Bollicini in Cheshire West and Chester

Food 10/10 and the people are amazing. Great experience all round we will be back!!!! Christmas meal, the food looked, smell and taste unreal. The staff are amazing

Although the weather outside was frightful, the food and staff were delightful … the lights were way down low.. off to Bollicinis we must go. 🎄🎄🎄🎄🎄. The best family gathering once again. The atmosphere is always relaxed and friendly. The food is exceptional so a huge thank you to Sarah George and the team for looking after my family.. all 18 of us 🎄🎄🎄🎄🎄🎄 Merry Christmas 🎄🎄

On our first trip to Chester, we were not only really impressed with the city but also the many people we met too. In fact, while chatting to a couple in a cafe, we asked for a restaurant recommendation for lunch and this was their choice. After checking the website (which was a bit chunky on the phone) we made a reservation. The restaurant is in one of the side courts which make this city so interesting. The restaurant was very pleasantly decorated and furnished. The staff were very attentive, meeting us at the door and showing us to our table (we arrived a little early but it wasn't a problem) We were presented with la carte and set menus, and decided to opt for the two courses and a bottle of wine per person for £25.00!! That wasn't the main factor in our choice I hasten to add because we did have to drive back to the Midlands. The Calamari and Arancini for starters were both very tasty. For mains, my wife had a seafood risotto that she really enjoyed and I had a pollo infucato which was labelled as very hot, but actually it wasn't, but it was very pleasant. The wine was fine; lower alcohol (10.5%) but it was okay for a lunch time drink to accompany the food. Our waiter was most attentive and the courses arrived in good time. It was a good recommendation and contributed to a most enjoyable day spent in Chester. We will return.

Nice restaurant .food average at best, service was good ,ribs starter and garlic bread nice,calzona pizza not good .prices are reasonable though

The three of us were expecting the daytime half price menu deal until the charming waitress/manager Nella explained that this only applied on Saturday and Sunday but, it being Friday, we could have the two course special menu for £25 (including a full sized bottle of wine!) instead. Basic arithmetic indicated that this deal was approximately half price. All of our food was excellent and efficiently served with the house red being very much to our liking. Well done Nella and the other staff. We will be back on our next trip to Chester in early December.

We thoroughly enjoyed a celebratory lunch following my Graduation ceremony at Chester Cathedral. We were a large party with a range of food choices, including dietary requirements. The pre-order process was smooth and faultless. There was plenty of choice for everyone and the staff were superbly accommodating. The food was delicious and the service was excellent. Family and friends had travelled from Birmingham, Manchester, Wigan, Cheshire and Wales and all look forward to future visits to Bollicini. The Friday lunch offer was a popular choice and great value for money! We will definitely be booking here again.

I have to say apart from the fabulous food, our server Danny looked after us wonderfully. He understood my friends allergy and addressed them and ensured that the meal she ordered was ok with her, in fact he did several times. We couldn't have been looked after as well as today. Highly recommend Bollicinis for the fish soup, the focaccia.

Absolutely gorgeous meal and the waiter and kitchen were sensible and pragmatic about allergies. I was asked if I had any food allergies. I have a first world mild allergy with lobster. The staff pointed out they couldn’t rule out lobster cross contamination which was quite right. I had to agree to a disclaimer and I told Danny it was a mild allergy and they let me have the dish I really wanted. Absolutely gorgeous!!! I’ll be back!

Fantastic Staff, awesome food and always looked after

We were here on Saturday 5th of October, for a family meal. I am allergic to egg & lactose intolerant. The young lady, Chloe, who was looking after us made a note of my dietary issues. She was meticulous in ensuring that the food I ordered was safe for me to eat. I have to say I was impressed with the level of attention I was given.

I have enjoyed many a meal here with my wife and friends. The food is fantastic the staff attentive but leave you to enjoy your meal.

Went on Sunday to take advantage of the 50% off deal. Nice bright comfortable restaurant and friendly staff. Food was really nice and good value

Mixed feelings - overall not quite as good as last time we visited. Antipasto starter pretty good, risotto tasty but appeared to be made from long grain rice (not the case on our last visit - different chef, ran out? Who knows!). Good value menu, particularly for main courses, and some fantastic deals on currently...still well worth a visit, especially on a midweek/early evening deal.

Very good meal at a welcoming venue. Needed an impromptu eating opportunity and this was a lucky find. Good menu options and all dishes top notch

Sharpe staff from the start, after arriving it took at least 15mins to be even offered a drink then got given two menus one of which was £25 meal with bottle of wine which is good but we didn't take up the offer & was met with a really miserable response even tho we were to spend more £ our choice, the food came too quick & wasn't that good to be honest very disappointing as this place was recommended to us, and the staff member kept calling us lovelies on 3/4 occasions which became very condescending, Chester is a great place but avoid here at all cost there is plenty of great venue's other than this. I don't write many reviews but had to do this it was terrible service around.

We went there to have our Sunday lunch. We had a good lunch. Service was great and the manager was very friendly and professional. The food was ok. I had fried calamari for starter and I really enjoyed it but than I had seafood paccheri ( not much flavor in them and a bit overcooked) and at last the dessert was the worst part of the meal 😅 I had tiramisu and instead to soak the sponge biscuits in coffee seemed like they were soaked in water. Also my sister and my mum had Baileys panna cotta( no trace of Baileys in that dessert 😂) But apart from that, we had a good time and we liked the restaurant and the service.

We came for a meal yesterday food was quite bland and service slow.. overall an average Italian. We unfortunately witnessed a couple sat near us be shouted at by the on shift manager Roman. They had complained about waiting for food for an hour or so for a main course. Roman was aggressive and asked them 'who are you?' before telling them to leave or he would phone the police! They were quite a young couple I felt bad for them! They had tried to reason with him but to no avail. We were put off from saying anything about the food and service incase he reacted in a similar way. We will not be returning!

Terrible service, starters and main tasted cheap

I go there often for lunch because of their amazing food, so a few of the staffs know me by now and the way they remember u and are always so attentive to u is honestly so sweet! I work as a waitress myself so I have seen good services all around me but bollicini really knows how to make u feel important and provide that extra personal service to each guests which is very rare in other places. A special shout out to Danny for being so lovely with us, and even going so far as to making a pizza for us, which was just so thoughtful and delicious. All the waiters there really know how to make it memorable by making such sweet gestures for every guests. Really made my night and is one of the best experience I have had in a restaurant. No comments needed on the foods because it’s just heavenly! The food quality and service are top notch and definitely worth a visit.

Great experience, warm and polite welcome along with great service and amazing food.

Disappointing. The portions were very small, pasta tasted odd. Italian cheese board not worth ordering; had a selection of cheeses such as edam, brie and port salut with a few grapes and Jacobs crackers. Appalling.

Family of six took advantage of the 50 % offer on Sunday's, a lot busier than the last time we visited so nice to see people eating out and enjoying themselves. Food of a decent quality ,service good ,shout out to the young lady waiting on and Gino D'Acampo,s look a likey ,sorry not to mention you by name ,all in all it was a nice family get together and something we,ll do again many more times hopefully.

Following a great experience last year I recommended this restaurant for a group of friends to meet but wished I hadn’t. Service was shocking, from issues with being seated to our pre-booked table as they thought someone had rung up to cancel, some of the party not getting drinks until after the starters were served with us needing to remind staff multiple times what we were still waiting on, and not being able to flag down any staff when we did need anything including taking the plates away, ordering desert and when we were ready to pay. Also, beware for those going for the Friday £25 deal everyone on the table has to order from that menu and there are no non-alcoholic versions offered. Would not go back.

Went here with my wife on a visit to Chester. The food we had was very tasty and the atmosphere was nice and relaxed. Waitress was attentive, knowledgeable & very confident. They also had a extremely good offer of 50% off meals & wine before 4pm. I would definitely recommend a visit! 👍👍👍

Waited several minutes at the entrance to be seated last night. When no one came we ventured over to the servers. We were given menus but no drinks menus so I had to go and ask for this. Whilst the drink menu range online is varied I was only given the wine list and told they had some gins, spritz’s but no cocktails. Strange for a place which advertises itself as a cocktail bar. We originally sat outside and the service was initially attentive. Once we moved inside it felt like we were forgotten about. There was no salt or pepper on the table and the server plonked the food down and never asked if we wanted anything else. After a rather overcooked portion of calamari I was served a pasta dish. Again no attention to needs. Just plates plonked and dashed. I had to go in search of the server upon doing this I found my own salt and pepper but I would have liked the server to have milled some pepper. In a place like this it is part of the experience. I still had to find him because I wanted Parmesan. Big mistake, the server brought a bowl of grated Parmesan and a spoon rather than the traditional grinders/graters. He asked me to say when but was not very careful in the sprinkling. The first bit was a dollop and I thanked the server as this usually means stop, but he didn’t. So I said woah and he still did not stop and I had to say that’s enough before he left. No checkback was done. We were not asked if wanted more drinks sat with empty glasses. I had to get the attention of a server closing the windows, who had no intention of coming to our table, to get more drinks. I was up and down getting things myself. I expect this in a Nandos but not in a restaurant like this. The server was mainly chatting in the kitchen. We waited some time for our plates to be cleared. The food was pretty bland and mediocre. Expensive for what it was and unimpressive. I was not offered coffee nor given a coffee menu with the dessert menu. I had to request this when dessert arrived. What really ruined the evening though. After such appalling service, a service charge was automatically added to my bill. I should be able to choose whether I tip. I had decided after the poor service I’d received I would not be tipping but had no choice. Had I been visiting with someone less sensitive about complaints I would have made a fuss, however, I had to let it slide. They couldn’t even say they were busy, there were five tables max and two servers. I’ve worked in this industry and we were just forgotten and given lazy attitude service. You will not get good service if tipping is obligatory. This restaurant is a perfect example. No I shall not be returning. No I would not recommend this place. I am seething that lazy servers automatically get tipped! Once you had to go the extra mile for a tip.

Solid 4 ⭐ all round. I'd return 💯 Great menu selection, great service & great place.

Short staffed so slow 🐌 pizza base extremely thin so topping became sloppy, I didn't enjoy. Been coming here on/off for years and quality of food has varied greatly, different chefs I suppose? Waiters always very smart, polite and welcoming.

Went with friends for Birthday meal for Joan Davies

Had the sunday menu which was half the usual menu price. Couldn't fault the place. We will be back. Next door to Alexander's live music

Really great Italian restaurant. Great Friday offer £25 per person in using a bottle of wine. Pizza and pasta dishes ery good. Service very good.

We dined here on Saturday night, service was first class, lovely members of staff, starter was fabulous, main course I got chicken which was served with skin on and on the bone, pink in places sent back and had redone, wasn't value for money, husband had fillet steak which was a rubbish piece of steak and we have dined in many places throughout the country was very disappointing we didn't stay for dessert had high hopes for this lovely place

Staff was very interested in hosting us with a smiley face. We loved their hospitality. We were welcomed without pre booking. So it was possible to find a table for two at a late Saturday. We didn’t expect to find focaccia in the shape of pizza but the staff explained us about their approach to focaccia. It would be better to know about this before ordering a focaccia. It’s not bread shaped. Salmon pizza was just so delicious. And their portions are quite big.

Better to change the name Italian to other cuisine. Asked the vinegar for bruschetta. Got the malt vinegar from kitchen. I have asked to speak to manager she pretended to be busy and never came to speak. We have asked need to order from main menu but the staff told we can’t because the chef will confuse to cook. The worst experience ever had in dine in.

We've dined at bollicini a few times over the past 2 years. However this time we were left disappointed. During previous visits we've been served by a lovely young lady who always made our visit warm, fun and efficient with a smile and funny inputs to our conversations. Before this, a young man who was absolutely brilliant with long hair and a fabulous bow. This time we were left and forgotten about and the staff all seemed to be stressed, miserable and when asked for recommendations were recommended expensive options. The person who I can only assume is the new manager seemed to not care about the service or the custom. The food was just as good and the quality was nor compromised so please donr be put off. Maybe the two previous emoyees are on holiday or off. I can only imagine it was a hard day (from being in the industry myself) and the staff are overworked and on high demands. We will be returning, but we will call ahead first

Went in on a Sunday evening. Excellent food at a very reasonable price. Thanks.

Visited for the first time yesterday taking advantage of the 50% off offer. All had different on 3 courses and food was lovely hot, tasty and the cheesecake is amazing! Friendly efficient service. Will definitely return.

Excellent food and service , even better that it’s was 50% off starter, main and bottle of wine . Would definitely recommend

Awful! Abysmal. We booked. We turned up, it was closed. We went to Carbonara and had an excellent meal! We checked the website for Wednesday 26th June, it said open, we turned up, they were closed! We went to Chez Jules, they were open, busy, squeezed us in, wonderful. My friend and l have booked for the 3rd July, thought l should check...... 4 phone calls later they phoned me to say they would be closed, would we like to go to Sergio's, their sister restaurant, no thank you, l got food poisoning there some years ago. I am furious! Especially as l recommended Bollicini's to a friend for a large party of 20+ on July 11th! Wil they be open? Will they let us know they are closed? Will l ever get an apology?

What a great little hidden gem..food was excellent service was brilliant all staff friendly polite and helpful very reasonably priced too, will definitely be going back.

Excellent food and wine together with great service from Roman and his staff and all with a half price special offer! Thanks, we will be back

Had a lovely meal great atmosphere, wonderful food and great service from two young waiting staff. Will book again next time in Chester

Lovely Italian with great staff. Not sure about the Pepporini pizza with chips on top though...more kebab shop than authentic Italian :)

Tasteless food. I can't believe the 5 stars reviews... the focaccia is a garlic bread with no flavour at all. The salumi (ham and mortadela) was just disgusting. The risotto al tartuffo wasn't a risotto at all! A watery rice instead with tasteless defrosted prawns and none truffle flavour at all! The linguine al ragù...no words. Tesco makes it better. The wine was horrible. Anything was OK! £60 for 2 people. Honestly you eat better in Mcdonald. This place has nothing to do with Italian food. The service was okish. The waitress was nicer by far. It is uncomfortable when they ask if everything is OK...and you cannot say it is close to be a scam!

Fabulous dining experience with friends. Waiter very attentive. Food was superb. Spoilt for choice with a menu that caters for all tastes. Restaurant was very presentable. A gem of a find in Chester.

Booked on line, arrived on time and enjoyed a lovely meal and pleasant service from the young waiters. I have deducted a star because, on arrival we where greeted (perhaps wrong word) by an impatient front of house, who was dealing with a phone call and spoke to us like naughty children. He very impatiently instructed us to sit and wait. No smile, no welcome, I actually felt like I had been told off.

We had an amazing time here. Was quiet on arrival due to marathon but was nice food was lovely. Staff were lovely. We have been a couple times before but has improved alot since then.

Visited the restaurant on a short break in Chester for our anniversary, and found the food and service to be equal or above all and any Italian restaurant we have visited before. Had Arancini starter which was stunning, the Limoncello ice cream desert was simply outrageous. We will be going back.

Had a lovely meal at Bollicini today. Lots of choice on the menu. All four of us ordered something different and all of us were impressed. Good portion sizes too which is always nice! Excellent service. A really good choice pre or post theatre thanks to proximity to Storyhouse.

First time visit, food lovely.... when finally arrived.... ended up taking main course home as got bored of waiting in end, nice chilled place, service just let it down, wasnt even that busy....

A fantastic afternoon for our hen party. Food was amazing, service was great and a good time was had by all. Would definitely recommend. Thanks to Sara and her fabulous team.

Went here for a dinner. I ordered the Risotto cheese and Salmon pasta. Both arrived at a reasonable time. I also ordered Cheesy garlic bread and the waiter forgot to put it on the bill so he said it was on the house. Spent £33 in total for 2 starters and 2 mains. Absolute bargain.

A wonderful coffee here, they let us in with the dog and even gave him a couple of cookies. Marvelous.

Fairly disappointing visit. Staff were okay, gentlemen on the bar made it very clear he didn't want to be there and had no interest in providing a good service. Food was average, something you'd expect from a generic restaurant, not one claiming to specialise in Italian food. It's a shame as Italian is usually lovely, but everything about this visit was underwhelming.

Great food, the place is gorgeous, the March deal is a STEAL!!

Very accommodating re tight timings, attentive and friendly service, great food including big bruschetta starter, great value for money, nice decor, top location. Not surprising it has lasted so long!

They where excellent.It was my birthday .

A great find. Wonderful food in a slightly hidden away location. Great service and lively atmosphere 👌

Visited last year and had wonderful time for valentine's so gave it another go this year. First drinks order was wrong. Starters came out pretty fast, however the cold starter was warm (Caprese), waited over an hour for mains. Was told systems went down so had a problem finding our order, we were also told we couldn't order any drinks because of the situation although other people were being served drinks around us. I get that it was really busy but we saw 4 couples who arrived after us being served their mains before us before any server checked on us about our meals. My pasta was under cooked and boyfriend's chicken was really disappointing as it said it came with new potatoes and veg, it was in fact 2 new potatoes cut in half, one stem of broccoli and 4 tiny little carrots. Was really looking forward to the meal as we had a great time last year but won't be coming back

Great place food excellent staff brilliant would definitely go back 👍👍👍

Wife & I were not impressed at all. The waiters were not friendly. Told we couldn't order starters without ordering main meals. Starters were just ok. I ordered the chicken with ham & cheese. I think the 50% off also applied to the serving size too! My wife ordered chicken pesto with linguini but got salmon linguini instead. When she complained, the waitress said she didn't take the order so wasn't sure! Eventually the waiter who took the order came over, apologised & took the dish away saying it would be removed from the bill. No alternative offered! Before the 50% was applied & the salmon dish removed, the bill would've been approx £74. There was service charge of approx £7.40 - 10%. After the 50% was applied & the salmon dish removed, the service charge was still £7.40! Needless to say we won't be returning.

12 of us visited last weekend, it was very nice surroundings, lovely place, we took advantage of the half price food and wine deal before 5pm, the food was good, wine was good although one of the party got a wine which was not what they said it was, when we come to pay they had overcharged us including a meal that did not exist! So I would exercise caution on checking bill, probably just a mistake but it is the second visit on the run this has happened, I'd still recommend it and the staff are very pleasant. 4/5

Just home from a lovely afternoon at bollicini chester. Really enjoyed food and service was great . Yes OK there is a fantastic offer for January of 50% off food and bottles of wine . But honestly if we'd paid full price we wouldn't have been dissapointed and are planning to take friends there later this week too . Loved it thankyou all the staff and especially the chef although you never see them we appreciate how hard they work

We had a table booked for a set time, arrived and greeted by an overworked and obviously stressed/rude male manager who told us our table wasn't ready and we were to wait by the (unattended) bar. Despite pointing out our friend was 9 months pregnant, he simply said he, 'Couldn't kick people off tables' (there were several other customers waiting, despite having booked). After 20 minutes (other customers waited longer), we were shown to our table. We then had an issue with the 'foccacia', which was in fact garlic bread. The waitress kept insisting it was foccacia (it absolutely wasn't), then another waitress came and said she'd take it off the bill if we kept it. When the bill came, the bread was still on, we queried this only for the male manager to come over and say, 'Well you ate it'. We pointed out that we only ate it after being informed we wouldn't be billed. His manner was rude, they were understaffed and had overbooked. The pasta was nice, though.

We visited bollicini tonight for my friends birthday and had booked a table for 8.15pm. We arrived and were greeted by a man who informed us the table wouldn't be ready for a while as the other people were sit there. We waited in the reception area, without being offered drinks and having received no apology despite me being 9 months pregnant. We were eventually sat approx 30minutes late knowing other people were also waiting long periods for there pre booked tables. Our order was taken and we received our starters, however having ordered focaccia bread and receiving garlic pizza bread we were shocked and told this is how they make focaccia. The lady agreed to remove it from our bill and so we ate it as at this point we were hungry. Our mains arrived and afterwards we were given the bill, not having been asked how our meals were during the food itself. We questioned why the focaccia had not been removed and were questioned by a number of staff who latterly said 'well you ate it' to which point we said on the basis it was foc. All in all, the experience was poor, the man whom we presume was the manager was rude and not very welcoming and food was average. We left feeling disappointed and dissatisfied and felt the restaurant should have been more prepared for the service on z busy Friday night.

went for half price meal was charged service charge at the bar of £2.97 for drinks only!! meal was shocking half portions staff were miserable will not return as it seemed that they were skimping on the portions to claw back the reduced food costs and to top it all there was a £5 service charge also on the food.. please avoid..

Food and atmosphere 4 stars. Leah`s service was amazing (5 stars), thank you. We will repeat soon. Kindest regards.

Excellent food and outstanding service, especially from Leah. Will definitely return!

Great choice of food , friendly staff and lots of food for your money ! Left full no room for pudding however they looked delicious ! Definitely be back thank you

It's a solid place but food was a bit bland. Service top notch and staff really friendly so a good experience but I think there are better Italian restaurants in Chester.

The service was quite slow but their staff was so friendly

Omg the worst meal I have had at a restaurant for such a long time. The meal was basically a heated up sauce and pasta meal from Tesco. It did not taste of ricotta absolutely no spinach and extremely uniform tortellini. The starters were fine nothing special but all mains were the worst we have all experienced in a long time. I recommend Cote for a resteraunt quality meal. Also the head waiter had zero personality and no obvious customer related experience looked like he just loved himself and no one else. I complained and immediately got £50 off the bill...says it all. Please go anywhere except here.

I recently had a meal here with family and friends which was a thoroughly enjoyable experience. The service was extremely good and my risotto was absolutely delicious. I'm really looking forward to dining here again in the future

Most fabulous night for our Christmas Party at Currans. So happy. Great food, drinks and service. Can't wait to revisit

Had a fantastic night here as part of my 60th celebrations. Amazing place. All the crew were great, but Leah was an absolute star and a credit to the business. Thank you.

I was dining on Saturday afternoon as part of a large party, approx 35 people. The food, service & atmosphere was fabulous considering there were a lot of us.

Very busy, with a great atmosphere, excellent customer service. Party of 8, easily accomodated and served all meals timely and on point.

Warning don't eat off this festive menu! The meals looked nothing like these pictures and we all come out hungry except our vegetarian member. The turkey escalope was more like a slice of an escalope, basically nothing but one bite, served with 5 half's of the smallest baby potato's sautéed ( depending on who's plate you looked at, with a couple of peirce of carrots and broccoli. Normally we would take pictures of us all with meal, but we where so disappointed we just didn't bother. The taste was very nice but didn't realise it was a taster menu 😪 Also the restaurant was cold so sat with my large coat on for the whole meal. Staff very nice but not good enough to recommend eating there. Book elsewhere for festive meal.

Have eaten here a few times now each time being exceptional food and always had a good atmosphere. Would highly recommend

A gem of a place and the staff & service were great. Highly recommended 👌

Had the most wonderful dining experience for my Mums birthday.Booked on shirt notice but was accommodated and given lovely table location.Staff were super friendly and went extra mile to make sure we had a good time.The food has an extensive menu choice and we all ordered something different .Food was lovely and well presented.3 children came too and were welcomed.The restaurant is absolutely beautiful inside and will definately visit again

Walked in at 6.15pm and booked a table for 8pm. At 8pm we went back to find no table available. I got a look at the booking computer and our reservation was not there. Meanwhile, several other people were waiting to be seated and numerous tables were sat with menus waiting to have their orders taken. They had clearly overbooked in order to maximise profits knowing that would leave many disappointed customers. We are among those disappointed customers. If you want to have a lovely meal with great service, then go somewhere else.

Food and ambience lovely. Service could be better. Staff friendly but slow, maybe stretched

Busy Saturday night so our table was not available for 30 mins ,we (party of 9)were given free garlic bread which was nice ,food was good ,my calzone didn't have any sauce over it as some other restaurants do .service was excellent as was the atmosphere

Went there on a date as a couple. Figured it'd be decent after reading the reviews. At first things seemed fine. The starter was good ( we got the arancini) and the drinks were lovely. The problem was the main and the service. The pizza was not too far off from a takeaway, only a lot more pricey. The service was very slow. We had to wait for 45 minutes for our main and over 15 minutes just to pay and leave ( after we had already gotten the bill). As a result of this all we left despite at first wanting to stay for desert. Personally I wouldn't recommend or come back to this place. Maybe they could work on getting more staff to serve their customers. The food was honestly not too bad, but it wasn't good enough to make up for the service.

Risotto was ok. Nobody asked if I would like a desert. I asked for coffee but the machine was broken. £24. 80 for seafood risotto and glass of wine. Rip off

Lovely pizza. Nice sheltered courtyard

Food was great, took ages to come though. And long wait between courses.

Group of 6. The young gentleman who I think was the manager was excellent. We have several issues with the food and drinks taking so long. This needs looking into.The quality of the food was just average. You can get better.

Poor service made better by Winnie who tried to rectify a spoiled birthday.. The manager's attitude was appalling. The food was good but served cold. Will not go again.

What a disappointment 😞 we visited for a triple birthday celebration, group of 14. I have to say that we received the worst customer service of our lives. However I have to praise the lovely waitress there (sorry I didn't get her name). She was almost as upset as us, contacted the owner to describe what had occurred and arranged for our bill to be significantly reduced. I'm not one for confrontation, so took our younger children out of the restaurant to save them from the experience, more than once during our visit. The manager was rude, aggressive and intimidating. Preorder and booking information was not looked at, drinks took over 50 minutes to arrive despite being sat on a tray at the bar, both myself and my brother in law attempted to help bring the drinks over to the table but were 'told off', some food arrived cold, manager advised us to get coffee from the opposite shop (their machine was broken) but refused us to bring into the restaurant on return of the coffee runners, some of the food was beautiful, other food was sub-par. The main gripe was the attitude of Management. My sister, whose birthday it was, was in tears and my childrenand myself were upset by the aggression and attitude of the manager.

Food is decent and not too expensive, the pasta is good quality although the desserts aren't as good - the ice cream cheesecake was a solid block and took a good while to defrost once served but OK. Service was very slow and they missed items off our order and had to be prompted, it took about two hours for two courses and we were mostly ignored and had to call for attention despite the restaurant not being particularly busy. Wouldn't return due to this.

Fabulous restaurant right in the centre of town. Food is amazing with lots to choose from. Staff are so friendly and make you feel very welcome.

Service was fine. Starters were fine. but 2 out of 4 mains got sent back Risotto wasn't cooked properly! These were deducted from our bill and apologies made. over all a good experience so will try again in the future

My mother and me have been there 2 days ago, we sat outside, and it just wasnt good. We've been waiting for our starter more then 1 and a half hour. Then we got our Main. And it was the wrong dish for one of us. Only one of us could eat. Then, after some time, my dish came. But even then it was the wrong pizza! And it even wasnt very crowded there. Also the wine was not really good... i dont understand, how that can happen in a place like that, which isnt cheap... didnt habe a good experience in our holiday there...

Very good food. Nice and helpful staff. Very busy and staff sometimes a bit stressed but always good to find a solution. Visited on Sunday evening, so half price for starter and mains for excellent food plus the bottle of house wine.

Enjoyed a lovely meal Saturday lunch time, pizza, cocktails and tiramisu were all delicious. Service was excellent and friendly. Best of all, 50% off the food and wine...superb value and all four of us enjoyed our meal.

Atmosphere a bit loud (hearing aid users struggled to hear within our group due to echo/noise) Food was ok but some better than others. Ingredients not available for some drinks Service a bit unattended but otherwise good. Grilled dishes (bread based) had burnt edges Overall okay but even those in group with previous positive experience were underwhelmed. No food was “bad” just not great and prices are reasonable.

Went to a second Italian restaurant in chester yesterday, amazing food, lovely staff, young waiter served me and was very kind

It was lovely. The food was delicious, the nicest pizza I have had in a very long time. The staff were so friendly and helpful, would highly recommend. Will definitely be going back.

Terrible service but great food. Hmm, not sure if I would return. I’m torn. All staff new, do not know the menu, forgot to put orders through and went without a drink for 30 mins until I flagged one down. The manager seemed very happy sitting on the telephone giggling away. Disappointed in the service, especially as the food was so nice.