The best restaurants serving American food in South West

Decided to pick up a KFC for a quick dinner and was really disappointed ,it was very quiet so hoped for a freshly cooked meal but what we got tasted as if it had been reheated, chewy chicken and inedible cold fries,waste of £25, would not visit again or recommend

This is the worst KFC I've had. Ordered a family boneless meal for our family and the chicken was too chewy to eat..I don't know if they're cooking it for too long or re-frying old chicken but it was an awful rubbery texture.. The corn on the cobs were not cooked long enough as they were not really edible. I wouldn't eat here again!

Trowbridge KFC is the best KFC for miles. We go here regularly. We have tried other branches but alway come back to this branch. The food is excellent. The staff are outstanding. The manager is 2nd to none. Everyone is very competent and super friendly. Well done KFC Trowbridge. Keep up the good work. 👍 5 🌟

Not ideal. The staff seem literally devoid of what a counter is or a till for that matter. When you wait at the counter there were 2 members of staff chatting but constantly facing away from the customer and desperate not to acknowledge. They will talk through the holes where they await they food but give zero attention to any customer waiting to be served. Noticed some delivery drivers were desperately trying nicely to get their attention as they'd prepared their orders but just slid them to the side without handing them over. All the while that poor customers food is going cold whilst they blatantly ignore customers and drivers at the counter. I've never been so gobsmacked.marsh Mills doesn't operate like this so that's why I'm so surprised and felt compelled to write this. Its zero customer service and seems to be young kids who've just started out in work who literally do not want to interact with the paying customer. Or interact with the delivery drivers who are trying to do a job for that matter

Not been here for a while, but now they have stopped human beings taking orders, its all got to go through a machine. All well and good, excepot the machine took my order but couldn't give a receipt, and you were limited on options you could select, like no function for no ice in drinks. I went to the counter and finally got the attention of a member of staff, I said the machine wasn't giving receipts, to be told that it was faulty - perhaps a notice telling people this? Despite using a machine to take orders, the customer service was slow and the staff didn't seem bothered. Very disappointed.

Ordered through Deliveroo. Took nearly 2 hours. All food stone cold. Hamburger sat so long at shop the ketchup had completely dried into the bun. Bun on big mac was almost black. Missed out a drink. Terrible.

Just need to warn people never to spend £39 on the party bucket 2 times now ordered with the belief of receiving fair amount of quality of chicken for the price! Only to be giving small portions of chicken that looks pitiful and a joke considering for the price Never again and I will force people not to bother because it’s disgraceful and a complete rip off. This was ordered as a family meal as a birthday treat and completely to the piss out off hard earnt money!!! Thanks KFC , your a joke

What an absolute disgusting place. Cold food rude staff ignorant and loud. The worst dirtiest kFC ever. Avoid like the plague

We ordered our food and it came sloppily presented . After looking , my drink was wrong and when I went to change it, the staff were rude and ignorant. I sat down and my mum noticed they had forgot her cheese that she paid extra for so she went to collect it. Again, the staff were really rude and after asking for cheese , they actually handed her a slice of cheese with no gloves on. My food tasted off and now, 6 hours later I’m throwing up uncontrollably. I have eaten nothing else and I haven’t been in contact with anyone else. Appalling.

Zero customer service, completely ignored for more than 5 minutes despite 3 members of staff doing other things behind the front counter but not serving, appalling attitude so walked out in disgust! On the plus side just one star but only because previous visits have been fast n friendly. Visited 7.30pm Sunday 8th December 2024.

Absolutely awful service, staff not trained properly, need to be retrained. Management just as bad. Incorrect order. Couldn't get order right twice. Simple order a mega box. No apology. Disgusting.

My recent visit sums why I haven't been for so long. Thought I would give it a go once again after being disappointed last time. No change unfortunately. 100% worst takeaway value for money. Food disgusting, cold , soggy chips , tasteless. Truly utterly awful!!!! Very expensive for the rubbish you recieve. Honestly. NEVER AGAIN

On arrival we were informed that discounts were not available as the systems were down and they could would not honour any even though I pay for a discount card on arriving at collection window a member of staff with there back to us clearly had their vape hanging out there back pocket contravening food safety laws as this is the second time in two weeks no paid for discounts poor quality food and general unhygienic presentation we will not be visiting the store again

Went here whilst on holiday and it’s the worst for service. The food was hot and the lovely lady clearing tables was wonderful but that’s it. The queue for the order machines was huge and there must have been 20 people waiting. You can’t pay cash at the machines and so you had to queue again at the counter. At least 7 people ordered after me but got their order before me. Wouldn’t recommend

Went through the drive thru. Ordered a 10 piece bucket. When we arrived home, the fries were soggy, and overcooked. The chicken was also overcooked, and very dark brown. Apart from that, I always thought that chickens have two breasts and two legs. So why did I get 8 drumsticks, and 2 tiny pieces of breast meat. I know …..cheap. No pun intended. This is the worst and most disgusting KFC I have ever had. I will certainly not return, and would suggest that people give it a wide swerve. Disgusting.