The best restaurants serving American food in Gateshead North East

Absolute disgrace this McDonald's. If I could give zero I would. Yeah it's just a crappy McDonald's but waiting 20 minutes for two burgers and then it looks like it's been made by a five year old. I would of taken a photo of it but its on the felling bypass after I kamakazied it out of the car window before even taking a bite. Why, each time you go here, no matter how big or small your order, you have to wait at a bay, kind of defeats the objective of fast food. After having this happen repeatedly at this place I couldn't help but post something. Not normally this petty, and itll make no difference anyways because there all absolute drips. Maybe this will encourage people to share their experience of this place and they'll get their franchise licence revoked. STOP PRIORITISING DEVLIERY ORDERS YOU MONEY GRABBING LEACHES.

I did not receive my food despite placing an order on the app. I ordered the food at 7pm for drive thru collection. The store had apparently had a power cut previously and was unable to process orders. They told me to wait in the car park for 5 minutes. 5 minutes later I drove back through the drive thru and was told due to ordering on the app it would be another 10 minutes. I gave the order number to the person at the drive and they said they would bring my food to me in the car park. I then waited around 30 minutes, during this time, multiple employees stood around inside watching my car and pointing. After a while, a man who claimed to be the manager- Ryan came out to tell me to check in to the store. I had already done this before arriving at the drive thru the first time. He said that the order had not gone through and to change it to take away. I did this and checked in again showing him that it had gone through. He then went back into the kitchen and checked. He came back saying it was not going through their side and he would be unable to give me the food despite me showing him the order on my phone showing that I had checked in and my bank showing I had paid. He then told me that I would have to place the order again, wait for the first charge to go into pending and then contact him so he could contact the finance department to get me a refund. When questioned, he said this was a common practice and that he couldn’t do anything else before walking away. After waiting that long, I was disgusted by the customer service provided and decided to leave and go to a different fast food restaurant. How can the company allow this to be a common practice? And if it is not common practice, why would a manager claim it would be? This entire experience has left me with a bitter taste in my mouth about returning to your establishment as I don’t wish to be ridiculed further. I thought ordering on the app would mean it would be a fast transaction and I could get on with my evening, instead, I spent over 45 minutes waiting in the car park for food I still haven’t received

We went in while staying at the Travelodge and turned up to find one member of staff cooking our food, we were the only customers at the time so it's not like it was busy yet the food was clearly rushed out and dripped oil everywhere back in the hotel. The burgers were cooked but not fully resulting in them running oily juices everywhere as it dripped from the bag (wouldn't have been good had it happened in somebody's car), the fries they cook from frozen weren't fried fully through either and tasted obviously undercooked like cheap oven chips. The first time in my life I've ever disliked anything from Burger King.