Cafe Royal in Blackpool

Can't understate how bad this place is, the staff on the till were the worst I have ever come across, got a blank stare and yeah after each item. Asked for two cans of pop and was given a blank stare, she took the order 23 quid for two portions of fish and chips and two cans of pop. When the food arrived it arrived at the till with the staff playing around with each other, I went and fetched them in the end to there amusement, think my fish was skin in batter, my wife bit hers said it's too greasy and pushed it away. Avoid this place at all costs truly awful!

Ham and cheese toastie. I think my photo says it all. Absolutely diabolical. I have had many a toasted sandwich in my time but never ever as bad as this. Not even toasted and virtually no filling. Tiniest amount of ham and no idea where the cheese was. Will not be eating here again

We placed an order for delivery online and it didn’t arrive on time despite the app telling us it had already arrived? so another 10 minutes go by and my husband calls them for an update and all we got was an insincere apology and that “it should be on its way” after he told them that this is not okay. Our food arrived nearly 45 minutes late and the driver didn’t even apologise and to make things worse, the cake and hot custard was completely cold with a skin on it! And the “banoffee” crepe was made with chocolate sauce and flake for some reason when banoffee is short for Banana-Toffee and we were not informed of any changes. To add to the disappointment, I put in a request for a partial refund as we were not satisfied in the slightest and I had hoped that they could at least show us some decent customer service and empathise that this was completely their fault but alas, they denied our request and justified their service by saying that they were busy?! It was a weekday so I’d hate to see the quality of service on a Saturday night! Being busy is not an excuse for poor customer service. Such a shame because we love supporting local businesses and leaving positive reviews, but in this case the wait was not worth it, the apologies were not heart felt, and the order itself was not worth the money.

Being generous with the 1⭐️ but can't give it a 0. AVOID like the plague £2.50 for a Luke warm half mug of coffee. Hubby's breakfast bap was stale and the bacon looked like it has been dried out before cooked. Nephew in laws bacon & egg bap had mould on it and I don't even want to go there with mine and my nieces. Seriously needs closing down health hazard.