Hilton London Euston in Camden

We spontaneously moved to the Hitlon after the other hotel was an absolute flop. We received a very friendly welcome and were able to drop off our suitcases in the evening before the room was ready. The gym is more than adequately equipped and the breakfast buffet left nothing to be desired. The freshly prepared omelettes were also very tasty. I would definitely choose this hotel again. MANY THANKS for saving our weekend :-)

Our room was very small and basic, could have done with a refurb but it was clean and perfectly acceptable. Food and bar were great, the staff were very gracious and efficient.

A truly awful experience that ended with us being transferred to another hotel. We checked in quite late after leaving our bags earlier. Given keys to our room 425 with no mention of any issue. We opened the door to our room to be greeted by the overwhelmingly strong, nausea inducing smell of sewage! This was not just a slight smell but literally eyewatering. We checked the bathroom but this smelt completely normal and nothing in the toilet. Spoke to management who were exceptionally rude especially a manager called Amanda. We were basically told 'we have no more rooms, I'll refund and you leave. Find another hotel room elsewhere.' I was exceptionally upset as you can imagine but managed to talk to another manager who begrudgingly agreed to try to find us a room at another Hilton property. The process from getting the keys to our stinking room to leaving Hilton London Euston took around 1 1/2 hours! I have never experienced anything like this before. To offer a room to guests that clearly has a major environmental health issue and to employ staff with such awful customer service skills, is truly shocking. Please avoid this hotel at all costs.

The gentleman in reception was not particularly friendly, rest of the staff are generally welcoming, the breakfast was good, loads of choices, standard rooms are small, bathroom is specious, located in center of London, walking distance from Euston Station, Metro, British Museum.

Extremely disappointed with this hotel. I experienced clear racial discrimination from staff during check-in. This behavior is completely unacceptable and unprofessional.

Below average Hilton with noisy, creaky rooms ( you hear your upstairs neighbor as if they were in your room), broken ventilation and the worst service I’ve ever witnessed

I recently stayed at a Hilton property and, regrettably, my experience was far from satisfactory. After a long flight, I discovered that the thermostat in my room was malfunctioning, resulting in a very uncomfortable first night where I woke up feeling cold. Despite reporting this issue to the reception, hoping for a prompt resolution, I was dismayed to find the problem unaddressed upon my return. Instead, I was offered complementary drinks, which, while appreciated, did not resolve the fundamental issue. Furthermore, my stay was further marred by discovering that the toilet in my room was leaking, and the sheets were visibly unclean. When I brought these concerns to the attention of the staff, I was informed that due to the hotel being fully booked, they were unable to offer me an alternative room. As a Gold member of the Hilton loyalty program, I had expected a higher standard of service and prompt attention to such crucial issues. This experience has significantly impacted my view of the Hilton brand, and I hope that future guests do not encounter similar disappointments.

Superbly located near Euston station.

"We spent one night at the Hilton Euston. The location is more than fine, within walking distance of Kings Cross, Euston, and Euston Square stations, providing quick connections to all of London. The staff was friendly but possibly not fully trained; they couldn't answer whether an extra night could be booked and suggested calling later. The room (104) is spacious for a city hotel, featuring a separate bath and shower. The bed is exceptionally comfortable. Unfortunately, the A/C was not functioning properly; instead of cooling, it kept heating. At one point, the room reached 24 degrees Celsius, only mitigated by opening all balcony doors. However, we had to close them when sleeping, causing the temperature to rise. Based on reviews, addressing this issue should be a priority for the hotel. Breakfast exceeded expectations, offering a wide and delicious selection of fresh items. In conclusion, we recommend the hotel, but urgent attention to the air conditioning is needed."

Stayed here two nights in January 2024, while in London on business. Great service from the front-desk team, who went out of their way to accommodate a couple of requests I had. The room was clean and comfortable — and quiet, even though I was on the street level. The breakfast buffet was sufficient, certainly not extravagant.