Nando's - Baker Street in City of London, Westminster

I was visiting London for a week and to be honest this was the best Nandos I ever had. I had Nandos in 3 countries so far, this stands out to be the most amazing one to me.

Great atmosphere before the arsenal match. Service was on top. Great place

Looking for Halal food in London then this is your place.

Estaba bien, no tan bien porque mi factura se cargó mal y luego trataron de decirme que me llevara el resto de la comida a casa en la que llamé al gerente, tuvo que reembolsarme, así que sí.

I recently visited Nando's and was extremely disappointed with both the food and service. I ordered the Spicy Rice Bowl and the Chicken Burger, but when the food arrived, it was cold and unappetizing. It's hard to enjoy a meal when it’s served lukewarm at best. To make matters worse, the staff, including the manager, were incredibly rude. I felt completely ignored and uncomfortable throughout the experience. When I expressed my concerns about the cold food, the manager was dismissive and even seemed to get aggressive, making me feel intimidated and unwelcome. It was completely unacceptable. I’ve been a fan of Nando's in the past, but after this experience, I’m not sure I’ll be returning. Poor food quality and unprofessional staff really ruined what should have been an enjoyable meal. Wouldn’t recommend this location to anyone

The food and service was great. But they have a real gem in Laura who is absolutely amazing, her service is incredible and a smile to comfort any sole who may find the food wanting

The food was amazing even laura she was very helpful and kind one🌹 special thank to her

Very fresh chicken, well cooked, polite staff

Nando's Baker Street: A Hot Mess, Literally and Figuratively This Nando's location single-handedly ruined my opinion of the entire brand. From the moment we walked in, it was a disaster. We were led to the basement, which felt like a sauna – hot, humid, and extremely uncomfortable. Apparently, the upstairs tables are right by the kitchen, so your clothes reek of cooking smells. Talk about a lose-lose situation! Then came the ordering fiasco. They insist you order online, but there's zero cell service in the basement, and their Wi-Fi is non-existent. We had to trek back upstairs to order at the counter, defeating the whole purpose. The service was atrocious. Our waitress was incredibly rude and ignored our requests until we finally asked for the manager (who, thankfully, was much more helpful). The whole place was filthy. The ice tea machine was on a disgusting table and empty, and the diet coke machine sprayed me with soda when I tried to use it! The waitress didn't even care. Dirty napkins were strewn everywhere, adding to the overall grime. The food was the final straw. Our order was cold, the chicken sandwich buns were soggy and drenched in some unknown liquid, and they brought us the wrong fries (cold, might I add). To top it off, the bathroom floor was soaking wet with no warning sign, and I nearly slipped. This was my first and LAST time at this Nando's. It was a complete waste of money, and honestly, I wish I'd gone to Popeyes instead. Avoid this place at all costs!

Good food and amazing service thanks to Laura🫶🏼

One of my favourite places to eat at when visiting London. The chicken is halal in this branch.

Very good, we were welcomed by Aïssatou who was adorable and who speaks French. This Nando’s is Halal so that’s a plus. I recommend 🫶🏻

It is a busy place, as you would expect. We went for dinner on a Tuesday night in late December and it was heaving. Food was good as per usual nandos.

Enjoyed dining here. I would say its one of the best nando's. Food, service was spot on. Laura helped make our experience lovely.

We had a lovely time here, Laura was sweet and she came across as very professional and upbeat ! Would recommend grabbing a cheeky nandos here 😌

Wonderful service, food and atmosphere.thank you so much to Ewa, your attention to detail and customer service was fantastic thank you for your amazing service.will be returning

The food was great and the the staff are so nice specially laura was helping us to find the best meal

Five stars all the way! ⭐⭐⭐⭐⭐ Nando's Baker Street never disappoints! 🔥🍗 The chicken was perfectly cooked and bursting with flavour (medium spice is just right). Shout out to Laura who looked after us - friendly, helpful and made our visit extra special. Top-notch service and delicious food, what more could you want? Can't wait to come back! 😋

Not disappointed, very good restaurant, quality food with very high quality service, a big thank you for that to Laura 🤗

Atendidos com a ajuda da Paula, uma portuguesa super simpática Ambiente muito bom, comida muito boa. Foram todos muito simpáticos

Halal nandos, food are delicious. Quite long queues.

The food was quite dry and lacked flavor, which made the dining experience disappointing. The service was slow, and the staff appeared unmotivated and unhelpful. As a parent with a baby in a buggy, I requested seating upstairs to avoid the inconvenience of moving the buggy. However, the staff member informed me there was no available seating upstairs, despite visible tables becoming free. Instead, she suggested I go downstairs but did not offer assistance to carry the buggy or provide storage options upstairs. This lack of consideration made the visit unnecessarily stressful.

Najeeb was terrific. Great sense of humour and wonderful service. He took care of our whole group and went above and beyond. This man needs a promotion!

Assiata was amazing, brilliant customer service Xxx

Don’t use this store !! Customer service is disgusting. I ordered a delivery the guy broke down they took my money and refused to give me food. I offered to walk to driver to collect or collect from store. I now have to wait 3 days for a refund. Where does that leave me stranded in London no food no money. Worst customer service I’ve experienced in a a long time.

Friendly smiling staff, nothing to say, thank you again.

Wonderful, amazing food and service. Memorable, can’t recommend enough.

Laura is amazing she helped so much, she’s very attentive and professional. Huge shoutout to Laura

Big thank you to Laura (10 out of 10 for her service), unfortunately the teens at the table next to me was screaming and we had to move to find somewhere quiet, but closer to the entrance which can get chilly in the evening!

Must visit Nando’s @ Baker Street! Kudos to Laura for being a champ. She was very helpful.

The waitress Katie was kind and attentive. The food was tasty; A special mention goes to the garlic bread, which is irresistibly flavorful.

Special thanks to Laura as she was very helpful and attentive also very welcoming overall good experience

Really good atention and services fantástic waitress Laura really nice

Loved Laura !!!!! Gave me and my fiancee amazing treatment. Radiant loving energy. Will be back to this specific nandos soon 😀😀😀

Not a fan of eating out but was made extremely welcome by Laura. Won't have stayed but she guided me through. The food was very good and I 'll go back there if in the area again

el entorno y la comida eran excelentes y se sirvió rápidamente Laura muy servicial y sonriente cara realmente una señora encantadora

The best part is that it's all halal.

Great nandos. Our server Abdul was very helpful.

Fast food restaurant specializing in spicy chicken: hamburgers, pita bread, etc. Frequented by young people, it is quite noisy at least on the ground floor. The service is friendly and they are quite fast. Average price. Two burgers with garnish and two beers £40

Great experience here always. I go to a few Nando’s around London and this one has never disappointed. Laura was lovely and greeted me at the door looking after me the whole time. I’ll be back again next Friday :)

Service was very good, Awa was kind and checked up on us. I would definitely recommend!

I loved the chicken, but the peri salted chips were incredible!

Laura gave us exceptional customer service and the food was amazing 🙏🏽🙏🏽

Food was great and quick! Lovely customer service especially from Laura had a great time :)

Food was amazing as always Laura was so sweet tooo!!!!

We got served by Laura today and she was sooo helpful and soo lovely as she checked up on us for like 3 times, made sure everything was good and went over the top for us. That lady deserves a raise 🫡

The service at Nando’s was exceptional thanks to Laura, who went above and beyond to make our dining experience memorable with their warmth and genuine enthusiasm. Their attention to detail and friendly attitude truly elevated our meal—absolutely top-notch!

Lovely place to eat in. Laura served us and she was really great and friendly. Will visit again for sure!!!

We had a group (of 12) lunch at this Nandos and we were treated like kings and queens all through our course meal. Kudos to the manager (Claire) who's affectionate customer service was examplary and created a very relaxing ambience. The atmosphere was great and tranquil, we had a private-feel to our visit as we were given an almost exclusive corner in the restaurant. 10/10 great customer service, atmosphere, staff, and the manager was class. We even got offered some complimentary bottled water on the house to top it all up. Make your visit and come thank me later, Claire is your go-to-person. Flawless, thanks guys, you're the best 👍🏾👌🏾

Special thanks to Laura for providing the top quality and consistent experience we have come to expect from Nandos!

Great food, service and atmosphere. Special thanks to our waitress Eva who was excellent.

Great Food like always. Laura was an amazing server. :)

Laura was very bubbly and helpful, she was very attentive and kind. The food was also really good.

Really enjoyed the food and the costumer service from Laura who made sure everything was good and that we had a great time

Excellent service Specially from Laura Thank you !

We went as a group of 10 for Lunch and were served by Laura, who was full smiles and happy to help. She was very attentive to our needs and had a great knowledge of the menu. She is a great asset to the team👍🏾

Super good Amazing, thx to the French waitress who helped us a lot lol.

Was yummy food we ordered for butterfly chicken and bone less platter thank you for service but we are the who served our selves for knife and fork at the end the food extremely yummy 😋

Incredibly flavorful, juicy and tender chicken thighs. I love all the sauce bottles you can get on the side. And the spice levels. Spicy rice and coleslaw are awesome too. I wouldn’t recommend the wings though as they’re grilled (not fried). Note you have to order via QR code or at the counter. They then bring it to your table number. Location is halal. Be prepared to line up. There is a downstairs section as well, so it’s pretty big.

I had a great time with great complimentary food that went with it. I would particularly like to thank Mimi who greeted me at the door of the Baker Street Nando’s and made me feel super welcome. She checked on me during my meal to ask if I needed any assistance and was just a start overall! The service was impeccable and made me really enjoy my day overall.

I was here last night and it was the worst experience of my life. They brought our food out but only one meal (that was already cold) and my wife had to wait for her meal to be brought to the table. After 10 minutes I went to see what was happening to her food at the point where they said its not ready and I have to wait. After a while they brought her sides which were also cold so I had to send everything back. I forgot to mention that before all of this even happened the waitor threw the haloumi sticks on to the table and I had to catch them and got sauce all over me. Finally they brought all the food back at the same time but my wife's food was wrong this time so I had to send it back AGAIN. The waitor I spoke to was not engaging and wasn't polite at all, he just tried to ignore me. I'll never go there again and will tell people not to go there either

I recently visited Nando's at Baker Street, and it was truly a fantastic experience! But what made this visit stand out was the exceptional service from one of the staff members, Laura. Laura went above and beyond to make sure we felt welcome and comfortable. She was friendly, attentive, and genuinely cared about ensuring we had the best experience possible. Whether it was recommending the best sauces, checking in to see if we needed anything else, or just bringing a warm and positive vibe to the table, Laura truly made our visit memorable. If you're ever at the Baker Street Nando's, I recommend looking for Laura. She's a gem of a worker, and she’ll make sure your meal is top-notch. Huge thanks to her and the team for a wonderful meal—I’ll definitely be back!

Recientemente visité Nando's en Baker Street, y fue realmente una experiencia fantástica! Pero lo que hizo destacar esta visita fue el excepcional servicio de una de las integrantes del personal, Laura. Laura era amable, atento, y realmente se preocupó por garantizar que tuvimos la mejor experiencia posible. Ya sea recomendando las mejores salsas, comprobando si necesitábamos algo más, o simplemente aportando un ambiente cálido y positivo a la mesa. Muchas gracias a ella y al equipo por una comida maravillosa — sin duda recomendaría este lugar.

I love this place especially for the excellent service it provides, I was served by Laura Arias

I want to give the restaurant a great rating! especially the attention provided, the food that I found delicious, and the excellent atmosphere. I liked the attention of the girl Laura Arias. recommended.

I was very delighted with the food and with the great attention that Laura Arias gave me. Thank you for your kindness. I recommend this great restaurant and without a doubt I will return and I hope to be served by this great girl. She is very organized.

Very nice environment and got served by Angela. She had such a beautiful smile :)

O restaurante foi excelente! A comida grelhada estava muito saborosa e bem preparada. Os colaboradores foram simpáticos, especialmente a Yonara e a Paula, que, mesmo falando inglês, prontamente nos atenderam em português, com muita simpatia e cordialidade. Além disso, a comida chegou à mesa muito rápido. Altamente recomendo! The restaurant was excellent! The grilled food was very flavorful and well-prepared. The staff were friendly, especially Yonara and Paula, who, although they usually spoke English, made a point of speaking Portuguese with us, showing warmth and kindness. Plus, the food arrived at our table very quickly. Highly recommended!

Shout out to the workers there, been there on peak hours and I know they did their best cause we’ve been enjoying everything, even tho it was little noisy. But holidays I guess :)

Very great service. Mimi was a great host and was very enthusiastic and energetic which I loved !

It had excellent service, and Mimi was a great host! She ensured our food was well prepared and we were looked after! She is a great employee, and I highly recommend this Nandos

The chicken sauce was slightly sour, so I didn't like it, but it was different and I enjoyed it anyway. The servers, including Laura, were very friendly and nice.

Thank you so much to Laura for her amazing customer service, always so nice to see someone who is kind, friendly and willing to go above and beyond! Keep smiling Laura :)

Very tasty food. Staff was super nice, and the restaurant ambiance was so amazing.

Food was good, waiting time could be reduced by putting extra staff over the weekend

I am going to highlight Laura for special praise. She welcomed me with a pleasant greet at the door. She made a big table available for us as we were 6 people and 3 of them were under 5yrs. I had two buggies with me and Laura helped me carry the larger buggy I had with me to my table. That buggy is heavy but she helped me without any hesitation. Food was great as usual and was served promptly. Atmosphere was good too as we got in just before the lunchtime rush. But again I must repeat Laura made it 5 star experience.

Friendly, hardworking staff. Laura's professionalism and positive attitude a particular positive.

Great service! Shout out Laura .

Very very nice resturant the waitrs espicially laura was really very kind and helpful, was a nice experiance and as usual, nandos is very delecious thank you all😍

I had an amazing experience at Nando’s on Baker Street! This was my first time visiting, and I was incredibly impressed by the outstanding customer service. Nayara, the assistant manager, took wonderful care of us, ensuring everything was perfect throughout the meal. Ewa, May and Veronica were also fantastic, providing excellent customer service with a friendly and welcoming attitude. Both of them made my experience truly enjoyable. Overall, the service was awesome, and I’ll definitely be coming back. Highly recommend!

Incredible, we had a great time. Laura is a star ⭐

Keep in mind that no one will take your order, you order from your phone

Thanks to Laura and the rest of the team. Excellent service from everybody. Despite the busyness, they managed to let us dine and enjoy the food well. Thanks again!!! 11/10!!!

Poor customer service, they don’t even know how to communicate properly. You have to figure everything out on your own. They literally gave us a join reward card and without explaining what is it for.

It is Nandos so naturally great but can we all agree Baker Street needs a bigger branch?

Had a great experience with laura, she was so kind and attentive. Love this nandos!!

Really nice resturant, amazing customer service from Laura

How my fino pitta looks like after some fine waiting.Going straight to the bin..

Best nandos and best service from Laura!

The services was excellent served by Laura

Our go-to for all those lazy days when we want to eat out but still want to eat wholesome. The calorie info on the menu has been very helpful in making choices. Today’s review is not for food though. It is for the excellent service that the food was served with. Laura and Sonali, truly living up to the Nandos experience, served us very warmly, making sure everything is perfect. It is the beyond great service like this that makes an ordinary meal extraordinary.

Laura Arias Thank you very much, excellent service, I felt like I was at home, she is very loving and kind, without a doubt, I would return to this restaurant for your excellent service, very professional in what you do. I hope that in all the Nandos where I go, I can find people like you, this was my favorite.

A mandatory stop when you are in London. Laura is amazing. The best host!

Amazing branch, food was so tasty... the service was out of this world... thank you Laura for being so amazing.

I’ve been to many nandos before, but this is my favorite. Mimi and Shanice in particular were so friendly, and had the biggest smiles on their faces.

i liked those two girls mimi and shanice with pretty hair and good smile.

I’ve been to many Nando’s but this has to be best for food if I’m totally honest, was very surprised by how well cooked the chicken was, very succulent and juicy not dry or overcooked at all, wil definitely return to this branch, my chips was freshly cooked and hot and the garlic bread was really nice, everything was made perfectly. Only let down is the service could be better but other than that was actually impressed by this Nando’s branch to the point I had to write this review

Worst service and inexperienced staff They asked to wait and take order They were cleaning the table for 15 minutes … very poor service

Staff are stressed out and lost all I did was ask for sauces and they cannot deliver that the lady on the phone today was shouting on the phone to me and then could not find my order I gave my order number numerous times then she lied and gave me another order number and promised me the sauces but in the end my order arrived with no sauces for a whole chicken. Staff are rude in general especially the lazy 2lady I love Nando’s but avoid if you are ordering from this particular Nando’s !!!! Poor service zero.

mimi and shanice are the best, made my day!