Birchwood Farm - Farmhouse Inns in Wakefield

Booked a table for breakfast at 10am on arrival we was greeted by a friendly member of staff and was told to sit wherever we wanted, which was nice. We paid for our breakfast, made our hot drinks and had a walk over the the breakfast buffet. There was 2 slices of very very welldone bacon, 4 very over cooked sausages, no eggs, no scrambled eggs, no veg/vegan sausage, no hashbrowns, no mushrooms and only very cold brown toast. After having a five mins wait I decided to ask a member of staff if the food was going to be refreshed and she told me they are on with it now, 5 mins later a member of staff came out of the kitchen with 6 overly cooked eggs, 2 mins later the same member of staff came out with a tray of about 8 slices of very very well-done bacon. I asked if they had any that wasn't well-done and after a conversation about the bacon not being well-done because that's how people like it (maybe only 10% of people prefer well-done bacon) he asked if I would like him to put some bacon in that would be less cooked to which I said yes please if that's OK and how long would it take to which he replied '20 mins' I told him it to bother thank you. 2 mins later the the same member of staff came out with another very very welldone bacon and thus went on every few mins ( the food would have been out quicker if they didn't keep burning everything) I asked a member of staff if it was possible for her to go give them a hand to bring the food out to which she said there are 2 people doing the work in the kitchen, the gentleman that kept bringing the very very weldone food out and the manger who was cooking. In the end I decided to get my money back. The manager came out of the kitchen to make the refund and while making the refund she made her apologies and was very polite. I told her all.my concerns over there being no food and the refilling being very slow at coming leading to it being impossible to have a hot breakfast, all the food being very over cooked to which her reply was to apologise again to to tell me that its hard when it's busy and suppose it is but unfortunately or fortunately depending on how you look at it it was far far from busy with probably what looked like less than 30 people in. The rest of my party (4 of them) still ate there breakfast and all moaned about it as there was never a time when all breakfast items were cooked at once, my wife had a plate of toast and tomatoes, then returned for bacon and egg, finally going to get some mushrooms and hash browns. There was no one point of time in our 60 minute visit that all items were available to create a ‘full breakfast’. One of my party asked when the vegan sausage would be brought out after ordering a vegetarian breakfast and the reply was would you like me to cooked you some? Yes please! 10 mins later 2 sausages came out that were again very very well-done, definitely left in the chip pan for far too long and we crossed our finger that they weren't cooked in the same pan as the pork sausages. On cutting one in half my friend started to eat one and after a few seconds in her mouth she had to spit the sausage out with a screwed up face saying 'that was disgusting!!' Before we left the manager came over to our table and told me that the food is all stocked up and I was more than welcome to go help myself to which I politely declined (I didn't think it right I go eat after being refunded) and thanked her for her very kind offer. While there not eating i noticed 2 other people/groups complaining All this is a shame as whenever anyone talks about being at the birchwood they always say its nice and I've been 5 times now and the last 3 times I've vowed never to go again

Good fish & chips to take away only

The food quantity is fantastic and value for money however the quality is hit and miss. Sometimes it’s fantastic, other times it’s underwhelming. On the whole though, I still return and enjoy a carvery.

Brilliant food great staff highly recommended

I had some corn on Cob. This could have been a little warmer.

Christmas eve very poor showing Half the beers not on tap. Waited 40 mins for our pre ordered starters to arrive, then instantly served mains. It wasnt even busy but was chaos by the staff Food was average at best, items missing, had to ask, had run out of the pudding as its been popular, although Id ordered it. Poor showing

Atrocious service from beginning to end. We booked for boxing day two months in advance, and had sent our pre-orders. Despite this, they'd run out of one of the starters and it was only midday! We had no idea if to go to the bar to order or expect table service, because not one person came to our table for the entirety of our almost 3 hour visit. We eventually queued for 15 minutes at the bar to find out that the hot drinks machine was not working. We had to go back to the bar to buy the kids some crisps after an hour of waiting for our starters because not one member of staff could tell us how much longer we'd had to wait for the kid's garlic bread. Our starters eventually came out after 1 hour and 20 minutes of waiting. One was missing, despite giving our pre-order to a staff member *again* when we arrived, so we had to wait another 20 minutes. Carvery was mediocre at best. Half of the vegetables had run out, the staff member carving the meat had no idea what he was doing, and the other staff member there seemed more concerned with filling takeaway boxes for justeat orders. The kid's plain pasta mains were brought out 45 minutes after their garlic bread. Despite ordering desserts months in advance, we were told we'd have to wait even longer for our order to be taken *again*. The member of staff we spoke to was extremely rude to us, and my sister came back to the table in tears over how he'd spoken to her. We'd been there for almost 3 hours at this point. With the kids crying, we left to go across the road to find somewhere else to eat dessert. 5 stars to Heavenly Desserts in Xscape for putting a smile on the kid's faces. So disappointed that our boxing day meal turned out like this.

We had booked a month ago for Christmas eve, having the festive dinner. This was our Christmas dinner instead of having it Xmas day and honestly, I wish we hadn't bothered. Arrived to a not very busy restaurant and seated. Only a handful of tables were taken with people having the same meal as us. Having pre-ordered the entire meal we expected it to flow quite well, but after sitting waiting for over 45 minutes for our starters to arrive we soon realised this was not the case. There only looked to be 2 waitresses, one kept asking us if we had any food yet and in the end gave us a free round of drinks before our starters FINALLY arrived. At this point one of the staff started hoovering around us which hen lasted the whole of our meal time. Not very festive. Luckily we all had the carvery so didn't need to wait for that one and helped ourselves. Unfortunately the pigs in blankets we had to pay extra for weren't cooked and by the time they were, we had all finished our dinners. Nobody come round to clear the table, so we sat with dirty plates for the remainder of our time there, then about half an hour after someone asked about deserts. Again, these were all pre-ordered but we had to say what we had ordered, and one now wasn't available despite this. We waited another half hour before 2 kids ice cream finally made an appearance, leaving our 3rd child without his brownie and adults without puddings. Another 15 minutes past before I lost my temper with staff and called them out for a crap service, spoiling our families Christmas dinner and making us sit there for over 3 hours, keeping my kids there longer than needed on Christmas eve when they wanted to go home to get ready for Santa. The assistant manager knocked some money off the final bill and gave us the remaining puddings to take away (photo attached - definitely weren't worth the almost hour wait!) but honestly, I wouldn't of paid it but we just wanted to leave. Considering there was nobody else there eating when we left, and 9 people there in total just having drinks, I have no idea how they couldn't manage a good service. Wouldn't book here for a special occasion ever again. Only given 1 star because I couldn't not give any.

Terrible. Booked well in advance for Boxing Day and submitted orders and paid £50 deposit. On arrival at the time we booked for the table wasn’t even ready or set. No one explained how to order drinks or if the food would be coming to the table. We were sat at the table for over an hour before anyone bothered to come to the table, had to wait even longer for the starters. Staff then said the booking system was broken so they didn’t have the order we booked in advance at all so we had to give them the entire order again. After over an hour and a half we got our starters; but they missed one; then had to wait another half an hour for the last starter (how hard is it to warm up some cheese bites?) Then took another hour for people to get mains course, we had children that had to wait for plain pasta (why does it take that long to prepare plain pasta) After 2 and a half hours we then asked about the dessert and were told they would come and take our order (which was supposed to have been ordered in advance), and we were met with rude replies and made to feel like an inconvenience for asking. Also the hot drinks machine was broken and they were out of tortilla chips for the kids which again, were supposed to have been ordered in advance. I understand they might be short staffed but the order was made way in advance, staff were extremely unhelpful and no one came to the table even once. We were made to feel like an inconvenience for finding a staff member asking about the food. When we arrived we were one of the first tables to be seated but it still took over 1 hour and 30 minutes to get any starters. We noticed all of the other tables were waiting ages for their food too, and other people were complaining. The staff member was extremely rude and just wanted to get rid of us in the end and said he was ‘fed up’ of talking to our table (maybe because not one staff member had come to serve us at all) and wiped the bill for the meal in order to get rid of us. It was not about the money and would have happily paid, we just wanted to the meal we booked well in advance and to have not waited for 1 hour and 30 minutes before getting any food.

Great service and lovely food, and Ian was the perfect host very friendly polite and made sure we was all having a good time couldn’t have asked for a nicer and kinder person thank you so much for making our Christmas Day an enjoyable one

For the money we paid the service was totally rubbish. Got there at 2 pm and after 50 minutes STILL waiting for out starters. Callum our server was totally out of his depth, he spent more time walking around with a clip board or empty handed. We received no communication about the delays. We know the staff were struggling but it’s no excuse not to keep us informed of the delay. Over all I feel we haves been robbed of our Christmas dinner and a large amount of my hard earned money. Zero stars and some bad reviews coming from a lot of your customers for today.

Very slow. Carvery very dry. Not going back in a rush

Ian was nice and he was very cool

Booked here for Christmas Day lunch, service was excellent especially from our server called Ian he was very informative about how long we had to wait for food as they were very busy , the food was a lot nicer than I was expecting it was hot, an tasty would I book here again yes mist definitely. Thank you Ian .

Excellent food and service today by Donna savage and Ami will be back 😍

Roomy, modern pub. Affordable carvery - centred menu. Staff friendly and helpful. Gigantic cake available!

We called in for the first time on Sunday for breakfast after our usual carvery was basically queueing out of the door. The atmosphere was really calm and relaxing, music in the background not too loud. Staff all pleasant and smiling. Lots of space, lots of free tables. We went for the buffer breakfast, choice was fine, and everything tasted great, food not greasy and piping hot. Tea and coffee station fully stocked. The bacon was very crisp which was perfect for me, maybe not for some. Overall a really lovely relaxing Sunday morning breakfast, we will return.

Waited 10 mins. at bar to order, not very busy, no one behind bar. No hand-pull beer what-so-ever. Waited another 10 mins. at carvery asked twice if anyone serving.... told in a minute! Then served 'bits' of ham...40% fat.. and had to ask not to be served bits of beef instead of a slice, then had to wait for server to go get some Yorkshire puddings. Carrots virtually raw, sprouts and cauliflower mush, gravy congealed. Would I recommend NO. Would I go again NO. Not busy

I attended Birchwood this evening with my daughter and grandson. Initially there was a slight issue with my meal. I spoke with Ian who swiftly addressed the issue with a caring and professional attitude and provided the highest example of customer service. As a result of Ians intervention I enjoyed a superb roast beef dinner from the carvery. Great service from Ian and his staff and very good value for money.

Poor food, average service. We had a notice on our table saying that we had a 2 hour limit on our table. We waited almost 1 hour for food to be served from ordering which left us around 40 minutes to eat and leave. We ordered 3 x Chicken Combo meals and all 3 were dry and lukewarm when served, the bbq sauce helped a bit. The cheese and bacon burger came out with the cheese not melted and was cold, my wife requested it to be warmed up and the cheese melted. I got pretty much through my meal and there was a 2-3 inch long black hair on my plate under the chips. I complained to the waitress when collecting the plates and mentioned the hair and all I got was a 'sorry about that' with no further action and walked off. There was also another complaint of a hair in food from a table nearby as we'd sat down. The pub was busy and the staff looked run down but standards shouldn't be slipping like that.

Where to begin, arrived at 16:00 for a family meal which we had a 2 hour slot, I took us 25 minutes to be served at the bar due to there only being 1 member of staff on the bar at peak time. Ordered food which half turned up within 40 minutes of ordering but some of us were waiting nearly 1 and half hours for food, the last lot of food got brought out to the tables at 17:50. The tables weren’t cleaned before had and some of us had to wipe them down ourselves, Myself I had a mixed grill and asked for my steak medium rare, it turned up well done and very dry, 2 others in our party asked for lasagne which came out burnt as well as the garlic bread, they messed up on a lot of orders and we were told they were understaffed, the quality of the food was atrocious hardly any of the food was eaten, I can honestly say I will not be going back there and will certainly NOT be recommending the place to others, honestly the worst restaurant experience I’ve had.

Had a lovely breakfast of bacon and egg. Lots of bacon on my sandwich! Served by the lovely polite jodie. She was busy serving and training new staff member but had a smile on her face. Thank you

Went again today to give them a second chance. Service when you go off the full breakfast was terrible. Waited 40 minutes for my wife's avocado with poached eggs. Last week we got fed up of waiting and left with a refund. We won't be calling again. The service is terrible.......

Friendly and helpful staff. Nice caravry.

Breakfast was great loved the dr pepper Leanne was lovely and smiley this morning

Being a couple of times for food. This time the carvery was so tasty normally use another farmhouse pubs but this time it won hands down on flavour. Only thing that let's it down is some of the meat looked like Sat under lamp awhile so didn't look appealing.

I loved this place the food was grate the staff was amazing and happy to help

Lovely place. Delicious food. Ian who waited on our table was great: friendly & professional

What a wonderful, happy and friendly place. Thoroughly enjoyed our visit this evening. Food was delicious and Leanne and Emma were 5 star customer service. We will be back again soon.

Came for tea as a family before heading to the cinema, we all had fantastic carvery and our waitress sophie was amazing!!

Very good service by Ashley and ami food was very good too 😍

Ordered sweet online,20 mins later no sweet . system messed up.ordered another through manager and that took another 20 mins to arrive.manager very apologetic.gave us a refund on sweet and a free piece of cake.kept on apologising to us ,I told him it was ok and accepted problems happen sometime.visit here quite a few times and will definitely be back.starters and carvery no problem and food was lovely lovely

Just been for the Christmas meal and it was absolutely amazing. The food was perfect and red hot and the service was perfect especially Ian as he really helped my grandma since she isn't really mobile. Would definitely come again

My friend and I went for a Christmas carvery 4.12.24. Although they food was nice a lot of things had run out tgat they couldn’t replace including stuffing !! Which is a main part of Xmas dinner. However a staff member called Ian couldn’t do enough he gave us a large portion of pudding and tried so hard in every way to make our visit enjoyable. Thankyou Ian.

Carvery was best I’ve had in a while.. staff went out of their way to help our fussy eater and were very friendly and accommodating.

Ian many thanks for a fabulous afternoon the first of your Wednesday Xmas themed lunches at Birchwood …. Our group of 12 had Great service , friendly helpful staff as always, yummy Xmas 3 course lunch, entertainment quiz bingo plus prizes …. Our friends Xmas Quakers/crackers won quiz and we won the best quiz name Boozie Floozies - Gud afternoon had by all…. !!!!!!!! A great big thank you again to all the staff u r ⭐️’s xx

Turkey and Tinsel:--Carvery good and hot. Christmas pudding excellent. Entertainment by Ian excellent. Made everyone welcome. Natural entertainer. Thankyou. Happy Christmas to all.

My brother and I enjoyed an excellent buffet breakfast with unlimited coffee during our morning meeting. Sophie, our server, was friendly, polite and went to great lengths to ensure that we were comfortable and had everything we needed. We will definitely return.

Birchwood Farm Carvery offers well cooked pub food and a great selection of roasted meat and vegetables. The Yorkshire puddings were soggy and flat which was the downside. The food is well-seasoned and the portions are generous, making it a fantastic choice for those who love a hearty meal. The staff are friendly, and the atmosphere is warm and welcoming, perfect for a casual meal with family or friends. However, one downside is the long line for the carvery which was not well managed, so it’s definitely a good idea to arrive early to avoid waiting. Despite this, the quality of the food makes it well worth the visit so I will be back as it was the best carvery I've been to for a while (food wise that is)

I enjoyed my breakfast I was worried the quality my be sub par as it was getting toward end of the breakfast buffet serving period, I was however incorrect in this assumption. Our Server Sophie was very polite and reminded us as it was coming to close on the breakfast.

Donna and Carrie providing an amazing service with gorgeous food.

lovely food and lots of it too

Great service especially from courtney

Came for breakfast, food was good. Service from Donna and Karen was brilliant

Our little waitress,scarlet, was an absolute gem, so helpful all round 👏

Lovely food great value, 30 mins longer but it’s Sunday and busy traffic so not too fussed

Really good at finding a table when just turning up at a busy time of day. Carvery food choice and quality excellent. Service provided by all staff good and especially Scarlet, who really looked after us. Would certainly recommend 👌

Beautiful carvery, served by a lovely lady called jenny.

Really good carvery, tables bit cramped together though.

Well where do we start, we booked last year for the festive menu and had such a lovely visit, so it was a no brainer that we would visit again for this year. We booked and pre ordered our food and paid our deposit and leading up to our visit we received numerous emails explaining everything. Sadly on the day of our visit we received a voice mail saying that only carvery and children's meals would be served. I phoned back on 4 occasions and my wife twice but were unable to speak to anyone. We turned up a 6pm for our booking and was offered the chance to cancel our booking as we were told that they didn't have enough staff to open so it was a basic service only. We said a carvery was fine and was shown to our table, shortly after another member of staff approached us and said because we had pre booked we could have our festive choice after all this left us confused. We got drinks from the bar and sat at our table looking forward to our starters. After 40 minutes our starters hadn't arrived, we approached the same member of staff who assured us our starters were on the way only to find out they weren't. We told him to forget about starters and just have a carvery. Sadly the standard of the carvery was poor, little meat was available and poor standard of vegetables and condiments. While clearing our plates the lady asked if everything was ok we said no it was a shambles and she explained we shouldnt have been promised festive menu, i told her just wait for the review, to compensate we were given one piece of cake to share between 3 of us. A complete and utter farce from start to finish. Won't be going back there in a hurry

We was served by a young man called IAN he was very polite with a happy dementia

Too good to go deal was amazing!! Food was brill quality & the server was extremely polite and friendly!

Unlimited breakfast cant go wrong for price kelly d proper looked after us really friendly staff 👏

Highly recommend great customer service , big thanks to Dale and Kelly for making the morning lovely .

Dale & Kelly were amazing , fab service and food , highly recommended place for a quiet breakfast .

Food was great, staff were very welcoming and patient. The only downfall for me was no black pudding on the day, other than that I highly recommend anyone with a quiet morning to come and try the breakfast.

Got food poisoning from a beef burger!! From here!! 🤢

Carvery spot on today, the beef was really nice the veg hot and fresh. Kelly d shown us to the table and explained how to order. Keep up the good work.

Food here is delicious and great quality. Our waitress Courtney was helpful and extremely efficient. Would recommend anyone to come here who wants a fabulous carvery xx

Just did not deliver at all. Subject to a complaint process with Just Eat. Do not order from them ever.

vegetarian option didn't include the pie. was literally just veg from a normal roast

never showed saying it's been delivered I want a refund as I've already paid for it

What a complete waste of money. Meat is like chewing on an old rubber boot. Carrots sliced the thickness of god knows what. Pudding pretty much clap cold. If want any advice spend your money else where as this place is shocking.

Nice food nice service from Jenny. Only downside is there doesn't seem to be enough staff and those that are there are run off their feet.

Had to stand in line for 40 minutes to get carvery, even though we had booke our table. Brought out a new menu recently but the last three times we've been they didn't have ANY of the ice cream sundaes. We usually visit every 2 or 3 weeks but don't think we will be going there for quite some time.

Carvery was lovely, the nicest beef I've had in a long time. Dale on the carvery was great, friendly and helpful.

The nicest carvery iv ever had. Thanks Dalr

Lovely atmosphere lovely food and friendly service kelly d goes out of her way to help you if you need anything

Lovely food great service by Sophie

Great, friendly service with a smile (Dale and Ian)

Great friendly service good atmosphere

Lovely servers, fellow with the glasses and missing tooth was absolutely lovely and so sweet.

Fantastic service from Kelly D 👏

Great experience here great service and food and the waiter Donna was very helpful and gave me a great experience will definitely recommend and will come here again

Kelly D was welcoming as usual and made sure I had everything I needed during my meal. As usual food was great.

Amazing service by Jodie and ray will be back again food was exceptional

Popped in for food the food was great and the service too donna was a lovley women and sorted anything we needed will definitely be coming again

Lovely carvery and service from Kelly D

The food was amazing, well and truly worth the wait and just what you need after a busy day. Aiden made us feel more than welcome and was so lovely and accommodating to our every need, this is especially important seen as my wife is Gluten free and Aiden made her more than comfortable navigating her round the menu to show what is available for her and also what they could do Gluten Free. Will definitely be returning here in the future.

Amazing food good service Kelly d help us amazing service thanks

Kelly d is amazing great help and amazing customer service

Thank you Kelly Dee excellent service and Doris in the kitchen fabulous vegan chocolate torte

Great place, love coming for a breakfast. Kelly D was super accommodating and friendly upon arrival

Very nice family meal out. Great service from Courtney

Amazing food and a lovely service, particularly from Kelly D. Would recommend

The food was flat cold. Next to no meat and the carrots were like bricks and the cauliflower was rock hard aswell. Very dissapiinted with this order.

Absolutely beautiful carvery well worth the money

Serviced by Kelly D she was lovely and very helpful

The meat and gravy on the carvery was lovely. The giant éclairs are GIANT, thankfully Kelly D noticed we had ordered one each and bought us all boxes. It was really yummy though.

Really good got a kids play area also to keep bored kids happy. Food great really large portions on the carvery

Lovely time tonight, Ash was great

Excellent service and lovely gluten free breakfast (with gf toast) provided by Carrie and Dean. Thank you

Great evening. Lovely atmosphere. Thank you to Jenny and Joanne who were amazing, so helpful and friendly.

Jenny was brilliant great service!

Just had a very tasty carvery, plenty of choice and excellent value. I’ve a blue light so appreciated the discount! Staff are so welcoming and helpful, especially Aiden - I asked for gluten free gravy and recd it as I was collecting my food. Very satisfied and would highly recommend a visit.

Food very good had carvery. Aiden served us very pleasant and polite. As we always find with all the staff Nice relaxing atmosphere

Lovely food. Jenny is an asset to the place

Jenny was so efficient and friendly her customer service is five star

Lovely gammon and beef roast, great Yorkshire - cheers Jenny!

Really enjoyed my visit to Birchwood Farm, I found the staff very friendly and helpful, especially Aiden and Dean. The food was delicious and very good very good value. I enjoyed the no rush atmosphere .All and all a very pleasant experience, one I would strongly recommend.