Five Guys in Cheltenham

Claude and Sammy were amazing great service and food

I found the establishment excellent, despite it being my second visit. The high-quality chips, sourced from Lancashire potatoes, were a highlight, as was the self-service beverage dispenser offering unlimited refills. While the restroom facilities were somewhat limited, the overall service was satisfactory, and unlike some competitors, order accuracy was not an issue. I would recommend this restaurant, although the pricing may be considered somewhat elevated.

I want to comment on what happened tonight at Five Guys Cheltenham. I deliver food in my spare time because I need extra money. I came to collect the order from there and I wait a few minutes and no one pays attention to me... After a few minutes an English boy comes who also makes food deliveries and the staff immediately asks him what the number of orders is... Then I feel offended and I answer the staff that I was the first there and I need to give me the first order... Of course they didn't give it to me and they gave it to him first. At that moment I felt so offended and angry at the same time... I don't want to sound like I'm rude... But I think I am doing racism there. That's how I felt... Shame on the staff tonight

Wilf sorted us out and helped us understand the menu i appreciate it. Definitely coming back for the hot dog

Yummy yummy yummy, I've got a burger in my tummy

Staff were great and super lovely to my son!

Ordered to arrive asap…food was cold when it arrived…chips were soggy…all had to be microwaved to make it edible.

I ordered at 17.20 the food did not arrive until 19.38 , I did not receive any communication until I called the restaurant. Not good enough! I expect a full refund

Better than my photo looks honestly! Great taste, loads of fries but expensive.

Best fries ever. People are lovely

Friendly and prompt service every time! Perfect burgers, chips and a drink.

Great burgers, amazing selection of soft drinks and the place is always clean. The staff are super friendly too.

Poor sizes for costs . Come of chips £6 over priced

good food ruined by poor delivery food cold

AVOID AVOID AVOID RAW MEAT BEING SERVED

It's nice, but they don't have "mazăre" ... :(

Chips cold, burger lukewarm due to the delay in delivery

Love the range of toppings available for burger. Tasty chips. Good quality and tasty beef in the burger.

No words needed, fantastic food always

Though expensive compared to an international brand, the quality and the freshness of the food is outstanding and a big plus they get the order right and don't miss items off as that big international brand! Well done Five Guys.

Food is always quick hot and Tasty. The staff are friendly and approachable. Music is good too. 🤗

Food isnt anything special. I ordered a milkshake but they didnt make it when i asked so had to wait for them to serve everyone else before they made mine. Meaning that i didnt have it with my meal.

i had a problem with my shake, I couldn't get in touch with the help, terrible service from the just eat platfor

Good burgers flavoursome shakes. It was my first time but I will return

chips were over salted and the bacon was burnt and uneatable. i have ordred before and food was good, maybe they had a trainee chef doing orders this time.

Some mistakes on our part with our order (my wife thought she knew). However the guys went above and beyond to rectify it (and at their cost. A banana milkshake and fresh fries without salt. Order 17). The burger was bang on too. Can't imagine go'in anywhere else for burgers and dogs when in Cheltenham now.

The benchmark for smash burgers

As good as any five guys, clean, good food, fast and friendly service

Burger was as expected and my 17 fries were also, as expected. But for a £18 meal I didn’t feel anything special. Why so few fries guys? It’s not going to make me go back anytime soon, shame really,

You'll get the same quality at half the price at burger king, no joke. Over priced and under average. If you want the best burger you've ever tried go to beefy boyz

It came so late that I had already eaten something else.

Left it outside. Did not knock s9 food was left on ground.

Chips and burger cold and soggy. Not good at all

Burger was good, fries were barely warm.

Food was barely warm as delivery took so long to get to me. Chips were limp & soggy - they used to be delivered in a separate bag to allow rewarming in oven but now just throw into the bag which makes bag incredibly greasy to handle. Would not recommend

Popped in here after having a rubbish experience round the corner at Son Of Steak. We were served by a lady called Alice who was very polite and cheerful, an excellent representative of the establishment - give that girl a raise! The food isn't flashy but it isn't meant to be, it is just really great tasting fast food. The burgers were great and the peanut butter milkshake was fantastic. The place was really really clean which is unusual for most fast food places. Would definitely go again, the friendly staff are fantastic, thanks guys!

Nice Fries & milkshake. Burgers nothing special for the price paid. Buns too small for the burgers so all filling falls out, McD & BK offer better & cheaper.

Burger was squashed and dripping with oil

paid for large fries and got less than a small, just one cup for £6.50

The bun was terribly soggy and chips were cold.

Food arrived cold, packaging isn’t very secure and doesn’t stop the fries becoming cold and soggy

Delivery drivers have a hard time. They often wait in the rain for more than 20 minutes to get their deliveries.

Fantastic delivery guy! so happy and polite!!

The time kept getting put back which was annoying, but food was nice.

unfortunately food was cold tasted good but really shouldn't need to use microwave Not very good for prices charged

not happy chips were cold and burger tasted off

all the chips just chucked in the bag couldn't tell it was two portions and one of the burgers was basically unwrapped. not a great delivery for the cost of the food. very disappointed

Always expensive but always delicious.

Not as good as they used to be. The milkshake was great, but everything else was just okay.

Even though it was 10 minutes late the food was still hot and very delicious.

How am I missing s burger?! The order consisted of two burgers, two portions of chips and one milkshake?! How simple do you have to be to mess up an order made up of 5 items. Ordered thus 10 minutes after you opened, absolute joke

Arrived on time. Plenty of skin on fries but needed time in oven to warm up. Burger mediocre although a good range of toppings (presumably burger price includes cost of all toppings just in case anyone orders them all!). Unlikely to order again as not good value for money or great quality burger.

Overpriced but I’ll still pay for it

We are missing the drink. can this please be reimbursed?

Burger had cheese added which I didn't ask for and the fries were barely warm.

Disapointing amount of hotsauce. Rest was alright.

Delish food just took a little while

Ben in Cheltenham was fabulous! Customer service through the roof and so friendly. Plus we got our food so quickly. Thanks Ben, from Cheltenham

We order two burgers off of Uber eats and unfortunately they made us feel sick, and what’s worse is one of us actually threw up. I don’t know what’s wrong with this place and how they make the food but I’ve never had food make me feel ill like that.

Even with delayed delivery time, food still hot.

The burgers were okay but certainly not worth the money. The way the food is wrapped and presented is extremely at odds with the cost. Three of us had burgers our fourth just had chips we paid £63 and were completely underwhelmed. What is all the fuss about?

Burger was slightly overcooked but still great five guys taste. Good staff and fast preparation.

Friendly staff that were all too happy to help followed byba great burger.

Always the best food and delicious

Burgers was dry and didn't taste of anything. Chips were soggy. overall over priced, bad quality and no taste. Burgers looked liked they had been sat on!! Will not be ordering from them again.

Second time at Cheltenham Five Guys and both times were a superb experience. Amazing burgers and top quality service. In particular our server on both occasions was Adida (hope I have spelt the correctly). Perfect example of restaurant customer service. Keep it up and we will keep coming.

Delivered 15 minutes (16:45) after original time requested (16:30). Food a bit cold but that could be due to the weather.

food took a while to get here due to the availability of drivers however food was warm, tasty, and the milkshake nice and secured.

Delicious food and good sized portions as always!

Even though later than expected (original estimated time 17:55, delivery 18:10) the food was hot and delicious. Highly recommend the Five Guys (beats McDonald's hands down) and will certainly order from them again.

I never received my extra bottle of coke or my mayo dip I paid for really not happy want my money back for them

Great burgers, it is quite pricey but the food is always great, the place is clean, and the staff are friendly.

Burgers buns was all a soggy and wet where where wrapped in tin foil. Ordered 5 burger and chips and all the food was horrible cost over £80. Will never order from five guys again. Shame really as if you go in to dine the burgers are nice even tho it’s over priced

Very ordinary end expensive burgers without any flavours to remember. Big portion of fries and way better taste rather than other big fast food corporations. A big bonus for free peanuts. To long wait for your food. My chees was cold and not melted - come on guys! I did expect much more from you Five Guys. If you tell Five Guys are best burgers in NY - you havent tried a good burgers yet.

Finally tried Five Guys. Honestly, if you got £2 worth of mince from a butcher you'd struggle not to make an equal or better burger at home. It's really just a hamburger. No interesting relish or salad, no combos included, yet somehow £10 just for a burger. The service didn't seem to justify the premium either. It has to be either cheaper or more interesting than this.

The food was cold as it was with the driver for 50 minutes. £58 for cold chips and burgers. Disappointing.

These burgers are so tasty and well worth the cost. Having the choice of toppings is such a good idea as it must save wasting food. Chips are delicious and I absolutely love the milk shakes. I highly recommend Five Guys.

delivery driver was lovely and food was great!

It's worth the extra money for quality

Clean, quick and just as you’d expect from every other franchise.

Great delivery - food was lovely and warm!

Tasty food delivered hot and on time

Don't buy food from this place ent good not good staff mangers a bellend

Shout out to the Top Gs at Cheltenham Five Guys tonight for their handling of a very awkward (and unpleasant) customer. A guy bowls in after an issue with an Uber Eats delivery and starts tearing strips off people. All the staff couldn’t have handled it better. Super polite and helpful, far better than he deserved. You’ll always have my love and money (it’s literally the only fast food place my sons and I will ever go to) but from tonight, you also have my respect. Thanks for being awesome. 🔥

Chips were undercooked and soggy couldn’t eat them

We stopped here for lunch today after doing some sightseeing around the city with a few people and I had heard of this place before. I love burgers anyway so I was really looking forward to it. I ordered a cheeseburger, small chips and a chocolate, salted caramel and vanilla milkshake with whipped cream. I went into collect it and the man said they was a few more chips in the bag than usual but when I opened the bag, they were spilling out! They were lovely chips but the burger was delicious with grilled onions, good cheese and amazing Pattie. It didn't take me long to finish it and I was certainly full up afterwards and the milkshake was one of the best I have ever had and it was definitely the best burger I have ever had. It didn't even feel like a fast food burger, it was more like a burger at a lovely restaurant somewhere. It was way bigger and better than McDonald's and you certainly get more chips than you do there, so much so we had to take the rest home as we couldn't even finish them all! It was incredibly lovely and I even said it was amazing too. I can't wait to come back to eat here again when I come back to the city in the future😊😊

Very disappointed today not what I ordered

Of the 5 items ordered, only 3 arrived and restaurant refused to send out the other 2 items. Daylight robbery!!

Best burgers and love the potato skin chips ...On point 👉 👈 👉 👈

The food could have done with more flavouring or sauce. It was quite dry

Eliza Maria served us and she remembered us and is really lovely, thank you

Was good and on time just missing a burger

Always amazing! Best burgers ever!

Food is great, service is snail pace slow. My burger was sat on the side for a good 5 minutes before I was served. You pay over normal price for the food I don't want to waste half my life waiting for the bloody thing.

I have never visited this place before I did once together with my friend to try different fast food. There are gossips about the high price of food here, so sometimes it keeps away the potential lower-class customers. However, Five Guys changed my honest opinion on fast food and it proved that high quality fast food eventually exists! I had plenty of chips with burrito and shake. It was really tasty and filling. Unlike majority of other fast food establishments, this place is predominantly clean and welcoming. It feels pleasant inside, although, I would recommend to add few extra attributes to the interior in order to maximize atmospheric effect. Also, good advantage of having an opportunity to eat your food outside the building in there area with well treated tables. It was surprising, but very ecstatic when I got offered free peanuts! It totally captured my heart and made me always attracted to wish to visit the place once more and more! Noting unusual about service.

Very nice food. Freshly prepared! Did not have to wait for long as well.

Probably the best burgers and chips in town

First time there, very clean and tidy, staff was pleasant and a nice relaxed atmosphere

Very swift and simple ordering and deliy

My milkshake had fallen over in the bag and I was left with 1/4 of my milkshake swimming in the rest of it in the bag. 😡 not impressed