The best restaurants serving Italian food in Gateshead North East

Now called the Italian kitchen.......ordered a takeaway, 2 garlic mushrooms, 1 margarita pizza, 1 calazone pizza, 1 chips.......over £36 for a takeaway, calazone not much bigger than the size of a large hand, strangest taste of a pizza we have ever had, the ciabatta that the garlic mushrooms came with was on the bottom so that was very soggy, not our idea of nice food, staff were lovely.

Sunday lunch. Food was nice (other than the very under cooked cauliflower which was commented on by two of our party). The 1 star is for after the meal, this establishment was an all you can eat carvery. We were not informed they have changed their policy to a carvery and not an all you can eat carvery as it was previously. Do not get caught out, they do not tell you they have changed their policy, until you go to pay your bill. They then hit you for the price of 2 full carvery’s for 2 pieces of meat and a few roast potatoes with gravy on 1 plate and 2 bits of beef on another plate. When challenged about not informing customers of the changes (we have visited a number of times) the bill payer was sniggered at by the male server (not needed or wanted) and informed they changed their policy last year (this is the 3rd Sunday in this year so tell people). Another server at the same time is holding up his hand with 5 fingers splayed apart in the air shouting they’ve had 5 dinners in a busy restaurant (no we did not have 5 dinners, outrageous customer service). We put food on our plate then eat and get more if required and allowed and don’t over fill our plates for waste. (none of us are over weight by the way). The group mix was late 20s early 30s mid 50’s and birthday boy with the 2 extra slices of beef is 81 and slim. The bill was paid in full (with the 2 extra full price carvery plates charged for) as it was a very embarrassing situation although the bill payer informed them if they insisted on adding the extra’s, we as a group would never return the bill payer received no reply just a continued snigger. My recommendation to sambuca’s metro is to go to sambuca’s on North Shields fish Quay or West Allotment and learn the correct way to conduct customer service from them. We will never return here, nice food or not. Buyer beware.

Love love love this place, food always amazing and the staff are just fantastic friendly and welcoming. The Sunday carvery is the best. We go nearly every Sunday. It's definitely a go to place for a good day/night out

The food is amazing the staff are really friendly and the beer is a great price all round it was a great wee afternoon special thanks to the young lady behind the bar who couldn’t help enough nothing was a bother

Never open at 11 as advertised. Open 12 or after depending on whether they are in on time.

My daughter and 6 of her friends went for a birthday meal. I pre booked over the phone with Neil who was extremely helpful. My daughter and her friends had a fab time. Pizzas, dough balls and desserts were delicious she said. Top class service from start to finish. Thank you to all staff at pizza express in the metrocentre.

Segunda visita en el mes después de mudarse de vuelta a Whickham. El personal es lo suficientemente amable, pero cuando se trata de la calidad de la comida es pobre. Entrantes pedidos. . ajo champiñones & bruschetta, red , carbonara & calzone. En una palabra, Soso sin gusto, lo siento pero dos visitas y se fue sintiendo lo mismo por lo que no habrá una vuelta. Esperemos que los chefs mejoren o cambien porque es un pequeño lugar agradable.

Great value, friendly service. Love the variety on the specials board. The Greek salad starter is a meal on its own! The vegetables served with the main,meals are fantastic.

Went with my wife and daughter. Went for all you can eat...bad choice.pizzas were rubbish lack of toppings,sloppy or burnt was the choice,thin slice was like tracing paper,garlic bread was dry as a sand storm,pasta was over cooked and sloppy. When nothing was left,we waited and waited for fresh to arrive.Even the icecream was like water with hardly any toppings as i remember. Never experienced a worse Pizza hut in my life.pure shambles not worth the £50 spent.we will never use Pizzahut again.pure mullet.