The best restaurants in Duke's Lancaster North West

Food was lovely and arrived quickly. Owner was friendly and helpful. Would defo come again

I had a hot chocolate, and it was only lukewarm. I expected hot chocolate to be hot and was genuinely disappointed.

Love it, great selection of cocktails, service brilliant and a lovely niche bar

My favorite place to eat, lovely food, clean and staff always helpful.

The food was good, the cooked dishes we'd selected arrived in good succession but the cold dishes were so slow coming we had to chase them up.

Amazing peri-peri chicken. Order online so you get 15% off 😁 The milkshakes are excellent too!

Best steaks in lancaster .cooked to perfection. Chips could do with improving. Make your own with quality potatoes. Top tip

We popped in just for a hot drink and a special mince-pie (warm with cream) but decided on soup and a sandwich also. We had pea and ham soup, which was delicious plus a ham and cheese sandwich. The Ham was excellent! Earl grey tea and coffee also to be recommended. Very pleased - we will return!

Just ate here tonight. Outstanding food, ordered from the ‘Chinese food’ section of the takeaway menu to eat in. River Beef was beautifully prepared. You have to try this place if you’re in Lancaster!

Excellent food and a fantastic atmosphere, The owner is a lovely gent as well.

The cocktails are amazing and you can’t beat it for £7.25! Also a great atmosphere and friendly staff.

Short Story: We went to Koko Bento in Lancaster for the first time today and had a really awful experience. Everything was normal, the service was nice and the restaurant was pretty quiet (went at 17.30pm ish). We were shown to our table by waitress no.2 and left to pick our food. When looking at the menu, we noticed that it specified if the chicken dishes had thigh meat. So my husband chose the "Mochiko Chicken Curry" because he really doesn't like thigh meat (makes him feel sick). When the mains arrived, he took a bite and said that it was definitely thigh meat and that he couldn't eat it. He flagged waitress no.1 and said to her that he was really sorry, but the main was chicken thigh meat and that he couldn't eat it, so please could he send it back and get another main. Waitress no.1 said that because he had ordered it and didn't ask about the meat, that it was his fault. My husband repeated again he was sorry, but he couldn't eat the food so could he change meal. Then waitress no.1 went and asked waitress no.2 (who was downstairs) who said it was our fault and that the ingredients were already used so he had to pay for the food he couldn't eat plus a new main. We said politely that this wasn't right and that we wouldn't pay for the main that my husband didn't eat. The other waiter then brang my main (which was good and I thanked him) and saw that it was getting a bit heated and he tried descalate the situation which we thanked him for. Waitress no.1 then rang the manager who wasn't in and tried to make us speak to this manager over the phone (while I was eating my main), which was pretty rude and inappropriate. After my husband said he didn't want to talk to a manager over the phone and that again he wouldn’t be paying for food he didn't eat - we were left alone by the waitresses. When I finished my main, we went downstairs to pay the bill.  Waitress no.2  was at the till and asked if we were going to pay for "everything" in an annoyed tone. And we calmly said we wanted to pay but wouldn't pay for the mochiko chicken curry that wasn't eaten. She then began to argue at us that it was our fault, didn't we know this was a business, we should pay because they had wasted ingredients, etc, in a raised voice, which was very unprofessional. We again said that yes, we could have double-checked about the chicken in the dish, but as it wasn't eaten that we categorically weren't paying for it but were happy to pay for everything else. She then told us to take a seat because she was ringing the police. We said that was fine and sat down at the counter and waited. The call went on for a few minutes before she ended it and walked back to the till and said we could pay now. The till has a screen where you can see the order items and the total bill. We could see she had taken off the mochiko chicken curry, and we paid the bill. My husband asked. "So the police said that you couldn't force us to pay then?". Waitress no. 2 then began to raise her voice at us, saying the same spiel that she had said before she rang the police. My husband said let's just leave it and go and told her she was being really unprofessional and that it was wild that she had tried to get us arrested over a dish we didn't eat. As we left the restaurant, she shouted that we were pathetic and told us don't come back. I said, "Don't worry, we won't ever come back" (sort of laughing because I was so taken aback and shocked by her behaviour to customers). She then tried to mock me as we walked out of the restaurant. I'm posting this to let other people know that this could happen to them if they don't like a dish they've ordered at Koko. We obviously won't be coming back, and it's a real shame that this was how the restaurant handled this as it was our first time eating there. It could have been sorted really easily, but that's not how it played out, unfortunately, and we ended up having a horrible time when we wanted to go for a nice meal together. I've attached a picture of the end of our meal, showing that my husband didn't touch his food. Thanks

Updated Jan 2025 - Another great lunch, hot sandwich and soup, great service, nice atmosphere. Prev review: Had a lovely lunch here today. Great service and a great lunchtime deal. Food was very nice too.

Wow. Terrible service. Booked a table online but they seemed not to know we were coming. 3 of us but shown to a table with 2 chairs and left to find the third for ourselves. Expensive 'mocktail' spilt but no offer of a replacement. Food order lost, starter finally arrived 1 hour 30 mins after time of table booking. Then left staring at empty plates while staff dusted bottles on the top shelf and cleared empty tables elsewhere. Decided to cut our losses and leave, hungry, instead of waiting an age for main courses to arrive. Terrible evening. Real shame. I really can't suggest its worth going.

Sólo vino a tomar un café. Las dos chicas que me sirvieron Jenny & Bonni no podrían haber sido más amables. ¡Y el café era genial!