Zizzi - Canterbury in Canterbury

Great food and attentive service. Couldn't ask for more.

The pizza was not cooked properly,it was really soggy, and the dough was extremely undercooked; I could taste the raw dough. I always order the same pizza at Zizzi, but this one was really disappointing. Additionally, my partner’s pizza was also undercooked; only the edges were crispy, while the rest was doughy. Overall, we were extremely unhappy!

I can't give Zizzi any less than 5⭐. We opted for the Christmas set menu. There were plenty of choice alongside the Christmas specials.

Good place to take the grandchildren.

My mum and I came here on Friday 20th December 2024 and weren't massively impressed. Although my pizza (I got the pinoli) was one of the best pizzas ive ever eaten and my tiramisu was pretty good, the rest of the meal wasn't very good. I started with the arancini which for £7.50 was a tiny portion that didnt taste that good. My mum got the bruschetta which tasted good but was very soft. My mother also got the beef ragu which was extremely bland and the pasta was overcooked. I tried some and I completely agreed. Furthermore, her strawberry sorbet tasted almost alcoholic, almost like gin. It was quite disgusting actually. My mother couldnt finish her main, nor her dessert. The pasta crisps tasted horrible and felt stale, but were complimentary so it's whatever. Finally, my latte was tiny!!! Like the size of half a regular mug. The service was great and very attentive, but overall the food was disappointing for my mother, but I was very happy with the pizza!

Fantastic as always. The food was brilliant. Always a pleasure to eat here

Tasty food and friendly staff.✨

Quick service, friendly & attentive staff, tasty meals. Could not fault it!

Good atmosphere before theatre ,great food, will be going back again.

Good food wide ranging choice of Italian

Lovely meal and great atmosphere.Really enjoyed

Great food and great staff. Highly recommended!

I loved it here. The waitress my family had was so lovely. I would 100% recommend.

Never had 3 courses that were ALL so delicious! And had impeccable service from Carmen! Would definitely come again! Xx

Lovely area, sat in window people watching Was a little chilly though. Food was amazing. Our waitress isabelle was very pleasant and helpful and smiley. Lovely coffee.

Lovely pizza...one of the best i have tasted in my life. My family too thoroughly enjoyed the food, the ambience...i recommend this place for all the pizza lovers...

We went with Tastecard discount as we have done countless times before and we ordered a starter which was good and two mains which were awful. When it came to the bill we presented the discount and they told us it was not valid because we just had one starter, which is not true because it states on tastecard that it’s valid across all courses from the menu. Already made a complaint to Tastecard. The mains were so disgusting we barely touched them and the service was poor

Our waitress, Christina, was also 5* Cracking service with a smile. Top class 👍

Lovely restaurant in an old building with heaps of character. Service was good and our starters arrived very quickly. Food was delicious. Would recommend.

We been with our friends this Saturday to zizzi we had a lovely lunch. The food it was perfect and the staff amazing and friendly. Thank you

We ordered just the right combination of dishes and all were very tasty. We visited at about 3 on a Saturday so it wasn't hugely busy but had a nice atmosphere and great outlook onto the street from our table.

Isabelle was great at lunch today. Very happy!!

Had a very great time at lunch today. Loved being served by isabelle today. She suggested the carbonara! Thank you isabelle!

Lovely ambience, outdoor seating in the courtyard garden if it's warm enough, menu is good and food well prepared, generous portions. Friendly, efficient service too.

Very quiet but good food good service

Very calm and nice, how ever the tiramisu didn’t taste of coffee at all

Just had Zizzi via Deliveroo… ordered the carbonara with ‘crispy’ prosciutto and the meat lovers feast pizza. Then for dessert we ordered the white chocolate and raspberry tiramisu and honeycomb cheesecake. It was late (which was fine, busy time and all that) but the pizza was stone cold and rhe carbonara contained red cabbage… that was a first! The desserts were the wrong ones, what was received were 2 raspberry Collins cheesecakes. We weren’t notified about the change to our order which I find slightly worrying as the cheesecakes contain alcohol (gin) which could pose a problem for some customers! Considering we’ve eaten from Zizzi’s sister restaurant, we find there is much tastier and the food is actually hot and correct when ordered. I don’t think we’ll be eating from here again, especially as they have been quite rude, ignorant and borderline racist when we ate in house! I feel I can leave this sort of review as I work in the hospitality industry so I understand the busy periods, staff shortages etc etc but I believe if you work in hospitality especially F.O.H you got a have your ‘hospitality face’ on! I wish I had read the reviews beforehand so I’d have known I wasn’t alone in receiving the bad food and service 🥲

Just had Zizzi via Deliveroo… ordered the carbonara with ‘crispy’ prosciutto and the meat lovers feast pizza. Then for dessert we ordered the white chocolate and raspberry tiramisu and honeycomb cheesecake. It was late (which was fine, busy time and all that) but the pizza was stone cold and rhe carbonara contained red cabbage… that was a first! The desserts were the wrong ones, what was received were 2 raspberry Collins cheesecakes. We weren’t notified about the change to our order which I find slightly worrying as the cheesecakes contain alcohol (gin) which could pose a problem for some customers! Considering we’ve eaten from Zizzi’s sister restaurant, we find there is much tastier and the food is actually hot and correct when ordered. I don’t think we’ll be eating from here again, especially as they have been quite rude, ignorant and borderline racist when we ate in house! I wish I had read the reviews beforehand.

Local Italian done properly Thank you

Gorgeous Italian food with very friendly staff. From the moment we walked in we was very welcomed, lovely garden, food and very attentive staff.

Fab lunch yesterday! Were be back!

Great service tonight by Cristina, delicious food and great drinks to wash it down with. 10/10

So nice service and delicious food.

Scruffy restaurant, dirty toilets

So disappointed with our meal of calzone a pizza base full of air and very little filling felt completely ripped off for a piece of bread do not recommend I know times are tough but when your paying almost £20 for a folded over pizza you expect a decent filling will not.visit here again

Eva was amazing and very attentive. Tha k you so much for looking after us with lovely food and lovely prosecco

Excellent food 👌 perfectly cooked!Best chef John! Thank you 💖 Thank you to Amy for the great service!

Visited with friends and the service was incredibly slow. The manager goes missing when theres a problem. We go to Zizzi’s quite often around the UK but this one was by far the worst experience. Certainly not recommended.

Calamari: Fried squid, soft and quite delicious. King Prawn Linguine: Prawn spaghetti, a little lighter, the dough looks like Chinese noodles, and the taste is pretty good. Casareccia Pollo Picante: Pasta with spicy chicken breast and tomatoes. It has a strong taste, not spicy, and delicious! Highly recommended!

Great Food Great Service Great Atmosphere

Sat in the rear garden, lovely atmosphere, staff very attentive, food was lovely

Food tasted really off the kept on trying to joke about my self harm markes and another server had to tell him to stop

Good Pizza, good Price😇 in a tourist hotspot to enjoy and rest to intake for more calories then discover Canterbury in depth💙

Great setting. The special Salmon pasta was very tasty and good value. Staff very accomplished

Friendly service and greeting Great food at a reasonable price

On Saturday 13 th , five us came to visit for birthday celebrations, staff were very prompt and welcoming, as we sat down we ordered drinks and starters, then half way through eating our starters we all started getting really wet as the rain started coming in through the ceiling etc , they were prompt to move us and another table, and apologised, we carried on with our meal which was delicious, when we asked for the bill the manager had taken £50 off as the water had disturbed our meal which was a real lovely gesture , will def go back . Highly recommend

Walked in as a group of 4, 2 people sitting having a meal. We stood at the bar for some time and nobody came out, no service. No atmosphere, no welcome. We got more interaction from the ice machine behind the bar. Turned around and walked out. Terrible!

Nous avons testé cette chaîne de cuisine italienne à Canterbury. Pizza XXL, assiette de pâtes généreuse, on ne ressort pas affamé ! C’est frais et bien fait.

Went before a theatre trip, used Zizzi before many times but this time was very poor. Food was tasteless. I had prawn linguine and had to hunt for a prawn! Wife had bolognese and had very little meat or sauce. A real shame, it has been good previously

My friend and I popped in for lunch on Saturday (15 June) prior to going to the Marlowe for a matinee performance. It’s a lovely restaurant, staff are very friendly and the food was lovely. Worth a visit.

Very good lentil ragu but plates cold so food lukewarm. Hot plates please!

Very old and dirty. Too expensive!!

Visited fairly late on a Tuesday evening. It's a beautiful, characterful old building and the waitress was lovely and attentive. I had the gourmet carbonara which insanely good, and my husband enjoyed a pizza. We also had a garlic bread starter which was yummy and plentiful. We would definitely return should we visit Canterbury again.

Family meal..ordered calamari for starters. We received lengths of batter..with nothing or extremely little inside.

People, atmosphere and food are all nice.

Lovely historic building, good service and excellent food

Nice place but felt a little cramped in the rear room and wasn't quite because it was popular in there non the less myself and my wife both had starters and a main. The drinks were a rip off so only had the one and went elsewhere for dessert. Food was nice service was good.

Short staffed (really nice team) so it was slow service. Food disappointing. Nothing wrong, just lacking depth of flavour. Had been looking forward to King prawn linguine, but was not available so had to choose soemething else, which did not deliver, sadly. Wife's pasta dish was drowned in a very thin sauce. I'm a long term customer, so very sad at this disappointing experience.

I think the toilet can be cleaner everything else is amazing.

Have visited many times and always had lovely food and service, this time sat in back room had a lovely waiter and food was lovely, starter and mains, however he cleared empty mains plates and then seemed to have left restaurant no one came near to ask if we wanted a dessert or coffee and after 1/2 an hour we got up and left , would love to know why we were treated this way

Very tasty food, lovely friendly staff and atmosphere.

Not the best food. Warm not piping hot. Asked for parmesan and waitress brought it in her hand and grated it. Yuk. Hope they were clean, but doubt it! Wouldn't recommend I'm afraid.

Haven't been in a long time and enjoyed it. Very well cooked food. My mother had a large pizza which she chose but I finished off and we had the chips with Cucumber which we really enjoyed. I had the meatball pasta which was okay but would not choose that again with two lemonades. Overall it was good.

Nice food pity the drinks so expensive

Beautiful building that feels rather neglected. All the old wood panelling is dusty and dirty looking, could do with a good polish. Toilets need a referb. Doesn't have much atmosphere. Food standard zizzi fare... Adequate, but pretty expensive for what you get.

Italian type restaurant with reasonable cuisine. The only problem is that he also adds a 10% tip to the final bill, without asking customers for prior authorization. We're just going there once...

Came here for a pre show meal before heading off to the Theatre. The staff were really friendly and welcoming and were very quick at bringing out our drinks. We then ordered our food and again everything came pretty quickly. There were 4 of us and we each had a main and a drink and as we work for the NHS we were able to utilise a discount on our food. Including tip the bill came to around £22 each. Quite reasonable. I had the Casareccia Pesto Rosso and my friend had the King Prawn Linguine - these were the only 2 I took pictures of. All in all lovely.

Good service, good food and accommodating staff 👍

Very expensive and small portions, nearly £50 for just 1 course and a drink each!

It seems small, but there are seats in the back. The lasagna is really delicious!

Whilst in Canterbury, we popped in for dinner. I had the Calzone. Very nice. Restaurant was quiet being a Wednesday evening, which was nice. A slightly oldy weldy feeling inside.

Went to this restaurant Zizzi in Canterbury. Came across an Employee name Ivana who was racist towards Asians. First i thought it was just us, but the table next to us were Asians and was also whispering about her saying that she is so rude and mean to us. After a long day going around we just wanted a friendly face with smile but instead we got to see just another racist employee. She was probably having a bad day, but oh well just another day in life... Asians beware of her.

A family dinner for 10, our enjoyment was slightly marred due to us being shoehorned into a corner by a pillar which made conversation difficult. I am sure if the staff had given a bit of thought our family gathering could have been better accommodated, especially as we spent almost £300. I would think twice about taking 10 people into the restaurant in the future That said, the service was good and the food was excellent.

Nice atmosphere in a beautiful restaurant. Enough choices on the menu and not too expensive. Pizza was not round but oval. It was also good to eat.

We had pizza and it was really delicious. Didn't have the chance to try the cocktails, sadly. Will be back!

Disinterested staff, average food

Gorgeous building and delicious food served with a smile

Had a delightful supper here, on a Canterbury stay. Seemed one of those places, you instantly like & feel at ease in. I think that's down to lay-out of the place & staff? Staff were very friendly. I always have a mental check-off list I/we stick to, wherever we visit; * If you are welcomed when you arrive. * When the cutlery & table is clean. * When the toilets are clean. Then the chances are, you will have a nice evening. We did.

Very tasty pizzas. Service very attentive and friendly. Atmosphere in an old house is super cozy. We were upstairs in a small room with a fireplace, very cozy.

Food was okay, I just picked the wrong dish, as it was a small portion. Service wasn't great should have been quicker as it was a quiet Saturday lunch?? For a large chain standards should be better. If you're going to seat customers maybe take a drink order at the start or faster than 15 mins. Not sure if we will return. Sorry.

Appalling behaviour by staff... absolute disgrace..

staff was racist to me and my family waitress kept walking away and rolling her eyes 👀.In the end we had to leave before we got to oder the food because of their racist behaviour

Excellent food, but no beer on Tap

Lovely place right by the theatre.

Definitely will not be coming here again. Awful food, awful service, extortionate prices. Waste of my money and time. Asked for a table of three and they say us down. Our server had no customer service skills and forgot about us. Food came out, awful. Calzone was cold, pasta was bland and tasteless. One pasta dish (carbonara) had two different types of pasta in. Cleared our table without asking if we wanted dessert/if everything was okay. Came back 10 minutes later with a menu, came back a further 15 minutes asking for our order. (News flash, we didnt) Asked for the bill. Charged us four pounds for a bottle of coke. In my pasta, i asked for extra spinach and mushrooms. I counted two spinach leaves, and about four mushroom chunks. Charged me four pounds for those vegetables. For three people, it came to £75. Absolute atrocious place its a wonder they have any customers. Would rather go hungry then dine here again.

Just a nice friendly casual place to spend time with someone special

Service great Food reasonable Lots of choice

L'accueil est froid. La prise de commande a été trop rapide pous nous. Les plats servis en même temps que l'apéritif. La nourriture n'était pas terrible, rien d'extraordinaire, insipide. Après notre plat, nous avons été débarrassé 25min après avoir fini nos assiettes, aucun dessert ne nous a été proposé (alors qu'on en voulait un), nous sommes donc partis. Ignorance totale du personnel a notre égard.

I rarely leave a bad review but I felt this was necessary. I go out for lunch on Christmas Eve after the pantomime every year with my partner, we were both in high spirits when we arrived at the restaurant. We were sat down on a clear table (no menu/ cutlery) and had to chase the server for a menu, this was not a problem, they were quite busy. We both opted for the festive set menu and chose a cocktail. After a while, the server came back with our drinks- he got to the table and dropped the entire tray in my lap. I was annoyed, but accidents happen. He didn’t really apologise and didn’t rush to want to grab any napkins/ wipes to dry my now very sticky clothes. The family next to us offered baby wipes instead. He came back a long while later with a tissue to *half* mop up the floor, this was still a slipping hazard and he did a very half assed job in mopping up. I got a full new glass of Prosecco, although my partner wasn’t given a new cocktail. Given that they were £10, I would have thought that if half of the drink was on the floor, we would have been given a replacement. The tropical cocktail was very unpleasant and you would be better off going to Citi Terrace to spend that kind of money on a drink. Starters arrived about 30 minutes later, these were very nice and probably the best course of the lunch. We did however have to scout the restaurant for some (dirty) cutlery before we could start. The pizza however took almost an hour to arrive, this was simply OK. We ordered our dessert in advance as the pizza arrived as our train was leaving Canterbury West in 35 minutes and we had already been sat for over 90 minutes. As we were having the second slice of pizza, our desserts were slammed on the table aggressively. After this, the meal was ruined and we were both quite irritated. Desserts were nice, but cold/ melted by the time we ate our pizza. Safe to say, no tip was left. Overall: service was abysmal, food was average and we will definitely not be returning.

The staff are pretty ignorant and were rude at times, I could say other patrons were quite happy with their service. Maybe Racist, as we were 5 Indians on the table. I had to get up twice from my seat to grab their attention, although food was good, as Zizzi quality is maintained. the overall vibe of the place and staff behaviour put us off. The management really need to retrain their staff with customer service and weed out the racist ones. You can't have racist staff at one of your most popular tourist sites. TLDR : If you are tourists ,stay away from here. The staff is racist.

The staff were very condescending cutlery was dirty and the service was crap would not recommend this restaurant to anybody food was warm and not very nice

We came here last night for our Christmas Works Do, they had plenty of staff on hand and checking on us to make sure we had enough drinks etc. The starters and mains were served relatively quickly and all staff were extremely accommodating. Food was also brilliant!

Amazing food !! Really impressed. I had ordered pasta with the name ‘Casareccia Pollo Piccante’. Found it so delicious that I ended up going there twice in a matter of two days. Spice level was medium and the sauce was mouth watering.Would highly recommend to try it. Kudos to the chef !!

Waitress unwelcoming and unfriendly. My partner and I were looking so forward to choosing the same Calzone pizza we so enjoyed in St Andrews branch. Our pizza's were dry and tasteless, very disappointed.

Poor experience. We were a group of 6 adults and 3 children attending for lunch last week. We found the food standard ok. However the service in general was below par and extremely slow. Due to the size of the group we pre ordered our food the week before our trip. Despite this, it took two hours for our starters and mains to arrive. We paid for desserts however we didn’t have time to wait around for them and left without. Plates weren’t cleared. Drinks took 20 minutes plus to arrive. Not acceptable. Whilst we appreciate it’s a manic time of year and the staff are obviously busy they should either take less bookings or have more staff to avoid them becoming overwhelmed and as a result providing sub standard service. We will not be returning.

i know its busy and its christmas but it was just awful. had to ask for cutlery. food took ages and as a group it didnt all come out at the same time. the servers were doing the best they could but the food tasted like something you would get from a meal deal at a supermarket. the toilets were blocked and the tap had no top to it,it was just a mess. there are so many nicer places to eat in canterbury.

Food good toilet absolutely disgusting

We were here for our Christmas work meal and had our own room upstairs ! The restaurant itself is stunning and the menu has something for everyone. We ordered our food a month in advance. I’m only giving 2 stars because the service was really quite bad. The staff were clearly busy and working hard but the waitress made it clear from the get go she wasn’t happy about serving us, and was constantly coming in with meals and shouting at everyone. There was a lot of confusion about who ordered what as there can be with a big group (35 people) and so the staff just left the food at one end of the table and told us to sort it out ourselves. I know it’s awful when you’re standing there with food and no one is claiming it but this often happens with large groups and so If the restaurant are accepting pre-orders maybe they could ask for the list of names/orders to help with this? After our starters we were asked to “keep our (now dirty) cutlery” because the restaurant didn’t have enough to re-set the tables. At the end when it came to splitting the bill, anyone who had food on a skewer had to pay £2 extra per skewer. At this stage it was laughable and the staff said it does say it on the menu apparently. We had a great time but it wasn’t down to the service unfortunately.

The service was very informal but fast and efficient. The food was OK — about pub standard. The starters and desserts were tasty, but the main courses were small, obviously reheated and did not closely resemble the menu illustrations. Nevertheless, I enjoyed being with friends in a pleasant atmosphere!

Ordered the grande meal for 2 and a few extra bits, it arrived and everything had been put into one bag, the lid on the vegan spaghetti had come off, the pot was upside down and all of the spaghetti was in the bottom of the couriers bag, so the driver took that with him to put in the bin. The lid on the pulled pork loaded fries had also come off so half of that also went in the bin. The rest of the food was average at best. This is after a 45 minute wait. Spent £40 and felt like a waste as half of it went in the bin, and as I didn't have a main because it spilt everywhere, I ended up having to cook anyway. First time ordering and won't bother again. The rider was very apologetic, he also had to go home and clean his deliveroo bag, which made him lose out on money