The best restaurants serving American food in Blaydon Gateshead North East

Worst diner ever. Surprised it’s open given the service we experienced at the time was anything to go by. So unlike the theme of which we received in USA that’s it’s hard to believe it is the same chain. Staff serving us lacked the appetite for helpfulness.

The service is terrible! When we arrived, we waited in a queue to be seated as they needed to see if there were enough tables available, even though half of the restaurant was empty. We were placed at an extremely small table in a tight space between two large families, despite the fact that every table was available on the other side of the restaurant. There was minimal room between us and the other families, which meant we kept accidentally nudging each other and we kept accidentally sitting and stepping on each other's coats and bags as we were struggling to move. There were plenty of unoccupied tables so it was quite strange that we needed to wait to get a seat and ended up in an extremely cramped space. I don’t know why they weren't seating anyone on the other side of the restaurant but it was probably because the staff didn’t want to serve more people and didn’t want to clean more tables! The service after we were given a table was also terrible. We were handed the menu and quickly decided what we wanted to order. However, we waited for over 40 minutes without anyone coming to take our drink or food orders. We had attempted to find a server, but there was no one available around our table. Since we were short on time, we ultimately had to leave without eating or even getting a drink. As we were leaving, the man at the door asked if we had enjoyed our meal, and we explained that we had been waiting for over 40 minutes and hadn't even had our drink orders taken. He apologized, but it didn't look like he acknowledged what we said. I would definitely not recommend anyone to visit unless you have around 4 hours to waste.

Kala nos sirvió y el servicio al cliente fue absolutamente increíble muy hablador y sonriente! La comida era deliciosa y las bebidas eran buenas también.