Premier Inn Leeds City Centre (Whitehall Road) hotel in Leeds

I have stayed in a lot of Premier Inns. Probably more than any other hotel chain. The location of this one is good for the station and other central services. Arrival is via a self check in. It worked and was easy to navigate. The room wasn't great. The bathroom has seen better days, although it was clean. Price-wise it was good value for Leeds. I realise that I want them to provide winter duvets, maybe they will read this and consider?

No complaints about the room, service or location - all good with me. It is the internet that was disappointing. In this day and age, not having a decent internet connection is hard to live with. It is so slow that even web pages takes a minute to load fully. You offering a paid faster internet connection does not help. Please fix it for your future guests, so that it is not as frustrating as it was for me.

I recently stayed at Premier Inn for a business meeting, and overall, it was a comfortable and convenient stay. The double bed room provided ample space and was cozy. The room also had adjustable temperature settings, which was big plus. Breakfast menu covered the essentials with a classic English breakfast.

Nice hotel with lovely staff. Great check in experience, Ell was absolutely lovely and an asset to your team.

Dishonest Practices, Poor Customer Service, and Unclear Communication I had a terrible experience at this hotel. My journey began at 2 a.m. when I called the hotel to confirm if I could check in. After being assured, I dragged two nearly 40kg suitcases from the train station to the hotel, only to face a series of frustrations. When I arrived, I saw on Booking.com that the price was £59, so I specifically asked the receptionist if I could book online and check in immediately. They confirmed that I could, so I made the reservation. However, after booking, the staff took almost an hour and eventually told me that the online reservation was for a 3 p.m. check-in. If I wanted to check in immediately, I had to pay an additional £139. Why wasn’t this made clear from the beginning? Why did the staff avoid explaining this upfront and keep me waiting? Was this because I’m Asian, and they assumed I wouldn’t argue? On top of that, the receptionist was extremely rude and impatient throughout the process. Their attitude made an already stressful situation worse. This entire experience felt like a scam, with unclear communication and unprofessional staff. I will never stay here again and wouldn’t recommend this hotel to anyone.

Bang on for the money and a good breakfast

Ideal location, close to the railway station, city centre and also very close to the river aire and leeds liverpool canal. Opted for the premier plus room, which was Ideal, quiet, clean, and spacious .

After looking at the pictures of the hotel I was disappointed to nit have a shower cubicle in my room .. we had a bath with a rain shower type over the top.. I have a fear or water falling on me and I needed a detachable shower head on a hose (the type that it shows on all the pictures) I asked reception to move me to a room with one of these showers and was told they didn't have these showers in the hotel.. only baths! So what are they on the pictures??

A great hotel, staff very helpful, great location, room clean, bed comfortable

It is not possible not to have a small refrigerator. We stayed 4 nights and the room was not cleaned because we had to tell the reception to have it cleaned. At 100 euros a night without breakfast and without the above too expensive.

Just a five minute walk from the train station, I love this hotel because it's clean, affordable and the staff are lovely and friendly. Simple and modern rooms are well worth the money and the two bars opposite are well worth a visit, especially Mad Frans. Perfect for a one-night stay or weekend in Leeds.

Nice clean hotel with friendly staff. Ideal location for business

Can't compliment this hotel enough. It's a Premier Inn so by no means luxury, but the standard of everything was perfect. Spotless room (one of the cleanest I've seen), clean communal areas, fast check in, polite staff, as accessible as you could ever hope for being five minutes from the train station, comfortable bed, big TV, spacious room, good temperature, good shower... The only thing I can't comment on are the food and bar as I didn't bother with those. Literally nothing to criticise. Premier Inn should market this as their flagship hotel. And I paid £35 for one night, which is insane.

Clean rooms, good location near the train station

Quiet, modern room. I enjoyed my stay here. I’d say you won’t regret choosing this Premier Inn, but no guarantee you’ll get the same experience in the Novotel next door ;)

Sooo expensive! Premier Inn used to be low/mid-priced but acceptable - it's usually cheaper now to book independent hotels which are usually better.

They are go down right now, the service and room cleaning down seriously this year.

Here for work, no dairy free milk sachets options for the rooms However when I asked at reception they gave me a carton of Soya milk from the restaurant to use throughout my stay for 2 nights. Very nice of them and much appreciated! 5 star service Also the rooms very nice and clean as per premiere inn

Didn’t stay - only used bag storage facility but the staff I spoke to were polite and courteous! The hotel is also well located being so close to Leeds station!

My wife and I have spent a couple of nights here this week and we certainly enjoyed our visit. We have no problems with recommending this hotel to others. less than 5 minutes walk from the station. We'll certainly return here

In a word, excellent! You cannot fault this hotel, it deserves more than 3 stars. We stayed in the Premier Plus room and it was one of the best hotels we have stayed in. The room is a good size, recently refurbished, spotlessly clean, the bed is super comfy, the windows are triple glazed so you don't hear a thing from outside and the staff are friendly. There is a Nespresso machine in the room, with capsules,complimentary water and a Green &Blacks chocolate. For us, this was everything we needed. There is no parking but it is easy to park on the streets nearby (Park Place) for free overnight and you can pay via the Pay by Phone app from 8am if you don't want to move the car. We will be back!

Clean rooms, helpful receptionist great location to city centre.

I slept perfectly throughout the 2 nights