Based on 1.004 opinions finded in 3 websites
Based on 1.004 opinions finded in 3 websites
Opinions
14 of us turned up for lunch and they said no problem moved a table so we were all together we had a couple of drinks in the bar area as they had a couple of log burners roaring away a beautiful setting as we had family over from America they loved the character and charm of the place, the staff were very friendly and helpful, we sat down to a really good selection of meals on the menu, most of us had something different and were very pleased with the quality and quantity of the food I had a bacon,brie and chutney sandwich with fries on the side it was delicious. The staff made sure we wanted for nothing can highly recommend the swan and will definitely be returning.
Chris Yardley . 2025-01-15
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We came for Sunday lunch, overall it was ok. Unfortunately nobody came to check how our meal was after it was served. Sadly, the turkey on the Sunday lunch was really really dry. Myself and another person on our table ordered the turkey and couldn't eat it, but the vegetables etc. were fine. We sat with empty plates for a while and nobody came to take them away, ask if we enjoyed our meal or if we wanted dessert or anything, so we went to the bar to pay and left. I'd not rush back to eat here but it's a lovely pub inside, and with a little more attentiveness it would be lovely.
Grace Spilsbury-Smith . 2025-01-13
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Great night out, food was excellent and the atmosphere was comfortable. Bar staff and servers were friendly and the service was fantastic. Facilities were very clean and well appointed. Only thing that was a negative was how dark the car parking was, the lights on the car park could have been put on so patrons could see where they were walking, but that said we will definitely be going back.
Sue Mck . 2025-01-03
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Had a Christmas Lunch (Turkey) followed with Profiterole. For the main course the plate was cold, and the overall food was poor and disappointing. The Profiterole's were no better. Staff were good. Would not recommend as a place to eat.
onthecruise . 2024-12-15
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Christmas lunch that certainly not live up to our expectations. The food was almost cold along with vegetables that were virtually raw. Service was poor, it was as if they could not cope with the party size. Desert was a little better but it is difficult to spoil catering christmas pudding, apple pie and profiteroles. Certainly will not be going there again.
Mike W . 2024-12-12
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Our close circle of friends gathered for our annual Xmas get together, in our traditional Xmas jumpers, even though it was the last day of November. We had booked a table for 7 at lunch time. The welcome by the host was warm and friendly, the service was impeccable, great atmosphere really enjoyed ourselves. Every meal was served hot, of an excellent portion size, presented well, and tasted perfectly. This is about our 3rd or 4th visit and it’s quite clear we need to visit more often. We will be trying the festive menu at least once. Thank you for a great day.
Richard D . 2024-12-01
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Really pleased with this hotel. Rooms were really nice and the staff was excellent. The Swan Hotel is a pub but don't let that put you off. Will be going again
Mark Halliday . 2024-11-24
MORE AT Google
We came here for an anniversary party and were really well catered for! There were about 70 in our group and the staff coped amazingly with us aswell as dealing with the other customers. The food was brilliant quality and great portions. The local beers are to be recommended 👌🏼 The Swan has a great atmosphere, lovely country pub feel. Can't recommended enough, we will definitely be back! Thank you to all the team for making our night go so well!!
Richard Tonks . 2024-11-11
MORE AT Google
We turned up without reservation for Subday lunch and they instantly seated us. The waiting staff took our drinks order right away and we waited at the most 2-3 minutes for our drinks and at most 10 minute for our food. The food was plentiful, hot and delicious and I can honestly say it was sure best Subday lunch I have ever had We cannot wait to return again!
Dave W . 2024-11-03
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We went for my mums surprise 65th birthday meal. I cannot fault anything about this pub. The food was fantastic. The staff went above and beyond to do everything for us. Fab atmosphere. Highly highly recommend xx
sarah nadin . 2024-10-22
MORE AT Google
Had the most amazing time. Was such a lovely Hotel with fantastic hospitality and food with a great selections of drinks. Can't wait to visit again.
Karina Miller . 2024-10-17
MORE AT Google
Called in for breakfast with my son, was a cracking breakfast!
Paul Smith . 2024-10-16
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Only called in for a pint, after a 'full-on' meeting, on the way home. Very conveniently on the side of a well-used road - this is not an issue, in fact v. conveniently, though not scenic - though not relevant, as the inside has been well renovated in a historic, & appropriate to the area style. V. best beer I've had in the area for a while - & believe me there are a number of places that serve good beer. I shall return next week to eat too. Excellent welcoming & helpful staff 👍👍👍👍👍 So, good it's now my local - often go there for a drink &/or to eat 🥰💕👍
Phillip Timothy Brook . 2024-10-10
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Needed a good coffee after a hard trip and the Swan has great coffee and great staff so I wasn't disappointed.
John Forster . 2024-10-02
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We are obsessed with Joules pubs and have been wanting to visit this one for a while. We only had a drink so weren't there long at all, but the staff were friendly and it's a beautiful pub. The car park is reasonably sized but when it's busy, I imagine parking is a nightmare. The only downside to this is it's on a busy country road so sitting outside isn't overly peaceful. But it's perfect if you sit in 🙂 we'll definitely be coming back for food.
Heidi Bowen . 2024-08-18
MORE AT Google
Great food , friendly staff , good location with plenty of parking
Trudy Adams . 2024-08-03
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Called in for a drink and ended up having lunch too. Some lovely vegan options, the corn ribs, vegan nachos and vegetable tart were all lovely. Friendly staff and good service too.
Lesley Smith . 2024-08-03
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Excellent stay, super friendly staff and everything was just amazing
Peter Currie . 2024-07-13
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We were greated by a great guy who really gives you a warm welcome. We were quickly seated and the drinks order was minutes after, the staff were hot on it for service which personally for me is a life saver with having an impatient 18 month old. The food came quick and really was amazing. Great food, service and price. Definitely puts our local joules pub to shame! Thanks guys your doing a fab job!
Katie N . 2024-06-23
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Did the trick! Had a tasty lunch - katsu curry burger. On skin fries were good and chicken cooked perfectly. Friendly service.
Sarah-Jane S . 2024-04-28
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We booked for a birthday meal and we were not disappointed, the staff are great, friendly and efficient, the food was really good and we couldn't have ground a better place, it was busy so the atmosphere wea great would definitely recommend.
Julie Hemmings . 2024-04-26
MORE AT Google
Good food, great service and nice location
Martyn Reid . 2024-04-12
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Spent the night at the Swan with my wife. Welcoming and friendly reception and service. I recommend the larger king size rooms and although they face the road, there is good soundproofing and the road gets quiet at night. Dinner was tasty, pretty good beer and a very Argentinian wine. Breakfast which is included in the room rate was traditional and tasty. A good base from which to visit the area.
Brian Fredrick . 2024-04-11
MORE AT Google
Called in for a 2 pints and Crisps. Friendly service. Clean bar and tables. I would use again.
snowboarding raptor700 . 2024-03-31
MORE AT Google
Very welcoming and convivial hotel. It is a big old hotel, tastefully modernised with very spacious rooms. Mine had a very user-friendly shower and a very comfortable bed. Tea and coffee facilities and dairy milk provided. The location is next to a busy road but soundproofing is efficient. There is a quieter road behind that leads to Forton Hall and All Saints church (open during the day) and proceeeds in direction of Gnosall. Sizeable car park. Good breakfast.
Jack Eaton . 2024-03-28
MORE AT Google
Mixed results at a family-friendly pub lunch. We didn't stay at the hotel, so I can't speak for the rooms. We booked a large table for a party of 12, including 4 kids between 1 and 3 years old.
Edward Spencer . 2024-03-27
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Just stopped for lunch. Great food and service.
Phil Kenyon . 2024-03-11
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Excellent pint of joules pale ale only had fish goujon sandwich which was very nice
dave fire . 2024-03-01
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Very nice lunch. All in one level which helped with elderly relative. Pleasant staff. Food hot and nicely cooked. Moderate menu. Service slightly slow.
Clare Gilg . 2024-02-26
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Lovely Hotel, nothing too much trouble pleasant staff. Had cheese n onion sandwich and what a sandwich it was, stuffed full of cheese and onion and had a side of yummy chips. We will be going again for sure 😋
Jinny Bee . 2024-02-22
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We stayed at The Swan as we were attending a family party in Newport. We got the warmest welcome from the guys there as soon as we walked through the door. We were shown to our lovely spacious room which had a 4 poster bed and a lounge area and was beautifully decorated. We met some family in the pub for a drink and ended up having dinner there, which was really tasty too. We had breakfast included which we thought was amazing for the price - it was huge and all really well cooked. The guys who run the hotel could not have been more accommodating, especially when it came to our 6 month old daughter, they gave us an extra plate at breakfast so we could give her some of our food without us even asking, they also gave her some balloons to play with and keep her entertained while we ate! Little touches that were really lovely and thoughtful. Could not rate this place highly enough - great customer service goes a long way and they have that nailed! Thank you for a wonderful stay!
Kirsty B . 2024-01-21
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Haven’t been here since it’s become a Joules-owned pub. The food was - on the whole - pretty bad! Garlic mushrooms as a starter were some wet mushrooms in a sauce, on 2 pieces of soggy un-toasted bread. The main meat was pretty good; but let down by overcooked, wet vegetables. A high price point for poor food.
Richard K . 2023-11-26
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The food was very good, tasty and good amounts but the room we were in was rather cold and a bit dreary. Staff were lovely and friendly. Prices were a bit on the high side but overall we had a nice meal
OoXxOo . 2023-11-13
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I have been coming to the The Swan regularly since we moved to the area last year. I would like to thank the staff for their welcoming and dog friendly ethos. Having a very anxious 3 years old German Shepherd I was so amazed by everyone’s attitude towards her. The food is excellent and for everybody’s taste. The staff is also so accommodating!
Sandrine MG . 2023-11-05
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The prices are a lot higher, i think the carvery has gone. The adult meals are expensive for what they are, one of the specials was £20 which i think is alot for pub food. Especially considering the competition, the tickled trout sell a really good large breakfast for around 10 pounds, its a nicer location (next to a lake) and it close to this place
_hdoffu . 2023-08-08
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Have been coming here for meals for over 20 years, most recently 3 months ago. As we are local we have never stayed in the rooms. We came for a very rare family get together and the food was at best, was mediocre (which is being kind). As I'm on antibiotics, I asked for a diet coke. Apparently, the only diet drinks available was a slimline tonnic! One of the party ended up with nothing to drink as they didn't want any alcohol nor sugary drink. I asked for a lime and soda (plain soda with slices of lime) and got soda water with sugary lime cordial (for £2.50). My granddaughter wanted sausage and beans her favorite foods being only 2. No beans in the house though so the only other thing available was bolognaise based pasta which she had difficulty eating as the high chair was about 2 inches lower than the table. One fishcake salad was requested and the fishcakes unbelievably like some frozen ones that can be bought on the high street. The adult food was quite expensive as a brunch burger for £16. No side salad and a few string chips. The roast of the day that was purchased was pork, which had sadly not come from a roast pork joint.
Bexxy63 . 2023-07-23
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As a resident of Newport, I was pleasantly surprised to discover that The Swan had undergone a much-needed takeover and refurbishment. The overall transformation has been impressive. While I've had some meals that were good and others that were just okay, the standout aspect is the warm and friendly staff. Their genuine hospitality makes a visit to this establishment worthwhile. So, if you're in the area, I would definitely recommend checking it out.
H3542LSiz . 2023-07-10
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Great breakfast as usual, my eggs Benedict was just perfect, served hot and the best around, great value from friendly staff, thanks Alex and Richard. We’re looking forward to the steak night when we can make it. Pete and Ann
Peter T . 2023-07-09
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Booked an evening meal with family & friends to celebrate my 50th Birthday. Richard from The Swan helped me with the booking, as there were 22 people coming. We discussed & arranged a special 2 course menu for the night, with something for everyone, catering for vegetarians, vegans, gluten free and people with allergies, nothing was too much trouble. On the night, Richard greeted all the guests on arrival & we were looked after Steph the waitress in the function room. Richard, Steph & all the staff looked after us brilliantly on the night. Excellent food, great atmosphere & superb venue. Many of the guests will definitely be going back, as will my wife & I. Thank you s much!
247RunEatSleepRepeat . 2023-06-26
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I Visited a while ago food wasn't good then, thought it may have been teething problems so thought we would try again but same poor food, garlic mushrooms overcooked so hard to eat, My ham egg and chips came and the ham was completely brown and smelt off, so not safe to eat, so gave it them back and just had chips and egg. No apology, Not great. Won't be retuning.
Avrilmaley . 2023-04-19
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Excellent food! Really kind staff, very welcoming! The atmosphere lack’s slightly as it can sometimes be a little bit quiet however to be expected for a large rural pub! Locally one of my favourite places for food! Would highly recommend making a visit!
Lauren O . 2023-03-20
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Nice place for a drink and service was friendly but food was a real let down. Some friends who had previously visited had warned us prior to our booking but we decided to give it a go. We chose from the special 2 course menu which was good value but very poor in quality. Garlic mushrooms were like bullets and the fish and chips very greasy, desserts were reasonable but small. We didn't complain but will never eat there again
davidrS5396WH . 2023-01-22
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We recently had Sunday lunch here. Probably the worst I've had for quite a long time. My parents have been several times recently and found it ok, but never for Sunday lunch. The starters were fine, but when the roasts arrived they looked extremely unappetising, with the veg looking very limp and grey. The roast potatoes were precooked, not uncommon, but also not enjoyable - hard, dry and without nice texture. My gravy, served on the side, had a skin on it when it arrived, was lumpy and inedibly salty. The beef was very chewy. A good five minutes on one mouthful. I appreciate that people like veg cooked differently, but the days of cooking veg till it loses colour and dissolves have passed. The peas had the greyish colour of the dried broad beans we used to play with at infant school. The tenderstem broccoli was also overdone. My roasted carrot did have a green centre, the greenest veg on the plate. It isn't difficult to knock up just an average roast, so you really have to try to get it this wrong. I never leave food, but all the roasts were sent back half eaten. In retrospect some signs were there when we arrived, sticky floor, sticky table, food on the floor underneath, but I put this down to perhaps a busy Saturday night before and failed to see it as a foreboding of a lack of care and attention. The waiting staff were very good about knocking something off the bill, although the ease with which this was done may suggest it's a regular occurance.
Warren G . 2022-10-28
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Very warm welcoming staff, clean spacious rooms, love all the little sprays and the hot drinks section in the rooms. The hotel is next to the beautiful scenic canal and also close to many of local businesses
A1657ATsusanb . 2022-06-17
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Visited last night for colleague’s birthday. Staff friendly and helpful, good choice of menu with decent food and portion size. Lovely cosy atmosphere and will definitely return.
JoSiBee . 2022-02-09
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Visited with friends, we sampled various dishes, service was amazing, friendly staff, great dishes, would highly recommend.
RH709 . 2022-01-15
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Stayed here on and off for nearly three weeks. The most welcoming staff I’ve ever met in a hotel. Helpful , friendly and eager to please. They deserve the best of success for their new venture. Obvious to see the love and passion they all...
timjust . 2021-11-17
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I have visited several times -the venue is fantastic =staff are friendly and attentive. The food has varied in quality and varied in value for money.
Leo T . 2021-10-19
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Since joules refurbed the place, we have been regular visitors. Always good beer, warm friendly welcome. Very covid safe, large airy rooms with plenty of room. Thursday steak night is good value at £40.00 for 2 with a bottle of descent wine. Good addition to...
ralphy12 . 2021-09-22
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Although I have been here several times before, this was my first visit under the new management and after major refurbishment. My nephew had recommended we visit and this we did for lunch on saturday 17 Oct 20. The refurbishment was major and there is...
TerryStaffordEngland . 2020-10-20
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Really enjoyable visit, will be back very soon to try more off the menu! Great service, felt very safe with covid restrictions etc, great choice of beer, great food. Joules have worked their magic again!
NJ-251973 . 2020-10-19
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Following the refit and takeover by Joules thought we would give the Swan try, Wife’s Sunday dinner was fine I was told, but the beef a little tough, my beef in red wine was average, I had higher expectations, on the positive side staff were...
Corinitza . 2020-10-16
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Just dropped into the Swan for a drink, ordered some nibbles and ended up staying for a meal. Food was great, beer very well kept and the staff were very professional and attentive, nothing too much trouble. Will definitely go again.
chrishP4896ZF . 2020-10-09
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I was hoping with Jooles taking over and investing in the venue, the food would be good enough to act as an alternative to the Fox which has always been my local bench mark. Unfortunately, this pub. Bistro still falls short although I may try...
Gary C . 2020-10-07
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Looked forward to Sunday lunch, first time for ages. Staff were very professional and friendly. starters were fine. My Stack and black - Pork chops, black pudding, mustard mash and peppercorn sauce was very nice. My wife's not so good, She had "roast" lamb -...
Robert T . 2020-08-23
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bug selection of tasty sandwiches and cakes for afternoon tea the prosecco kept on flowing! friendly service Groupon voucher used
evcook . 2020-01-07
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Even though they were closing the next day had a great steak with all the trimmings. Hope to go again when they re open.
Dave B . 2019-12-31
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We we were visiting the Midland Game Fair and needed somewhere to stay on the Saturday night. We were welcomed with a smile and quickly shown to our rooms. Two of us were in the outbuilding and one upstairs in the pub. Dinner was really...
Scott-KTM950 . 2019-10-05
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Absolutely gorgeous pub hotel with fantastic food and amazing service!! We stayed the night in a beautiful and very comfortable room. Th ak you so much to the staff for a lovely stay!!
Adventure8339 . 2019-09-16
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Went to the Swan for an early evening meal. Have a gourmet society card and asked if I could use it prior to ordering. I was told not off the under a £10 menu but off the other menu it would be OK. My husband...
Pauline P . 2019-09-13
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Outstanding food, service and staff, cannot fault it, already rebooked our 3rd stay here, no complaints
Cofi-1234 . 2019-09-08
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I have lunch at the Swan aboiut once every two months. I always opt for the carvery which provides more than enough to fill a plate with a good choice of meat and veg. The staff are always pleasant and the prices are reasonable.
Rojrk . 2019-09-07
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Had a mid week carvery for £5, choice of meat plus around ten veggies, stuffing, yorkies and gravy, wondeful value and food
robfromdubai . 2019-08-14
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Visited for my grandsons christening on Sunday 28th July. Staff were very friendly and helpful and the carvery was fabulous, particularly the meats and roast potatoes. Young man serving was efficient and polite. Have already booked to visit for sunday lunch again. Highly recommended.
lesley w . 2019-07-30
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Filthy and shabby. Food was only just acceptable but the decor and cleanliness needs some serious attention.
Whybothercooking . 2019-07-25
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Went on a Monday night for a £5 carvery with wife and friends. Couldnt fault the food, meat was excellent. Would agree with others that looks abit dated and jaded, but good value
rod w . 2019-06-12
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We visited on a Monday evening recently. Two of the chairs at our table were literally threadbare and not very clean either. I moved one and a waiter apologised and took it away. We then ordered wine and the waitress didn't know about wine glass measures. I ordered a small Chardonnay but received Sauvignon Blanc so it was changed. I went to the Carvery and although it wasn't late, some dishes were empty. When I asked if they would be replenished, the chef grudgingly went to fetch more. The meat was good but the rest very average.
CAS1386 . 2019-04-08
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Excellent Food... but service poor.... Great shame on such a Special Occasion.... not rushing back to return!!!
Gaz2-1-3 . 2019-03-31
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Tried to book book in November managedto book on the way back from a week in bath looked good from the outside went into new port for the afternoon decided to come back for dinner unfortunately there weren't to many dinners no atmosphere or background music and a cold night went upstairs our room was big clean and warm. breakfast times were a bit early for leisurely customers the breakfast there was a lot of it at least the coffee was hot did I expect to much the staff could not have been more helpful perhaps it would be better when it's warmer
Barry k . 2019-02-25
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Very disappointing - Had the carvery and everything was of low quality served by a guy who really didn't care and seemed to hate working there - When anything ran out and someone asked if it could be refilled he made it seem like a huge chore - Definitely not going back.
chrisk04c . 2019-01-15
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Went as a party of 13, starters ok, after waiting for best part of an hour we got to the carvery, we were told it was being replenished, I know that people have different ideas about veg, but for me hard brussel sprouts, hard parsnips, hard potatoes, rubbery yorkshire puds,is not a nice meal, the cauliflower cheese was so hard i could not get it out of the dish so gave up. One member of the party had roast beef, you could not cut it it was that tough, it was left along with the veg on the plate. Very disappointing given that for that meal it was nearly £700 for our party.
Seff0 . 2018-12-28
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Awful food for everyone in our party. Undercooked lamb shank, too salty. Over cooked and dry muscles. Bread and oil.... cheap packet type bread and cheap oil. Scallops were nice but pork and sauce too salty.
maureenc777 . 2018-12-20
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I think this is the first time I have ever given a poor rating, so it must be bad. I have been coming every Christmas for three or four years with about twenty friends. It seems to be getting worse. One set of twinkly lights and two red bows on the wall do not set the Christmas scene for me, and I think I would have dressed the table better than just a cracker at each place. For a meal starting at 1pm the starters came at 1:25pm, but no complaints about the pate. The table glasses were appallingly smeared (something I have complained about before) and I couldn't get the old food from my spoon and asked for it to be changed. The carvery meat was generous but dry, and the vegetables were not very tasty. If there was any cheese in the cauliflower cheese I couldn't taste it. The puddings (I had an individual Xmas pud) were adequate but very plain. Coffee was not included in the price so when I ordered some, it was cold. One of us complained about this but was told that was how it came out of the machine. The milk never did arrive. The mince pies came so late that some of our party had left by then. This restaurant needs to take a long look at its menu, its customer service and its staff training.
Steve P . 2018-12-20
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Booked table for my wife and myself and was not disappointed. We ordered drinks at bar and was shown to a table in the conservatory. At the carvery there was 4 meats to choose from and all looked well cooked and prime joints. The portions carved by the chef were very good indeed, there was a wonderful choice of vegetables also and proper gravy. The meal was hot and very tasty indeed and both my wife and myself were very satisfied with it.
U397MVdavidp . 2018-11-15
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Wow what a choice of meats at this lovely Inn at Forton, nothing is too much trouble for the staff, Claire and her team really excell to make everyones meal a memorable one. When we are Shropshire way again, we will definately call in for another enjoyable and good price meal. Thank you.
The B . 2018-11-06
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Working nearby, booked the night. Quiet place but quality. Great little bedrooms, took a few minutes to sort out the heater- needed a few notes to make this a little easier. Good choice of real ales in the bar- full marks for that! Evening meal was excellent. Breakfast pretty good too (could have been a better sausage though). I would certainly stay again.
Dave B . 2018-11-02
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"The beef's falling apart said the server." Yes, it tends to when it's obviously been in the oven for a day, or, more likely is yesterdays re-heated or spent time in a cremator.. Likewise the turkey looked positively dried up, I wouldn't have touched it with a barge pole. When I asked for a piece of crackling, I kid you not I got a piece about 2 inches by one inch.
John S . 2018-10-17
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The food and service were both terrible, mains came out slow, and even after a long wait the food was cold and bland! No taste what so ever. Muscles were dry and very fishy, and the burger was cold and dry as iff it had been heated up from the previous night!
scottmansel . 2018-10-07
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Myself and my family have been three times in the past year and every time we’ve left always with our next visit being planned. Food is delicious with good sized portions, also the wait for the food was relatively short on all our visits. Staff are wonderful, one waitress in particular Jess who goes out of her way to make sure everything is perfect which is amazing as so many pubs these days just have staff who do the bare minimum and have next to no interaction with customers. Would highly recommend! :)
emilyholly12 . 2018-09-21
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I ordered the slow roast belly pork and my partner the salmon.
RichNBaker . 2018-07-26
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Called in today for lunch. It was my first visit and I will definitely be returning. Turning up at 1.50pm we were told the carvery and restaurant closes at 2.00pm. Trying to find something to eat quickly we ordered two roast beef and onion ciabatta sandwiches and a bacon, rocket and tomato sandwich. A different young lady served us and she was so pleasant and obliging. With the sandwiches came chips, salad and coleslaw. So full that we couldn't manage a dessert. Lovely building and spacious seating areas.
Tearoomaddict . 2018-06-11
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Food and service lovely, though the place was empty due to students exams and 2 bank holiday weekends in the month..
Julie L . 2018-05-28
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Looking for a venue for a Birthday party for 24 was a challenge. The Swan at Forton offered us a set menu for 24 with exclusive use of the regency room. The food and service were excellent. Would fully recommend this for food and as a location for small Birthday parties. Staff were very friendly and could not do enough for us and Lisa ensured the night went really well. A big thank you, would highly recommend.
rugbyfanshropshire . 2018-03-18
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My Mum has trouble walking without her zimmer frame. So rather than wait to be seated at the bar, she sat herself down at the nearest table.
djsteveyg . 2018-02-17
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As former regulars who hadn't visited for some time, we tried The Swan on a Friday evening, and were surprised that there were only three other cars on the car park. We ordered two fish and chips and a curry, which arrived promptly and were very good. Since it was so quiet I mentioned to the assistant manager that I wasn't too keen on the wooden boards (one with a knothole) on which our fish and chips were served - I had made the same comment on our last visit when a burger had been served on a board, and had been told that others had made the same comment! In fairness the meals looked great, with peas and chips in little buckets (one of which got knocked over, so my wife lost all her peas), but wooden boards strike me as a hygiene risk - by a strange coincidence The Times today (6th January 2018) carried a report that a steakhouse in Birmingham has been fined £50,000 (yes) for continuing to use boards which the court said were a health risk after 14 diners fell ill. I was told that if we had asked, we could have had our meals on a plate, but of course we had no means of knowing that the food would be served on boards. Then I mentioned that we'd tried to find the menu on their website before leaving home, but whilst it mentioned their Christmas menu, there was no way to access their usual dining menu. I thought that the staff might not have realised there was a problem with the website, and would want to know. The assistant manager politely explained that the menu was due to change in three weeks anyway, and there were only two staff who could change the website. The "explanation" seemed so daft it was'nt worth responding, but might help explain why a place with pleasant staff which seems to serve good food seemed to have had no more than a handful of customers on a Friday evening. Doubtless we'll visit again, but will ensure we ask for our food to be served on plates, if that's not too outrageous.
U7438QOdavidh . 2018-01-06
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I visit the Swan very often, the food is always excellent and staff are friendly and helpful. Mal and Lisa the owners are lovely and friendly also and always make me very welcome. I Would definitely recommend to visit the Swan.
Lauren H . 2017-11-29
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Sunday night meal (after carvery hours) - we were the only people in here but this doesn’t bother us, we like quiet places! Waitress was very polite and chatty and the food was great!! We had the beef and blue cheese pie! Beef was very soft and tasted amazing and the onion rings were perfect. Well done chef!
Kelly_L_Holmes . 2017-11-19
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We only live a mile or so from here and it is our nearest pub / restaurant so it really should be our local. However, until last night we hadn't visited for over 2 years. Last night reminded me why. 10.15 of a Friday evening and there's six people in the place and that's including ourselves. What a drab and dreary place, and such dated decor. They have two real fireplaces.......but seemingly prefer to use an electric fire. There's paintings of dogs all over the place......but they don't allow dogs. It's a dated chain restaurant mentality masquerading as a country pub. We didn't eat but I suspect if you're posting reviews on here about how good the carvery is, then (no offence) you're probably over 75. Just awful.
harveydo . 2017-11-18
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Booked to stay her for one night to visit family. Checked in about 6pm and booked a table for 8.15. When we asked to go through there was no table reserved and we were put in a corner. We were also told the carvery shut...
Sarah N . 2017-11-16
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Arrived for Sunday lunch and did not receive a very warm welcome and were told we had arrived ten minutes too early. Table not ready for over half an hour. Nowhere to sit and had to stand near doorway. Prospective customers were putting their heads in and leaving. In my opinion they had accepted more reservations than they could cope with. When we were allocated our table there was then long wait to be served. Lunch selection was good, plenty of meat and selection of vegetables, but not very hot.
Michael J . 2017-10-30
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Called in here at lunchtime today (Monday 16th October) very warmly greeted and had a table for three in the Atrium part, drinks arrived quickly after ordering as did the food, our friend had a carvery meal and was well pleased with it, i had steak with two eggs and chips,this also was very nice,And wifey being American had a really nice Burger, I have always liked this place although it has been a good while since our last visit, i like the olde world charm of it's interiors and it has a nice ambience, well worth the run out from Dawley,Telford, and we will soon be returning.
Michael F . 2017-10-16
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Tired of trying this place... it's always busy but the manager is rude and I can't say the food is that nice to put up with the hostility.
Sharon G . 2017-10-15
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Visited here last night .., nothing like we expected .., don't get me wrong staff we're great .., but it was like going out for a meal at a retired home restaurant.., very dull dated .., and soooo overpriced !! needs a total revamp guys bring this place into the 21 century please !!!!!
Taylorssecret . 2017-09-03
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Six of us came for a family treat and all had the carvery. Delicious food which was hot and boy, there was enough of it.Everyone enjoyed it and great meal out. Only minor downside was drink prices seemed a tad high but still a great meal.
Gary F . 2017-09-02
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Visited with 4 adults and a child.Choose the Monday madness offer on the carvery. The carvery was excellent, hot, choice of 4 meats and a great selection of vegetables.However we had finished our meal and waited and waited to get the waitress to give us the sweet menu. Then again waited until I actually asked her to take our dessert order. Had to wait an unacceptable amount of time for 2 desserts to arrive, not very swiftly followed by a 3rd. We had ordered 4 ! The waitress checked what we had ordered, apologised for the mistake and said that last dessert would be complimentary, nice gesture of good will.However we had ordered 2 coffees which failed to arrive until after we had finished all our desserts.The food was very nice and exceptionally good value, I would suggest that they have more staff when the offer is on or remove the offer. Poor service ruined an otherwise goid meal.
Jean R . 2017-08-21
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We called in early evening midweek and the pub was very quiet which was a bit off-putting at first. However the staff were friendly and attentive and everything was on the menu. I had the lamb shank off the main menu and my partner had the chicken with mushroom sauce off the specials. Both were freshly made, piping hot and very tasty, everything was cooked perfectly. The desserts are also homemade which is nice in a world of ready-made bought in pub food. Well worth a stop if you're in the area.
434paul . 2017-08-20
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We come here for Sunday evening meals as there are not many places open for meals after lunch. It is always good and we have taken friends there.
CEJoneses . 2017-08-16
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Good value, good food in good portions. We popped into the Swan for Sunday lunch. We checked and reserved a table since it can get very busy. We had the corned beef hash starter, very tasty. Then the carvery for mains. Good portions of beef and turkey served. A very wide range of vegetables to accompany, all really well cooked. An excellent meal and helped by very friendly and helpful staff. Highly recommended.
Igithaba . 2017-08-13
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We called in for lunch on Monday & was really surprised as we have not visited for a few years.Lovely welcome & warm inside on a wet dreary day.Menu was lovely & so pleased when the food was brought to the table as delicious.We will be visiting again for sure.
Mart_Helly . 2017-08-02
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Visited for lunch at this popular and busy carvery. I was impressed by the quality, especially the freshness and wide selection of vegetables. I particularly noticed that whenever there was a pause between customers the chef covered the meats over with foil and all the vegetable pots had the lids replaced. Not often you see this.I was eating alone, but had I not asked to be moved, I would have been seated around a corner without any view whatsoever, when tables were available at that time in the conservatory. Hope they have not succumbed to the restaurant trend to seat solo customers at the least popular tables.Well worth a visit
TerryStaffordEngland . 2017-07-19
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1862 Opinions
Welcome and seating good, orders taken for drinks and food promptly food amazing all of us(3)appreciated dinner ,one order for pudding not available and the other a bit late but generally a really good meal out when we meet up with our friend we will definitely come again
365 Opinions
We went as a family (9 of us)for Christmas Day dinner. The food was lovely- plenty of it and well cooked. The staff were very welcoming and happy to help, i.e finding an out of the way place to store a wheelchair for us. The atmosphere was relaxed and friendly. We all thoroughly enjoyed ourselves. A few more staff would have been a bonus for special occasions such as Christmas, but aside from that it was very good.
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2012 Opinions
First visit. Dined in one of the railway carriages. Great atmosphere. Food and service were spot on.
1482 Opinions
Visited for a club Christmas meal, left very disappointed. Manager was moaning we had all come in our own cars and the car park was full, that was before we had got in there. Garlic mushrooms were hard and the main was bland, hard roasties and turkey was very dry. Desert was the best part of the meal, banoffee pie. Staff were attentive until they had served the mains and then they disappeared. I think they were busy organising their own meals as they were sat down eating when we left. If this is how they treat their customers then you can understand why they're all closing. If you've got a party of 13, surely the food and service should be impeccable🤔. If not, those 13 people go away and mention it to at least 3 or 4 more people and then your reputation has been ruined. 🙄 Beautiful pub though, just needs improvements.