Oriental Letchworth in North Hertfordshire

Really unfortunate experience with this papa John’s! I’ve always enjoyed the food, especially as a vegetarian however, tonight I ordered a pizza with vegan sausage (knowing what it’s always looked like and how it’s advertised on the website) - I’ve attached photos for reference. When it came, the “meat” looked and smelled completely different and from cross referencing on their website, I am 100% certain it is actually one of their meat options!! I called to complain and did get a refund (although polite, it still took battling with the person on the phone rather than a “free pizza next time I order”.) they told me it was a new version of the meat free sausage but there is nothing across any of their branding to advise that is the case. If so, why isn’t it advertised? Even then, it’s not what I specifically ordered. I personally think someone has made a mistake and is trying to cover it up!! Very disappointed the mistake was made and it’s also a waste of food as it will be going in the bin! Again, I appreciate them refunding but there was no ownership from them what so ever. Thank god I checked before taking a bite. Unfortunately, won’t be using them again. A warning to all veggies and vegans to check their food before eating from here!

Once again Masala have knocked it out of the park!! Great food and service! Delivered well within the time specified! I cannot fault them! Never had a bad meal! Delicious!!😋😋😋👍

Chips stone cold, chicken royal stone cold. Paid extra to 'go large' and received regular portion size. Lettuce in bun was brown!

Firstly on a positive note. I had the mixed grill and my wife had the chicken strips. Both very nice and reasonably priced. However the issue came with the deserts. We both had apple Crumble. The crumble was not crumbly. But microwaved to an inch of its life. Extremely hope. Extremely sweet. But NOT value for money. I did complain to a staff member about the issue. But she said there was nothing they could do and that’s how they come. The custard was cold and Lumpy. I did say that I wouldn’t be having them again and that she said fair enough. There was no offer for compensation or to have something different. Both of us left our deserts. I would rather had given the £11.00 spent to a charity than pay the pub for two awful puddings. Such a shame. It could have been so much better. We live and learn. Be warned.

Pleased to see a massive improvement in delivery times. My original review said to only ever collect but over the last few months they’ve hired more drivers and food always arrives reasonably quickly and hot. Quantity of toppings is also more consistent now (some of the older reviews about lack of topping were accurate at the time). They’re friendly in-store and remember you if you order moderately often. Nice people and they always try to be helpful. Folks complaining about the Dominos app ought not to be leaving a review of this individual store. The franchises are subject to Dominos’ centralised inability to maintain their website’s functionality (just as much as we are as customers.)