Based on 4.680 opinions finded in 1 websites
Based on 4.680 opinions finded in 1 websites
Nº 893 in 1366 in Kensington and Chelsea
Opinions
The hotel is already getting a bit old. The rooms are very small. There are almost no storage options in the closet. But the main thing is that you have an ironing board 🙈. Shower with a bath mat is almost nostalgic. - Who likes it?! A blanket for two people is no longer appropriate. Two separate duvets would be much better. The towels are nice and big and fluffy.👍👍 The breakfast is good 👍 👍 and the selection is large. The staff was always friendly.
A. V. . 2024-12-31
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Great folks at the bar. Will always remember that for sure. The food was very good. My stay was very nice.
Tunji Ade . 2024-12-31
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Very old hotel. Small rooms. Good breakfast but the queue was around 30m. Gym leaves a lot to be desired! And the price for one room was crazy high (380 GBP )
Robert . 2024-12-29
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The rooms are really outdated with rusting furniture and bedbugs on the beds. This is definitely not a 4 star hotel, the bathrooms have rusting metal and the rooms don’t get cleaned properly. A really bad experience im very disappointed
zainab yabo . 2024-12-27
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This was an experience I hope not to repeat. The rooms are very old, the carpet is extremely dirty, the rooms are very small, and the view from my room was of construction work. The hallways smelled terrible. This is not what a Hilton hotel should be. A review and reconsideration are needed.
Rahaf Almatrook . 2024-12-27
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Lamentable! No insulation, non-existent cleaning apart from changing towels..... dilapidated.... dirty and incompetent staff! Little critters in the cupboards and the bathroom! After the passage of the maids, door left wide open... Pretty bad breakfast! Bad room service, half of what we had ordered was missing and the little that came up was cold.....Not at all up to Hilton standards as we have been able to do elsewhere. Concierge unable to call a taxi.... In short, run away... don't go there, the disappointment is great!
Stéphanie COURTINE . 2024-12-26
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Excellent reception, good location and good cafe
Jane Warrener . 2024-12-23
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Needs a refurb, the rooms feel ancient and have been patched up with fairly shoddy workmanship. Breakfast was excellent, and evening food is fine too, but the restaurant / bar / seating area is soulless and basic.
Edward Gardner . 2024-12-19
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Pros: This hotel is a 7 min walk from Shepherd’s Bush Underground metro station so super convenient if you need to take the train often. The bathroom is clean. The hotel has all the amenities, fresh towels, fridge, safety locker etc. You can also add breakfast buffet (good variety) for 15 pounds/day at check in or 20 pounds later. We just had breakfast here only one time though since you’re in London, surrounded by better food all over town, which we chose to do instead. Cons: For a Hilton, the room was extremely outdated and old. The floor hallways are tiny, and the entry way inside the room is super narrow. The carpet is really old and discolored. You will bump into your travel partner because the room is so small. The bathroom has a sliding door since a normal door wouldn’t fit. The flush lever is old and takes a lot of effort to flush. The bed feels hard and is springy. The thermostat is super old and doesn’t really say what temp its on. Also you can hear other people outside/in their rooms, so we had to use a noise canceling machine the whole night. The tv is small and barely has any channels. Biggest con: NO OUTLETS next to the bed which is really strange, I have never stayed at a hotel without outlets near the bed. Bring your battery packs if you are traveling all day and need to charge your phone at night.
Kulsum A . 2024-12-18
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First of all i’d like to say THANK YOU to all the staff starting from nirvana , gigi , kelly , laura , gorge and gorgino YOU GUYS WERE STARS! loved the stay, by far my favorite hotel in london Price wise its reasonable, cleanliness 10/10 Services are great They have anything and everything any traveling person wants. I just loved my stay Will definitely recommend and come here again Xxx❤️❤️
Eman Alhelli . 2024-12-15
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Perfect location for visiting London and shopping, close to Westfield mall and subway station and bus with walking distance. Room were pretty quiet and cozy(2028), only one thing is about it, there’s no power outlet by the bedside, I would say 99% of the hotels has it and this is 4 star needs to take care this issue. All of the front desk staff and concierge were very helpful and nice. Breakfast was very good lots of choices with British style buffet(not complimentary). Highly recommend to all the guests for visiting London and we enjoyed our stay.
Hugo Lin . 2024-12-14
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Really run down, food over priced and poor quality. Avoid.
Dan S. . 2024-12-12
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Don't stay here. Let's see... One of our rooms weren't ready at like 6pm when we checked in so our plans were instantly delayed. The AC just flat didn't work, it blew air but wouldn't cool it so the room stayed stuffy. The carpets were stained. Worst of everything though, is that the beds are like cheap bricks. I woke up in raging pain trying to sleep on the hard mattresses. Forget staying here if you have arthritis or any joint pain. You might not be able to walk in the morning.
Chris Funderburg . 2024-12-02
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Rooms and over all services were good. They have Gym there, free breakfast including in your room charges, lunch and dinner need to paid. Staff very generous and helpful. But worse thing was bed was worse could not sleep last two nights. Bath room one of the tap was leaking, so whenever you open the tap to wash the face or hands. Water will hit to the washroom door or on the clothes, really worse experience. Location is really good, near by shops and train station 5 minutes away.
human Feelings (Gowhar) . 2024-12-01
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Excellent location and super comfortable stay.
Rohit Handa . 2024-11-27
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-There wasn’t electric socket by the bed -the left was far from my bedroom -The breakfast was nice many options to choose from ,BUT what put me off was the SMELL of plates, cups and glasses - toilet wasn’t clean -beds were super comfortable -location is good as there is bus stop near the hotel -staff were nice and friendly
Rose may . 2024-11-26
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Smelly rooms, staff does not speak English, atrocious food. Great location.
P S . 2024-11-25
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Rooms and Bathrooms need updating.
Andrew Brown . 2024-11-23
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breakfast staff there fabulous,Genet,larbi,Thanug
Wedad Alsharef . 2024-11-21
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Really disappointing some of the staff are incredibly rude and hostile Having spent over 2 weeks working nights in london using this hotel during a work stay it was very annoying to encounter 2 rude members of staff one at the front desk and one at the concierge after long night shifts The company booked this hotel so we could park the work van here during the day while or teams worked over night and so we could sleep in the day. We specifically requested the stay for sleeping in the day and safe parking the second booking we made was cancelled for what the hotel called a no show but this was due to the fact we where working nights we needed to sleep during the day and our check in was supposed to be that night not that morning This was specifically requested at the booking stage like the first booking we made with no problem so goodness knows why this happened. The front desk were extremely rude regarding this matter and eventually we got it sorted after quite a heated argument and accusations our card had been declined when they had taken money for a no show over 20 mins to resolve front desk person was damn right rude. Then after this the manager called the room while we where sleeping to apologise waking us up you have to be stupid to not realise we where trying to sleep after all the hassle lit felt like this was done out of spite as they know we where trying to sleep. Then on a second occasion while trying to park the van the concierge where again very rude when we arrived at 5 am when the was clearly space to park the van saying the wasn’t a space eventually the person apologised but this was too late again another argument when tired after working all night. And it was easy to park the van with plenty of space. This person tried to blame other staff saying they hadn’t done things properly. Previously on other nights a woman called Nina was really helpful and made space to park the van and went out of her way to assist us so very frustrating on the next night it was a problem all of a sudden. very disappointing experience all round and on top of this The room was hot and stuffy AC didn’t work the was a horrid stain on the carpet and room service chose to ignore the please do not disturb sigh banging the door with the hoover and knocking the door saying they had to check the room again waking us up. No plug by the bed for a phone Shower was an antique the toilet need about 10 flushes to work. The corridors smelt of mould The breakfast was a mixed bag a lot of over cooked food and the plates whipped away before you finished your last mouthful making the whole experience very rushed and not relaxing. Staff just need learn to treat all paying customers with respect even if we are working and don’t fit the normal tourist guest box and perhaps don’t look as clean cut and the average punter. We spent a considerable amount of money to be treated like second class citizens Hilton Honours you can do much h better than this.
Robin Earle . 2024-11-02
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Great location and clean and comfortable night sleep
Daisy Walker . 2024-10-31
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I was a little excited about the hotel and the rooms because I only read a few reviews after booking and then I was a little annoyed with myself. My expectations were therefore somewhat tempered BUT I have to say, I was VERY satisfied. Yes, of course, the hotel is no longer the most modern and you can see that in the windows, on the bathroom door, in the hallway... etc We didn't arrive until midnight and had a smaller room for the first night with the advice that we could change the next day. We did that too because the bed was really small for two people. But we slept well and our requests for the larger room were easily accommodated and at no extra charge. We got a room at the back (much quieter at night) with two large single beds. The bed linen, cushions and blankets were very pleasantly soft. The towels were also plentiful and fluffy. The carpet may not be to everyone's taste, but in my opinion it fits the ambience and flair perfectly, and provides sound insulation. The walls are a bit thin and you can hear the neighbors in the room when they are loud or someone in the hallway - but we were so tired from our daily trips that it didn't bother us or we didn't notice anything. Breakfast was plenty to choose from, nice service and no “traffic jams” at the coffee machine etc. The location is great. We felt very comfortable, welcome and safe. I would book again :)
Claudia Edenstöckl . 2024-10-31
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A lovely place well within walking distance to the train , highly suggest getting an oyster card so you can see the city easily. Big shout out to Tim for all of the assistance and making our check in super easy !!!
Cole Fetters . 2024-10-30
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Very nice and posh hotel to stay at, my friend Mr Louis Baron is the commercial director of that hotel, and he is very willing to help anybody out.
dilesh tanna . 2024-10-29
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If you like good quality and service without a central location, look no further.
Fungayi Lawrence Chaza . 2024-10-28
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Subpar service and abnormally small rooms.
Ansar Ahmad . 2024-10-27
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Very polite staff,good food and situated on a very beautiful street close to the world class Westfield Mall in Shepherds Bush
saleh abubakar . 2024-10-02
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4/10 not recommend for personal preference. ROOM (4024): rating is 2.5. Average and smelled like elderly persons (mothballs). Rooms definitely need a renovation/upgrade. No USB or wall outlets near the bed. No full size mirror. Bed was comfortable. Pillows too soft/squishy for my preference. No noise issues during our stay. BATHROOM: Tub/shower combination very outdated. There is a cloth shower curtain and paint peeling around door and tub. Small size but there is enough counter space. CLEANLINESS: room was clean but with it being outdated there definitely are noticeable areas of “grime”. SERVICE: Nothing special and average at the check-in. Service wasn’t friendly from the lady checking guests in during breakfast (did not say good morning or smile or was not in the slightest welcoming). We did receive an average bottle of wine in the room for special celebration which was a nice gesture. LOCATION: Nice and easily accessible to buses and trains. Within walking to several restaurants and shopping as well. Felt safe during our stay. Overall: This hotel gets the job done if you just need a decently clean and comfortable room/bed and a good area to stay in. Conference was happening during our stay so it was pretty busy. Would request and updated too if they have them available.
Deanna F . 2024-10-02
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The bathrooms had room for improvement, the showers had poor pressure and the shower stalls might leak onto the toilet floor, so you should ask for several large towels. Try to get a view somewhere other than the courtyard and other people's rooms. The location is excellent - quite quiet, even though it is right next to the center. Sightseeing buses and other buses practically leave from the parking lot.
Ville Välkky . 2024-10-01
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Negative points: The rooms are very old and really need renovation. No heating in the room. The hygiene is terrible (several hairs found in the bathroom, on the toilet bowl and on the floor), the bed is as hard as concrete (hello the aches and pains I had during my stay in London). Positive point: The hotel is well located and well served by transport, the staff is correct.
Mariama Guirassy . 2024-10-01
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Everything clean, everyone friendly. Good location to Hyde Park, the Tube (Shepherds Bush), huge shoppig mall (Westfield).
George Scholz . 2024-10-01
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Great location not so great hotel. Honestly I’m shocked that it’s even hit as good eating as it has. This is the 2nd time staying here this week. Unfortunately this was booked for me. The first time I stayed here I had a room Road side it was noisy all night I had a early start so was not as rested as one hoped to be. Also there was only 2 sockets in the the room and my plug wouldn’t fit so had to get an extension lead. The rooms are dated. Honestly I rather a travelodge or premiere inn. You would just think Hilton would be at least a little nicer. Unclean mugs Pokey room on 2nd stay the other price you pay for wanting a room that’s not noisy. Shower base shipped and grubby - 2nd stay- I have no desire to stay here again
Alexia Khadime . 2024-09-26
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Everyone very friendly and helpful. Absolute natural talents at the bar. It was always like coming home. I was remembered. They knew what I liked etc. The food was very good. My stay was very nice Westfield centre is only a stone's throw away (next to the Hotel). Subway and buses very very close
Michel Henzi . 2024-09-26
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Room nice and clean beds were comfortable enough, although bath needed a deep clean and the seal around top of sink dirty and needed renewing. Vent in our room dripped annoyingly all night whilst A/C on and left a big wet patch on carpet. It was reported, someone came and put a towel over wet patch had same issue 2nd night but knew they were aware and maybe it would take time to remedy so did not pursue it. Breakfast was really good all nicely prepared and plenty of choice for everyone, the meal we had in the evening was really nice too. Couldn't fault the service we received. All staff members were very pleasant. Location was ideal couple of mins to huge shopping centre places to eat and transport links. Wonderful weekend. Would stay again.
Janet Williams . 2024-09-02
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We only stayed two nights; excellent care; very friendly and helpful; total cleaning; Spectacular breakfast for all tastes.
Hilda Maidana . 2024-09-02
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Rooms were nice; the bar was good, and the morning buffet was great.
Joan Hoover . 2024-09-01
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Check in was fine but the girl checking us in was quiet as a mouse. Had no idea what she was saying and she couldn’t make eye contact. But ok. Room was comfortable, could’ve done with a power outlet by the bed but it is what it is. Breakfast and service at breakfast excellent. Only complaint is with housekeeping. We left the sign in the room from 08:00 but room wasn’t cleaned when we returned at 14:00. When we finally came back at night, only the most minimal “cleaning” possible had been done. Dirty cups were left behind, most towels were taken but not replaced. So overall not bad but with some small issues.
Los Bones . 2024-09-01
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This is only a Hilton in name. The whole hotel seems dated and is not what you expect for the price. Save your money and book another hotel for your stay in London.
Tom Hilder . 2024-08-02
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A nice place to relax and rest before you go out and look around London.
Julia McQueen . 2024-08-02
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I recently stayed here and had the pleasure of interacting with Davide and Cameron at the reception. I want to extend my heartfelt thanks to both of them for their assurance, kindness, and professionalism throughout my stay. They went above and beyond to ensure my experience was exceptional, handling all my requests with a warm and helpful attitude. Their dedication to excellent service made my visit truly memorable. Thank you, Davide and Cameron, for your outstanding hospitality.
samira Fleur . 2024-07-31
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Nice staff, decent enough breakfast, but very tired and basic. Disappointing overall.
Tom . 2024-07-31
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During my recent stay at Hilton Davide and Cameron at the reception truly stood out for their exceptional service. Their assurance, kindness, and professionalism were evident from the moment I arrived. They addressed all my needs promptly and made sure my stay was as comfortable as possible. Their warm demeanor and attentive care significantly enhanced my experience. Many thanks to Davide and Cameron for their remarkable hospitality.
Massimo Ricci . 2024-07-31
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Date stayed: July 2024 Room Booked: Double Guest Room (Rm 7086) Pros: + Location: The hotel is a 5-10 min walk from the Shepard's Bush tube station, which has Central Line going to it. + Breakfast: The buffet has an amazing selection. You've got the typical ingredients of an English breakfast (sausage, 2 types of bacon, black pudding, beans, mushrooms, scrambled and sunny side eggs), but there's also a deli section, a vegetarian section, a small salad bar area, a yogurt bar, fresh fruit section, and an entire section for fresh pastries like croissants, muffins, and various types of bread. The drink section was also very impressive, with plenty of juices and coffee machines. Cons: - Room desperately needs a renovation. The paneling of all the furniture had plenty of scratches and worn areas, the desk glass had lots of stains, and the ceiling tiles and vents were very dirty. - Air conditioning did not work. I went down to the front desk after the first night and asked for maintenance to check on it, but when I came back, there was no indication that anyone has looked at it, and also there was no difference in temp. - No plug sockets by bed - in fact, the only outlets were by the desk, so no way to charge your devices near your bed - Refrigerator constantly overheats because there is no ventilation built into the cabinet that the fridge is in - My room specifically used to have a balcony, but it's since been closed off and the condition of the space is awful. - Bathtub floor is much higher than the bathroom floor, which made getting out a potential slip hazard for those without the best coordination (also there is no shower curtain, only a small piece of glass near the front, but I'm seeing that be a trend in London hotels) Overall thoughts: It's obvious that this hotel is in a major need of a big renovation, both inside and out - this has been known for several years, but it appears that management is ok with leaving the rooms in such state of disrepair. If this was under the Hampton badge, I'd give it a pass, but this is under the Hilton badge, and it just does not deserve that. It's a shame, because the location is decent, and you'd think a Hilton hotel named after one of the wealthiest parts of London would reflect the surroundings, but this is the worst hotel I've stayed at in the Hilton portfolio, both in the UK and in the US. I did have dinner at the restaurant, and the food was decent, albeit pricy (but to be expected). The restaurant had a no-takeout policy though. The gift shop was an absolute rip off, which again, shouldn't be a surprise, but 5 GBP for a can of Pingles and 12 GBP for a small double decker bus was still a bit of a shock.
Andrew . 2024-07-31
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A very bad hotel and I do not recommend it. Very narrow rooms. Very dilapidated furniture. I think since the hotel was established, no modernization has been done. The bathrooms. The rooms are very bad and old. The staff is not helpful. It does not deserve a star. I do not recommend staying in it.
سامية . 2024-07-30
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The hotel is less than four stars, not clean, and old, in need of renovation and cleaning
MAHA ALShAmaRI . 2024-07-29
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Hotel m.M. It's a bit old and sometimes louder at night when police or ambulances drive past with flashing lights, as it's on a thoroughfare. But since you have a program, you're only in the hotel to sleep and you're tired and you hardly hear it. The breakfast buffet is rich, there is something for everyone! The hotel staff was very friendly!
Dieter Kostka . 2024-07-27
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Antique look but needs renovation & a makeover of the rooms
Stephane Turcotte . 2024-07-27
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Do not come to this hotel if you have a choice. The room had no AC temp control and it got hot in no time during the day in summers, the room had no door lock latch for additional safety and I had a horrible experience with the room 100 years old safe with locked my passport and valuables, causing me to cancel my plans for half a day as I had to sit in this shoe box size room while they had to physically drill to open the safe. The washroom and showers are claustrophobic, especially the shower which is way high from the ground and my arms hit the ceiling while taking a shower. When I went to the reception to complain about the issues, the lady at the desk didn’t even show empathy or apologized for the horrible experience. the overall experience was shocking and is simply unacceptable for a “Hilton” brand. By far the absolute worse Hilton I have been globally. Stay away!
Obaid Shah . 2024-07-27
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The hotel is OK but it is a little below what we expect from a Hilton. On the other hand, very well located for using the TPT in common.
guy gaudreault . 2024-07-24
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Had to stay here last September due to a mix up with another booking. Unfortunately for me it was London Fashion Week which meant there were virtually no hotel rooms free in the whole city. I paid £560 for a double room which was very dated, looked like it hadn’t been modernised in 15 years. The staff were great though.
Kevin Dinneen . 2024-07-21
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Bad hotel .. because They took the money from me because it was one of the rooms next to mine. He asked for a drink at night and a sum of money was withdrawn from me. What is this behavior? I will not book this hotel again. Do not put the bank card in their account in the hotel because it will withdraw your money and it will not be refunded.
Najla Cam . 2024-07-20
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Well located, but this structure definitely needs some renovation
ernesto p . 2024-07-20
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Best breakfast buffet with so many options.
Robert Banks . 2024-07-19
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The interior is old and the hot water in the bath is unstable. Although it is close to the airport, the lobby is always packed with groups from early morning until midnight.
坂東太郎 . 2024-07-18
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Rooms are extremely small and smell so bad. The house keeping don't clean the room very well and the towels were smelly and unclean. At breakfast all plates and utensils smelled so bad. Front desk people are not helpful, rude and judgmental base on your race, age, or accent. I've been a member of Hilton hotels for more than 15 years and I've never had such a bad experience with Hilton hotels. Not recommended!!
S H . 2024-07-17
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Don’t let the Hilton name confuse you, this place is a very basic hotel that seems to cater for budget groups of travellers. Building needs an upgrade and the service is below any standard.
Craig Neil . 2024-07-11
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Very welcoming at reception. A couple of minor issues with the room but not worth complaining about for a 1 night stay
Sandy Gudgeon . 2024-07-11
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Thankyou Kelly W on the Front Desk for assistance multiple times for my parents reservation. Very courteous and most friendly service by email and in person
katie k . 2024-07-11
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I recently stayed at the Hilton London Kensington and had an incredibly disappointing experience. Their customer service is one of the worst I've encountered. When there is an issue, they never answer the phone, whether you're calling from your room or after leaving the hotel. I called more than ten times from long distance to follow up on a problem, but no one ever answered. It is impossible to follow up on anything with them. Avoid this hotel if you expect any level of customer service.
Ahmad Asadi . 2024-07-10
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- the room is aged, but is still in good shape - housekeeping staff is outstanding and is the premium for staying in this Hilton property - as a Gold member, I do not feel any recognition during my stay here for a week.
Dominic . 2024-07-08
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What I liked the most about this hotel was the location. It near the shopping mall and the tube station, and lots of restaurants to choose from. However, i must say i am very disappointed in the service and low standards of this hotel considering it is meant to be THE HILTON. I have stayed at Hiltons around the world and must say this is the worst Ive been to. The service is VERY POOR, i stayed 5 nights and NEVER was able to order room service because they never answered, even when i called reception still nothing. Calling reception is almost pointless because they rarely answer the phone. I called for a porter at check out and waited about an hour while calling several times. Rooms are basic 3 star to me. Toilet had a strong foul order. Bathroom definitely needs an upgrade. I gave a 2 star because, For the price, this hotel needs to do better, or charge less!
Ms. JB . 2024-07-07
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Hotel that has aged a lot. The rooms are small. Lots of problems recharging computer and even phone despite 2 adapters
Magali Traskine . 2024-06-04
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We were not staying at the hotel but came to watch the Dortmund v Real Madrid UEFA Champions football finals. Lovely cosy atmosphere. We had drinks and food. And being a fussy vegetarian I must say I was really impressed with choice and quality. So tasty. The champagne was also very nice! Great customer service from both the lovely ladies who were working that night.
Michelle Chettle . 2024-06-04
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Bad breakfast, small rooms, small beds and small bathrooms, not a 4 star hotel. They didn't let me enter the hotel buffet and sent me to another room where there was almost nothing. The waitresses looked at me badly for asking for cutlery and didn't give it to me. Despite entering within the indicated time, the trays were half empty and they had no intention of replacing anything. The empty juice jugs. Bad experience . I would not go back .
MANUEL LARA . 2024-06-03
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The good: Location is close to the subway/tube. Beautiful area to walk around and a shopping mall around the corner. The included breakfast we had was really good! All the staff was really lovely! The bad: The rooms. We paid $400 per night in June and for what we got for that price was not worth it in my opinion. The beds hurt our backs and were so stiff. There was random white paint on the walls not matching the colour of the rest of the room. The shower head sprayed everywhere and we had to call for extra towels to clean it up each time. Looking back we should have asked to be moved to another room. The ceiling in the bathroom had major stains from water damage.We were in room 5070. I've seen people complain about the size of the room but that's what its like in London regardless of where you stay. Hilton I really reccomend a refurbishment in the rooms. You need to maintain some standard with having the name!
Rebecca J . 2024-06-03
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Not well insulated. Very disruptive with people walking along the corridor. Room comes with cobweb on the ceiling. Staff are helpful. Wide spread of breakfast though same variety every day.
Tan Yue Yin . 2024-06-02
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Pretty shabby. We were a group of Spaniards and they separated us from the rest of the guests to give us breakfast. Unattended and with waitresses who looked at us with disgusted faces. My next time in London I will look for another hotel with a treatment in line with the price paid.
alberto martínez solar . 2024-06-02
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Great hotel, lovely staff, good breakfast
Mark M Thompson . 2024-06-02
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Very old hotel. Needs a renovation very badly! Fitness in the basement without windows.
Vincenzo Pastanella . 2024-05-30
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Loved the location, but the rooms were only so-so. The bed was really uncomfortable and telegraphed the slightest of movements. The room was also very worn.
Jewel . 2024-05-28
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UPDATE: Following to my post office manager got in touch to resolve the issue. They looked into CCTV footage based on times i suggested and helped me locate. Greatly appreciate their attention and willingness to solve problem. —-/ Thefts in room so avoid please. My new tommy jacket got stolen from room and another colleague had his wine bottle opened and used by the staff. The jacket was on the hangers looks like they tried and liked to take it away. Sad about losing it.
Amit Jain . 2024-05-25
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Looking a bit tired inside and in the rooms.
John Jess . 2024-05-24
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Tiny rooms but reburbed nicely.. Great staff and restaurant food nice Foyer carpets disgusting
Wayne Trowbridge . 2024-05-23
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It was really nice but the room is too small , but the staff were very friendly and nice.
Naif Khalil . 2024-05-22
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Excellent location, but rooms are very small and hotel is quite dated and in need of a refurb. Not what I expected from a Hilton, but was only there for one night, so did a job.
Ben Bostwick . 2024-05-22
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Great location in easy walking distance of Shepherd's Bush underground and overground as well as Westfield shopping centre. Not as smart as other Hiltons I've stayed in though, in fact quite tired in places. Feels in need of some TLC. And the shower attachment had a mind of its own! Room freshened daily and everything topped up which was appreciated. Also handy to have the small fridge.
Deanne Shallcross . 2024-05-22
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Good location for a holiday in London, walking distance to many attractions and close to the public transport.
Adrianna Cullern . 2024-05-19
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Very good breakfast!! New towels every day. When I am visiting London again, I’ll come back.
MJL N . 2024-05-03
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I visited most of London Hotels but this is my favourite! Staff and professionalism the location and service, the best!
Tom Smoljanovic . 2024-05-03
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The rooms are very spacious and clean, have a great location with a bus stop in front and a metro station nearby. The breakfast is very complete and with several options, helpful and friendly staff.
Greicy Queiroz . 2024-05-02
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Great location, staff amazing and very helpful. Has a little gift shop that I loved . Lovely restaurant/ bar , great service . Rooms look tired but comfortable and clean . Great value !
Claire Nelson . 2024-04-30
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Was underwhelmed by this one. Staff all friendly and helpful, foyer and bar were very well presented but the bedrooms were bland and basic. No sockets available, no USB ports, no charging points/plugs by the bed. Had to unplug the lamp on the desk to charge my phone the other side of the room. Was lovely and clean tho. Location was fantastic for what we needed. Smoking area on the roadside, surely there must be a small space “out the back” rather than have customers on the busy roadside?
Bek . 2024-04-30
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Cheap management Pitiful hotel Horrible staff Will never recommend unless you have to sleep in the street then it is an alternative
D Amer . 2024-04-28
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Rooms are tired and general state of decor is poor with ripped wall paper in corridors and dents and scratches on woodwork. OK for a couple of nights on business but not a great experience if looking to have nice time with your partner.
Frank Reynolds . 2024-04-26
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Checking in took few hours very poorly trained reception staff very bad experience
Dr Ameed K A Hamid (AKA Hamid) . 2024-04-24
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Close proximity to Shepherd's Bush National, Overground and Underground Stations. Staff are friendly and polite
Vetrivel Tamilraja . 2024-04-24
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Amazing place, very clean, friendly staffs who made birthday cake for my mother.
Al-Kurdi Afandy . 2024-04-01
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Great location good stuff hotel is a little rundown
Walter Warf . 2024-03-29
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This hotel is old, basic and doesn't feel like a Hilton, but a clean and safe room with a hot shower was all I needed. Plus point is its good location being in between two Central line underground stations, Shepherd's Bush and Holland Park, which makes it easily accessible from Heathrow using the Elizabeth Line and then switch to Central line. But what's best are the two bus stops at its doorstep with bus 94 that runs 24h and takes you to/from Notting Hill, Oxford St and Piccadilly Circus; and bus 31 that takes you to Camden Market area. Toiletries are from Crabtree & Evelyn and bathroom fittings are from Grohe, and they provide canned sparkling and still water. Pls provide bedroom slippers, though. And the paper laundry bag is a bad idea..
Angel Lam . 2024-03-28
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I had a reservation through my corporate for Room number 1099 was so old with cracked wood in the bathroom. Receptionists were rude either during check in or check out! Never again!
Ahmed Elmasri . 2024-03-28
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Booked a suite, appears it’s just two dated hotel rooms with an interconnecting door. The second room just has a sofa and desk in it instead of a bed. For the price, was expecting more…
Ric A . 2024-03-27
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How can a hotel ask for my information for free internet in 2024? It’s like we’re in 2004 just as room’s furnitures. And why knock the door and ask “what time you finish” at 9am of the morning in the checkout date, 2 times and 15 minutes in a row?
MTA . 2024-03-23
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it took more than half an hour to check out… totally insane
Ahmad Al Agha . 2024-03-21
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Clean and good customer service
Okeyinka Olubukola . 2024-03-21
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The worst Hilton I have ever stayed at, rooms bursting at the seams, hallways with walls peeling due to humidity, the air conditioning in my room broken for 2 days without heating in winter until they "solved" it with the electric radiator in the photo , the last century. For the price, one expects minimums that are not even close to this hotel. Reception staff overwhelmed. In general it is seen that the staff is not well sized for the level of work they have. Breakfast is barely saved, but at the price of x2 full menus anywhere around. In short, to avoid.
Luis Valderas . 2024-03-20
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This is a nice hotel, well located and very close to the tube and the large shopping centre in Westfield. A huge kudos for having a proper gluten-free section available at the breakfast buffet with a separate toaster and multiple options (see picture)! I wish more places had this.
Chris Chbt . 2024-03-18
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👎 :Although the rooms have been renovated, they still appear somewhat old, and there are some stains on the bedding. Additionally, when lying on the bed and shifting positions, it makes unpleasant noises. Considering it is a four-star hotel, it falls slightly short of providing good value for the price. 👍 :The hotel has a great location, with a bus stop right downstairs, making it very convenient to take a bus to the attractions.
German Chong . 2024-03-17
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A little run down it seemed as i was attending an event however the staff very friendly and helpful
Mark Horsey . 2024-03-16
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Rooms are of okay quality. Okay cleanliness. Employees were not great, a little rude and inattentive but not the worst. Great location and nice park nearby. Overall a good stay, it serves the purpose if you’re looking for a simple hotel to stay at for a few nights.
Natasha Muromcew . 2024-03-15
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Old hotel, not very sound-proof rooms. Found a wet male’s underwear in my trash after check in. After providing extra cleaning for my room, i found hair in my bed (pillow and sheets as well). Room temperature setting was not working. My room was also missing a long mirror (other rooms did have it). On the other hand good breakfast.
Nikoletta Szegfüová . 2024-03-15
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