy. The people who were desperate for all our details on the way in wouldn't look or speak to us on the way out.
Tracy Knight . 2024-12-04
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Came here after years but somewhat enjoyed the meal. The lobster was great but the lobster mac n cheese had a bit of a stale lobster smell. This is when Kay took care of us and switched it out for another lobster roll.
Aashna Gajra . 2024-12-03
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The first time I tried it, it was really delicious! The price was a bit high, but I can understand why given the quality of the food and service.
Phattaraporn Ketsiri . 2024-12-01
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My family came to Burger and lobster Knightsbridge, our server Zak recommended us Lobster croquettes it was such an amazing finger licking yummy we never tried something like this before . Service was amazing Zak was very attentive, polite, ambience good but bit noisy. Highly recommended
farooq hussain . 2024-12-01
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The burger with beef & lobster was amazing , also great customer service from Ana !
Kelly Elv . 2024-11-29
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Rachid was really helpful and quick
Latifa Alameri . 2024-11-29
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Lovely atmosphere and Ana was amazing and lovely Incredible service !!the food was fresh and tasty !! thank you!!!
vic vic . 2024-11-29
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All staff being super nice and kind, with Rachid specifically served me with great care and attitude - recommend this branch for anyone who would like to dine in Burger and Lobster
Allison Cheung . 2024-11-29
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Thanks for Rachid for his kind service
raed mu . 2024-11-29
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Rachid was fantastic. Really made our lunch even more special!!
Marc Wood . 2024-11-29
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Rachid was so polite and very welcoming during our meal, he really made our experience worthwhile and I really enjoyed the experience at burger and lobster
Kwon Hepburn . 2024-11-28
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Oliver was really kind and polite
Cem Danon . 2024-11-14
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Love coming to this burger and lobster. Food is always amazing and friendly service especially from Lubi. We will be back soon.
Layla Duffell . 2024-11-13
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Lubi is a nice person Who recommended great starters.
Bilgehan ENGIN . 2024-11-13
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Lubi was excellent from start to finish. Welcoming smile and good vibes through out our meal!
marie hughes . 2024-11-13
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Ka ok serve us perfectly . Well done
Azlina Noor . 2024-11-13
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the diner rachid served me and my mother very well and was very polite.
Konstantin Blazevski . 2024-11-12
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The service and food were good, but I did not like the ambiance. I think we need to choose other branches to have a more enjoyable time. I will try them in time.
Zeyno Ballı . 2024-11-12
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Food is always good. Great service from our server Rachid.
Evangelos Pavlides . 2024-11-12
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Best server, amazing conversation made me comfortable with good service
Issa Almusafir . 2024-11-12
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We had a great time! Oliver was such a great host!!!
Jil Mandeng . 2024-11-12
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Very good food and very good service from Rachid, the person who served us.
Manuela Sierra . 2024-11-12
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All is perfect dinner with a good service and very warm welcome from staff name Rachid
Nutthapol Wansao . 2024-11-12
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Great food - thank you Oliver for great service
Magali Allport . 2024-11-12
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Rachid amazing guy. He really look after us and we will definitely coming back because of him. So friendly thank you. Amazing staff
Hotel Xcaret Xcaret . 2024-11-12
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I’m a regular customer at Burger & Lobster. And customer service is always been great. Highlight of my night , Rashid gave us a excellent service.
Wendy S . 2024-11-12
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Rachid did a great job serving us! He make sure we have everything we need.
Medialyne Jimenez . 2024-11-12
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I won a competition on Instagram Me and my two guests were treated like royalty from the moment we arrived. A lady, her name began with L? Was very accommodating, making us laugh and feel comfortable.. the manager even came over not only to say congratulations but to recommend dishes & cocktails which we were very grateful for. We had oysters, wagyu beef burger, lobster…all of which we had never tried before & wow it was incredible. We will be back next time we visit London. Thank you to all the team. A proper all round brilliant dining experience
Dave Grayson . 2024-11-11
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Very good food and friendly service! Would really recommend!
Celine Verrept . 2024-11-11
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Lubi gave us amazing friendly service. Thank you!
Tashoya Mae . 2024-11-10
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Kalok was fantastic. Absolutely great service, truly a star. Give that man a raise! This was my first time at this restaurant and his fantastic service will have me coming back.
Grace Nziengui . 2024-11-10
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Good restaurant, nice location and reasonable price. Rahman was a helpful person and he was trying to make everything comfortable and clear for us.
ِAdel Althubiani . 2024-11-10
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Had the steam lobster and it was delicious. Good atmosphere and great service by Adri. Super helpful and professional. Will visit again for sure
William Hung . 2024-11-09
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Had a wonderful experience!! Very friendly and attentive staff, our lovely waiter Kamil made our experience really memorable. We really felt looked after. Will be returning very soon
Sara Hamed . 2024-11-09
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Oliver is the best! Super sweet.
Fairouz Hafiz . 2024-11-09
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Well done Oliver! Best service!
Amr Abdelrahim . 2024-11-08
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Hi the food was excellent and the service from oliver was so good very friendly. We will definitely visit again
Lucy Mcgarr . 2024-11-08
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Everything was good so far, Special thanks for Lubi 🙏🏼
Yazeed . 2024-11-08
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Good food,Oliver great service👍
with an A Kan . 2024-11-08
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My favourite restaurant in town, thanks for Oliver’s service tonight
Malinda Ma . 2024-11-08
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We had a lovely meal here and the service was great, thanks Oliver!
Keren Atzmon Barr . 2024-11-07
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Oliver was the best ever …. Quick and nice
ahmed aldow . 2024-11-07
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Our experience at burger and lobster was incredible. Ana made it a total joy - she had extremely great knowledge on the menu and recommended great dishes.
Tasnim Ahmed . 2024-11-07
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Stefan is so lovely and funny such in amazing person
sultan alsamahi . 2024-11-06
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Stephan goes above and beyond ensuring all his customers are enjoying their experience in Burger & Lobster. At all times a ‘nothing too much trouble’ attitude is displayed.
Jean-Claude CUISANT . 2024-11-06
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Used to frequent here as a student. But during my last visit in November 2024, we were down with severe food poisoning after dining here and missed our flight to Rome. Called to tell the restaurant the same, did not expect compensation from them whatsoever, but they were extremely defensive and denied it entirely. Take your chance to eat here but you have been warned!