Delivery
Pickup
Outdoor
The best restaurants in Alvaston Derby East Midlands
63 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
578 Opinions in 3 websites
Poor service and communication how ever food is good. Guy seemed angry at everything I asked even when I placed my order. When asked how long got aggressive response back. You’ve only been waiting 5mins when I had been waiting 15mins already. Can’t deal with people speaking g you like dirt. Sort it out boys.
4 Opinions in 1 websites
£25+ worth of sub ordered on 17/2/23 through the app and collected from Alvaston. Returned home via car to find 2 of the 4 custom subs had missing ingredients or ingredients not liked (e.g. onions). Phoned the store immediately to be told that there was nothing that they could do, nor could they issue a refund because it was an app order controlled via head office. Contacted head office via Twitter DM to be told to email the store directly. Currently 15/3 (nearly 1m later) and still the franchise owners are refusing to do anything to refund 2 of the subs, stating that I needed to have taken a photograph on the evening and sent it in via email, despite the fact that both staff spoken to on the evening didn't mention this. The franchise has zero attention for the customer concern, and the head office twitter service is equally as pathetic. Subway Pride Park is completely different to this place and so much more friendly.