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182 Opinions in 2 websites
We have been very frequent customers to this cafe over the last 4 years. You’d think that would count for something. You’d think that they’d smile and be pleasant at a familiar face. Instead they look almost disgusted to see me. Like ‘what you doing here?’ Type of face. My partner and I visited recently with our two grandchildren for a warm up and a cuppa. They charge for baby chinos - this usually involves milk, a sprinkle of chocolate and some marshmallows on the side £2.40. Well, this time they didn’t give the kids marshmallows - so I asked and was told that this wasn’t the norm. It has been every single other time I have visited over four years. But with a face like a slapped backside, she said she’d get some. They brought over about 8 mini marshmallows for the kids each and the card machine. 60p extra for marshmallows. Honestly, I was astonished! Their tiny cup of cappuccino / americano is the same price as others charge for a large. We’d spent £15 ! So it might sound harsh, but coupled with their unfriendly nature and the expensive small drinks , I’m going elsewhere. In the summer we spend at least £100 weekly there - and visit 4/5 times a week. To not acknowledge that and give some babies a few marshmallows , is just pathetic. Rude, aggressive staff. Overcharging. No need !
454 Opinions in 1 websites
We have been going to Beaches & Cream for years and always love it. Today was really disappointing. We arrived at 2.30, nobody greeted us, we had to ask if we could sit down, there were several tables dirty despite 5 staff and lots of empty tables. When we approached the counter to order, we were told the kitchen was closed. You’d think they’d tell customers this before they sat down. One girl was taking orders and having to prepare the order and take it out, whilst 3 other visible staff were chatting, this caused unnecessary wait times. One waiter was hovering around tables, too close, making conversation uncomfortable. It was a really disappointing experience and not what we have come to expect from past experience, we travel over half an hour to go there and wish we hadn’t made the effort. I’m not sure why the kitchen closed so early, if we had known, we could’ve gone elsewhere, but more importantly, we should’ve been told as soon as we came in.