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3.8

Based on 3.636 opinions finded in 4 websites

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Nº 335 in 464 in Eastbourne

Nº 53 of 72 British in Eastbourne

CUSTOMERS TALK ABOUT DISHES WITH..sausageladybutterpuddingcodoldchickenpaycurrybatteredcoffeefishcreamfriedpiemustcooked

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Tasty haddock, chips and mushy peas with bread butter and tea for two. Much better for using beef dripping. Please keep it.

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Brian Thompson . 2025-01-21

MORE AT Google

Food freshly cooked. Hearty portions. Our waitress was very friendly and attentive. Would recommend.

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Karen . 2025-01-20

MORE AT Google

Visited HR in Eastbourne this evening: Sadly the food was dissapointing. We had pie if the day tasted" dry"- as if it was old, despite the gravy as a side which was cold. The cod was ok but also a bit dry.Chips could gave been crispier. Definitely not worth the money. Won't be rushing back to any branch.

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Alison Lambert . 2025-01-15

MORE AT Google

Good food. Good price, especially the over 60s deal

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Tim Carpenter . 2025-01-13

MORE AT Google

Our waitress this evening was very good. Attentive with excellent service,

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Robert Weaver . 2025-01-11

MORE AT Google

No dog friends. Dogs not allowed…

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Joulez 089 . 2024-12-28

MORE AT Google

We had a delicious meal for three of us and since HR have gone back to using beef dripping we are delighted…. It makes such a difference to the flavour and crispness! Please don’t stop! Really enjoyable lunch and lovely waitresses too… we look forward to going there next time we’re in Eastbourne.

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Craig Norman . 2024-12-27

MORE AT Google

Absolutely delicious and served within minutes of ordering. Worth every penny and the train journey over from Hastings. I had the large haddock and chips, mushy peas, tartar sauce, bread and butter and a pot of earl grey tea. Everything was so fresh, tasty, best quality and cooked to perfection. You can't beat frying in beef dripping. Lovely lady serving and great atmosphere. It doesn't get any better than Harry Ramsden's...

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Journey276 . 2024-12-20

MORE AT TripAdvisor

Very nice restaurant and very friendly staff, I had the 60s club fish and chips (fish portion was a bit small), however the meal was very satisfying it came with tea and bread and butter pudding with custard, I added mushy peas as an extra, good value if you aren't looking for a large meal, (it suited me fine). Unlike my last visit to Harry's in Blackpool (we had to order at the counter) this one had table service, if I'm back in Eastbourne I'll happily visit again.

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bigmac14758 . 2024-12-05

MORE AT TripAdvisor

Lovely lunch with my son, they gave my son colouring books and were very polite from start to finish.

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Jack Williams . 2024-12-01

MORE AT Google

The food was amazing! Darius was very polite and happy

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Taylor Clarke . 2024-12-01

MORE AT Google

Thank you Annie and Taylor for a wonderful meal and service would definitely recommend you to all my friends

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Kevin Carter . 2024-12-01

MORE AT Google

Great service by Annie and Taylor

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Kim Clarke . 2024-12-01

MORE AT Google

Annie and Taylor were very welcoming Service was excellent Thanks ever so much We will be back xx

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Joanne Knight . 2024-12-01

MORE AT Google

Just want to say that my experience was very pleasant and our waitress Izzy was a lovely and extremely polite young lady, excuisite customer service, with the potential to be positive individual for Britain's future Thanks Izzy

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Yul Spencer . 2024-11-27

MORE AT Google

Was served by Scarlett and Gosia. The food and service was lovely

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Aster Wright . 2024-11-26

MORE AT Google

Went in to order some chips recently, while I was waiting I noticed a mock news article on the counter which said they were considering bringing back beef dripping. Eventually I noticed a tiny message at the bottom of it that said all fried food is now being cooked in beef dripping! It is not clear at all, and seems quite sneaky, so even the chips are not vegetarian friendly now. Very unsatisfied with this, will not be returning.

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E0095 . 2024-11-25

MORE AT TripAdvisor

Typical for Harry Ramsden's Thanks Annie & Scarlett

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Alwin Joseph Reli . 2024-11-24

MORE AT Google

Excellent food, serviced in is polite manner. Always a good offer to be had too. Plenty of seating on my last visit.

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Mark Sutton . 2024-11-21

MORE AT Google

Nothing extraordinary, just a place to feed yourself

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Silviu Alexandru . 2024-11-19

MORE AT Google

Went for the afternoon tea for 2 left very full worth going x

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Kathryn hooper . 2024-11-17

MORE AT Google

I grew up near the iconic fish shop - it was so much more than that - on the White Coss roundabout at Guiseley (alas no more) in the 60's and the memories came flooding back. In my day fishcake, chips, tea, bread and butter cost 3/6 (18p for you young 'uns) but my Club 60 meal was nowadays very good value at £11.99. The return to beef dripping was just the icing on the cake! Thank you.

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Ian S . 2024-11-14

MORE AT TripAdvisor

Sound food, really great service by young lady who couldn't do enough for us. Fully deserved the tip we gave her and couldn't believe we gave so much

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Ian Marr . 2024-11-13

MORE AT Google

Excellent service and lovely fish! Also free tea or coffee!

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valerie gager . 2024-11-12

MORE AT Google

Don't go anywhere else, come here. You can taste the same taste of fish.

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polar b . 2024-11-11

MORE AT Google

We had the 60+ menu, great value. The lovely lady that took our order even accommodated me because I'm lactose intolerant she offered me a small soft drink, I even offered to pay extra but she said it was OK. The food was delicious and the service was amazing. Next time we are back in Eastbourne will be coming back here!

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susan oyibo . 2024-11-07

MORE AT Google

Very welcoming, friendly staff and amazing food. We had the afternoon tea which was fabulous.

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Yvonne Aĺlan . 2024-11-06

MORE AT Google

We had a afternoon tea. Absolutely wonderful. I recommend the Eastbourne Harry Ramsden for Afternoon tea.

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Anita SANDALLS . 2024-11-06

MORE AT Google

Had an afternoon tea here very unusual as it was fish and chips chicken burgers chips curry sauce mushy peas etc. Very different was very nice and hot and had a lovely seaview table would go again got voucher from groupon.

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Antony P . 2024-11-02

MORE AT TripAdvisor

Went for afternoon tea... it was SO good. Staff very polite , plenty of choice of mains to eat, and to top it all dessert too ! Excellent, shall come again....

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lyn murphy . 2024-10-31

MORE AT Google

After finishing work and looking for a light lunch whilst walking my dog, i decided to got to Harry Ramsden's, being polite i did not want to enter with my dog, so i opened the door of the empty take away are, and called excuse me , in a polite manor. A male employee was standing at the back, after initially being ignored, i called again, only to hear "WAIT" being very surprised at the responce , i did in fact wait for a while longer ! but was astounded at the absolute rudeness and ignorance of the staff member who clearly needs training in customer services , and lessons in common curtesy and manners. Walked off and purchased something from a near by food outlet. And will never set foot in that place again, after reading some of the other reviews, he probable did me favour !

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Alison S . 2024-10-28

MORE AT TripAdvisor

We arrived soaking wet from the sudden downpour, but that didn't upset the staff who were quick to us to a table. The restaurant was warm and cosy. The waitress let my grandson a colouring sheet and gave us the menu. My grandson didn't like the food on the children's selection. So he had and finished an adult small cod and chips. I had the classic haddock and chips with mushy peas. All dishes were excellent. The chips at times tasted a little soft but still enjoyable. Great food, great service. 👍

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Stephen Ball . 2024-10-28

MORE AT Google

Always a Very friendly welcome from Harry Ramsden staff! Walked out of the Qualisea restaurant nearby which we were going to try for a change because the woman was so rude to come back our usual Harry Ramdsens because of the great service and food and wonderful staff. Clear that we don’t need to go anywhere else for a change. Thank you all !!!

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Marie Williamson . 2024-10-27

MORE AT Google

We went to Harry Ramsden's in Eastbourne today. We ordered to takeaway. service was very slow even tho there was only one person in front. Food was nice and fresh but it was the drinks which shocked me £3.40 for a 400ml cup of tango is disgusting. Won't be buying a drink from there again.

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lynn moore . 2024-10-27

MORE AT Google

The boys demolished their fish bites and burger. Lovely friendly staff and tasty fish. Bring back the HR challenge from when I was a kid please 🐟

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James Harrison . 2024-10-26

MORE AT Google

Eastbourne, East Sussex. Takeaway order area needs redecoration. Peeling wallpaper, grubby doormats & floor litter, not a good look. Food good, but pricey. Service & staff good. Decor let's it down!

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Azure A . 2024-10-26

MORE AT TripAdvisor

Good fish and chips, great service.

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Tomas Bucas . 2024-10-20

MORE AT Google

Never find this outlet to be anything special. Staff pretty average, restaurant average and takeaway area is a bog standard fish and chip shop. To me Harry Ramsden is a name which is suppose to mean a high standard Fish and Chip restaurant which I think it fails to be. If you are a vegetarian stay away, they cook using a beef fat. A sign states trialing beef fat until 31st August but we are two months further on and one would presume the trial is over - unfortunately, they are continuing with this method; a sign outside does state this but you can't read the sign when approaching the shop from both directions. The menu is confusing as it mentions V suitable for vegetarians but no items are ticked. Even pescatarians can't enjoy chips with their fish at Harry Ramsden's. We went to Qualisea in the same road and could get our vegetarian requirements sorted there. Harry Ramsden's you could do so much better.

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Mark A . 2024-10-20

MORE AT TripAdvisor

Great place!!! Gosia was so sweet, welcoming, and helpful! Thanks to the staff!

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Leo Jaques . 2024-10-19

MORE AT Google

The best and quickest i ever had the food absolutely delicious i will definitely come back i recommend you its the best place

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Rahil Xalel . 2024-10-19

MORE AT Google

No criticism of staff, but food very poor. Chips soggy. Peas in a pot with excess water. Overly expensive for what was provided.

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Russell S . 2024-10-18

MORE AT TripAdvisor

Do not enter this shop... Absolute ripoff

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A C . 2024-10-17

MORE AT Google

Great food, fab service and very helpful while I was with my little boy. Perf3ct lunch. Thank you

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Sandra Hindley . 2024-10-17

MORE AT Google

Extremely decent quality food and service with a smile

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sharie dakota . 2024-10-15

MORE AT Google

Typical fish and chips, ideal for lovers of this type of food.

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Gabriela Šedivá . 2024-10-14

MORE AT Google

Exceptional service and food … 10/10

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Smudge Smith . 2024-10-12

MORE AT Google

Really great food, service was amazing!! Defo recommend!!!!

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Imogen Tagliaferro . 2024-10-09

MORE AT Google

Great food and drink always go in for there fish and chips when down Eastbourne with great staff too

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IAN /JENNIFER Collett . 2024-10-06

MORE AT Google

No no no no no to beef dripping. Very disappointing 😞

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Babs Troke . 2024-10-05

MORE AT Google

Good great, staff was attentive but left waiting for drinks. Price, ok if a little expensive. The batter was crisp and chips ok. Overall, ok, but view was the reason for eating.

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Jason Watson . 2024-10-05

MORE AT Google

No prawns, no salad so quite a lot of non fried food was unavailable. Paid for our drinks and left. Apart from one waitress the others looked miserable and fed up

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Ian . 2024-10-03

MORE AT Google

I gave it 3 stars because of the service. The fish and chips were OK but I didn't like it cooked in the beef drippings very much.

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Pamela Baird . 2024-10-02

MORE AT Google

A not so busy Saturday afternoon. Food was Luke warm after a 40mi. Wait. Bit miserable inside. Prices were reasonable for a seafront restaurant though. Being able to order via app was quite handy when in a small group (4).

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E C . 2024-09-26

MORE AT Google

Late evening meal of haddock and chips, food and service were wonderful. restaurant area clean ,tidy and well lit. Bonus, the restaurant had a liquor license too. Great meal.

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Karen Glendinning . 2024-09-26

MORE AT Google

2024 October, Lady, nice welcome. I was told a 20-minute wait for food , but about 35 to 40 minutes. Wait. Look like they needed more staff , as no one came to the table to take our order, so we went and ordered from the counter. Sold out of chicken burger, Fish nice but lacks flavour, 3 star. Fish cakes lovely. 4 star. Chips ok 3 star. If the main came quicker, would have had a desert and more drinks. So, they lost out on us spending more. Don't understand why they don't sell bottle ales , like London pride , old crafty hen , local Harvey's bootle ales. So only get a 3 🌟 3 years ago, review, Fish nice but lack real flavour and batter was good , Chips not best I have eaten. World famous but not world class. But get a 3 stars from me. Focus on staffing , not saying not friendly but only a 3 star at best. Fish 4 out 5, Chips 3 out 5, Staff 3 out 5.

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Tim Reviews . 2024-09-21

MORE AT Google

Good fish & chips, but quite pricey! Skinless fish, which is good. Shop takeaway area is shabby, needs redocorating!

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Azure Amber . 2024-09-17

MORE AT Google

Tried the takeaway and the fish and chips were excellent. Fresh, crispy and delicious.

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Tiani Fernando-Perera . 2024-09-14

MORE AT Google

Visited today with family and have to admit I was quite surprised how nice the food was. Has been quite some time since I last ate at a Harry Ramsden. Maybe 30 odd years. Overall was enjoyable. Price vs portion size is a little steep, but I guess times have changed?

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Zeon Xavier . 2024-09-12

MORE AT Google

Poor service and poor fish and chips - not what is expected from a strong name in the field. Very disappointed, will never eat at one of their outlets again.

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Joann Hartley . 2024-08-28

MORE AT Google

Visited for a evening meal didn’t have to wait as table was free straight away. However, after ordering waited 45 mins for food to arrive, this is generally okay if told of wait but we were just left sitting there. We were not the only ones, one couple complained as they only had ten mins left on parking meter before finally getting meal and having to shovel it down!. Having said that when the food arrived was hot and very tasty. On asking for the bill at the bar the waiter said he would bring but continued to dry glasses! So went up to pay myself. I think the waiting staff were all youngsters so we’re extremely laid back, I would have understood if the restaurant was busy but it was not. Maybe a more mature maitre D is needed.

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Julie . 2024-08-27

MORE AT TripAdvisor

Great fish and chips cooked in beef dripping and the over 60 menu is great value

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Colin Harwood . 2024-08-27

MORE AT Google

Very bad experience, service really bad waited over an hour for our dinner when it came they was likr ooo it here now , did not ask how meal was, staff would rather Stsnd chatting on there phone I want take this matter hire please can sone one email Me

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Jonathon robert Boxall . 2024-08-26

MORE AT Google

We walk into this place and get seated almost immediately, that's good. We have to wait 10 minutes to get served. This could have been less but we checked the online ordering, and a bbq chicken burger wasn't there so we had to wait. As we finally get waited we get informed the bbq chicken burger isn't available which is fair enough. So I order the chicken mushroom pie. Like 10 minutes later we get informed that Isn't available so I order a battered sausage. About 30 minutes later, we get our food which is very average, the gravy was extremely powdery but everything else was OK. Then it took about 15 minutes to get the bill. Although the toilets were small they were pretty cool and clean.

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AL3Xx . 2024-08-26

MORE AT Google

No vegetarian options at all, even the chips are cooked in beef drippings...

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elliott holland-crouch . 2024-08-26

MORE AT Google

Best fish & chips ever had as a Canadian.

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Ethan . 2024-08-23

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we had the 60 + menu was more than enough for us good value we both had the Cod very tasty, would recommend yes it was busy as the Eastbourne Airshow was on got a seat straight away and was served by the lovely Taylor

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john M . 2024-08-19

MORE AT TripAdvisor

Could not eat here. Everything is now cooked in beef dripping, even the vegetarian burger.

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Michael Bowden . 2024-08-18

MORE AT Google

It's really the best Fish and Chips

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Hajo Saurma . 2024-08-18

MORE AT Google

Sadly very disappointing, firstly given a huge menu but loads of the things printed were unavailable, ordered via QR code, because waiting staff seemed very slow. Ended up with fish bites, chips and peas. Fish was actually pretty nice but the chips were awful. Seems they have changed to frying in beef dripping which has ruined the chips which were too solid. The use of beef dripping was not clear, posters on the table had a mock newspaper article with headline "why are we considering a return to beef dripping" .. which suggests they are thinking not actually doing. Left most of my chips. Won't be going again. Real shame as it used to be very tasty and I would get several portions over the course of the summer.

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Emma W . 2024-08-17

MORE AT TripAdvisor

Vegetarians and vegans or anyone who hates the smell and taste of beef dripping fried foods do not eat here. There is no clear signage to warn customers they have changed from vegetable or rapeseed oil. Why the change?! I wonder if it’s to do with an increase in oil prices but there’s no disputing that chips taste cleaner and better not cooked in beef dripping. Save it for roast potatoes Eastbourne!!

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Rebecca S . 2024-08-16

MORE AT TripAdvisor

A friend and myself went to this Fish and Chip shop for lunch. From walking in the door to leaving the experience was a disaster…. Stood at the desk waiting for about 5 minutes for a member of staff to come and show us to a table, he went away and we read the menu and tried to catch the attention of a staff member to place our order, this took about 10 minutes. We placed our order of 1x small haddock, chips and mushy peas and 1x medium haddock with mushy peas, plus a half pint of lager and a medium black coffee. The guy took the order and after about 5 minutes a young girl came with the lager, after a further 10 minute wait and no coffee, I had to tell the guy that I hadn’t got my coffee, he went away and came back and said that it was on its way!! After another 1 minute wait I told this guy that I still hadn’t got my coffee, this time no apologies he went and reordered it, it finally came at the same time as the fish and chips, which turned out to be small portions of COD, not HADDOCK, I know this as I was a Deepsea Fisherman for 5 years…. The staff were all young people most just wondering about aimlessly, not seeming to be doing a great deal!! SERVICE - 0 out of 10 MEAL - 1 out of 10 Overall a total disappointment, won’t be using this outlet again….. 🤬🤬🤬🤬🤬

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Ian P . 2024-08-16

MORE AT TripAdvisor

Considerably udercooked chips, bland fish, overpriced, all the servers where inexperienced 16 year old girls. Will not go again. Complete waste of money.

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David Marsden . 2024-08-11

MORE AT Google

You have to wait a long time before someone takes your order.The food is very good.

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westbee27 . 2024-08-09

MORE AT Google

Food was delicious, Charlie’s service was very excellent. Will be coming back again!

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Charlie Hawkins . 2024-08-08

MORE AT Google

Jude gave a 5 star experience ⭐️

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Evie Pye . 2024-08-08

MORE AT Google

Jude was very good at his job 👍🏻

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Louis Miles . 2024-08-08

MORE AT Google

Food really hit the spot !! Everything I was dreaming of that day!! Jude looked after us throughout our visit and OMG never been so pleased!! 5 stars all round to him !

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Rebecca . 2024-08-07

MORE AT Google

⚠️ VEGGIES AND VEGANS AVOID ⚠️ Unfortunately, having bought great chips here in the past, Harry Ramsden’s are leaning on ‘tradition’ to potentially bring in beef dripping to their recipe’s again according to their in-store posters. However, according to their website “Whilst the original Harry Ramsden's did indeed fry in beef dripping, we have long since moved over to vegetable oil in order to make our food more accessible to a wider range of dietary needs.” Feeling somewhat alienated… Move forwards, not backwards 😅

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Matt Edmonds . 2024-08-04

MORE AT Google

Very friendly and friendly atmosphere very good food would definitely recommend it thank u for such lovely food and lovely staff to definitely qill be back

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Anna Christoforou . 2024-08-04

MORE AT Google

Got takeaway fish n chips and had to wait 20 minutes to come, when there was only 3 orders in front of me. They were taking the chips out into the cardboard trays then to the heated zone, when the fish took another 10 minutes. They also poured the curry sauce into the tub 15 minutes before the order was ready? Chips not crispy just top off the whole experience

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Not Me . 2024-08-04

MORE AT Google

Visited today to get some chips but walked back out again when we saw that you are considering using beef dripping. This will not only alienate a load of your customers, but it also is not a sustainable choice and adds more suffering to sentiment beings. We won’t be returning.

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Katie Dale-Everett . 2024-08-04

MORE AT Google

Really helpful, Scarlett had great customer service and was really welcoming and friendly !

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Cassie hughes . 2024-08-04

MORE AT Google

Fish and chips was delicious and the waiter Jude was very nice!

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Paula Calvo . 2024-08-03

MORE AT Google

What started out as nice lunch with my daughter we was seated quickly and server came over within 5 min to tale order food was good the worst experience was after asking for the bill waiting 20 minutes after asking numerous times to actually pay and that was only brlecause I went to them and said I would like to pay all you get is oh sorry

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Gavin Knight . 2024-08-01

MORE AT Google

Nice place. They were doing their beef dripping trial when we were there. It certainly made the food distinctive. I definitely would go back.

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Joe Brennan . 2024-07-27

MORE AT Google

I had a very good experience.The food is very good, flavoured. The staff very helpful and friendly. Good environment,clean, without smelly

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maria carmem . 2024-07-25

MORE AT Google

We arrived in Eastbourne with nothing booked for lunch, having brought a party of our elderly clients for the day from Old Coulsdon, Surrey for the day. Bit silly I know! We were a party of 17 and after speaking with Liam at Harry Ramsdens he immediately set about getting tables together and accommodating us. We had clients in wheelchairs, some using walkers and he completely took care of putting the said wheelchairs and wheelies somewhere where they would be safely out of the way. He especially, couldn’t have been more helpful, as were all the staff. Whatever we needed was not a problem. Food was excellent , service was excellent, 5stars is not enough, should be double or more. Liam you were above and beyond. Thank-you so much. You made a lot of elderly people very happy. Many thanks.

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iris holah . 2024-07-22

MORE AT Google

Friendly staff, tasty food, cleanliness lacking.

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Gin Spector . 2024-07-21

MORE AT Google

Was a lovely place. Staff and food were great. Very impressed

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Nick Bond . 2024-07-21

MORE AT Google

The team always look rushed off their feet. They go above and beyond to deliver great service.

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Mark Coaker . 2024-07-20

MORE AT Google

Poped in for a coffee and slice of pie. All good,great service,clean and cosy.

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Kristina Mikolaityte . 2024-07-20

MORE AT Google

Today I decided to try the resturant..was told by server that you couldn't eat inside as the toilet was blocked. But you could eat outside. As I'm.a diabetic and needed to eat I took the chance. 2 minutes after receiving my meal a seagull.came down took my fish. Male server came running out telling me not to feed the seagulls..explained I hadn't. Wasn't even compensated. Under the rules of health and safety they shouldn't of been open anyway. The bit of food I did get was nice.

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Caz Andrews . 2024-07-15

MORE AT Google

Clean, welcoming restaurant. All staff we encountered were friendly and attentive. Service was good considering it was a very busy dinner service. Curry sauce was the best I have ever had,onion rings were spot on. Fish was tasty, white and flaky, all food was hot. Batter had no crispyness, chips were soft but OK. Will visit again to try something else on the menu.

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Lynz bubbles . 2024-07-14

MORE AT Google

Disappointed as was looking forward to a decent fish supper. Sadly food arrived 40 mins after ordering and was warm rather than hot. The fish batter and chips were greasy and not crisp at all. Staff clearly working hard but seemed disorganised. Won’t be going back anytime soon.

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Iam Iwade . 2024-07-13

MORE AT Google

I go here once or twice a week .my friend I go with is vegetarian. Always good food lovely place and staff.after we had eaten yesterday we noticed.a sign on the table after reading it .we thought they are thinking of changing to cooking with beef dripping. But it seems its already started.my concern is .this is not marked on menu so infact un less you have vegetarian pie and mash..you are infact eating food including vegetarian option.veggy sausage ect.and of course the chips.which if infact you had a allergy to the beef product.could make you ill.we will not be eating here at the moment

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Linda Howell . 2024-07-13

MORE AT Google

The decision to exclusively use beef dripping meant that my vegetarian family had few options. We left to eat elsewhere.

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Craig Furniss . 2024-07-12

MORE AT Google

Take away fish and chips to eat on the sea front. Really nice scampi and chicken nuggets, chips were nice but went cold quickly - can't be helped and the seagulls stayed at bay 😆

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Michelle Hollins . 2024-07-11

MORE AT Google

Slowly going down hill like all of Eastbourne

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William justice . 2024-07-09

MORE AT Google

Absolutely 💯 delicious. Fabulous fish and chips & staff are lovely

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janey isted . 2024-07-08

MORE AT Google

Very good service, helpful and polite waiting staff, delicious food, highly recommended.

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Hiba AlJolani . 2024-07-07

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British
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I had a shocking experience at The Pier Hotel, Eastbourne, and I strongly urge others to avoid staying here. The entire ordeal was a nightmare from start to finish. When I arrived a little earlier than the 2 pm check-in time, the front door was locked, and there was a piece of paper attached saying it would only be open from 2 pm to 10 pm. This is highly unusual and unprofessional for a hotel. I returned at 2 pm and was greeted by a receptionist named Muhammad, who told me that the room I had booked—a single room with a bath—was no longer available due to “bad bugs.” When I asked if he meant “bed bugs,” he curtly corrected me but offered no apology for the inconvenience or lack of communication beforehand regarding this health hazardous conditions they were in. I reluctantly agreed to accept a different room, as there were no other options, but when I asked about their lost key policy (they charge £60 if a key is lost but no one will be there to collect my keys at the reception when I check out at 10am), the receptionist suddenly became hostile. He shouted at me, told me I could no longer stay, and claimed he would cancel my booking. His behaviour was completely unprofessional and shocking, leaving me stranded in Eastbourne and scrambling to find alternative accommodation at the last minute. The hotel itself is run-down and feels abandoned. The restaurant and bar areas are barricaded from outside with rubbish around and look nothing like the photos online. To make matters worse, after I reported the incident to the online booking agents the hotel falsely claimed that I refused to stay when in fact it was their staff who refused to accommodate me. This was, without question, the worst hotel experience I’ve ever had in or outside the UK. It is unprofessional, dishonest, and in terrible condition. I’ve reported the incident to the online booking agent, including photos to prove the state of the property. Avoid this place at all costs—Eastbourne is a lovely town, but this hotel will ruin your trip.

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3.8

2352 Opinions

location-icon46 Terminus Road
British
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Disappointed..... We arrived for NYE from London. We got out a cab and tried to enter the property. The bouncer on the door approached me and my partner outside as we were finishing our smoke and straight away refused us entry. He said he had reports about us and that we had already caused trouble and we were not aloud in. I explained we had just got out of a taxi from a nearby hotel and had not been anywhere yet. He said no and told us to move on. The other bouncer on shift looked embarrassed. Lucky enough the other places nearby were happy to have us.