Waterstones Cafe in Sunderland

Went to waterstones today 30th September and was treated extremely professionally by two members of staff unfortunately I didn't get their names one was from Bulgaria and we had an amazing conversation the other was extremely polite and called me my lovely which believe me at 65 made my day. hang on to those two they will keep your customers coming back my sister and I certainly will. Well done

A welcome as warm as the latte, honestly, couldn't have been better. I like the bookshop anyway and it's always clean and friendly but Kat and Jen always go that extra mile to make me, and my family, welcome. Even when it's busy, they keep everyone happy with kindness, efficiency and great spacial awareness. Brilliant! The coffees good too.

Most of the younger staff are friendly and helpful, but manageress (i presume by the way she treats the other staff) is not. Much pleasanter when she isn't there, and the other staff are happier. I used to go daily. I don't any more. Staff have left because of her bad attitude, and so have customers.

Fabulous coffee & cookies here very friendly staff :-) a peaceful place to relax after viewing all the fabulous books on offer

This seems a nice cafe, lovely coffee, and staff were lovely, but only criticism is that the food (cakes, teacakes, cakes) is left sitting out all day. There is a small pane of glass over some of them but they are still open at the back for flies and dust. Especially the teacakes/scones are sitting there for everyone in the queue to cough and sneeze over. So if you get a scone it might have been sat out for a couple of days. They need to be in glass 'domes' or a larger glass cabinet or fridge. The other bugbear is staff handling money then touching your food without washing hands or using gloves. Its a shame because cake was really nice but i wouldnt eat there again until they sort the food hygiene out. Coffee was great!!!

Lovely place to come for a quick brew in the midst of town. Nicely tucked away, with cosy chairs and tea & teacakes it's a great place to chill out for an hour in the middle of the shopping centre....

This is a place I often call into if I'm shopping in Sunderland. Since it became independent the difference has been amazing - gone is the faceless, generic chain & now it's somewhere with character. The main reason I'm writing this review is to highlight the fact that they are one of only a couple of places in Sunderland who know how to make a true Flat White coffee - it's a joy to drink & I always savour it because I know through experience that so few so-called 'barristas' understand what's involved. Well worth a visit for their expertise in this alone.

Tucked upstairs in Waterstones bookshop in the shopping centre this is a favoured lunchtime retreat. Bang in the city centre but being tucked away upstairs you don't feel like your in a shopping centres. Nice teas/coffees, light snacks, cakes all at decent prices.

This cafe is now independently owned and the difference is wonderful. It has a warm welcoming relaxed vibe with lovely food and drink and comfy chairs.