The Clay Oven in Barking and Dagenham

Barking Station Parade, IG11, usually provides a good, fast friendly service for collection. On this occasion we made a late Sunday night order for delivery. It was too cold to go out. On arrival via a pedal bike, our food items were lukewarm or cold, which I mentioned to the polite Uber Eats rider at the time of receiving them. Also, there were no napkins nor sauces. Very shoddy service. Who orders or wants or eats cold food from KFC? Nobody. Unfortunately, the Uber Eats Customer Service were extremely patronising as if we were stupid & kept repeating the same information, which didn't address our poor quality food issues. Both women kept referring to an Uber Eats policy but couldn't tell us what the policy was or where to find the written policy & hung up on me, twice. Luckily, we recorded the phone call. Apparently, Uber Eats' policy states that 'provided your order arrives within a reasonable time - 30mins, they have fully met their obligation to customers & refuse to put right any issues'. So no replacement order nor refund will be offered. It is irrelevant that the food is cold, the customer must warm it up. They simply do not care about customers, as long as they have been paid it seems. Shoddy service & poor quality food from Barking & Uber Eats & Uber Eats Customer Service combined. We'll never use Uber Eats again & will not recommend anyone to use them.

Why do Maky D's not double check takeaway orders. I'd say 1 out of 10 orders is missing something which is only evident when you get home and dish up. Really grinds my gears.

Enjoyed the margarita pizza, tandoori pizza and the wings

I ordered a spicy chicken fillet burger meal and they gave me a steak burger

Still waiting for them to catch the chicken. 15 minute's it took