Delivery
Pickup
Outdoor
The best restaurants serving Italian food in Garforth and Swillington Leeds Yorkshire and The Humber
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1673 Opinions in 2 websites
We've been coming to this restaurant for years, so we were really disappointed by our experience last night. My husband, who always orders the lamb shank well-done, was served cut up lamb cutlets instead, without any explanation. When he asked why, they said it was because the lamb shank takes longer to cook, and since we didn't order a starter, they'd given him this instead. We've never heard of anything like that-being served a completely different dish without asking first. By the time they brought out the lamb shank, I had already finished my meal. When it came, it was practically raw inside, so it had to be sent back again. Then, the sides were another issue. We both ordered the same side salad but my husbands came without the dressing, and when he pointed this out, they brought it back with the dressing just slapped on, and it was all over the spoon, not even mixed properly. Why are the dishes so inconsistent even when we both ordered the exact same thing? Not that it should be an excuse but this was a Tuesday night and wasn't particularly busy. What really made things worse was the service. The Italian waiter was rude and defensive when my husband said the experience had been "rubbish." He actually called my husband disrespectful for saying that. My husband was just stating the facts, and he had every right to express his frustration at that point. To be treated that way as paying customers is completely unacceptable. We've always loved coming here, but this experience has really put us off. It's so upsetting that my husband's birthday was ruined by a staff member who clearly doesn't know how to handle customer concerns. We're disappointed that we've had to rule out ever returning to one of our favourite restaurants in the future.
8 Opinions in 1 websites
We ordered various items and on their website stated dietary requirements. The items arrived normally, with both cheese and mayo included.. which we specifically requested to be excluded. When we spoke to the shop to get the items replaced.. they denied there was a problem, then they blamed their website, then blamed us for not ordering correctly. The patronising way he spoke to us was out of order, We won’t be ordering from them again.