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3.6

Based on 2.200 opinions finded in 4 websites

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Nº 499 in 699 in Medway

Nº 48 of 64 British in Medway

CUSTOMERS TALK ABOUT DISHES WITH..roundpotatoesmeatladybaconcreamsteakmustchickenroastpaypotatofishribsoldburntcookedsalad

comment_iconOpinions

Great evening at queens head last night Emma and the team looked after us. Will definitely be returning great atmosphere and good value for money

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Tracy Brooks . 2024-12-21

MORE AT Google

Meal out with the girls at The Queens Head, great food and excellent service as always, thank you and Happy Christmas

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Debbie williams . 2024-12-20

MORE AT Google

For the 2nd year running I have arranged my companies Christmas Lunch here. For many reasons, it's big, easy access for disabled/less mobile people, all on one level and it's the centre of our community, so easy for us to get all our elderly clients too. I arrived early morning to set up my table as I had table favours and seating plan, which they gave me access to whilst the restaurant was closed and being cleaned. The staff were very helpful, especially Siobhan and Anthony. Siobhan even made me a cup of coffee whilst I was there. The Christmas Festive Menu had a good selection to choose from. All 28 of us had no complaints with any of the three courses we had. Food was hot and tasty. Thank you to all the staff at The Queens Head for making Sapphire Care (Kent) Ltd Christmas Lunch another success. We will see you next year. 😊😊

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Carlie Terry . 2024-12-19

MORE AT Google

Perfect in every way even though there were 12 of us with a huge age range and requirements

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Linda White . 2024-12-15

MORE AT Google

Slow to bring out food, we waited over an hour for our mains to be bought out after finishing our starters. They seem to prioritise big parties rather than smaller parties as they seemed to have got there food much quicker even though we were seated before them! Not good service!

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Howard Gore . 2024-12-15

MORE AT Google

Friendly staff good food and service , more choice on desserts would be great

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Beverley Carroll . 2024-12-13

MORE AT Google

Friendly,comfortable,set menu lunchtime excellent,can’t fault

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Ian Goodwyn . 2024-12-11

MORE AT Google

small portion. not many vegetables and missing drinks

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Brenda . 2024-12-10

MORE AT Just Eat

Very clean, good service and food. Friendly staff

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helen mitchell . 2024-12-10

MORE AT Google

Our meal was great and the staff were really friendly.

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Wyatt Lawrance-Lane . 2024-12-08

MORE AT Google

Came for dinner and drinks as a group and the staff were superstars

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Lauren Woodruffe . 2024-12-05

MORE AT Google

The Christmas menu and food was fantastic. The staff were friendly, the Gentleman who served us was very pleasant and looked after all of our needs with ease. There were 12 of us. Prices were really good, great value for money. Would recommend to everyone.

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Tracey Kramer . 2024-12-04

MORE AT Google

We all know that we either leave a review because of a great experience or a poor one. Unfortunately it’s the latter. We immediately go up to the bar and the gentleman working - avoids us, not a great start. I’ve never been here before, for context, but I’ve worked in a restaurant and I am already seeing red flags within the first minute. Now to the worst part of the experience, the lady on the bar in the striped black and white jumper. She couldn't be more rude if she tried, we run through our order of nearly £100 having to deal with sly comments and a clear lust to disrespect us, you could see it in her watery beady eyes that for some reason we have either offended her, or something has happened prior to shiver her timbers. Sure maybe we stumbled on our words a couple of times but there is never a reason to rush someone with an order and especially to be rude to a customer who is spending money and time at your establishment. “Does this discount work here” my aunt asked, “this has never been a beefeater” the beady eyed woman interjected. This was the last of the comments she made, we paid and I sat down in a foul mood. However, to give her the benefit of the doubt, maybe she woke up to some bad news and took it out on a random family of four, in which case, you shouldn’t have come into work today. To make matters worse, after 15 minutes she eventually brings the caddy over, you could see her avoiding eye contact as if her life depended on it, I’d be honest if I had any idea where this hostility has come from, all I can suggest is perhaps she didn’t like the look of us. Five minutes later I see a man walk in with ingredients clearly for our meal, and I sit there anticipating a lovely cod and chips featuring a side of phlegm. This is a very pessimistic review as you can tell but it gets worse, one of the snappy replies she had to us was when we asked if the gravy came with a little pot, she said “of course it does”. It didn’t actually. Our cousin who is very particular wasn’t happy, yet we move on. Now we get prepared for the food: the chips were IMMEDIATELY cold, but the rest of the food was banging. Epic experience

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Kieran Traynier . 2024-12-03

MORE AT Google

Just popped in for one drink in the afternoon, but the place was clean, spacious and the staff were pleasant

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Jude Freed . 2024-12-02

MORE AT Google

Good, clean, well run pub that is child and dog friendly. Great pub grub. The beer is kept well too !! The staff were a mixture of seasoned professionals and youngsters recently out off school but all very nice, polite and helpful. If you want a good local with decent pub nosh this is the place.

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Chris Rayner . 2024-12-01

MORE AT TripAdvisor

The sausage and mash is tiny and not an adult’s portion

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Steve Kingswood . 2024-11-29

MORE AT Google

Just finished a 2 course meal. Nice and quiet whilst we were here. Food was delicious. But, ladies, the best bit is the loos! No need to squeeze yourself beside the toilet in order to close or open the door. Wonderful!

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Diana Morgan . 2024-11-28

MORE AT Google

Went to the indoor market selling local goods, bought some delicious cakes and cookies thanks to Christine's bakes

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Ronald franklin-knight . 2024-11-26

MORE AT Google

So at 4.30 last Sunday afternoon went to the Sunday roast to be told there are no roasts left and we also have a limited availability on what's on main menu, not great is it

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Stally5912 . 2024-11-22

MORE AT TripAdvisor

Good service, very welcoming. Good choice of drinks including non alcoholic. Food is good which a lot of choice. Great atmosphere.

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Ann Jeffery . 2024-11-16

MORE AT Google

Would definitely recommend this pub. The food was great and the staff were very attentive.

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arron butler . 2024-11-11

MORE AT Google

Sunday lunch with friends. Good menu, nice freindly staff. Food and service was faultless. A very pleasant place.

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Paul Still . 2024-11-10

MORE AT Google

Friendly and lively place to eat and drink

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Richard Pomeroy . 2024-11-07

MORE AT Google

The environment was really welcoming and attractive and staff were genuine and friendly. We were so impressed that my 3 year old was brought a small fork to eat her dinner - nowhere does this anymore! - and then as she had peas, another staff member brought her a spoon to help without anyone asking! So thoughtful and genuinely customer focused. The food was absolutely delicious - we all had roast dinners apart from my daughter who demolished her sausage, chips and peas! My allergy was handled discreetly and professionally and I felt reassured and really well looked after. The red cabbage and cauliflower cheese were wonderful. We had no room for pudding because we lived the food so much. I highly recommend and we will be back! Thank you

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C Ferguson . 2024-11-05

MORE AT Google

Fun night at the Queens Head. Miss.Com drag bingo was hilarious. Food was good we had a great evening.

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David Whitehead . 2024-11-04

MORE AT Google

Absolutely amazing night. Drag bingo and lots of singing. Have not laughed so much in ages. Everyone got involved and so much laugher. Role on the next one. Well done to all the staff

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Nicky Whitehead . 2024-11-04

MORE AT Google

Small pub that reserved a small number of tables in the public bar!! Customers walking out when the dining area is only 10% full… tip state that you will buy food and they will give you a table… frustratingly the dining area was only 10% full all night and customers left the pub because of lack of seating!! I would recommend a review from Head Office as turnover is dropping from lack of understanding on how to run a successful pub/business. The turnover could have doubled on a Saturday night but mismanagement rules….

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Mr Phillip . 2024-11-03

MORE AT Google

Been there many times but this week been there 3 times. First experience was a chef never turned up so waited 40 minutes for starters. Second visit some food was not avaliable. 3rd visit I sent my food back cold after waiting 40mins for it. 3 of us ordered surf and turf , the steak was so chewy we all left it. Very reluctant to go back but booked in for Sunday roast now debating to cancel.

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Janet Henderson . 2024-11-01

MORE AT Google

Friendly atmosphere, service good, great for a quick lunch

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Heather Watson . 2024-10-29

MORE AT Google

Happy with the service food was lovely

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bob . 2024-10-25

MORE AT Google

Lovely family meal would do again

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James Pitcher . 2024-10-25

MORE AT Google

Our monthly visit , my friend and I longing for our long awaited monthly catch up , while eating .. very good value and the food mostly excellent My face dropped when I got through the door .. behind the bar stood the arch nemesis !! We normally battle with him every other occasion today was no exception To offset the experience was the lovely Antonio behind the bar who was professional and cheerful with great knowledge nothing was to much trouble ! Thank you You actually couldn’t write this why are you employing someone who clearly doesn’t have people skills whatsoever and should be kept out of sight ..sorry to be so brutal. I’m normally a really placid kind of person but every bad experience & engagement of the negative kind I’ve had since I’ve been here he’s always on the end of it !! Chip gate “ So I spent £52 for two of us that included bottle wine , I didn’t care how much , but I ordered set menu asked for portion chips for my friend and I to share we had Mac n cheese? Garlic bread so it was already in carb heaven one portion of chips is fine between us and this is our normal when our mac and cheese arrived. We asked about the chips and apparently we hadn’t ordered them well that’s by the by ..because we knew that’s what we normally have and obviously in the conversation they’ve got lost in translation. It’s just the way he says “youll have to pay for them.” and you didn’t order them.!!!! Blunt and down right rude This wasn’t a big deal …It’s just the whole attitude that comes with fella ! All of £2.79 we were hardly going to abscond… I think he was just coming over to antagonise us He has no “Je ne sais quoi” He obviously doesn’t like women talking back to him …it’s not the first occasion he’s been rude to us it’s becoming noticeable! Next time we are just going somewhere else if I see him !! Which is a shame we like the food and your other staff are more than pleasant , !! You need to ask others he’s not good for your Buisness

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Pinkstonekerr . 2024-10-24

MORE AT TripAdvisor

Service was quick and food was as written on the menu would recommend

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Lu Beau . 2024-10-24

MORE AT Google

The staff is very friendly, Adam who served us was great, and desert was yummy. Cocktails were great for the deal as well.

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amy g . 2024-10-24

MORE AT TripAdvisor

Wrong order delivered no one to come and sort out

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Carol . 2024-10-23

MORE AT Just Eat

Great pub with friendly staff that really make you feel welcome.

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Adam Candler . 2024-10-23

MORE AT Google

Great pub 👌 food is great well worth a visit 😀 👍

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Mick Phillips . 2024-10-23

MORE AT Google

awful I wouldn’t even bother,Got a roast dinner and it felt like I was eating a microwave meal.Our dirty plates sat with us for more then 20 minutes and was no desert choices.i would high recommend to stay away

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Lila Plays . 2024-10-20

MORE AT Google

I have just had the best roast dinner that I have had in a very long time. The beef was melt in the mouth, Yorkshire perfect . Definitely going back .

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Lynne Collins . 2024-10-20

MORE AT Google

Booked a table last night to celebrate my birthday. The service was good, the food was excellent but the food took a while to arrive. All in all a nice pleasant evening.

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Mike Keane . 2024-10-11

MORE AT Google

2nd time we have been to eat here and it is the second time we have had to send the food back as it was cold 🥶

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Alan snellings . 2024-10-06

MORE AT Google

Very busy pub. Food good. Nice friendly staff

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Christine Tobin . 2024-10-05

MORE AT Google

Not overly impressed. Really overpriced.

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Goo DaMan . 2024-10-04

MORE AT Google

While having lunch with friends today two older women were having a meal when one started chocking and was struggling to breathe, Anthony (the manager) and waitress Siobhan were absolutely amazing trying to calm her whilst calling an ambulance at the same time. Happily the paramedics were able to stabilise her before taking her to hospital. 👏well done to both of you for your speedy reaction.

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sue h . 2024-10-04

MORE AT TripAdvisor

When there is a deal it is worth going to . That being said the menu covers most needs and the staff are very friendly . The food is well cooked and presented , but I think is quite expensive without the deals

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patncolin . 2024-09-27

MORE AT TripAdvisor

Seven of us dropped in on the off-chance mid evening they moved some tables to accommodate us and gave us table service good food and hot well done

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John Harding . 2024-09-24

MORE AT Google

First time in a long time I've been I a bust pub with atmosphere. Food was clearly freshly cooked, tasted great, was hot and as described. Great and helpful staff and will come back.

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Craig Parrott . 2024-09-20

MORE AT Google

Siobhan and Caitlin’s have been splendid with the service and food was spectacular

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linda colman (Lindyloo) . 2024-09-15

MORE AT Google

Amazing food and service was awesome 👌

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Hodge Goes Hunting Relics . 2024-09-07

MORE AT Google

First visit to the Queens Head. Friendly staff and fast service. The food was lovely we were very impressed. Nice clean restaurant, we will be back.

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june Tanner . 2024-09-05

MORE AT Google

Lovely place to meet up with friends

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Christine Britcher . 2024-09-03

MORE AT Google

ordered 2 ultimate burgers as the southern gravy makes the meal as we have eaten this in the pub itself. extremely disappointing that the gravy did not come with the meal and was missing the mac and cheese was also hard as rock

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Joanne . 2024-09-03

MORE AT Just Eat

Ordered a burger and roast early, around 4, for a 6.15pm delivery. We’d enjoyed breakfast with the family there a couple of times and felt it was safe. An hour later after several time updates and a phone call to them, Uber rang to cancel the order. Totally unreliable.

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Jane R . 2024-09-01

MORE AT TripAdvisor

Lovely afternoon with my children and parents for their wedding anniversary. I have recently discovered I have a dairy intolerance so this was a challenge for me. They accommodated me very well and staff very friendly and chatty, esp Siobhan and Aidan (mum and son) pleaee make sure they see this and get a gold star! Well done, will definitely be back!

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Laura Brooks . 2024-08-30

MORE AT Google

Love having such here. Food great and service with a smile.

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sam .smith-nottage . 2024-08-29

MORE AT Google

Ordered x2 roast through Uber Aunt Bessie roast potatoes not acceptable for a roast dinner Meat lovely veg hard Gravy nice

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debU6629LA . 2024-08-25

MORE AT TripAdvisor

Overall the staff are lovely but the lady with the long dark hair who seems to be in charge is very rude and definitely needs some customer service training she would definitely put me off returning again .

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Cuckow . 2024-08-24

MORE AT TripAdvisor

Last minute booking very accommodating. Food really tasty. Service great.

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Andrew Batchelor . 2024-08-23

MORE AT Google

I met with friends for lunch and I had the tandori chicken, it was absolutely delicious Staff were amazing as always thank you Anthony

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Kim Thacker . 2024-08-13

MORE AT Google

Sea bass with sauté potatoes peas and hollondaise sauce was very nice

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Mick Nicholson . 2024-08-13

MORE AT Google

Visited Thursday teatime - Proper local feel but with typical chain menu. However food was really good - Beef rib was melt in the mouth and gammon cooked perfectly - would definitely return if in the area.

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Phil Howden . 2024-08-12

MORE AT Google

From booking on line it was so easy, We arrived just before our time the staff showed us to our table (27) For the price the food was really lovely, our waitress was a very lovely young lady, She was so friendly kind and always checking everything was fine, We had set menu three courses it was really good I just wished I had taking photos, For thr price you can't grumble, The restaurant was very clean staff work hard a little tip goes a long way. Thank you for a lovely meal we will be back and I will be recommending to everyone.

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cassie p from london . 2024-08-12

MORE AT TripAdvisor

Food and drink were good quality. Shirt staffed but very attentive and customer service was good.

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Daniel Dobinson . 2024-08-11

MORE AT Google

An excellent pub restaurant with good quality food and excellent, attentive waiting and bar staff. I ordered the soup for starters and sea bass for the main course. The soup was served hot, which was great as so many dining establishments do not get the temperature right and serve the soup lukewarm at best or cold at worst. The sea bass was cooked perfectly and full of flavour, again served hot. The food is very good value for money, even more so if you go for the lunchtime or evening set menu. The managers and waiting and bar staff are all very friendly and helpful and they make the visit very enjoyable. Tonight, being a Friday evening, the pub area was very busy, making a very jolly, lively (in a Good way) and vibrant atmosphere. On quieter evenings earlier in the week, there is still a lovely atmosphere, thanks to the staff. I certainly recommend this pub restaurant as a good place to eat or to go for a good pint of beer or other drink. Thank you everyone who works here for making the Queen's Head a real gem.

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David Waller . 2024-08-10

MORE AT Google

Great food and service, staff are always great and go above and beyond, especially Adam C and Amy!

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Sam Chambers . 2024-08-08

MORE AT Google

We were a family party of 9 and we'll looked after by Aiden

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Brian Beaton . 2024-08-08

MORE AT Google

All the front of house are marvellous especially Caroline. Aiden. Adam.and Emma the best staff you could ever wish for.

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ann lambert . 2024-08-08

MORE AT Google

Love coming to the Queens Head in Gillingham the staff are amazing. We always get a good welcome and they always remind us to put our car reg in. Special thanks to Caroline. Aiden. Emma and Adam. Best staff

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keith lambert . 2024-08-08

MORE AT Google

Very polite waitress named Siobhan . Very friendly and recommended good food. Will be back very soon 5*

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Chery Danahay . 2024-08-08

MORE AT Google

I have to say it's this pub is the best as the staff are so lovely especially Amy, Anthony, Adam and James they always go above and beyond.

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natalie pocock . 2024-08-08

MORE AT Google

Visited again the other day for food, Antony and his team really did go out of their way to deliver their best. See you soon, again!

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James Wheeler . 2024-08-08

MORE AT Google

Food was excellent as always. Staff are always lovely - particularly Siobhan, she is such a lovely waitress!

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homebody . 2024-08-08

MORE AT Google

Amazing food amazing staff very welcoming and not rushed, bar staff and waitress second to none, Siobhan was very attentive, polite service with a smile, Thank you

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Tracy Wilkie . 2024-08-08

MORE AT Google

Great service. Siobhan was very friendly and made sure everything was ok. Always very welcoming pub.

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Paula Smith . 2024-08-08

MORE AT Google

We had a lovely family meal here. The waitresses were very attentive and knowledgeable. Service with a smile, very welcoming. Thank you Amy and Daisy.

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Rebecca Farren . 2024-08-08

MORE AT Google

Great pub with good food and drink, Siobhan was wonderful!

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Daniel Matthews . 2024-08-08

MORE AT Google

Visited today. Starter was dripping in grease. Took ages for mains to come. The restaurant was empty. We had to ask for cutlery. Had to ask where our food was. Then no one came to take our plates or offer desert or more drinks. Then walked to the bar to pay. The manager was very patronising. Even walked past our table when the plates had been stacked up for ages without clearing them. He showed no interest in the food being of poor quality. The only good thing were the drinks. Will not be returning. Such a shame as used to be a good place.

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Laura Funnell . 2024-08-06

MORE AT Google

Good customer service nice clean pub and clean toilets and value for money only issue I can say some of the customers where consistently looking at my girly mates making them look uncomfortable apart from that I'm was great pub great atmosphere and toilets did need to be check regularly as their was evidence of drugs been taken in the toilet and evidence the toilets needs clearing apart from that it was fine 4 stars out 5.

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Callum Tadlock . 2024-08-04

MORE AT TripAdvisor

Wednesday 31 July tea-time. Very busy. All sorts of folk enjoying a meal in the restaurant; felt like a good mix of the community vibe. Enjoyed my sausages and mash with the side order of greens. Tiny complaint was we did seem to wait a fair while for dessert, but, the only staff on duty were flying around the restaurant delivering food and drinks the whole time we were there. Lovely garden with individual covered eating capsules. Use those next time...

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Shaky . 2024-08-03

MORE AT TripAdvisor

Great pub.... great beer/cider and great food choice. Usual happy welcome on arrival.... and attentive service from bar/serve staff. Fine steaks at good prices...esp with cheap 'double up size' offer' and cooked just as requested...1 x medium and 1x rare. Will be going again.. lovely 40% food discount!

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david jones2211 . 2024-08-02

MORE AT TripAdvisor

Greeted on arrival, smiles, checked in told us any table and was very clean and bright.

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cheryl hammond . 2024-08-02

MORE AT Google

We were a party of 24people. All good was served on time. Staff were very pleasant and helpful. Food was excellent. Will definitely go again.

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Tilly Viv . 2024-08-02

MORE AT Google

Great meal as always! It was very busy but we were well looked after. Will definitely be back!

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Alex Lawrance . 2024-08-02

MORE AT Google

On the 14th of July I went out for a meal with my family I am a wheelchair user and found that the table was too low for me to eat comfortably. Food was nice but if I could make a suggestion it would be to have height adjustable tables.

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Lenore fernando . 2024-07-29

MORE AT Google

Nice and friendly pub was served by a lovely lady who was very polite and helpful

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Rob Marshall . 2024-07-29

MORE AT Google

The staff were friendly and helpful. They wiped the tables once the customer had left. The menu choices, showed there was something for everyone.

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Gerald Swann . 2024-07-25

MORE AT Google

Absolutely disappointed in the total experience.. Service wasn’t warming Atmosphere cold Food wasn’t nice ,chips Luke warm as if they’d been left on a warm plate for ages Portion size small Value for money NO Very over priced for the quantity of food wouldn’t go again or recommend it to others ….. 😢

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Brian G . 2024-07-25

MORE AT TripAdvisor

Food was lovely today. Bar service rather than table service which was fine but personally prefer table service.

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Elle Angels . 2024-07-19

MORE AT Google

Pleasant surroundings and friendly helpful staff. Good enough for my taste

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Ray Whear . 2024-07-19

MORE AT Google

The experience was wonderful I was served by a girl named daisy was kind to me and my family, gave us recommendations on good drinks as we did not know what to get an so was very patient with us

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Josh Ygz56 . 2024-07-17

MORE AT Google

Nice food. Polite staff and a good menu choice. Landlord knows how to run a great place

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Lee Henderson (Ldhcr8tive) . 2024-07-13

MORE AT Google

The seating at the dining table had dining chairs one side and a sofa on the other side, ridiculous. The food was delivered to the table by stretching over us, such bad manners. The food was mostly inedible, I left over half my meal and I struggled to cut through my wife's chicken breast with a steak knife. I will not be returning, nor will the group of friends who were with me. The worse meal I have had locally in many years.

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Terence J. Colhoun . 2024-07-11

MORE AT Google

It has been done up since being updated. And so has the menu. Meal size was a little on the small size but was lovely.

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Kara Taylor . 2024-07-11

MORE AT Google

Wonderful Lunch!! And Beer update: lowered review, whoever answered the phone was absolutely nasty and horrible to me for just asking a question about opening hours after the semi final - lost my service.

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Ivor Reed . 2024-07-11

MORE AT Google

Great welcome...good menu choice...fair prices for food and drinks items. Thank you.

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david jones . 2024-07-11

MORE AT Google

Ordered hot and fiery chicken wings but pretty sure received the bbq wings instead. Tastes like bbq sauce is on the wings as very sweet and not how had times before.

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Hannah . 2024-07-07

MORE AT Just Eat

The food was cold and not up to their usual standard. Over an hour wait and very disappointed.

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Christine . 2024-07-07

MORE AT Just Eat

We had a lovely meal here at the queen's head. It was our first visit and we were very impressed. The food was excellent as were the choices on the menu. The staff were very busy but I had time to chat and to make sure that everyone was okay. Will certainly be back

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Joyce Perham . 2024-07-05

MORE AT Google

Nice restaurant we popped in for a meal and we were very happy with it. Food was good the Sea Bass fillets I had was delicious. I would definitely recommend a visit.

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Geoff Cheesman . 2024-07-05

MORE AT Google

I recently visited the Queen's Head and was greeted with a warm and friendly atmosphere as soon as I walked in. The staff were welcoming and attentive, which made for a pleasant start to the evening. However, I was disappointed with the quality of the food. It was evident that the dishes were made from frozen ingredients, which detracted from the overall dining experience. While the ambiance and service were commendable, the quality of the food left much to be desired. I hope they consider using fresher ingredients in the future to match the otherwise inviting environment.

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syreeta black . 2024-06-25

MORE AT Google

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