The best restaurants serving Italian food in Canterbury South East

We had a fantastic evening at Prezzo for our fathers 91st Birthday. The meal was perfect and the service was great. We were being served by the Assistant Manager, the receipt said Adrian G so hopefully that is the right person as we wanted to thank him again for his outstanding service this evening (23/12/24). We would recommend family meals and dates! Great atmosphere.

I am writing to express my disappointment following our visit to your restaurant last night for a Christmas meal. Our group of 25 people arrived with high expectations, but unfortunately, the experience fell far short of what we had hoped for. Upon arrival, we had to wait for our table, which was understandable. Drinks were ordered and served promptly by Maddy, who was very helpful; however, she left shortly after, and we did not see her again for the remainder of the evening. We had pre-ordered our meals (except for one additional guest), so we anticipated a smooth service. While the starters were hot and enjoyable, there was a mix-up in the quantities, which we overlooked. However, the service took a drastic turn during the mains. Shockingly, 11 meals were completely forgotten. This left nearly half of our group sitting without food for at least 40 minutes, forcing us to share pizzas amongst ourselves while waiting for the missing meals to arrive. What was most disappointing was the lack of communication and accountability. Not once did the manager come over to explain the delay or apologize for the inconvenience. At the end of the meal, we were presented with a £876 bill without any proactive gesture of goodwill to address the poor service. When we raised this issue, we were offered just £40 off the total—a less than 5% discount—which felt dismissive given the scale of the problems. The overall experience lasted 3.5 hours, which was far longer than anticipated and caused us to miss other planned activities. This situation was frustrating and has left a sour impression on what was meant to be a celebratory occasion. Unfortunately, I cannot recommend Pizza Express for large group bookings based on this experience. I believe a more substantial acknowledgment of the service failures is warranted and would appreciate your thoughts on how you can address this matter to restore our faith in your establishment. I look forward to your response.

Always great quality food, collection deal is very cheap :)

Wrong dippers and pizza, tried to get a refund, and then the second delivery to replace the incorrect items came with another wrong item. How do you even put pepper and onion on a plain pizza? Don't even bother.