Catena Coffee in Salford

Gathering with friend on Thursday for lunch. Excellent service, comfortable environment

On Wednesday evening, my wife, child, mother-in-law, and I visited this branch, and we had an extremely disappointing experience. Even though there were more than two hours left until the restaurant’s closing time, we were seated in an area we didn’t prefer. When we requested a different table, we were told that other areas had already been cleaned and were not available for use. While I have no complaints about the quality of the food, I am deeply upset with the behavior of the staff. Their actions embarrassed me in front of my mother-in-law. During our meal, a female staff member approached us with an inappropriate tone, saying she needed to take the sauce bottles from our table because they needed to be cleaned. Without hesitation, she removed the bottles right in the middle of our meal and replaced them with sachets of sauce. We were all shocked by this behavior, and I became very upset. However, out of respect for my mother-in-law, I refrained from confronting the staff at the time, as I didn’t want to ruin her experience as our guest. To make matters worse, after we finished eating, new customers arrived and were seated at the very table we had initially requested. It is beyond frustrating to understand why we weren’t allowed to sit there earlier. And does the staff also tell new customers they can’t use sauce bottles because it’s “too late”? This excuse makes no sense, especially since there was still an hour left before the restaurant closed after we had finished our meal. On a positive note, the gentleman who took our order was very polite and respectful, and we appreciated his professionalism. That said, my wife and I are extremely disappointed with the overall experience, especially the behavior of that female staff member. I would not recommend this branch of Nando’s to anyone.

Georges used to be a regular haunt for us over the last few years, but a bad service experience put us off for a while, but we braved the restaurant again on Christmas eve, the food was awful, tiny portion of what was supposed to be confit salmon, this was so dry it was sticking to the roof of my mouth, my main was slow roasted pork loin, this was in fact gammon, i pointed this out to the waiter, but he had the chef confirm it was pork, and that i was mistaken, i wasnt, we all ordered desert, but after waiting for over 30 minutes we cancelled them, the best meal on the table of 8 people was my nephews childs fish and chips, such a shame this used to be a lovely place to eat, we wont be coming again

Got in at 12:17 On the website it said it said it was open but door was closed Eventually someone in open the door We sat down and ordered our food Francesinha Entremeada Caldo verde e pão de alho Drinks 2 waters 1 beer( the beer was asked to come with mains but my partner wanted a martini and beer to start with) At 1:05I got my soup then At 1:16 we got served the rest of the food but yet no drinks At 1:24 we got the drinks after my partner has got up and asked for the drinks , but by then we were all nearly finished with the food ( we were starving) I have worked in hospitality before and I know it’s hard to work on your own I have seen two members of staff but only one running around . The food in all honesty although a bit salty it was good and seemed fresh but the service and planning does need improvement in my opinion. Some dishes in the menu seemed overpriced . I think there is room for improvement regards service. No vegetarian/vegan options