The best restaurants serving Fast food food in West Midlands

Christmas Eve morning/lunch time staff defo in the Christmas spirit! Sweetest people and such good service, helping me with coffee “for the emotional distress”. Merry Christmas to them all 🤍

I thought they may of been some improvements with staff & food after recent refurbishment but how wrong was I , rude manager / staff and cold food as usual !!

Went on 29th Sunday really busy staff were really working hard and they all had nice happy attitude despite the pressure they were under. Highly recommend to family and friends. Great way to top up for the afternoon shopping.

Just had a just eat order from castle gate mcdonalds got wrong order somebody else's. So contacted castle gate mcdonalds and told them we had somebody else's order all they said was take it up with just eat. And I could reorder my food again. Like wow so I can be out of pocket for more money. Just eat don't always give a refund as I know from experience. I spoke to apparently the manager and I even said if I come down could he give me my right order and he kept saying contact just eat. Somebody else's order is wrong but hey ho as long as mcdonalds isn't out of pocket doesn't matter about us who keep the franchise going and them in jobs customer service is absolutely disgusting and disgraceful. I would 100% not recommend that franchise at castle gate Dudley. I always thought customer was right or at least they should help you. He just kept butting in on me talking. Not first time wrong order, food cold and missing items. I shouldn't have to keep trying to get refund from just eat when most times it's whoever packs my food who cocks up. They really don't care about the little people.

Tuve una entrega absolutamente impactante, lo único comestible fue el mcflurry. Patatas fritas calientes, Big Mac estaba frío y demasiado cocido. No pidas desde aquí.

our food was burnt and we waited for 2 hours for A HAMBURGER the staff told me to wait a bit more and after that our food were burnt again 😡😡

I gave this a 5 star rating cause this is one of the best kfc I have had. I been going to this one a while and the staff are always friendly. Also every time I have this kfc it always hot which is rare and the chicken is always fresh and crispy and juicy and also you always get a mixture when you order a bucket which is nice.

What an appalling service. We placed an order which took 45 minutes to be delivered, apparently this is an acceptable time, an item was missing, refund of £1 offered and the whole order was cold. The customer service is a waste of time. All responses are automated with no consideration for an individual or circumstances. I am then told ‘let’s hope you have a better experience next time!’ There will not be a next time I can assure you. Disgusted on how poor this service is.

Fries was like cardboard and who makes the burgers need a new job every burger iv had iv had no sauce on ..food ain't great won't be spending money here better fast-food then this place

In short, my order can sometimes end up slightly complicated because of sensory issues; I often have to ask people to talk to the kitchen to do a specific thing. I had to this time and the lady who I believe is a manager was lovely about it, said I could make sure it was correct and everything. Lovely experience

Awful staff, bloke on the order hatch was a proper dozy t#%t getting a simple child’s meal order wrong as he was too concerned on his phone. The aggressive “lady” at collection was argumentative when challenged on the order. Avoid at all costs. 03/01/25 @ 17:30

Don't try to request no mayo/lettuce. They put both on my burger, realised it was no mayo and asked if I was OK with mayo to which I replied no. So took it back swapped the bun lid and left lettuce with mayo on and wrapped back up in the same wrapper with mayo on it. Very poor service. Chips were hot.

No estoy seguro de por qué este McDonalds dice que está abierto y las 24 horas. Esto puede ser cierto en un viernes o sábado ocupado. A pesar de mostrarse como abierto en el sitio web a medianoche de un miércoles, el personal no pudo atender los pedidos de los clientes, lo que llevó a una fila de automóviles que se alejaban. Sería mejor si aparecieran cerrados durante ciertas horas si ese es el caso para evitar trayectos innecesarios.

@McDonaldsUK @McDonaldsCorp @ubereats_uk El servicio que he recibido de estas dos compañías este fin de semana ha sido impactante me cobraron dos veces por 1 pedido debido a un fallo en la aplicación McDonald’s ni quieren asumir la responsabilidad o resolver el problema y seguir palmeándome entre los dos por el bien de £ 31. 85 theUber Eatse son miles de millones de libras empresas ¡qué broma! McDonald's Uber Eats

Food was great with delivery till mog found the bag then is was a cat astrophe.....mainly because I couldn't get my straw and was attacked by the fur babies.