The best restaurants in Wirral North West

Bizarre customer service... We enjoyed excellent meals at Portofino New Brighton, over several months, but on this occasion we have have been put off from going there again. On the plus side, the food quality is normally excellent , and on most visits staff were attentive and helpful, but one of the young Italian waiters is unfortunately not good at English, and this impacts on service; he often has to refer questions to his manager, because he doesn't understand them. He doesn't even understand some basic restaurant terms, such as 'gluten' On this latest occasion though, it was the manager who took our food orders; his English is good, but the Sea Bass my partner ordered, came with a completely unrecognisable sauce, not one described on the menu. She also suspected that the sea bass was mackerel (or another different fish). When my partner questioned him, he was adamant that it was sea bass, but bizarrely said that "we sometimes change the sauces". Er, no....I thought, restaurants do not "change sauces" without discussion with the customer. The manager also offered to go to the kitchen to discuss the matter with the chef and he would " come back shortly" But he didn't return. At all, ever..... He hadn't left the restaurant because we saw him chatting to other customers at the bar, on our way out. At the same sitting, I was given Ravioli in a rather sickly cream sauce, instead of the Canneloni dish which I had ordered. I didn't complain because we had already questioned my partners dish, so I just eat the meal, which I didn't enjoy. So this restaurant has lost 2 regular customers due to what appeared to be odd, bizarre behaviour by the manager. I notice that Portofino, New Brighton, don't respond to any of these reviews; They obviously don't care, not interested. They should be . If you go there, be careful that the staff have properly understood your order, and reject it if it isn't exactly what you ordered , is my advice.

Sarcastic and very slow service - one of our party asked for pineapple on his pizza which was advertised on their menu and was bombarded with criticism and sarcastic snatching away of his menu; he obviously thinks he’s a great dramatic actor but no it came across as nasty and embarrassing. Food came, meat all pasta was basically tasteless and whilst the pizza topping tasted good the base tasted like pastry (tasteless). We were going to order dessert until we’d waited 20 minutes after being given the menu for the waiter to return and they never did so we paid and left. Afterwards I looked this place up on Food Standards and was shocked to see it is GRADED 1 STAR FOR FOOD HYGIENE!!! We will never return.

Wow just had a roast delivered, it was massive, it was so tasty!! The gravy was amazing. I couldn't eat it all and I have a huge appetite! My dogs polished the rest off!! Can't fault it and quick delivery

Lovely food and lovely place for family and friends great service and staff great choice of food reasonable prices always busy so that says it all great for a good night out

Food super cold, and it was not a doner kebab, you had to build your own. Even the pitta was not cut... Had to reheat the pizza as soon as was delivered. Also wondering how many reviews on just eat are fake, as it is highly reviewed and rated

The pumpkin picking was really good, and even in bad weather, it was still great fun, and if I was only reviewing that, I would give 5 star 🌟 The reason for 2 stars was for the service in the cafe, staff not very helpful and quite rude. Sandwich was actually very nice, and the coffee was pretty good, but when the service is lacking, it ruins it. It's such a shame as I have been for a few events, and I had great experiences.

I love this chippy is there chips and gravy are pretty nice but they can be abit overpriced but this chippy is definitely the food and I never had a issue

Lovely, first visit staff were lovely, would highly recommend

I wish somebody would explain to me why you would only be doing toast at 2.30pm in the afternoon when your cafe closes at 5pm. Just plain daft. Used to be good in here. If it’s after 2.30pm…I wouldn’t bother.

Just thought I would like to say is I’m disgusted at staff using their bare hands to place salad on the dishes when there are disposable gloves clearly available by the salad bar

We went to the clipper for our Christmas lunch. The staff, Jamie and Bella (not sure if I caught her name right), were so friendly and helpful. The food was really lovely, and we all had a great time. We would definitely go back!

We always make Thursday night our dining out night and Magic Spices is by far our favourite restaurant. We try to go to a different restaurant each week, but invariably find ourselves back here at least once a month. The service is warm, welcoming and very friendly. The food is absolutely fantastic and always fresh. I've been to restaurants were the meat feels like it's been sat in an oven for ages. I always have the Roshun Morris Doniya (excuse the spelling) and have never been disappointed. We usually have the mixed kebab for two for starter, which always draws jealous stares from the other diners. In summary: The staff are brilliant. The decor is lovely. The food is fantastic. I keep laughing at people who give one out of five because their food wasn't salty enough. . . . Put some salt on and stop whining.

A good pub for a quiet drink and no hustle and bustle the only thing they let anyone in people who think they own Birkenhead and try and start trouble with you if your not from Birkenhead or the area so be careful .... THIS PLACE HAS THE WORST PINT IN BIRKENHEAD

Delicious home cooked Sunday lunch, excellent service and fantastic value for money, would highly recommend a visit to this lovely cafe

Recommended this place a while back and checked the reviews as we have just recently moved to the area. We started with sweetcorn soup which was really tasty, so we had high hopes but how wrong was we! We ordered Singapore vermicelli and a prawn blackbean with egg fried rice. The prawns were clearly not fresh and was frozen as they was huge and bitty, my partner ate one but avoided the rest as we didn’t want to become sick 🤢 the vermicelli was tasteless had sad looking pieces of veg and egg that looked about 10 days old not a hint of any spice? The egg fried rices was yellow and tasteless with no egg. They looked like uncle bens packet rice, when asked how the food was I expressed we was not happy with the food but had already dished most of it onto our plates to share it apart from one of the rices, the waitress said ‘we will take the fried rice off the bill’ and walked away? We have left still really starving and £60 down for basically abit of sweetcorn soup and a few spoons of vile rice and black bean sauce? This was an absolute tragic Friday night meal - Waitresses was nice when we first came in & ordered our drinks and food, but when we gave feedback they couldn’t get away quick enough. Judging by the reviews this used to be a really good place, but defiantly do avoid at all cost this was awful and quite literally left a bad taste in our mouths. We have come home and are still hungry and have a horrid peppery taste left over off one of the dishes. Only positive I can come away with is the taste of the pinot Grigio rose. I am shocked and we defiantly won’t be returning at all. Nothing was rectified or even tried to replace, just a rice that was not touched was taken off the bill. Save your money & go to a take away instead because this is shocking 😨