Wingstop Beckton in Newham

Small order around 9pm, no other customers, got parked, had to wait 15 minutes for the food. Chips were undercooked and the rest of the food was cold. Would avoid this McDonald's going forward

I waited 1hr 15min for my order. It arrived ice cold, I could not eat. Extremely disappointing. No luck it getting this sorted through App help. Worst experience.

I had one of the worst experiences at McDonald’s yesterday . The customer service was absolutely terrible! The staff seemed completely uninterested in doing their job. I waited an unusually long time for my order, only to get home and realize they missed some of my items! Not only was my meal incomplete, but when I tried to call the store to address the issue, no one picked up. It’s incredibly frustrating to pay for something and not get what you ordered. On top of that, the employees were rude and dismissive when I tried to clarify my order at the counter. It felt like they couldn’t care less about their customers. We then had to go and drive their ourself to discuss the issue and the employees were rude and making unnecessary remarks behind the counter, the manager that came was completely rude and was laughing while trying to discuss this issue. This attitude frustrated me a lot as they were not trying to apologise this caused me to throw their supplies across the counter. As I had to drive 25min there and back just to discuss this issue and wasted £15 of petrol and they was laughing and being disrespectful saying remarks like “they came for one cheeseburger” this was not needed. Then on top of that one employee tried stand up to me. This kind of carelessness and lack of basic customer service is unacceptable. McDonald’s needs to do better if they want to keep loyal customers because I’m not coming back to this location anytime soon. This happened 30/11/2024

Food was cold and could Tell was old

we ordered at 8.35pm and food was delivered at 9.15pm. 40 minutes. all the food was so cold it all had to be microwaved. the chips went soggy. the lettuce was limp. the nuggets were tough

Food did not arrive, went to the wrong address

honestly this mcdonald’s is a joke! don’t know why i even bother thinking it will be better when i order it because it never is. do not order from here

missing items not packed at restaurant

Delivery was great but item was missing (the 20 nuggets box).

I did not receive my two double cheeseburgers

Missing item as always. Horrible service, would give 0 stars if ther was the option.

I ordered a cheese burger and they put no meat inside the burger, just cheese. Extremely frustrating as this was a takeaway and I only realised after I left the store. Awful experience I am reporting the staff to headquarters

Overcooked french fries, cold and stale burgers. Refused any form of refund.

what was delivered was great but half the order was missing so no lunch for 2 people and changed delivery time 3 times

Average McDonald's, average staff service. Average tasting McDonald's.

Cold food!! Complaint about chicken selects, they served the hot foods, rest of the food was cold, ordered chicken nuggets for child, was cold, cheese bites was cold, bad customer service

thanks for the delivery today much appreciated.

awful food, cold even though the restaurant is less than a 10 min drive. missing toppings on burger and they didnt even start preparing for 40 minutes.

My food was so cold and missing some items

thanks for tonight's delivery much appreciated

I always order from gallons and I live in Canning Town it takes longer but worth it always has my items and always add extra for the children’s happy meals :))))

Thank you for tonight's order much appreciated.

I wait for my order more than 15 min Nobody come to said sorry for late and ect Hospitality very poor

Getting worse...service is non existent.. giving you the 'i don't care' attitude...Muslim girl there on a Sunday lunchtime gave me my food and gave no thank you. Nice they appreciate customers who are paying her wages...not! Food also terrible...burgers thrown together and look a state. Look closely at them working in the kitchen and you'll feel ill...no gloves 🤮 I do not recommend this McDonald's...🛑STAY AWAY!!!🛑

food cold stuff missing from the meal it's always the same

Order was not fulfilled, missing both fries and ice cream and missing one drink. Don’t think I’ll order again, because this isn’t the first time this has happened.

die Bestellung ist nicht angekommen.

My order was wrung and all the items of my food was cold

For the first time the order arrived on time and warm (not piping hot, but I don't think you get one not even at the restaurant). good job at the driver as well

Drive thru- If you don't mind, restraunt waiting for fast food then this is your place.. Some of the staff actually care and try to be helpful, but some just have no clue. Why serve more customers and ask for their order if you cant make the food for the person at the front of the queue? Majority of people wait.. for What 🙈

Took them 2 hours to prepare a 10-minute meal and when it finally got to us it was stale, cold and slapdashed in the box! 👎👎👎👎👎

Driver was amazing and friendly- Food a bit cold

The cheeseburger was soggy and smelt funny so couldn’t be eaten

All went home kids and me and Mrs up all night 🤒 ill.

burgers in the bigmac were burnt

Just like any other McDonald's.

Pay more attention to, always items missing

I feel really sorry for the employees. The place clearly lacking of the right management. Serving is chaotic and waiting for food for 40 minutes is the norm. Uncool. 👎👎

Food prepared wrong. How hard is it to read the instructions. No mayo or sweet chilli sauce, it arrived with no cucumber or lettuce and with mayo and sweet chilli sauce. Not good enough, I had to pay delivery to order it again

Never going back there again. The staff are so rude. The place was all dirty with rubbish everywhere. Not worth the time

The above review comes from a one-time visit to the drive-through: Food: 2*** Check the photo for reference. Is this the McDonald’s standard now? Higher prices, lower quality, and burnt meat. Service: 4* The employees are trying and working hard. Overall experience: 2* Disappointing food standards on both burgers and fries.

at this point it’s ridiculous; every time you order something it’s either cold or the wrong order every single time??? they need new staff members that can read and know what to do and how to make food because clearly these ones can’t. fast food is quick and easy how does this restaurant make it hard?

I ordered 9 chicken nuggets it came with a burger

The Driver Ahmed I give him 5 star. The quality of food was not great.

I got the food 45 minutes later. Staff are so rude and slow 😡😡😡

Very bad service and so so slow

I Been back after 5 months and everything it's the same,staff is horrible with costumer, please who ever is managing this restaurant please put the staff for more training 🙏 and let them know that costumer has nothing to do with their bad day. Spread love ❤️ Bless

Would be zero stars if could post with none. Just walked out to go to the other local mcdonalds due to standing at the counter to places an order with every staff member walking past and not offering to serve. 2 adults + 2 children worth of meal revenue going to your neighbours, hope the service is better there because yours is useless 👎

The food preparation at Beckton McDonald's branch is absolutely atrocious. The food is over cooked and the patties are thrown into the buns like rag dolls. The soft drinks seem to be watered down might as well drink tap water. 😡😡

no straws, sauces, cold food or missing items is a staple for this branch

My burger was cold and the chips were also cold and the mid bottom section was hard wasnt happy with order also took time to recieve this so probs went cold due to that but sadly i wasnt happy and wont be reordering any time soon.

There was no hash browns and no sausage for my pancakes

I did not get my order courier has got my food and I did not see my food around here because he ate my food or did something wrong that's why give back my money !!!

Very friendly staff, who explained in detail about various offers. Nice place to sit down and enjoy your meal. Free parking.

keep forgetting to add sauces...its just frustrating as we all love a dip with our nuggets

Superb and fantastic experience..

food was cold... like not even luke warm. and we all know reheated maccies is not the one

This is my local joint. Great customer service and amazing group of people. I love Surinder who has been working here for many years. Where are you Charlie? Great people. Thank you for a great experience always.

cold food! delay in delivery! delivery man didn't ring the bell

Only found one helpful staff member,the lady in charge was very unhelpful and had a terrible attitude, the tables where dirty and staff didn't want to clean them, had to listen to to a middle Eastern radio program the whole time being played by the restaurant. all in all a very unpleasant dining experience

Very Long Wait time 1 hour and didn't even get My order we asked them but the food still didn't come. Staff very poor forst from management Customers waiting a long time to get there order given to them not cleaned rubbish every where on the tables and floor I think this place should be Shut down and cleaned for hygiene I'll never go to McDonald's Beckton Ever again

Only 1 helpful staff member and toe manager had an attitude problem made us feel very uncomfortable and they had a non English speaking program playing on there pa system sounded like someone praying or preaching

Been here last week, with hygiene and cross-contamination issues, and felt like throwing up.

Slow service, limited parking space, if there is traffic jam will take 2 hours to get out.

I was waiting more than 30 minutes for my meal I eat and 2 weeks later I get thickets for parking 47 minutes

A mis hijos les encantan las alitas picantes, y la salsa ranchera. En esta ocasión tardó unos 10 parientes en hacer y ordenar y la cola se iba por la puerta. Después de que pedimos que tomó otros 10 minutos para conseguir nuestra toma lejos. El lugar estaba lleno, así que tuvimos que hacer comida para llevar.

Never Busy. Food always hot and fresh and the staff are super friendly. My favourite location by far.

It was late and food was cold I would like a full refund

Haven’t received my food at all

They don't really know what they are doing, very slow and confusing

You can enjoy a peaceful morning with good American Food in a comfortable environment

Typical with McDonald’s some food totally wrong and rest of it is missing they need to check food before it goes out I’m getting it all the time at the moment

I’m not throwing shade at the delivery driver because he was at the restaurant for a long time just waiting for the food to be ready. When he delivered the order the food was cold, and the fries were undercooked. Chicken nuggets were inedible and burgers tasted like cardboard.

Absolutely rubbish service if there was a zero for service I would've put that instead.

Tried new hatrick Its just below average Doesn’t taste good

My food was not delivered and it said it was delivered

"Drive through" means pay money, go park over there and wait half an hour

Missed item - Bacon Double Cheeseburger

OMG.... I've pulled up at Beckton Drive Thu at 23:51 to. Be asked to pull up in bay 1...... there was nobody before or after.me! What is the pony of that, it.juat makes.the unfortunate over worked staff, work even.more!

Wrong order I paid 9£ for chicken selects and was given 9 nuggets wthhh

you pay for what you get. It is McDonald's restaurant

I told them i was allergic and they gave me cheese in the burger

Quite place. Good to take away

My drink spilt and went all over my food which made it un eatable. Driver knew about this . Also missing apple pie . This happens frequently so want a friend as this is unacceptable

I ordered some 5 chicken selects bit there were only 4in the box.Not happy

The chips are made two days ago,and the staff forget to make full order, send me only half.

food was awfully cold and order was so wrong

My order didn’t come 😡poor service

I am missing items and I have children to feed I am not happy

A bunch of rowdy children throwing ketchup and food around the restaurant and covered me in ketchup. Staff did NOTHING and let it happen.

Don't eat here. Crap food, even worse service.

There is always something missing with my order

i usually go here cus it convenient however today i waited like 10 mins for the mango smoothie. mind you a medium costs like almost £3 and they didn’t even fill it up properly. very disappointed

Had a whole Big Mac and fries missing and my burger. Food that did come was stone cold. Never ordering from this McDonald’s again

ABOMINATION, ORDERED A CHICKEN BIGMAC GOT A 9/11 TOWER. Burger dry, opened the box with the layers just flying out. Atmosphere horrible got harassed by a worker and didn’t use gloves when making the food just dumped it all in the box. Flies on me and my food . ABSOLUTE DISGRACE

Missing tomato dip for cheese bites

Never follows instructions with delivery. Always missing items and never gives sauces, straws. I don’t know who’s working and managing these stores but they’re complete jokes.

Good stop after shopping. Went drive thru

I had an incredibly disappointing experience at a restaurant recently. The place was a mess, with uneaten food and boxes strewn about, and the staff seemed more interested in chatting than cleaning. The fries were stale and cold, and when we asked for fresh ones, they were only half filled. To make matters worse, we were asked to leave halfway through our meal because the store was closing early, with no prior warning. As someone who runs a franchise myself, I can say that the way this place was managed was a complete disaster. I won't be returning and will stick to the Beckton McDonald's instead, where the service and food are consistently good.

Disappointed that they removed chicken legend and replaced with disgusting chicken burger.