Waitrose & Partners Bayswater in City of London, Westminster

They always have everything i need, even when i order via deliveroo. Massive store with lots of stock and friendly staff to help customers. 10/10

I knew where to go for what I wanted and had excellent customer service when i could find what I wanted on the counter. Fresh foods every morning stacked on shelves.

Brilliant store located on the first floor. Access via lift or escalator. Parking is also available at rear with minimum spend. Very spacious and stocks most things

Great staff! Great selection! A bit busy on the weekends and expensive (hardly surprising). They keep changing the variety of products they have. Keep reintroducing new products. Love shopping here.

Waitrose Bayswater the staff are very friendly and very helpful too. A pleasure to shop there

Once again the price tag belongs to a different item with a lower price than the actual price that you will be charged at the till. This happens all the time which makes me wonder if it is a deceptive practice. This is an offence under The Consumer Protection Act 1987.

I love this market, it has everything, I especially love the semi-prepared foods for Christmas

Very nice store with everything you need.

Really good experience at my local Waitrose at Westbourne Grove.

Ordered from Waitrose via Uber Eats over two hours ago, and it still hasn’t arrived. Completely unacceptable stay away!

Excellent quality products at a slightly high price... excellent service... 100% recommended...

You'll find that the prices are quite budget-friendly, and the shop attendants are incredibly helpful and eager to assist you!

Friendly store with excellent customer service

Do not order from Waitrose on Uber Eats - I waited two hours for 6 items to be delivered

I like shopping at this store as there are always fresh produce available! Sometimes there are some amazing discounts on name brands!

I had some bad experience with elderly Chinese ? Woman who collects expiring food for charity i been told. When i was shopping she followed me hurling rude insults across entire store. She was clearly ustable in her mind, but still, stresfull experience. I went to inform one of the staff about this lady, been told she does this towards other paying! customers. The staff told her to stay away but she kept insulting. I wonder if management noticed. someone should have a word with her as she puts customers away.

It is a large and well stocked store with a car park underneath that is free to those spending £50 or more. I only wish that more of their self checkouts were open to speed up the payment process.

Ordered grocery delivery through the UBER app this morning as I was having my son to lunch. I waited 2 1/2 hours only to have them cancel the entire order!! Appalling and ridiculous. This is London not some backwater. I was also charged £96 which still hasn’t been refunded. Disgusting. Avoid, avoid, avoid.

Excellent. And compared with the Waitrose store on nearby Edgware Road, an entirely different experience. Bayswater is well stocked with just about everything you would expect to find. Not so the Edgware Road branch with its empty shelves and deserted feel. Wrong location, wrong demographics. Gulf tourists who occupy local properties much of the year don't shop at Waitrose.

I despair of this branch!! Just removed a star to my review. None of the wines on offer have the offer label! (I double checked the prices with the app scan & go) I asked why to a partner wearing the wine apron. They seemed very lost and scared by my question, first said they were new and didn't know then said that is probably because the offers were expiring tonight... So, now the offer labels are removed at least half a day before the offers end?? ****** Below is my review from 2 months ago ***** More fruits and vegetables on the shelves nowadays, especially on Sunday. Improvement regarding the staff at self-service checkouts as overall more friendly. The Free Coffee machines are always broken, on & off. It's been 3 weeks this time for both of them. Long wait at Click & Collect / Customer service desk for any staff to show up and start helping. No weekly magazine last week-end (obscure reason of bank holiday given..).

Condescending lady at the self-checkout. I have been coming to this store for years, never had an issue. I shop and leave. It seemed like she profiled me. I asked for help and she gave a you don’t belong here tone. Even if she couldn’t help there’s a way to speak to people.

Intelligence levels in this branch are clearly below the global average as they've managed to scare away a high spending loyal customer, employing medieval tactics, that I never previously experienced in the civilised world, to protect themselves from unwanted elements (whilst branding themselves as an upmarket chain). You can't cure stupid so it's best to stay away.

Very put off by the behaviour of the customer service supervisor who works here (middle aged-looking, baldish, south asian male). He comes across as someone who has just been working there far too long to bother about his approach towards customers. I was at the self checkout tills scanning my groceries when I had to ask for help (the red light had come on). I had scanned a bunch of bananas which I had placed in a clear film bag, however the bag also contained a couple of loose bananas I had forgotten to take out to weigh and scan separately. On realising the error I apologised however the supervisor made me feel very uncomfortable in his manner of speech and even prodded/inspected my shopping bag after the issue had been resolved (which I found totally unnecessary). It is quite ridiculous that he would think I was shoplifting 2 bananas worth 30p, out of a total spend of £10! He did not directly say this, but it was clearly evident in his passive aggressive behaviour towards me. I am a local and shop there almost everyday, however after this experience I’d rather take my custom elsewhere!

I’m pregnant and not feeling well, I asked for a priority line if possible the self check out and the manager sent me to queue. Zero emphaty

Beware, they’ve apparently had a string of thieves so are ******** profiling customers. I asked a staff member (a middle eastern gentleman go figure) about when I noticed him. Mind you, I was wearing a beautiful wool sports coat, trousers, and sweater. His answer was brazen, “as long as you’re walking about, I’ll be following. Great form mates. Time for staff training in the art of subtlety 👌🏿

Good service as always unloading

Large Waitrose ✔️ - Fish and meat counter (Saturdays are great to visit 😉) Surprising seafood find in the seafood counter: Mussels Scollops Squid Halibut Fresh prawns Ray wing ❌ - Books

The worst customer service ever😡😡😡

Convenient location and great section.

Wide selection, lots of room in aisles, so many staff are very friendly. Love this supermarket, can spend hours here

Three times in a row I have come in on a Saturday at about midday. Three times you didn’t have any stonebaked baguettes. If you produce less of the basic overpriced flutes that you always have far too many of, because clearly not a lot of people like them, you might find space for the stonebaked baguettes which are clearly popular

Great range, always stacked shelves and helpful and friendly staff

Nice store but they should really update their actual opening time. Sundays close at 5PM and not 6PM in the suggested time.

Very nice supermarket. Clean and tidy with lots of choice 😊

Prices marked on the products misleads customers..

Very good service, Anton from wine department was really helpful!

Large, clean supermarket with excellent prices. Ideal for those staying nearby.

I telephoned this evening and spoke to two super guys - Kaz and Michael - to check if a product was in stock they couldn't have been more helpful, efficient and obliging!

Despite what some people may think Waitrose has a lot of item's cheaper and better quality then Tesco's

Live nearby and visit almost everyday. I love their meet and cheese. Fruits and vegetables are always fresh and are available after 9 AM, and some would be sold out in the late afternoon. Flowers sometimes are not fresh though.

Unbelievable, I go to buy a coffee and 1 croissant ....they charge me for parking 15 min= 5 pounds.... never again! Disgusting.

Some of the rudest most arrogant staff I've ever come across at any shop. I've shopped here for over a year and each time it seems to get worse. I appreciate there are some hard customers, but don't bump into customers and then look at them funny for getting in your way! Unbelievable

Being my nearest local supermarket I admit following the herd to shop at Waitrose specially after the gym ever since it was opened, over the years the quality of the goods went down specially during and after the pandemic, I don't really blame the management for the prevailed decadence however I blame the quality of the Swarm and their credulity for accepting such decadence of service and allowing their pockets to be taken for a ride, the melancholy is I am one of the swarm, its hard to abandoned the herd for I am an old dog hard to learn new tricks like going to Lidl using public transport.

Waitrose è una certezza. Alimenti di qualità a prezzi nelle norma. Buona presenza di cibi etnici di ogni tipo. Anche alimenti free from, etnici e non. Il reparto dei freschi è molto ben rifornito. Ampia selezione di tea.

Never use this over deliveroo, half of orders were missing but were charged. Terrible service.

Lived next door to this Waitrose for ten years and now back I realise how good this place is. Super helpful staff.

Free parking two hours in basement and easy access are strong points here. Always well stocked and organised

Update January 2023: happy to report a lot of improvements but somewhat still lacking in service quality. Also lacking in eggs recently Previously: Slight improvement on disrespectful and inconsiderate staff... Massive selection and decent prices. I think the butcher and fishmonger section is quite well designed with really good, fresh options. I'm also a fan of their cheese section.

Waitrose is my new favorite go-to supermarket for ready-to-eat meals! Quality is great and completely ok pricing because of just that ^_^

Horrible experience at the store. The short Indian lady (presumably the manager) was so rude and grumpy. I had issues at the self checkout where the machine did not recognise my gift card and she asked one of the staff to take all my items from me, treating people like they are thieves. I had to go around the store to get my items again, and go to the regular checkout line since I had a feeling it was yet again another issue with their self checkout machines. My card worked there and the young lady at the till was nice. They have so many problems with their new self checkout machines, then they treat their customers horribly when the machines don’t work properly. I hope the short Indian lady gets fired as she is very incapable and rude. Maybe don’t treat your loyal customers like trash and ruin Waitrose’s image?

Huge place! Lots of options. My only complaint is the plastic, why is every fruit or veggie wrapped in plastic? Stop this Waitrose!

Deceptively large, well laid out, very nice store

Very pleasant. Thanks to the very helpful parking attendant for helping me out !

This waitrose has almost everything that waitrose carries! It has a parking, good central location and always well stocked!

The Waitrose supermarket very good for buyers,frash vegetables and fruit,auto pay pod don’t waiting,fish and beef and seafoods so nice!2023/10/28

Grande superficie avec bcp de choix

This place is amazing!!! You can literally find almost anything!!!

Very clean. Very well organized. The staff were very helpful. Highly recommended.

Today I ordered a Waitrose food delivery through Uber. I ordered the shopping at midday and it is now 2.10pm and it has still not arrived - apparently it will arrive by 2.30pm. So far it has taken Waitrose 2 hours 10 minutes to pack the order. I thought Waitrose stood for service, quality and efficiency not some tin pot corner shop that can't pack a simple order and give it to a delivery guy. Come on Waitrose. This is utterly ridiculous.

My least favourite supermarket, staff are snotty and rude.

Very good as always, good selection, clean a pleasant experience overall 👍🙂

Very clean supermkt! Waitrose in general is always big, clean, with good lights, large isles, good options of everything and nice staff.

Excellent Waitrose was very busy on a Sunday morning

The only place that sells chicory and has lots of veggie stuff! The salt crisps in the pastel pink bag are the best ones ive ever had please try them. Not gonna lie, this store is literally falling apart. Like the ceiling has some issues, theres always leaks on the floor and once a month a whole aisle of refrigerators breaks down meaning the whole aisle goes into the bin. Nonetheless staff is so friendly and respectful. The guy behind the fish counter is lovely and the rotisserie chicken man always asks me about my day. Always have a laugh with the cashiers, especially with the incident when a pigeon flew in. Staff member helped me pick out a funny birthday card once. Stay awesome team x

I like about the various kinds of fresh fruits which was very fresh and stock available.

Used to be excellent, but the new tills are a joke. The weighting area doesn’t fit even a half basket worth of produce. So you end up needing assistance 100% of time and it then takes ages to pack, ending up in a bunch of angry people during busy times.

What's not to like about waitrose food!!!

Friendly, good prices and quality of service.*5

As one would expect of a fine shop like Waitrose, they mark the levels of fat, salt and saturates etc. on their products, helpfully facilitating attempts to eat healthy. Also Waitrose seems to be the only supermarket selling silver polish (maybe not a very popular product nowadays) and I can find the silver polish there easier than the one at home!

Everyone there is so polite and helpful it's got everything there love it

Great store with a lot of good fresh products - the staff was also very friendly!

Nothing on the shelves at 7pm on a weekday. There is no food shortage or rationing at the moment, what’s their excuse? Total inconvenience to shoppers who choose to shop here. Will go somewhere else next time.

Staff very unprofessional, including the manager Lisa not a clue how to deal with customers, I been sopping in this store for years, but I decided not to put my foot in any of this Waitrose shop’s,

Generally a great store, but I was horrified and disgusted today to see that they had room fragrances in active use up and down the DAIRY aisle. Like 5% of the population allergic to one or more fragrances, this gives me allergic reactions, and is toxic for everyone. It's bad enough in supermarkets having to dodge the cleaning aisle entirely, and the odd overly pungently fragranced fellow customer - we really don't need toxic fragrance impregnating all of the plastic dairy packaging as well!! Will be buying my dairy if not other shopping items also elsewhere in future 🤬

All check out counters working. Fantastic experience. Thank you Waitrose.

Man bekommt einen guten Service geboten und wird bei Fragen, die ein Kunde hat recht nett beraten. Habe unter anderen Gewürze gekauft, die bei uns Raritäten sind. Genau so wie guten Tee.

We’re visiting from California. I wanted to share the delicious meal we assembled from Waitrose tonight. Garlic rosemary rotisserie chicken, they have other flavors too. Baby potatoes from the island of Jersey, boil for 12 to 14 minutes, drain and add butter, dill and a little salt. Fresh spinach from the UK, sauté for one minute with butter and a little salt. Fresh blueberries from Spain, just rinse and serve. Chocolate chip cookies for dessert. Many products from Britain. We purchased eggs, bread, cheddar cheese from Britain for breakfast. Nice selection of orange marmalade, not easy to get in the US. We purchased Wilkin & Sons Old Times marmalade. Sliced ham from France. I’m writing this enjoying Waitrose brand Reserve Claret, also from France. Everything good quality and reasonably priced. Friendly, efficient staff and check out, happy to help you. I recommend this store to anyone looking for ingredients to make enjoyable meals at home.

Great store with a wide range of products. I was surprised by the low prices, especially for shopping in London. The store is conveniently located for pedestrians or anyone taking public transport. The staff is friendly and helpful. This has become our go-to grocery spot during our trip to Bayswater. Ryan Biddulph Blogging From Paradise

Great shop, lots of choice and fantastic staff.

Not a regular shop for me but was okay for popping in to get a few items.

It was absolutely amazing shopping experience

This store is one of the worst in the chain. Always grubby, shabby, poorly stocked and with (mainly, but not exclusively) sullen staff. They really need a new manager or some more training at HQ!

Not really impressed with the customer service. Notice the elderly Caucasian women on the counter racist. Very welcoming towards white customers. Very bizarre behaviour tbf. Perhaps Waitrose will have to train them on diversity and inclusion.

The Bayswater store is the worst store in Central London. You wouldn't know there was a Manager as the store is such a mess. It is very obvious that Waitrose do not train their staff in customer service. The staff seem incapable of conversing with customers, doing their best to avoid interaction with no conversation or eye contact, just indifference. Customers are treated as an inconvenience with staff enjoying being as unhelpful as possible. The name or even the existence of a store manager is nowhere to be found. The new ScanPayGo which replaced QuickCheck is not fit for purpose asking customers for a "Random" rescan every time it is used. Waitrose clearly does not want customers scanning their shopping as they treat us all like theives. None of the staff are trained to do a rescan just giving customers blank silent stares. Then lengthy waits for someone who has the handset and knows the new system. Totally hopeless like the self service checkouts that ask for Assistance on every item scanned. Sadly Waitrose have gone the same way as John Lewis from the best to the worst.

No fresh vegetables, I guess Waitrose management decided not to pay high price for such perishable goods knowing that customers aren't keen to part with their hard earned money. Hopefully it's short-term.

Nice place to do grocery shopping

Already love Waitrose, just wish there were more gluten and dairy free products. Love the selection so far though

We had a creative writing event at the library opposite for homeless ladies in the area. Neil the manager could not have been more accommodating, kind and helpful. As well as tea and biscuits, he rightly said “you’ll need crisps too”. Made all the difference! Thanks Waitrose. Thank you Neil. xx

I went there the other day to buy house plants. I arrived in the morning around 10am and I was looking for some nice plants but I noticed that all their soil were dry. No one took the time to water them before the opening. I then asked someone working there if they have carrier bags for plants she said yes at the till. When I arrived at the till and asked the cashier for a bag for my plants she handed me a basic plastic bag, I asked her if they had bags for plants and she said no. So when taking my plants she advised me to water them when arriving home. I told her that was what I planning to do and I told her that they should do the same for their plants because they were all dried up, she replied to that : "Oh that's sad"... I think it's Not sad but unprofessional. Yesterday I went back there to buy a bouquet and at the till I asked for a bag for my bouquet and she handed me one. So they actually have bags for plants and bouquet it depends on the person at the till actually if they care or not. It is peticular to have cashiers that take the time to greet you and ask if you are doing well but can't provide a bag for plants to carry safe home.

Excellent experience! Big and spacious! Great selection and big variety of products. Very kind and helpful team!

Always a good experience shopping here at this supermarket. Clean and a pleasant atmosphere. Good range of stock and mostly can get what I want each time. Staff are friendly.

세인즈버리에 비해 다양한 음식들이 갖춰져있어요 게다가 친절하구요 또올게오ㅡ

Spirits selection was a bit poor,also lots of price tickets missing & reduced prices are a bit silly - for example nearly expired small pack of fish is £6.50 from £8, nobody would buy it,so will go in the bin...I guess you've got the message,only giving 4 stars because staff is trying to do the job,but overall shop looks very messy compare to other Waitrose shops, nothing personal,I love the quality of them but, this one is far below the expectation, anyway thanks to everyone who read the review, I really hope everyone takes it on board...

We have shopped in Waitrose for more than 40 years and John Lewis. Unfortunately it seems that Waitrose are too mean to reopen the washroom in their store and in particular Porchester Road W2. So I have decided NOT to shop there again. So, thanks Waitrose I always had a good word or two to say about you in the past but now this is the final nail in your ⚰coffin.

Disappointing experience. Had issues finding the car park. Once I found the car park, I was bit happy. Then I hear the car park is only free if you spend more than £50 other minimum charge is £5. Well if I knew this before going into the car park or if waitrose was bothered to advertise that on their website then I would have gone to a different waitrose. Why pay for parking... Rather pay that money towards delivery. Anyway once in the car park, the lift area was dirty. Not as easy to find the correct entrance to the store. Shop was nice and tidy. Plenty of Partners on the shop floor. Stock levels wasn't that great. Customer service at the checkout was brilliant.

Very rude Staff especially a bald guy behind a till.

Dirty, badly kept store. Rude staff. Floor is sellotaped up, stock is poor, large area of the store are now unused, poorly laid out. One of the worst Waitrose.

Não sei porquê mas a respeito de supermercados e grandes superfícies não á como em Portugal.

Very spacious, plenty of choice, friendly staff and reasonable prices.

Tolle Weinauswahl. Ist in London ja tatsächlich schwierig. Hier Villa antinori und co vorhanden. Preislich völlig in Ordnung.