All Star Lanes - Brick Lane in Tower Hamlets

Disappointed - not one to leave reviews, but was disappointed with our time here. Came using a voucher for my partner’s birthday for one game of bowling, a meal and cocktail. When we came the staff weren’t exactly welcoming or warm but that didn’t really bother us initially. I asked if we could add another game on to extend our time out of curiosity, and the lady at the counter just stared at me and shook her head. After a while I just walked away; very awkward and cold. About 25 mins later, another member of staff said to us “there’s 4 minutes till the next table can you hurry up” and then continued to just stare at us to rush us. Just overall didn’t have the best time, restaurant service wasn’t the best neither. I don’t know if it’s because we had a voucher or if it was just busy for the staff, but wouldn’t come back. Shame as had the potential for a really fun date night.

Facilities were good and staff were friendly despite other reviews, but £28 for two people to play one game for 20 minutes? Madness. The place was empty. No surprise with those prices

Overcharged for everything that required staff interaction. Of which the interaction was ridiculous and shirty. How do you greet us at the desk then greet and serve the people behind us, twice and then proceed to take an unnecessary length of time to allocate the only lane available at the time we were told to return to the desk? Cute quiet bowling alley. Lane 4 needs fixing as it's warped. I would've preferred no staff interaction than what we recieved. Definitely overpriced and limited ball selection.

Nice place. Loved the atmosphere. Only downside for me personally is that you need to wear the bowling shoes they provide. I wasn't really comfortable with that

We came here for my sister’s birthday to do 1 hour of karaoke. Nice facilities overall however were given 2 microphones between 4 which meant we had to take turns, choice of songs wasn’t great and microphones weren’t nearly loud enough (could barely tell they were being used!) We did have a good time but next time we do karaoke we’ll look for another venue.

For those touring the UK, especially through different agents, kindly do your own background check on their website before booking. Customer service and waiting time is a bit wanting, even during off-peak hours

They literally had one staff at the reception to serve customers on a busy day like this and we all had to wait and We had a two bookings for two different activities and we just need to wait. Plus, they have cut our bowling time by 2 to 3 minutes and it wasn’t actually total one hour as they say and just a note to the business, you wouldn’t go bankrupt by giving people exactly 1 hour time. Wouldn’t go here again. Totally disappointed

Paid £80 for a bowling lane but could only play for 20 minutes. They didn’t let us have two rounds even we paid for 50 mins! Rubbish

Had a great time with my friends from abroad to celebrate my bday. Had great fun and met genuine nice people there too. My friends had a blast with the karaoke and it was a great surprise to see Tamil song in the playlist. A great place to have some fun !

Brilliant birthday party, friendly team, superb service! Gracias Manuel ✨️

I love a good game of bowling, but the time period allotted for a large group was far too short. It doesn't really allow for much socialising whilst bowling. The private lanes upstairs also do not have any bar staff present and there are no QR codes on tables to order drinks, so having to run between floors whilst sticking to a time table made for a bit of a stressful evening. Ate in the restaurant afterwards and the food was average. If the time tables were extended slightly it may be more enjoyable, especially if you're bowling with a group of 10 or more.

My office held its Christmas party here and it was an overall good experience. We enjoyed some bowling sessions and dinner. I ordered the Pigs in blanket - Hotdog from the Christmas menu and it was the best decision. The meal was so good and wanted more.

Lively spot , it's OK Platter food a tad disapointinh

Had a great time here for our Christmas party. Anna was very helpful!

Even booking 3 weeks in advance they only allow you to book one game, they told us because they have back to back bookings. After our game finished the lane was empty for a long enough time to play another game! Who wants to go bowling and only play one game??

Bowling was alright, food was a disaster, we waited more than an hour despite the fact that we were the only table. Even the desserts took ages, i am still waiting as i write this review.

Came here for an office event… Very poor customer service and rude staff who couldn’t care less about being at work.

I had my birthday celebration here. We had an amazing time! The food was great, the atmosphere was super fun and the DJ played all our favourites songs! Karaoke was fun and easy to use. Big thanks to Manuel for making our experience especial, smooth and enjoyable. Thanks to Ana for her attention and assistance. Can’t wait to go back!

Few staff members need training courses on hospitality. Much needed.

An absolute shambles of a business. We booked an office event for 8 and had an issue at every single point of the journey. Food was terrible and took an hour. The 'deal' offered on their website made no sense and none of the staff could even communicate how it worked. The bowling team only had one lane for us instead of two. They even lost our bank card that we were asked to leave behind! This place must be close to closing down. Everyone who worked their acted like it was a sinking ship. I would strongly urge you to consider somewhere else.

helena best waitress ever, grest service and tips around the area. lovely and kind, would definetly come back and have a good timeʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ

It has a good vibe and good drinks

Recorded message when calling the phone basically just says 'go to our website' hahaha

Never seen a group of people hate their job more.

DONT GO THERE !!! We paid for a lane with 6 of my friends, but they didn’t let us finish the game. Where else do you see things like this, paying for bowling and can’t finish ONE game. Huge scam, i really don’t recommend….

My worst experience at bowling. We couldn’t finish the game that we paid for. The first and last time at this awful place

My worst bowling experience. We could not finish our game, even though we only had 2 shots left. We got kicked out without warnings. Do not recommend !!

We booked a game and we couldn’t finish our game. Very Disappointed.

The Resturant Service was terrible! We had to wait over an hour to get our food, our orders were forgotten. The food is very mid and not worth the prices, the vegan/vegetarian options are inedible.

Fun afternoon with lunch and drinks!

I visited All Star Lanes last night and I have a few things to say about this establishment and its service. I usually go to this establishment to do karaoke with my friends and most of the time we have an amazing time. However, this was unfortunately not the case last night. We arrived promptly at 4:50pm for our karaoke session which was booked at 5:00pm but were told by the staff that there were still people inside and that they needed to clear it out. We proceeded to wait until around 5:10pm before we were allowed inside by a staff member by the name of Alex. Our first issue occurred when we were unable to order drinks but this was a minor problem. Our next issue was that the screen broke halfway through the session and we were unable to see the lyrics. Then, came the biggest issue whereby the same staff member 'Alex' barged into our room, demanding that we leave the room as our time was up. We calmly explained to him that we weren't allowed in till 5:10pm, therefore our time was cut short and we also mentioned that the screen broke halfway through the session. Alex then met us with the worst attitude, telling us that the reason our time got cut short was because we were late and threatened us, saying that if he checked the CCTV, it would be proven that we were the ones in the wrong. He also then proceeded to struggle for a good five minutes to fix the broken screen and system before trying to make a crude remark to my friend that the screen was working. My friends and I all maintained a calm attitude towards this man who treated us poorly and disrespectfully and who also said that he would talk to us afterward when in fact, he ran off and refused to speak to us. Thankfully, we were able to talk to the manager Lorenzo and he issued us a refund for Alex's horrid behaviour. I'm not sure we will be back but I would like to thank Lorenzo regardless for listening and taking in the feedback on behalf of his staff member. I hope some action is taken because the way we were treated was absolutely appalling.

Venue is nice, food was pretty good, however, quite a few times bowling messed up and pins sat floating causing some no point rounds. When we arrived and sat down, we were waiting for half of our group and noone approached us for drinks etc. has huge potential for a 5* just not quite there yet.

A little too noisy, otherwise very good.

It's been a long time since I played bowling, and I've rediscovered how much I love it!! This east London place is really welcoming, you can drink and eat. Highly recommended!

what was otherwise a perfectly good evening was ruined by the very rude and condescending staff members at the front who checked the bowling reservations.

Cool place but tainted by the attitude of the girl taking bookings and giving out the shoes

My husband and I had a voucher for a main meal with drink and a game of bowling purchased as a gift. We booked at the Brick Lane venue via email, there was some confusion with the voucher we were using when we arrived to the restaurant for our meal, this took a while to resolve but afterwards the staff were very friendly and we were very impressed with the food. We both had a burger and they tasted great. The bowling was also good fun, it is quite dark and cramped in the bowling alleys, there was also no drinks service so we went to the bar to order drinks which was slightly slow. Other than these, we had a really fun evening and would recommend for a date night or group night out.

Food ok staff friendly enough and bowling fun

The bowling is fine but the two women working at the front desk make the entire experience SO unenjoyable. They are rude, unhelpful and overall terrible at their jobs.

It was great, the best hour of my life, we laughed a lot

Fun day out, but the queue for the loo was long and then broken.

Staff was a bit scatty, one was uber grumpy slamming glasses down the table like a child. Lol! Comic value.

Beautiful place to visit in London

I was really looking forward to celebrating my 25th birthday here, and had paid for a party of 7 to bowl up front. However, due to an issue beyond my control I was unable to make the booking and let them know two hours before via email. Having paid in full, I'd think it good practice for any business to do their best to accommodate us at another time, but all I got was a curt, dismissive response via email three days later. Think before you book!

No contact number and if you have an emergency and need to change your booking they are not responding on email

We went for a childs 8th birthday party and they were so great and helpful. Great fun for the kids

Fantastic bowling venue…..free from the sensory overload of other more commercial bowling alleys…..food sounds good too but haven’t tried it yet!

Went here for bottomless brunch. Service was slow, every server apart from one seemed to hate working there/were openly disdainful towards us when we asked for anything. Staff attitude was not good at all. We also witnessed one server be shouted at by a manager, very unprofessional!

Went to this location as part of our company gathering, they just wanted to get us out as soon as the game was finished. Took ages to get access to the karaoke section. Could have been much better had they been more organised or better prepared.

Came here with my friends for the karaoke and the bowling, we loved it. We booked the karaoke for an hour, we went slightly over time as we lost track of our hour, and the staff were so nice about it, they didn’t ask us to pay extra. I would say the only downside of karaoke here is that the room was quite small. There was 5 of us, and the room felt so stuffy and packed. The room we were in, had the tv mounded straight by facing the corner of the room, which was such a weird angle because we couldn’t stand and read the lyrics. We then decided to book bowling on the spot as it was in the same area, it was great fun. We spent a little time in the arcade area, it’s obviously not as great as real arcades but it’s still something. Aside for the size of the establishment, the experience was great.

Visited for drinks before going to dinner. They offer a Happy Hour on weekdays so we enjoyed a number of Cocktails. Situated on Brick Lane it is a handy place to meet friends for a drink after work and for some bowling.

We had an amazing party at All Star Lanes! The atmosphere was lively, and the bowling was so much fun ! The karaoke room are super, lots of song choices. Huge thanks to Annamaria for her outstanding service—she made sure we had everything we needed and had the best time. Great food and drinks too. We'll definitely be back!

Do NOT use the inbuilt Google Maps Reserve a Table feature - I booked a table for 7 people and received an email that the business would “confirm the booking”. They never contacted me, there was no contact number and I had to scramble last minute to make alternative plans.

Cut our game, lied about the time we started.

Absolute waste of money, we arrived and half way through the game we were told they had to cut our game short as the next booking had arrived. Don’t even bother going here not worth it!!! Staff were rude and not helpful

Bowling was disappointing - very old equipment despite the high price charged (old shoes/balls/displays). Also despite ordering drinks at the bar, service charge to the drink prices without telling you - as the amount on the card reader only displays the total amount, you would only realise after checking the menu prices. Would not recommend.

Usually go to the stratford All Star but wanted to try the Brick Lane branch for a change this Bank Holiday. Much smaller and intimate venue. Staff member that attended to us was a bit stand offish but we still had a great time. Ideal for family or smaller groups that don't want too many people around like the westfield All Star

Great atmosfere, staff very organized and friendly. The games host, she was just amazing. Loved the place.

Great place, family friendly. Good food and drinks Lots of fun 😁 Professional and friendly staff.

Wonderful experience, professional and welcoming security team on venue, nice atmosphere, so many things to do on venue :ranging from bowling, Darts, kareoke, academy games, etc. I will definitely revisit

Pathetic establishment, awful customer service, if you want your night ruined, this is the place!!!! Could not recommend less 👎🏼👎🏼👎🏼

Very Nice bowling location. I would definitely recommend. Most of the staff are friendly, drinks are nice and the atmosphere was 10/10. I had a good time and will return in the future.

Okay but not worth the price - a bit too expensive for what they offer

Gran lugar y buena comida. Disfrutamos de los bolos. Sin embargo, el servicio fue lento porque el lugar es claramente insuficiente de personal y el personal que estaba allí estaba trabajando de lleno para mantenerse al día.

Kat served us today and she was so polite and lovely throughout the whole process. We had great fun!

Very rude bartender downstairs.

Absolutely loved the environment! Went here for bowling with friends and after that stayed for the Euro 2024 finals and the atmosphere was electric! Loved the food, loved the bowling lanes and loved the well made interiors!

Darts was buggy, toilets were dirty, otherwise it's OK

Good quality bowling balls and simply amazing food and a fun arcade

*Terrible slow service and dishonest practices* I took my team here for a fun night out after work in February. Whilst the food was good, the service was terribly slow. We were waiting for almost an hour despite the place being relatively empty on a Friday night. After we had finished our meal (which was honestly quite good), I asked the waitress to pay but said I would not be happy to pay the service charge. She said she understood and would "be right back". After another 15-20 minutes (with the bar refusing to take my payment), I suggested to my colleagues that we just go through for our bowling game given we had been allocated a time slot. After a further 10 minutes. the waitress came running into the bowling lanes in a huff and shoved a card reader in my face. I tapped my card as we were in the middle of a game and I had made it clear to her that I would not be paying service. Turns out, service charge had been added, but I didn't notice until looking at the receipt the next day. It is now July and I have been liaising with someone called Ceon in "Customer Service" to try and arrange a refund of the service charge that I feel was obtained dishonestly. Despite me providing a booking number, proof of purchase, details of the card the booking was made under and a full statement of what occurred, I have been given a litany of excuses as to why the refund cannot be processed. The Venue Manager and Ceon have both simply passed the buck to the other. I have given up on seeing any money back from them after 5 months of chasing. TLDR: Good food, fun bowling, long wait times and poor service. ...Oh, and check your bill carefully, because if you're overcharged, you won't be seeing the money!

Atmosphere 3/5 Food/drink 3/5 Bowling alley 4/5

We waited so long for our food that it hadn’t arrived by the time our game had finished. We were the only people in the building and spent almost £20 on just some chips and nachos (plus a service charge which we could not remove despite the fact that we ordered via a QR code at the table so there was no service???) which should take just a few minutes to prepare. When we asked for a refund because we had waited ‘like 20 minutes’ the staff member told us we could have one, then came back and said because it had actually been 15 we couldn’t have one. We reiterated that we’d prefer to have the refund than the food as we were now leaving and they still gave us the food anyway and refused to refund us.

not the best experience. however the drinks were very good and priced well. it’s a shame it’s let down by staff who were uninviting, rude and rushed.

Bar staff are incredibly sweet unfortunately bowling staff are rude and we got kicked out before our game was over

Work right in front and is the 2nd time and the last one we come in here. Today the bar was almost empty and I had to wait 20min to order a beer... the lady and the guy working there are useless. Walked out and went to the 1001, better place, better treat and location.

good place for bowling. cost is low too.

friendly staff, who informed us all the instructions clearly. The space was quite empty when we went in, although we booked one of the earliest slots. One of the table was a bit shaky 🚶🏽‍♀️ but it’s okay, everything else was clean and tidy.

Excellent bar service from Jay. Provided outstanding customer experience throughout the whole evening!!! Thank you

Bowling was fun however there’s no options for barriers so keep that in mind. Where it suffered was the poor hospitality and customer service from the staff. They were very cold and abrupt, we walked up the stairs to the lanes and the staff immediately pushed us to the side whilst we waited for the previous party to leave. There is a service charge added to all drinks, even if you order at the bar!! My beer was flat, I took it back to the bar and one of the the bartenders accused me of lying. He tried to prove me wrong before eventually giving me a new one. Within a minute of finishing the game, we were ushered off the lane quite rudely (there was no one waiting to take the lane). Finally, the staff cleared our drinks before we had even finished and we tried to say we hadn’t finished but they just walked off! Overall a disappointing experience for the price we paid!

Staff were helpful, nice experience and atmosphere was fun too.

Visited Thursday night, great venue but rude staff members who didn’t have time to serve you and then acted surprised when you asked them to take service charge off your drinks bill. Found our waiter hiding around the corner scrolling on her phone!

Came here for my birthday celebration. The woman at the darts/bowling till messed up and held us up for 20 minutes insisting that we had lost “the key” which held my partner’s debit card. After being told by both members of staff that they could NOT POSSIBLY have our card because we did not have a key, they eventually found the card….. and offered a meagre apology after gaslighting us for 20 minutes straight with other customers coming up to us insisting that we had the key. Why would we want to steal a key fob when you guys have my card? This made my partner very distressed. As this was all happening kept dealing with us impatiently and suggesting to us that it wasn’t their problem. Manager (Manuel) even told us that “he sees it all the time that the customer has lost the keys”. When both of us suggested for them to review the two very clearly displayed CCTV footage, they outright l refused. Even until the very end he was indignant at the fact that the key was still inside the box. Great birthday with All Star Lanes. Update: All-Star lanes has attempted to make up for this experience by offering us free drinks and an extra bowling session, which we took up. This time around the daytime staff were much more friendly and even engaged us in conversation. I would say still that we feel quite negative about our initial experience, but have to say the second time around was quite a bit better.

Poor experience. Bowling was good however, the service in the restaurant was extremely slow. The food was adequate. Buying drinks at the bar they automatically add a service charge.

it was great! me and my friend did bowling and karaoke- twas smashing, staff were very friendly too! would 100% go again!

Fun bowling/darts experience. Limited lanes, so book ahead, and the virtual darts were fun as well.

Kayleigh has been very lovely, she was an amazing person and staff. I can’t wait to come back to all start lane because of her

Kayleigh made my bank holiday weekend. Great communication, great service and problem solving. She deserves a raise !

Just want to say a massive thank you to Kayleigh at brick lane for sorting our booking even though it was last minute she really took care of us and was soooo lovely❤️

Had an amazing time. Went bowling first then darts and Kayleigh took care of us the whole time, could never have had better service. 5 stars.

Dear Manager, I am writing to express my appreciation for the outstanding service provided by one of your employees, Kayleigh during our recent visit to your bowling alley with friends. Despite a minor issue with the person at the reception, Kaylan's positive demeanor and professional attitude helped to elevate our experience. Kaylan's friendly and welcoming nature, along with her clear explanations and attentive assistance throughout our time playing both bowling and darts, truly stood out to us. Her exceptional customer service skills and dedication to ensuring our enjoyment did not go unnoticed. We believe that Kayleigh excellent performance merits recognition, and we would like to suggest that she be considered for a promotion or additional recognition within your team. Her passion for her job and her ability to create a memorable and enjoyable experience for customers like us should be commended. Thank you for providing such a positive atmosphere and for employing individuals like Kayleigh who go above and beyond to make customers feel valued and appreciated.

Kayleigh was brilliant! Super helpful with our check in, v friendly

Had an amazing time bowling and wanted to stay longer, Kayleigh was amazing and set us up with a game of virtual darts which was so much fun! Cannot reccommend the customer service enough. Will definitely come back she is a credit to the place xx

I came here with my family—brothers and sisters—and we took turns playing on the screen system. I must admit, I was absolutely dreadful at the game; my bowling skills left much to be desired, and my family easily outperformed me. However, despite my lack of talent on the lanes, I couldn't help but appreciate the motivating atmosphere. The bowling hall's lovely lights, the delicate balls, and the spacious layout all contributed to a pleasant experience.

The food was below the standard what was expected, requested vegetarian meal and all I received chips with melted cheese and some crisps again with melted cheese.

Posting on behalf of a family member who said the staff were the rudest they’d ever seen. Clearly didn’t want to be there.

Amazing place to relax. Interactive darts’ great. We didn’t bowl that time, but we will do the next time. Great foods and drinks.

Second time adding a 1 star review. Staff are generally unhelpful and somewhat rude when trying to deal with customer issues and bookings. There's a real sense that this business are trying to make as much money as possible without putting the customers first.

The lack of organisation and professionalism in the restaurant here is unbelievable. A few of our large group made food requests over a week in advance and heard nothing about them until we were there. They had our names, what we ordered and the requests ...and yet they decided to describe the food items they brought out trying to get us to identify whose each item is -why not just say the name? Very difficult experience and no reason for it whatsoever. In addition, the food was nothing special and the cocktails were mediocre. I may as well mention that the 330ml can of Jubel was over £7 also. Honestly such a cool place and could be great fun but management needs to give their head a wobble.

Great for big corporate events. Organisers looked after us well and everyone enjoyed themselves.

Celebrated my 31st with a few of my boys and had a really good afternoon tbf. Bottomless was everything you could ask for in terms of the service, food and drink. All top tier. The Big Breakfast which came with two sausages, bacon, egg, this delicious baked beans side which were honestly some of the baked beans ive ever tasted, all topped on a huge hash brown. 10/10!! The cocktails were flowing, no ask was ever too much. The service was brilliant! Would have liked a couple of other selections available but the mimosas and margaritas were doing the job. We had booked one game of bowling which again was brilliant. They even upgraded us into the VIP area with our own bar. The only thing stopping me from giving it a 5 star is that the music was a little off for me but that is more personal preference. Solid 4.5/5 rating. Would definitely recommend!