Pepe's in Leicester

Today on news eve at 16.03 I spoke to the rudest man in my life. He would not listen to a word I had to say and would not give his name. People like this should not work in hospitality. We will never buy from Pepes london road branch again.

all the staff were very rude too me and the food was not fully cooked i recommend that you don’t go there

These lot burnt my food twice. NEVER go to this branch ever. Go to Market street pepes it’s wayyy better quality and flavour. Food makes you feel sick aswell and tastes bad, ruins experience and I want a refund. 0/10 DONT RECOMMEND WARNING!

I came into this shop and ordered my food. The guy who served was alot older than the other guys and was very rude and miserable. If that's what you call customer service then I feel sorry for this company. I asked him I want to pay by card and he refused and said only cash because we dont take card payment. I paid him with cash and when the next customer came she paid by card with another member of staff who served her. When I confronted him that why he demanded cash from me and let the other customer pay by card, his answer was "because I want cash in a rude way !" What the hell is this, trying to dodge the tax man? He even had the nerve to lie and say we don't have a card machine when clearly they do. This guy clearly knows who he is because all the other staff were afraid of him and didn't really talk to him. Such a horrible experience for my kids to see this argument in the shop as well as other customers. Absolute rubbish customer service and food average.

Ordered the rice box meal of Uber eats it was disgusting… burned chicken and overcooked rice, stale chips and the garlic mayo sauce that i usually love looked grey and tasted watery. Never again 🤢

I didn't even receive my order I received someone else's order.when I explained to the driver he said it wasn't his fault and to call the take away where I didn't get much joy or support. will not be using again even after being a regular customer very disappointed

I ordered 4 chicken tascas. In all of them, the chicken was not grilled. They just took it out the steamers and put it into the bread, and it lacked taste and flavour. I would recommend checking how they've prepared your order and I will not be ordering again.

Food was excellent but inside is too cold to eat in. Especially during this weather .

Food never came despite being marked as delivered

I’m a huge fan of pepes but the food at this specific branch is probably the worst food I’ve had out in a long time compared to the high Wycombe and Luton branches I’ve been to. The chicken was under cooked and even the mayo sauce just seems watered down poured two of them on the rice and it had no effect. I ordered again because I thought it was just a bad day but the second time was just as worse.

ordered takeaway absolutely dreadful

paid for sauces, all meals came with no sauce

very bad i got the wrong order and ended up wasting my uni days discount code on this first order

I enjoyed the tasty, tender extra-hot chicken breast pieces with rice, it was finger licking good. The staff were friendly and professional. 05/09/2022. The food is still tasting fantastic They changed the menu after the refurbishments.There is a wider variation on offer 18/10/24🥰🥰🥰🥰🥰

I have a lot of Pepes but this was by far the worst I have ever had everything was burned to a crisp and all of it tasted like charcoal even the chilli nuggets that were so burned they had no filling. This really was bad

The estimated delivery time was pushed back

Order was cold the ice cream looked expired chips where hard and cold

Chicken was not as flavoursome as expected or Vs nandos. chips very cold and hard. wedges were better. chicken tenders had more flavour.

The delivery time went from 9:25 to 9:50 , food arrived lukewarm and the chicken in all the meals was very dry and there was no sauce on it ( lemon and herb ) , also the salsa on the loaded fries was missing so the food was very dry. Usually , Pepe’s is very nice but London Road Pepe’s is a waste of money.

I usually visit this branch for ease but found myself avoiding this branch completely. The staff are extremely rude. I’ve called up wanting to place an order and I’ve been told I can’t pay with card, only cash when I know for a fact that they take card payments. This has happened time and time again. Tax evasion…

Big fan of pepes, however I ordered of Just Eats and my chicken came burnt… I understand few charred lines but this is over the edge.

Food was stone cold and 1 hour late

This pepe's branch is not up to the usual standard. Requires improvement.

food was a little cold but good quality

The chicken was gone off and has upset my tummy. I ordered garlic Mayo instead was given yogurt

Very mid. Very average. EVERYTHING was mediorce, I’m really neutral on this; don’t know whether to go again or not, customer service was okay and so was the food. But the prices are awful.. I’d rather go to maryland. Very very mid and defensive.

I ordered a hole chicken! Half off it was still pink and NOT COOKED!!! I rang up to make them awar off the pink chicken!!! And all done was talk over me.. and told me to take it up with Deliveroo😂 so i told him Deliveroo don’t cook the food 🤦‍♀️ I ended up putting the phone down! 😡😡

Delicious quality food. Very enjoyable

Great food again and good delivery time

Really good quality food and came early

The chips were cold and the quesadilla and the nachos were dry, and the bag for the chicken tenders was leaking so the seasoning went everywhere , the driver delivered on time and was polite

Really good food but pathetic customer service especially one small bearded guy. Rude and ill mannered guy.

Staff members are rude and food what i was ordered i say i don’t want spicy and food it was spicy and he was talking rude to us, Quality of food is bad no taste no enough grilled. I just i was first time with friends and food is bad. I’ve never ever comeback there.

food was cold when it got here chips were cold and soggy not happy at all.

Unfortunately not gonna buy from u again, drinks are always room temperature for delivery, yesterday it the food was smelly had to throw away not good at all, maybe because you don't have to much rolling so the food gets stale

The food was disgusting, smelly had to throw away, unfortunately not gonna buy from u again

Got food delivered to my house & the Pannar was NOT cooked and the rice smelled not bad its gone off. I called they didn't even bother that they have spoilt meal.

Not good at all, I had heard the food was good. Not at all, chicken was hard like it had been pre cooked then heated, chips were ok but not good. Won't be returning

The food was cold and the delivery service was horrible. The food didn't come out great as well. Lacked flavors. Very disappointed

Amazing food! Looking forward to ordering again soon

Nice food and very good customer service

Great tasting chicken at affordable price...nice bite before taking the train.

Walked in and was immediately tested with my patience. Fortunately for them I was not phased by this so continued to wait until I finally placed my order. Upon seeing several reviews on social media, I opened my rice box with high expectations and I was shocked to see a watered down sauce which could have been easily confused for a puddle. Again, I still kept my hopes up as I believe taste is better than appearance. Unfortunately, my hopes were shattered as the mild flavoured rice box tasted like a no flavoured rice box. Not only did the rice have no flavour, it was also very soggy and the chicken was extremely soft and chewy like it had no been grilled rather boiled. On the bright side the Peri chips were very nice but not pleasing to wash down with a watered down drink that lacked fizziness.

I went to Leicester for a music concert and stumbled upon this restaurant. I must say, the chicken was expertly cooked, incredibly tasty, and very fresh. The staff were exceptionally friendly and had a great sense of humor.

driver left my food outside a wrong address

Ordered the food at 18:44 and the app said food would arrive at 19:10-19:30 food didn’t come until 20:30, we rang the restaurant at 19:45 and they said the food has already been made and they were waiting for a driver to deliver. the food arrived cold and items were missing, was very disappointed with the order . This is unacceptable and would recommend ordering elsewhere.

I never got my order. I am very upset and it says delivered but it never was

Really happy as always with Pepe's

Always have lovely food from here always hot

Delivered on time and tasted great

One of most disgusting food service made by works there , I order whole chicken extreme Hot, they actually coat the chicken with the sauce at last , instead of that some one among them kept whole 150ml of extreme hot sauce in my whole chicken bag , and the lady who was in bill counter knows exactly what happened with the order , and blindly laughing cunning fox, if the restaurant was open at 1am I would rip them off who made my order..! Never go this place …! Dirty people

Pepe’s is my favourite however, this was worst pepe’s I ever had. I got the rice box it smelled horrible the chicken were not edible. The chips were ok and the garlic mayo was so runny had no teste.

Perfectly on time and fantastic quality as always

not best pieces available on hand chicken so doubt Pete if plus the food was cold and bit fresh line the market street beach. wish I never waisted my mindset and Chichester here gutted

The chicken and rice is always a hit. The burgers are nice.

Pepes is always great. Thank you so much

Missing items in order not happy with the service driver did not attend main entrance

Food was good however the chips were not large and missing piri piri salt

Cheaters serving me a burger with processed meat which I can buy from a shop for £1 and taste like nothing, charged me £3.60 to taste nothing, cheaters

So so bad compared to the other pepes in Leicester. Chicken under seasoned and over cooked, rice disgustingly soggy, chips taste reheated. The other one is really good but definitely avoid this one.

Delivered right on time and very tasty

Hi everyone I went to this store, when ever I go there always something wrong and I only go as am a pepes lover for years and travel for work so go to branches all over. However this branch does not meet pepes standards. There's always something missing or they don't listen to the instructions and rush the food and give it you. The previous time I ordered with this branch the chicken was not cooked to proper standard and I asked for the sauces to be mixed and the same as always have and when I rang the store to say there was no sign or taste of lemon and herb on the chicken the manger or shift runner at the time a mature gentlemen with a beard told.me I was not telling the truth and saying he was right and so was his staff even tho I paid for cooked food with extra hot and lemon herb sauce but even charged me for a large peri peri chips and gave me a small with no peri salt on it and didn't even give me a dip. I had food poisoning for a week and had to go to ane too. When made a complain pepes head office never got back to me and the staff at the store just kept having arguments with me when it's not even my fault. These guys charged me 18 pounds something pence for the food I atleast deserve a meal of my choice to aa good standard as am not asking for a handout here. So disappointing and when I rang and asked asked staff what they can do after ten mins of taken the food to my hotel they said nothing get lost!! Is this the correct manner to talk to a customer? Will see my posts on all social platforms to. Avoid going to this place at all costs to keep.your self's safe from poor food and scammers. I have a learning difficulty so mind my grammar. Have a nice Sunday everyone .

Food was nice as usual. But not as good as the market street branch

Got the chips order wrong. We ordered 2 peri peri large chips and one normal chips. Instead we got all peri peri.

I am not happy with my order and I would like to request a full refund as not only did my order come 1 hour late, it also came damaged with the sauce spilt everywhere and the food was very cold, i am not happy, I can also send pics to show the save had leaked everywhere, waste of money!!!

The food was so so bad today!!!

not to sure why but mine an my daughters meal came cold. i asked for extramild sauce over the phone on the rice but never got it. not impressed as this is the 2nd time this has happened.

The food quality was not good at all today. The salad was very watery, the chips seemed to be refried and were very cold, the rice was also cold. The nuggets were burnt. The chicken was burnt as well. Also, didn’t get our drinks. Not happy with today’s food at all, will not be ordering again.

Delivery was perfect but on 2 of the rice boxes I ordered the chicken was extremely burnt I also got a picture of it

the chicken warp was mostly just lettuce.

Pepe’s piri piri is my favourite meal from now onwards

Delivery driver was amazing fast

The chicken fajita wrap was tasteless and quite disgusting. I couldn’t taste any of the advertised ingredients. It just tasted of hot lettuce and cheese. The chips were over cooked. The chilli sauce was like water. Won’t be ordering again.

I always ask for the chicken to be good well done and to have a nice char on, also extra saucy. Clearly these guys can’t read or understand simple instructions. Avoid pepes London road, but order from pepes market street.

My onion rings were missing and my drink was put in the same bag as my food, so my drink arrived warm.

Late food, rude staff screaming in face absolute trash, can’t count

Really happy, early delivery and great food

Food was late but still hot and very good

Had chicken and rice mango and lime and chicken and rice jerk and it was outstanding

Food was late and cold and I specifically said to check the items and we are charged for extra dips so I paid extra for nothing becuase they messed up the order now the third time I think this will now be the last time I use this company

Really good delivery and the food was good.

Paid for £12 for large box but the taste and size compare to price was not expectable

Ordered Chicken Xl, the only xl was probably chips. The chicken also felt too dry and chewy

Burgers were very dry Chips were cold Sauces were nice

Missing onions rings, the meal was paid for large but same size as the other medium box. Meal cold and chips were double fried and cold not edible. Really disappointed

Food always fresh and excellent when I order on just eats.

I ordered takeaway from Pepe's. It was peri Peri wings. I was asked to choose flavour and I go for hot 🔥 and was not disappointed at all. It does not have much dine in space. The restaurant looks neat & clean. The staff I don't find very friendly was straight to the order even if it was not very busy. No suggestions were made, and there were no recommendations I asked for wings and boom order was placed. Taste wise, it was very good. I really like the peri peri sauce on top of wings, but you don't get any meals around £20 for 28 wings with no fries or drinks. There is a variety of dishes to choose from the menu. Even there is some meal deals if you wanna get one.

it was cold and tasted old lol waste of money

The chicken has been consistently bland and tasteless on the last 3 occasions.

Very good food absolutely fabulous taste.

Not the first time that there wasn't enough coating of sauce on the chicken. I had specifically requested this on this order and the chicken was still quite dry with little sauce. The chicken here is usually outstanding in taste and always made fresh but recently it has been a bit hit and miss with the amount of sauce

The food quality is good but. I have ordered meals and paid for the meals and I did not got the complete ordered. My order was missing about 4 items from it. Called the restaurant they said it was a mistake on their end but did not wanted to send the rest of the food. Said to contact just eat and they will sort it out. Now I have to wait 2 days to see what is the outcome of just eat investigation. Very unprofessional behaviour!

The chicken was dry,was not the food I was expecting.It did not come with peri on the chips as-well, very disappointed.

Very yummy food I recommend people visiting their place and trying the wrap with melted cheese sauce. Also their is very good service the workers are so nice and friendly

I recently tried Pepeps, and I must say, it was an outstanding experience! The Chicken XL and rice dish I ordered was simply awesome; the flavors were on point, and the portion size was generous. Moreover, their customer service was top-notch. The staff was friendly, attentive, and went the extra mile to ensure my dining experience was enjoyable. I highly recommend Pepeps to anyone looking for a delightful meal and excellent customer service.

I had whole chicken meal extra hot . It was delicious. The guy who served was very humble. Great customer service .i love this place

I ordered chicken and rice it is really nice.

The service was really bad, as the person who served me had no manners, had to ask for the refund was one of my favorite go to place, but will not be going there again.

The food was great! Came hot. Had no issues at all with the delivery either

Piri piri salt was missing and the wings were slightly dry but the grilled chicken was outstanding as usual!