McDonald's in Basingstoke and Deane

Very good and efficient service

For fast it it 30 mins for my 'meal'

Poor service and they got my order wrong, needs improvement.

Stopped here to use the Instavolt car chargers. Used the toilets in McDonalds, they were disgusting and appeared to have not been properly cleaned for some time. Thank goodness we weren't eating there, dread to think what state their kitchens were in.

Great little place. Friendly staff

Went to the drive trough and ordered 2 flatbreads. And was told to wait in parking bay I waited 20 minutes and when I finaly got it it was stone cold... Probably the worst drive trough service in the country. Avoid this place.

Food at MacDonalds is not as good as before, chicken sandwich is much smaller and poor quality.

Amazing day out with the family

Outstanding food, great service but atmosphere is bit crowded.

Appalling McDonald’s. Avoid. Slow. Waited over 25 mins for our food through the drive thru.

Very friendly and helpful staff. Food delivered quickly and hot as you would expect from McDonald's.

The thing that immediately strikes you, is how many fingerprints there were on everything. The order panels, glass on the doorways to the rest rooms. The restaurant was not busy, so you would think the cleanliness would be high on the staff agenda, so it looked really welcoming to the customers.

Chips were half filled for a "large" so had to ask for them to be filled again. As I ordered take away, I was back on the road by the time I ate my chips and they were stale. If I had eaten in I would have asked for a replacement.

A favourite stop off when on this part of the world. Tothill is a small service area that lpis quick and easy to use.

I signal in area to get reward points using the app

Its a McDonald's it filled a gap but was a nice breakfast

Usual McDonalds fair. Some of the hot food wasn't hot, hence only 3 stars

It does what it says on the tin. Not really a fan but no alternative and no complaints.

A very nice little McDonalds... we had a lovely meal treating the kids after a day out. The food was good, warm and our order correct. The staff were polite, friendly and efficient especially Jacob Kelly who brought our food to the table. And the restaurant was clean and tidy.

Without a doubt, the worst McDonalds ever. Often get the order wrong, food is often cold or just warm. Hardly ever have milkshakes. Seems like chaos inside. Once saw a 'manager' talking to staff like dirt. Had a word with him, but it fell on deaf ears. It was like trying to talk to a combination of Bananaman and Johnny Bravo.

Picked a quiet time, gentlemen behind the counter is a real character, so friendly and helpful

Warm, welcoming, and nice hot food.

Travel stop, quick simple ordering process. Chips really hot

Great food freshly cooked and friendly helpful staff

Most of the time, the order is right, or they are happy to change anything that isn't. Burgers can be a bit slopperly prepared. But what do you expect from fast food.

Took 35 mins from ordering breakfast to getting our order. We didn't order anything special, just took ages... Plenty of food piling up out of the kitchen, just took an age for someone to put it on a tray and get it out...

The food was not good, chips looked very 2nd hand burger...the same

Usual McDonald's and good value

Day or night, the guys on drive thru windows are always so polite and friendly. Have a nice afternoon, have a good evening, drive safely. Noticeable because they all do it. Makes my day better, and I always drive away with a smile on my face at least that is until a truck sits in front of me on the A34 doing 56, next to another truck doing 56.

Would be great if not for the others

Its McDonald's. What is there to say...

It's a mcdonalds and it's in a station

cant say anything bad, meets mcdonalds standarts

I appreciate that on both occasions that I've been here it has been busy. However, after placing an order it took a long time for our order to be called. We took it back to the car and opened it up to find an incorrect order. I took it back in and when I eventually managed to speak to someone they were dismissive. Another 5 minutes wait. We'll find somewhere else during our journey.

Great option for charging the car

Strawberry shakes now taste of sweeteners, burgers have shrunk in size but gained in price! If I wanted salt on my fries, I would ask for it! Not have them drowned in it! All hot food has gone cold by the time you have left the building! Always amazed at how popular McDonald's is? Seeing how bad the food actually tastes.??? Lot's of people are easily pleased it seems!

Very busy but the staff was very nicely done and very happy with service

Alow service considering it wasn't busy at all, management were walking around like they had nothing going on..

It's macies so u pretty much know wat u getting

Part of the order was wrong asked for a plane bacon roll as we have an egg allergy as I returned I was approached by a nice friendly girl asked what the problem is so told her she takes the order to the manager she was not so nice very rude no apology just defensive & rude could do with people skills training a smile doesn't cost anything

Wonderful Mcdonald the best one 8 have ever been in Thankyou everyone. LEO VAUGHAN

Some guy crashed into my car in the car park, but the 10pc chicken nugget was very calming and therapeutic.

Took ages to order on the machine and staff were under so much pressure from management . I felt sorry for the staff .the orders were coming out wrong i didn't enjoy my food but ate it anyway as I was hungry but won't be returning anytime soon

Always welcome at Motor way services

Standard maccies food. Had a long wait for the food in the grill bay, (standard order no special requests) no sauces given with items that should have it. General disorder there tbh.

Very clean area, hot food and not long waiting times even though it was busy. Toilets clean and tidy. Not a lot of parking

Food as standard. Service incredibly poor. We waited for 25 minutes to be served waiting at Drive through. Cannot begin to express my frustration. When trying to engage staff they failed to see the urgency and blatantly ignored requests for clarification as to why a meal should take that long in a drive through queue.

I think I would have to say this is the worst McDonalds I have ever been to. The restaurant was filthy, I was nowhere near the door and yet being harassed by flies, and I interacted with 2 different members of staff and neither one of them bothered to acknowledge me, talk to me and neither of them even smiled. I noticed more of this behaviour towards other customers and their kids. I believe they could really do with a full staff meeting and call them out as none of them looked like they even wanted to be there, it was so obvious, maybe they'd be better suited for Karen's diner? The fries were luke-warm at best, then the soda machine was out of order, so if you wanted a meal you had to pay extra for the drinks available unless you wanted water or coffee and it's boiling hot in there so hot drinks were a no-go. The internet service wouldn't even connect (signal in area is generally horrific). Overall, I would never return here as the service, amenities and general cleanliness were appalling.

Shocking service, I eventually turned my car off going through the drive through. No soft drinks available but funny enough the more expensive milkshakes were available! Not impressed!

Standard McDonalds good food and service but incredible fries here if you are a McDonald’s fries connoisseur like myself.

This McDonald's is just off the A34 and I find it convenient for a quick drink, burger or ice-cream when heading along the A34

Always great service with a smile at this restaurant. Have to add though, that the idiot in the Red Shirt that ordered Big Mac minus all the garnish and extra cheese, McDonald's do a Cheeseburger, you muppet!! Fair play to the staff though keeping cool even dealing with these type of loonies!

Coffee machine broken , that was the only reason I had stopped.

Lettuce in salad was past it's best

Stopped on way back from France couldn't fault it food decent hot and service quick and efficient.

Standard across the country. You know what you are getting when you enter and this one is no different. Staff are polite enough, everything is within acceptable temperature range (burgers are hot, milkshakes are cold) there’s no mess and the toilets have toilet paper. Nothing was amazing, nothing was terrible.

What a let down food is rubbish cold and the ice cream machine or frappe or milkshake machines are always broken after parking every order in the car park massive cues just avoid

Apart from having a limited drinks selection a good experience, small carpark though.

Good A smooth latte, blended with a sweet toffee syrup and topped with cream. Incomplete order triple burger looked more like a pancake, not large chips like I ordered and freezing cold although the restaurant is a 2 minute drive away.

Stopped for breakfast on the way home from holiday. Desperately needed coffee to fix they had no coffee machines working, no alternative except hot chocolate and soft drinks or tea!! Told they had no idea when the machines would be fixed. Complained to McDonalds X Account to be told that as I’d ended up buying nothing they could t give me a refund!! Point was I was trying to get them to realise having a site with three non-working coffee machines and no date of planned repair wasn’t acceptable.

Unusual for me to do a review on something like this, but the staff at this resteraunt today were so lovely and helpful, I just wanted to say thank you! Not very often do you get treated so kindly nowadays!

Lovely stop for a quick bite and a pit stop. Very quick service and friendly staff.

Very busy place but due to the parking area becomes very complicated

Great food and Very low wait time

Standard McDonalds, good parking.

Convenient service station stop when visiting family. Food is always cold. Service not exactly fast food.

The WiFi wasn't great which made it difficult to order food on the app without any problems

I had to ask for my burger which had been made but was in a row of prepared food not being picked. The emphasis was very much on serving the drive through customers rather than those inside

Quick stop off on my way for a meeting for breakfast & coffee on a midweek morning. Food service a little slow which disappointed but was more than made up for by William , an older gentleman who was lovely to chat to. He made the customers feel so welcome and really had a way of breaking the ice in the restaurant. 5* William!

WaIted 10 minutes for porridge. Fast food it ain't.

My usual stop off on the way to the south coast, rarely too busy unlike a lot of the motorway services. Prices are ok and service has always been really good.

No print out of your order number again, you only got 3 seconds to see what your order number is, come on McDonald's get a machine that work's or keep that a few seconds longer !!!

A really poorly run McDonalds. Never not had a problem here. You will wait for ages. Your order will be wrong. They will have run out of something basic like pickles or mustard.

Missed bacon in breakfast roll Speedy service Clean environment Printer out of paper

There was an older chap serving on the counter who I dealt with and was great. With every customer he encountered he was polite, friendly, upbeat, cheery, he was a pleasure to talk to. The general staff were a bit slow, it was getting busy but there was no rush from them to get orders out. It's fast food, so they need to pick up the pace a bit. General store was good, seemed clean, it's a bit small in the entrance so if busy could get squishy.

Hey, look, it's a fast food joint. So you get what you pay for. Busy, conveniently sited and food you know.

Watched a girl empty bins then served food straight away without washing hands Disgusting Never spoke to manager as they are not bothered

Staff were very happy and a pleasure to be served by them 😀

It should have been open at 5 a.m., even though there were people inside. Lack of professionalism. I'm not late for my work

Taking over 15 minutes to get a kids hamburger meal with everything ending up being cold. A bit of a disjointed team, ignoring each other and not the best support provided

Most tables were dirty or had food and napkins under them. We decided to eat in anyway as had a long drive but our meal we had bought was given to the wrong people who casually ate it without a care. When we queried about our food, service said they could not see our table number despite him walking past it twice. He added our meal to the bottom of the queue and didn't even say anything to the other couple eating our meal for free.

No twin rooms. Instead sold me a family room with king + two 'put me up' beds. Too small for 6'+ adults. Room heating wasn't working. Over mirror light not working. Loo dribbling. All in all, neither of us got a decent night's sleep. Total waste of money.

We have stopped here a few times before and thought this time we would try dining in....biggest mistake we could have made! We ordered for dine in, input our table number and sat down waiting with it facing the main counter. After around 15 minutes our food had still not been delivered so I went up to the counter and was told they'd given it to the wrong people and would remake it for us. They put us at the back of the queue again as it took them a further 10 mins to make a Big Mac and Chicken wrap. The couple sat next to us had to go and chase up their order after 20mins as it still wasn't delivered to them either. To top it off, the place was filthy, no one was going around cleaning. Everyone had to clean their own tables before sitting down to eat. I'm only giving it two stars for the entertainment value that us and the couple next to us got out of how much of a shambles it was!

Small, clean, and polite workers

Uninspiring food, and sultry staff

Food on the go. Slow but all that we ordered was there.

Run by a bunch of oap's that can't keep up....

Even for the simplest meals they force you to park up. Really unpleasant service and when the food is brought out to you it is sometimes the wrong order and always cold!

Long wait for food as it was packed

Ordered the food from the phone app

What can I say. It's a McDonald's and yiu get what you expect. It was busy, the service was good and the food was tasty.

Only called in to get a drink. Counter service quick and friendly.

Alright - waiting too long, asked for plain McCrispy - it did not come plain.

We stopped off to get a macdonalds we were doing alot of travelling, I decided to get a bacon cheese flatbread it wasn't very nice it was really hard around the edges not sure if it's meant to be like that but I won't be getting one again.

McDonald's was great and so were the staff but the idiots that tried to break into my van whilst I was sitting in it (eating my delicious takeaway Big Mac) nearly ruined it for me!

I guess if you work here you can walk about the kitchen when not in your uniform and just go and touch food without washing hands etc,or maybe its just this one person,guessing not though as bad practice is normally throughout when it happens in front of customers and the white shirts dont care

Prompt. Welcoming. Clean. Filling. Just what I needed at 6:20 in the morning

It's a McDonald's, it's a standard and rarely off the mark

This was a stop off on our journey. It was super efficient, and quick. We enjoyed our food. Although my husbands McCrispy turned out to be a McSpicy in the wrong box, but was still good.

Pleasant staff, fresh food but ladies toilets could do with a thorough clean. From top to bottom