Wong Kei in City of London, Westminster

Horrible experience there. Food was mid and the service, well I’ve never seen that in my life. I ordered meat and it came with seafood and it was never written or nor the allergens too. When I asked the server to see the menu again to tell him that I didn’t order that, he got mad and talked to us very badly saying it was our fault. Wanted to ask for the menu again and the guy said no. Then they gave it back without seafood and didn’t even say they were sorry. Wasn’t even good. I think there’s way better restaurants out there than this, especially when you get treated like this.

terrible service and can only paid by cash really disappointed with the food...

This is the overlooked gem in Chinatown and everything I've been looking for in London. Cheap, no frills but tasty food in good portions. Note it's cash only and, importantly, no service charge! Service might not be with a smile but it's quick and efficient. You're here to eat, not make friends. You are immediately given a pot of hot tea, free of charge, once you're sat (just sit wherever they tell you to). Plenty of chilli crisp oil and soy sauce ready as table condiments. The setting and food really took me back to Hong Kong. I'm really don't know anywhere more authentic!

This place was great when the staff were rude to you and served good food. Now it offers very average food and indifferent staff

Sister Ya’s service attitude has remained the same in Hong Kong for ten years and has never changed, so she is given 5 stars. However, ten years ago, the food was pretty good. Even though it was more expensive, the prices were still reasonable. However, the quality of food today is really poor. Fried rice with salted fish and chicken is ok with wok gas Salt and pepper squid powder is loose and oily Ginger and green onion oysters. The aroma of ginger and green onions is not noticeable, and the gravy is still watery. Alas, I felt very sad while eating. The sad thing was not because I ate something that was not good to eat, but because I saw Wang Kee getting worse and worse. I was so full of food that when I cooked it, I didn’t want to cook it anymore. Although everyone may not care, they all hope that Wang Kee can have a good image and eat well at the same time. Let his strength speak for himself.

Food always good here - BBQ pork & vegetable with oyster. I come to eat here every time when I come to London.

Just had lunch in Wong Kei. Good food, good price and very good service. Free tea as well. Will definitely come again. Ignore all the negative comments on the social media

Food super authentic, hot and fast. Food slaps, but some of the wait staff with attitude and the desire to yell need a slap too

The best roast duck noodle soup in london. Been going there since 2006

Food is amazing and very cheap and Hong Kong style, they even have 蝦多士, the service is just very Hong Kong, I don’t think they r rude, they r just efficient hahaha, they also all smile

One of my top favourite restaurants in Chinatown. Only reason I don't go every time I'm in the area is I don't carry cash (no card payment). Food is perfect every time and service is exactly as I like it: quick, efficient, fuss-free. Excellent value for money.

It tastes very bad. Don't waste your money by eating next door or elsewhere. The attitude of the store staff is very bad and they are very respectful to white people. It's a bad restaurant that worships foreigners.

Go to this restaurant after les miserable. Most restaurants were closed around 10:30pm. Only wong kei opened. Poor hygiene. The chopsticks had a layer of grease. Threw up 3 hours after going to this restaurant. Ordered Singaporean fried rice noodle, tasted really really bad. The tea wasn’t good.

Wong Kei is a no-frills, budget-friendly spot for a quick meal. Don’t expect an atmospheric dining experience or attentive service—this place is all about efficiency. Cash payments only, and the waiters are famously abrupt when taking your order. You’ll likely be seated at a communal table in a setting reminiscent of a 1970s canteen, complete with red carpet. Once you embrace the charm of its utilitarian vibe, you can focus on enjoying the food. Be sure to ask for the bill as soon as you’re done eating—lingering isn’t encouraged—then carry on with your day.

I had really bad experience at this restaurant. A waiter guy was so rude. We asked for extra empty bowl, he just went by saying there were bowls given already ...Never experienced like this before...

Do not go Won Kei’s if you are wanting 5 Star treatment with exceptional customer service, with an overtly pleasant atmosphere & especially if you are the type of person to be easily offended! However, Go Won Kei’s if you want a down to earth no frill's comical like service with lots of character, good food & price! After a good walk around on a Saturday evening in Chinatown/Soho, most restaurants had huge queues outside of them….me & my bro didn’t want to be waiting up to an hour or so, especially since it was cold outside, so we decided to hit Won Kei’s as nobody was queuing outside! It wasn’t crazy busy as we walked in and were guided upstairs to dine. Once we were upstairs, the main waiter there was setting up two spaces on a large round table to sit with other customers. When he asked us to sit there, I kindly declined & asked to be seated at a two persons table in which he said was perfectly fine. We just had to wait for a few minutes longer. Then our table was ready & we were very pleased as we were sat by the window! We had spare ribs and sauce, half crispy duck with pancakes, Singapore fried noodles & Sweet and sour chicken with rice. Everything tasted lovely and freshly cooked.The atmosphere and service was great! This place is the complete opposite of pretentious. I’ve never been to China but I can imagine that there are many places similar to Won Kei’s! And to me that is more authentic then a lot of the restaurants near there! The food has always been consistent and at good standards every time I’ve been there. Overall, out of 10…I give this place a solid 8.5!

Food is fantastic, service is fast and keep topping up tea 🫖👍

I have been going here for over 30 years. In the last four months I have been overcharged by £5/£10 on every visit. Today I confronted the manager, guy with a pony tail on the ground floor. He just got very annoyed and aggressive. Funnily enough, there was another customer that was over charged too. The food is good. But over charging is not on!!!

Used to have a really good food my Singapore fried noodles were oily - we went there a 8 of us but will choose other option next time.

Very rude helper and staff! Not only did the helper insult me and my friends for NOT DRINKING THE WHOLE CUP OF WATER, they were being racist! Additionally, the food were cold and not delicious. Not recommended AT ALL.

This place has improved a lot they are less rude than before some of the employees are good some others need to lear manners. The food was good, some dishes better and others. They delivered all pretty quick .. you get free Chinese tea. The toilet were clean, is only possible to pay with cash. Not cards allowed.

It may not seem cheap when converted into Japanese yen, but it is still cheaper than other stores.

Very rude staff. Not nice atmosphere 😕

I don't understand the low ratings. This restaurant is amazing. Roast duck is really nice. It reminds me of the food in Hong Kong.

Absolutly unfriendly waitress. Rice with to less Sauce. Pay only with cash

Rude, rude, rude!!!! Absolutely disgusting to their customers!!!

If you want great food delivered efficiency, you’re gonna be happy… if you want bells and whistles, go somewhere where they blow smoke and charge you extra for it

Beat Duck Noodle Soup in the world

Bad pricing and the worst food in china town period

Food quality and service attitude are average.

Simply classic Chinese, it never fails to please

Hard to fault Wong Kei, I've been eating there irregularly for nearly 30 years. I wouldn't take a date here but great for either a solo pitstop or even for a group - prices are cheap, portions are large, service is quick, and most importantly the food tastes great. They used to trade on a reputation of rude and abrupt service but this seems to have gone now. Still expect to be seated anywhere across a number of floors and potentially to have to share a table at busy times.

This is a garbage place, get lost, don’t even go there

Bad attitude, only accept cash, food tastes bad

The infamous Wong Kei, and that is it! The rudeness of the waiter started as soon as I entered the restaurant. I waited a bit to be seated and the guy just used his finger to point to the direction where to be seated. Without a word, the same waiter dropped the menu in front of me. Picked a duck dried rice noodle - taste was very blend and barely any duck meat, but I could taste lots of onions and bean sprouts. Damage was Gbp12.50, no added tip on the bill and of course CASH only for this restaurant. The usual no thank-you and bye - no human interactions whatsoever. To be honest, that was within my expectation, so Wong Kei did not disappoint me.

Excellent food, quick service. Cash only.

Absolutely avoid, dirty place, food I don't know if it's real, waiters who throw plates at you, they don't want card payments... In short, nothing positive

The muddlers are burned, the treatment is very unpleasant and they force you to pay in cash.

Staff very rude , arrogant and impolite. Food is not delicious as well. Won’t go anymore.

Came here during a friend’s birthday party

As it is! I did get a smile when I went in & left! 😎

Authentic HK char Chan teng experience. Felt surreal having such an experience in central London. Place is old but well-maintained. Prices are very reasonable with no service charge and comes with free Chinese tea. But it only accepts cash.

Honestly the reviews of people complaining are people who had expectations of a proper sit down restaurant, where as Wong Kei is a kitchen and a really bloody good one at that. The noodle soups that they are famous for are exemplary. If your looking to grab a quick dinner in Soho and trying to look after the pennies Wong Kei is your place. We had the wontun soup and the BBQ pork soup and they were absolutely amazing. So fresh and aromatic. We also got the quarter of a duck and pancakes to share as a side and it was again really delicious. No the service isn't super charismatic and engaged, but honestly that's not the service I enjoy. I don't need someone to pretend to be my friend while I order food. Good old school take your order, here's your food, here's the bill. Perfect.

The worst Chinese restaurant I have ever been to. Very disappointed with the customer service at this place. Staff are very rude. Food was nice but found two pieces of hair in the food. Asking for cutlery and drinks was like we was asking for a lot. Would not recommend going there at all. I don’t normally write reviews but on this occasion I had to.

Know that you are going to a place with famously terrible service with quotes from waiters such as "it's not a library hurry and choose" and "no you must sit downstairs!". On this occasion the waiter was awesome! Very helpful and went the extra mile. The food... Well it's epic. Came back after 12 years and sure enough it's better than remembered. Cheap and epic food, hard to compete with!

Me and my friends went there yesterday, the service was alright but the food was absolutely an outrageous. Most of us ordered some kind of soups. I had soup with duck and it’s was horrible, the duck still had bone and it was hard an chewy and did not taste like duck at all. In the won tun soup we found multiple strands of hair wrapped in the dough. We were a few bites in and decided to check some reviews because we were feeling sick by that point, Apparently the Restaurant got sued because of rats found in the kitchen. Anyways I absolutely do not recommend.

has to be one the worst chinese in soho - real talk

37 years since my last visit, the food is still good. The staff were all friendly ( not like 1987 🤣🤣🤣) it’s great. Good food and great prices

By a mile THE BEST Chinese in Chinatown. The reviews are understandable on a 'service' level ... if you're looking for optimum hospitality/attention then this isn't the place for you but the service is rapid (granted - they want you out quickly due to the popularity and wanting the table back) but this is an authentic experience ... the food is EXCELLENT first and foremost (try the BBQ Pork on Rice ... it's not cold as the menu suggests). Having been in London for years, this is the only place we continue to go back to. You won't be disappointed.

Still wonderfully rude. Fabulously organised chaos. The food is fabulous. It's certainly a culinary experience.

Food is scrumptious. Service leaves a tiny bit to be desired but they’re efficient, fast and dotted about if ever you need anything. The place is rough around the edges but the food is insane. Proper authentic. I recommend the stewed beef brisket hot pot and the morning glory 👌

An establishment in London’s Chinatown. Recent upgrades have improved the lighting and increased the size of the wontons in the soup. Service is quick and not rude at all. The hor fun (flat rice noodles) has the classic slightly burnt taste only achievable in the fiery woks of an authentic Chinese restaurant. The salted fish in the fried rice had clumped but the chicken in it was super tender and the greens gave it a delicate flavour.

Many mixed reviews but I love kove love this place

I felt that the person was very lethargic, had no smiles, and did not take things seriously. The only thing I ordered was the barbecued pork duck. It was delicious. I kept telling me that it was cold. I thought it was because the rice and duck meat were both cold...

Proper authentic Chinese in China town. Don’t expect a fancy place nor amazing service. But the food won’t disappoint you. I ordered shrimps noodles and some aubergines, but apparently the staple dishes are the noodle and dumpling soup and the crispy pork rice (met a couple sitting at the same table who told us this). Tea pot included. I’d definitely going back to try them soon. Oh, it’s cash only. Make sure you bring some with you before you go.

Bad experience, unclean restaurant, slow service, bad tasting food. Dont waste your time and money.

Food was fantastic!! Super cheap and you get a boat load of food! Complimentary tea throughout your meal and the staff are extremely attentive.

In the heart of vibrant Soho's Chinatown, Wong Kei's restaurant serves excellent food with decent sized portions at very reasonable prices. I've visited many times, and despite its four floors, very busy at times with students, tourists, and those who live and work locally, the food arrives quickly, and is fresh always served hot. Note: cash payment only

Food was fine and service was actually very fast. However, service was awful really rude and rushed. Also cash only, which is difficult!

I habitually ordered Sanshao rice and stir-fried beef river, and also added a bowl of wonton soup. The taste of "Wang Kee" is amazing (especially the wontons, which are plump and crispy). It turns out that there are also delicious Cantonese restaurants in London. Style cuisine!

I don’t know what happened, but the cashier sister has a black face. Going in to eat really affects your mood.

Food is good, service is notoriously awful (but people come here to experience it!), but for Leicester Sq the prices are very reasonable. Always worth a visit, just remember to bring cash.

Significant price increased since my last visit and portion decreased too. A small plate of fried noodles costs over £12 in a fast food style set up.

Service is very poor. Being brough to upstairs, the short lady with specs was impaient and rude. Ordered duck with plum sauce but came crispy duck. Take away box at 1GBP, and you have to DIY. If you are asian and cant speak Cantonese, dont speak mandarin. We made a mistake n conversed in mandarin, and was treated poorly.

The place was too crowded. We were a group of six and we were only allowed to sit at the six-seat table. When we entered, we saw the eight-seat table and asked for that seat. The waiter said that only eight people could sit, but soon six foreigners came in and they seated us. (Those who have not made reservations) are a little unhappy.

If you want authentic Chinese food, with an authentic Chinese environment and an authentic Chinese service, go to Wong kei. People don't know this, but I'm china they sometimes serve in plastic plates and cups and the waiters treat you in a certain way ...if that happens to you, don't take it personal. Just enjoy the food it the best you will ever taste, it reminds me of china, of home.

垃圾東西 DON'T COME! It is so bad The bbq pork is the worst I have ever eat in my entire life BLAND and not a real bbq pork The service is so bad either, a middle aged lady works in there asked me and my friend to get out because there are someone waiting for the table. I just finished my rice but I still have my drink....she is super rude I would be OK if the food is good with this kind of service But with bad food and bad service.... NO!

No nonsense Hong Kong style cuisine like wonton noodles.

Avoid this place. Staff are more polite to Caucasians than Asians and extremely rude otherwise. In fact they really are the rudest in Chinatown. Food isn’t great either. They also only accept cash. Certainly not keeping up with the modern times.

An institution. Bring cash. Embrace being sat across from a stranger on the canteen tables. Order quickly. Bring your friends, bring your family. Sit on your own and look out at Wardour street. Been coming here since I was a kid and it’s one of the best things about living in this city.

Minus the rude service and outdated decor, in all seriousness, this was a 5-star place many years ago. Large portions at fairly decent prices, especially for London, and fast, efficient service. Now, it's average at best. Prices have gone up like crazy, portions are noticeably smaller, service is not as fast or as efficient anymore (mainly due to staff shortages), and surprise surprise they've recently been caught with mice and cockroach infestations in their kitchen. Used to have good food, good portions and good value for money, now it's just good food. I would recommend checking out other Chinese restaurants in the area before dining here.

Decent Chinese meals, good atmosphere and fast service. Quite pricey for the food and cash only accepted

He has a great attitude. If you want to be scolded, you can come here.

Cash only place! It's quite a challenge. No cash, No food.

Good Chinese food in my opinion. Portion is big, and tasty. Staff is not friendly, speaking loud and no smile. Pay only cash!

Hey...I'd still comeback to eat but mainly because of the price and the quick eat and go process. Don't expect service, it's overrated anyway...but if that's what you expect, go eat elsewhere. Food is just above mediocre, go in with lowish expectations and you won't be disappointed. Remember cash only and chinese tea is free, that alone is a partial win.

I don't understand the positive notes. We were 6 people and we all agreed: the worst food (it seems generous to me to call it food) that they have ever served us. The worst noodles in the world, totally burned. And that was the only flavor that was recognized. Tasteless soup, plastic rice. Regrettable. Wasted money. Very expensive price. The biggest scam we have ever suffered.

Quick and easy eat in with efficient service with no service charge. My go to in Chinatown ( that is still open)

Super unpalatable! Totally ugh ghost man, people from the Tang Dynasty are really not easy to be fooled! The beef brisket is super bad and moldy, and the barbecued pork is so salty! You must order two portions of wine for two people, Overlord!

Horroroso...! No he conocido un restaurante donde te haga peor comida china. Quemada, seca, e insípida. Entramos sanos y al día siguiente todos con diarreas menos mi hermano que tuvo suerte y sólo vomitó. El trato normal para dirigirse a Orcos... Caro y no se puede pagar con tarjeta. Solo efectivo... Ahora decidir vosotros...! Saludos...

I visited on the recommendation of a tour guide, and although the service was unfriendly, I heard that it was delicious, so I went because I was curious about how bad it would really be. And I met 3 flying flies. I asked to change the plate. I didn't get an apology. The male server throws a bowl as if throwing a food plate. A version of Sweary Grandma without swearing. I'm a timid intp. I won’t do it twice.. Only cash is accepted.

Cheap good food big portions 🍱 cant complain .

The food has a unique flavour probably due to the mice and cockroaches in the kitchen added to the prevalence of msg in the food.Anyone thinking of eating here check online westminster health inspectors report and £42000 fine.

Went there regularly in the 90s and the staff atmosphere was always efficient/ aggressive, but added to the experience. Good food and inexpensive

Worst Restaurant Experience!!!!

Ok yes the staff are really rude but it’s almost funny, gimmick like. I have to warn you though the fried noodles come out like raw spaghetti so don’t order. I let them know so they stuffed it back in the microwave, that made no difference at all.

Olace used to be good fun and amazi g food. I had not been there for 20yrs. The service was just okay. Food disappointing. The soft shell crab was so bad, soggy and no flavou, we send it back. The place was not clean, plastic plates. Very disappointing

Excellent as always. One of the few places in Soho that you can arrive with a large group 10+ people (without booking) and not have to queue to get a table. Ignore the decor, the food is freshly cooked to order and authentic. Important to note that it's CASH ONLY!

It’s been a while since I last ate at Wong Kei, but I won’t be coming back. I’ve just read in the news today that Wong Kei has been fined £42,000 fine after dead mice and cockroaches found in kitchen. During a routine inspection, council environmental health officers found evidence of mice droppings in the kitchen and storage areas, and mouldy food was found in the fridge. They also found sinks blocked by lettuce heads, grease dripping from cookers and mice droppings on the ground. At one point, inspectors witnessed cockroaches scuttling off after moving three chillers. The restaurant was issued a temporary closure notice in June last year. The court heard how this was the second temporary closure issued against the restaurant within six months.

Beware this place is “cash only.” There’s no label anywhere in the restaurant that it’s cash only and Google says the place takes cards and they definitely have a card machine that they may secretly let some people use, BUT they will probably send you hunting to get cash at an ATM machine. It’s fine if you want to be a cash only restaurant now, but please put signs on the menu and in front of the store.

One star is EXTREMELY generous! Five of us came in asked for water for the table while we read the menu. They brought two plastic cups of lukewarm water, when we asked for more water she pointed towards our two plastic cups. This was such an awful experience that it went way beyond bad and into comical. It was really satisfying to leave. A real sigh of relief.

Extremely disppointed. Sadly, this place has really fallen in standards since I last went a few years ago. For those who know, it used to be an absolute stalwart of classic Chinese cookery -reliably good food at an affordable price. We had the beef brisket noodle which was poor - meat was bland and tough - the soup a shadow of its former self more like dishwater than the aromatic flavourful broth I remember back in the day. My partner had the wonton noodle soup which tasted like the dumplings had supermarket sausage meat inside, the soup was dreadfully tasteless and loaded with salt. Maybe one of the unfortunate examples of a London establishment that has become the victim of its own success, owners too greedy or under pressure to cut costs or (I hope) more a case of a temporary drop in standards that will at some point recover. I wouldn't know though as I won't be back.

I had a terrible experience at Wong Kei. The service was abysmal right from the start—our server was rude and inattentive, making us feel unwelcome. The food was lackluster at best; everything we ordered lacked flavor and freshness. To make matters worse, they insisted that we purchase extra portions even though only 2 out of our 4-person group were actually eating. It felt incredibly greedy and unnecessary, just adding to the overall disappointment of the meal. I definitely won’t be returning, and I wouldn't recommend this place to anyone. Save your money and go elsewhere!

“The waitress has a bad attitude and is unfriendly. Even though we’re both Chinese, they are treating customers poorly. I don’t recommend this restaurant.

**Terrible Experience – Avoid at All Costs!** I had the absolute misfortune of visiting Wong Kei recently, and I can confidently say it was one of the worst dining experiences of my life. From the moment we walked in, the staff made us feel like an inconvenience rather than customers. The service was beyond awful—rude, dismissive, and downright hostile. It was like they went out of their way to be unhelpful and condescending. Asking a simple question about the menu felt like I had committed a crime. As for the food... I wish I hadn’t touched it. Everything we ordered was subpar at best, but that’s being generous. The food was clearly not fresh—flavors were off, portions were miserable, and some dishes had an unsettling sour smell. It was obvious they were serving old, spoiled ingredients. To make matters worse, one of my friends got seriously ill after eating here. We’re convinced it was from the chicken, which tasted like it had gone off. A night out turned into a nightmare thanks to Wong Kei. Avoid this place at all costs if you value your health and sanity. Horrible food, disgusting customer service, and potentially dangerous to eat at. How this place is still in business is beyond me. Never again. -

Cheap and cheerful with free tea

I didn't eat well, but my order arrived quickly.

A very scary restaurant that only accepts cash. It told me that this is London and only accepts pounds. It really treats the guests as ignorant people. Could it be that the amount paid to him by my bank card is not pounds? This tradition will only bully foreign tourists! Definitely won't go again!

The dry-fried beef river is delicious and served hot. If you treat people more kindly, you can get five stars.

Worst service ever received in Britain. Waitress was super rude. Not recommended.